IMIconnect is a cloud-based platform that enables businesses to automate multi-channel customer journeys. The IMIconnect platform supports end-to-end automation of customer interactions by offering pre-integrated access to customers’ preferred communication channels such as Facebook Messenger, SMS, Twitter DM, voice, email, In-app, WhatsApp, etc., and flexible integrations with backend enterprise systems such as CRM, marketing automation, customer databases, and more.
At the core sits a visual flow builder featuring various communication channels, system integrations, and other workflow constructs – all exposed as nodes that can be dragged and dropped onto a canvas to facilitate rapid customer journey orchestration and automation.
Developers, product managers, and architects in leading consumer businesses use IMIconnect to build innovative customer service, marketing and proactive customer engagement journeys such as interactive SMS flows, Messenger chat bots, self-serve IVR, interactive order tracking, payment notifications, fraud detection and prevention apps, and other conversational experiences.
Twilio started out to democratize communications, giving developers the power to make a phone ring with just a few lines of code. Over the years, the platform has evolved to address nearly every channel that companies use to communicate with their customers, including voice, video, SMS, chat, smart speakers like Alexa, and messaging apps like Facebook Messenger, WhatsApp, and more.
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