Find out in this report how the two Enterprise Architecture Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed OrbusInfinity vs. iServer Report (Updated: May 2024).

Buyer's Guide

OrbusInfinity vs. iServer

May 2024

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Helped 787,061 peers since 2012

Categories and Ranking

iServer

Ranking in Enterprise Architecture Management

6th

Average Rating

7.2

Number of Reviews

Ranking in other categories

Business Process Design (13th)

OrbusInfinity

Ranking in Enterprise Architecture Management

17th

Average Rating

8.0

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (20th)

Featured Reviews

informat753099

Information Architect at a government with 5,001-10,000 employees

Jun 22, 2023

Very flexible and user friendly with pre-use training program provided

My work is business applications and I'm currently dealing with an infrastructure architecture project. iServer is an enabler for me to deliver value and information. I'm an enterprise architect and a user of this product iServer is excellent at capturing, organizing, and most particularly,…

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Kenneth Igiri

Enterprise Architect at Ecobank Transnational Incorporated

Jan 17, 2023

Cost-effective, integrates with the Office tools, and allows us to articulate all entities across the enterprise on one platform

The refresh cycles for our dashboards could be better. I keep complaining about that. The refresh is supposed to be once a day, but I would love it if it was real-time so that if I make a change to the data in iServer, I should see those changes immediately reflected in the dashboards. They use Power BI, and it seems they've scheduled their refresh to be once a day, which is not that good for us. We've had some issues with the integration between Visio and iServer because sometimes the add-in that allows you to do that integration takes a lot of memory and then your Visio crashes. However, I've not experienced this issue for some time, so it was probably fixed in the recent version. Also, if I copy a large amount of data and I want to copy from one Visio file to another, I have had a case where it suddenly just closes Visio without saving. So, that integration could be more smooth. There should be ease of integration with other systems in our environment such as SysAid. I understand that there is an integration to ServiceNow, but we use SysAid. We need to be able to say that when there's an incident that impacts or requires a change in a particular component, ServiceNow or SysAid should be able to communicate to Orbus that this component is about to change. Similarly, when it comes to discovery or when a new architecture change has happened in the enterprise, we should be able to detect the change in the baseline Enterprise Architecture. There should be such advanced automation. The visibility of our models is limited to those to whom we have assigned licenses. I would've loved it if everyone in the organization could at least see the diagrams. The licensing should be there for those who need to make updates or changes.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"iServer has valuable features for workflow and document management."

"It has helped having data lineage in the business cluster, which is used as control artifacts."

"Tech support is very responsive. They solved issues within a prompt response time."

"The most valuable features of iServer are the integration with Microsoft Office and the interface is similar to Microsoft applications making them easy to use."

"I have to think less with this solution. It's simple."

"The solution has wide use within Microsoft products. The integration with Microsoft products, and, in particular, Microsoft Office, is great."

"Integrating the Microsoft documents to the product and visualization matrix where we can see the end-to-end relationship of the network is of great importance to our company."

"There were lots of different requirements, and collaboration and review is one of the biggest things. There is also Office 360 integration, and there's flexibility to use it as a database as well."

More iServer pros

"I like the integration with the Office tools such as Visio and Excel. The integration with Excel helped us to be able to upload data very easily. Integration with Visio helps us to be able to make changes once and have a centralized diagram. We don't have versions of the diagram. This integration with the Office tools is very useful."

"The most valuable features are mainly the reporting side of things and the dashboard."

Cons

"We could allocate permissions to use only specific components to the users rather than the entire instance."

"The modelling needs improvement, specifically forecasting capabilities and scenarios."

"The performance is slow, which is something that should be improved."

"There are other solutions out there that have a better user interface."

"Requirements management needs to be improved."

"Enhancing integration options with ERP or ITSM-related solutions for triggering automated requests for process definitions, changes, and tracking them in the iServer."

"More visualization techniques and ways to report the data might be helpful."

"It runs relatively slowly."

More iServer cons

"We found a few issues with importing data and all the manipulation of data, especially when it came to the BI side of things because it utilized a particular template to be able to get certain reports. The user administrators could not manipulate it to get the right reports."

"The refresh cycles for our dashboards could be better. I keep complaining about that. The refresh is supposed to be once a day, but I would love it if it was real-time so that if I make a change to the data in iServer, I should see those changes immediately reflected in the dashboards. They use Power BI, and it seems they've scheduled their refresh to be once a day, which is not that good for us."

Pricing and Cost Advice

"They offer annual subscriptions for developing countries, which are not affordable for small or medium businesses."

"Aim for the exact number of people who shall define/review approve and view the processes, as it will impact the cost."

"It's about 13K to set up and 9K for the license for three months. I think it's about 20K a year, but we haven't firmed up on pricing yet because the price depends on how long we commit to the solution."

"The product has a moderate pricing."

"The price of iServer is reasonable compared to other solutions."

"The licensing is on a yearly basis. We currently work with a standard fee."

"It was very cost-effective as compared to the other ones we evaluated. We spent about $20,000 per annum for support and license together. There was also an implementation fee at the beginning. I would rate it a nine out of ten in terms of pricing."

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787,061 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

34%

Financial Services Firm

11%

Government

11%

Computer Software Company

Government

19%

Financial Services Firm

11%

Computer Software Company

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about iServer?

iServer has valuable features for workflow and document management.

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What needs improvement with iServer?

They haven't introduced new features for the product's on-premise version since 2021, similar to the SaaS version. There could be features for process mining, process simulation, and analytics.

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What is your primary use case for iServer?

We use the product for various critical functions within our environment, particularly in a government entity, where it assists in governance, workflow management, and generating reports and live d...

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What do you like most about OrbusInfinity?

I like the integration with the Office tools such as Visio and Excel. The integration with Excel helped us to be able to upload data very easily. Integration with Visio helps us to be able to make ...

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What is your experience regarding pricing and costs for OrbusInfinity?

It was very cost-effective as compared to the other ones we evaluated. We spent about $20,000 per annum for support and license together. There was also an implementation fee at the beginning. I wo...

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What needs improvement with OrbusInfinity?

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Comparisons

LeanIX vs iServer

Compared 23% of the time

Sparx Systems Enterprise Architect vs iServer

Compared 18% of the time

ARIS BPA vs iServer

Compared 12% of the time

Visio vs iServer

Compared 11% of the time

Avolution ABACUS vs iServer

Compared 3% of the time

More iServer Competitors

LeanIX vs OrbusInfinity

Compared 26% of the time

Ardoq vs OrbusInfinity

Compared 26% of the time

ServiceNow vs OrbusInfinity

Compared 20% of the time

More OrbusInfinity Competitors

Product Reports

Buyer's Guide

Enterprise Architecture Management

May 2024

Download iServer product report

Buyer's Guide

Enterprise Architecture Management

May 2024

Download OrbusInfinity product report

Learn More

Orbus Software

Overview

iServer is a unified software platform and enterprise modeling environment that extends and enhances the familiar, market leading Microsoft Visio and Office products. Core capabilities provided by iServer include an enhanced Microsoft Visio diagramming interface, a powerful central repository for all enterprise architecture or business process models and documentation, and a range of tools for visualization, analysis and decision making.

OrbusInfinity helps transformation teams cut through the complexity of technology-driven change. Our dashboards and collaboration platform help you track, create and capture value for a better future.
With an intuitive interface, you can get the right info at the right time and make better, data-driven decisions.
Reduce redundant technology, identify cost drivers quickly and free up resources for innovation.
Full transparency and control enable stronger regulatory compliance leading to less risk and more certainty in your outcomes.

Sample Customers

Barclays, Cathay Pacific, Deloitte, British Gas, MasterCard

Information Not Available

Buyer's Guide

OrbusInfinity vs. iServer

May 2024

Free Report: OrbusInfinity vs. iServer

Find out what your peers are saying about OrbusInfinity vs. iServer and other solutions. Updated: May 2024.

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