Notion vs Zendesk comparison

Notion

Read 8 Notion reviews

63 Views
40 Comparison Views

90% willing to recommend

Zendesk

Read 57 Zendesk reviews

740 Views
481 Comparison Views

93% willing to recommend

Notion

Zendesk

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between Notion and Zendesk based on real PeerSpot user reviews.

Find out in this report how the two Knowledge Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Notion vs. Zendesk Report (Updated: June 2024).

Buyer's Guide

Notion vs. Zendesk

June 2024

Download the complete report

Helped 787,061 peers since 2012

Categories and Ranking

Notion

Ranking in Knowledge Management Software

5th

Average Rating

8.0

Number of Reviews

Ranking in other categories

Project Management Software (16th), Document Automation Software (4th)

Zendesk

Ranking in Knowledge Management Software

2nd

Average Rating

8.2

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (4th), CRM (19th), Help Desk Software (11th), IT Service Management (ITSM) (8th), Sales Force Automation (7th), Reporting (14th), Community Platforms (2nd)

Featured Reviews

Will Onyekponwane

Notion Project Manager at a marketing services firm with 1-10 employees

Sep 4, 2023

A flexible tool that helps individuals and businesses organize their activities while ensuring that its users experience an increase in their productivity

I work with many clients and keep juggling from one project to another. I have to use QuickBooks and Keeper for jotting down notes about the cases I encounter. With Notion, I can create different segments and specifically organize the details pertaining to each client. I don't really have to stress about remembering the details of each client separately since I can just organize the details concerning a particular client. All in all, I get to see an overview of everything I handle in Notion, and I can really get into the details, such as the details of my work on a particular day. In Notion, I see what tasks are coming up, along with their deadlines.

Read full review

BharatR

Product Marketing Manager at a educational organization with 201-500 employees

Mar 15, 2024

An cloud-based customer service platforms sold on a software-as-a-service (SaaS) model

My use case for Salesforce Essentials is focused on gathering market insights for new feature releases and product launches. I utilize Zendesk to collect information from customer tickets regarding changes in features, new feature requests, and customer feedback helping me understand customer…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of the solution is its flexibility...The initial setup of Notion is easy."

"The product is easy to use and has good responsiveness."

"We can install it on mobile phones, making it feasible to manage productivity."

"Notion is a great tool for note-keeping and note-sharing."

"I like the high level of customization in Notion."

"The ability to structure data is one of the most essential functions of Notion."

"The initial setup is easy."

More Notion pros

"We rarely had issues with Zendesk."

"It is very easy to connect back and forth between the requester and the person fulfilling the ticket."

"What is cool about Zendesk Guide is how it works together with others Zendesk products. Especially with support and with the analytics. Put those together for a small or medium-sized company and it's a really powerful tool."

"The product offers very good management. It has a great ability to assign tickets based on content."

"The stability has been very good."

"Its agility and simplicity are the most valuable features. This tool is very user-friendly."

"It is a scalable solution."

"It's a very stable tool, very powerful."

More Zendesk pros

Cons

"Notion's UI needs improvement."

"The product could be integrated with external platforms."

"It is complicated to connect Notion with external systems."

"One area for improvement in the solution is the absence of integrated charts."

"There could be an automation feature included in the product."

"Adding more color options to the application would enhance its usability and flexibility, allowing users to better customize their content"

"The linked view of database, along with the sharing and permission settings, are areas with shortcomings in the solution that need improvement."

"Notion's UI could be better."

More Notion cons

"It needs to improve in terms of its flexibility, price, and installation."

"The support team is time-consuming, and they don't find the answer to our problem."

"As per me, there arent much significant issues or areas for improvement with Zendesk, as my usage of it is limited. I appreciate its ability to organize tickets effectively based on tags, allowing me to easily gather and analyze customer feedback and requests."

"Sometimes if there was a way to just flag the actual issue out of those email chains - that would be really helpful."

"Zendesk Guide's customization could be improved. I would like it to be easier and maybe open-sourced, so that if you have a developer in your company, you can do it yourself. Right now, that isn't allowed, so you need to have it done via the integrator. Another improvement—this is nit-picking—is that it could be less easy to make changes. Some things are so easy that they sometimes look a little amateur-ish. Most of the templates are built-in so they can be used directly, so they are very simple."

"The data you get when logged in to Zendesk Support differs from the data you get when you programmatically query Zendesk Support through its API because of a sync time delay."

"One of the drawbacks of Zendesk is that it doesn't provide a secure way for us to send data. So, we usually use a secure SharePoint folder link. We put that in the Zendesk ticket so that the requester has a secure way of getting to their data."

"It wasn't easy to set up so we're only using a third of all of the features,"

More Zendesk cons

Pricing and Cost Advice

"Notion offers a free plan that covers most functionalities. Clients are only prompted to upgrade if they require AI capabilities, priced at $10 for unlimited usage, or if they need to add team members, typically around $10 per member."

"I rate the product's pricing a three out of ten. We only need to pay for it if we use it in the workspace."

"The product is affordable compared to other platforms."

"The product has good pricing."

"The solution's pricing can seem steep, especially when you work with a lot of people. If you are working on your own or for another business, the solution's price won't affect you much."

"The pricing structure is quite reasonable, and the basic plan covers the most essential features."

"The product's pricing depends on the usage plans."

"The product has good pricing."

"The price is very competitive."

"You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well."

"Zendesk's licensing is not cheap. For Enterprise, we are paying $200 per agent. It's a per-month cost, so it's pretty steep. There are some services you need to pay extra for. For example, with Zendesk Guide, we had to buy the most expensive offering in order to get Multibrand and everything. We also had to pay a lot of money for themes."

"We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."

"There are different plans that are offered. We are using the entry-level plan. The overall price of the solution should be reduced. The price is too high."

See which vendors are best for you

Use our free recommendation engine to learn which Knowledge Management Software solutions are best for your needs.

See recommendations

787,061 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Computer Software Company

22%

Educational Organization

10%

Financial Services Firm

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Notion?

I like the high level of customization in Notion.

See all answers

What is your experience regarding pricing and costs for Notion?

Notion offers a free plan that covers most functionalities. Clients are only prompted to upgrade if they require AI capabilities, priced at $10 for unlimited usage, or if they need to add team memb...

See all answers

What needs improvement with Notion?

One area for improvement in the solution is the absence of integrated charts. I'm anticipating that update, which would significantly enhance company use cases. Currently, the workaround involves u...

See all answers

What do you like most about Zendesk Support?

I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to ...

See all answers

What is your experience regarding pricing and costs for Zendesk Support?

You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well. The pricing is expensive. Back then, we were paying $51 p...

See all answers

What needs improvement with Zendesk Support?

As per me, there arent much significant issues or areas for improvement with Zendesk, as my usage of it is limited. I appreciate its ability to organize tickets effectively based on tags, allowing ...

See all answers

Comparisons

Microsoft Project vs Notion

Compared 28% of the time

Bitrix24 vs Notion

Compared 28% of the time

Wrike vs Notion

Compared 22% of the time

More Notion Competitors

ServiceNow vs Zendesk

Compared 26% of the time

JIRA Service Management vs Zendesk

Compared 14% of the time

Atlassian Confluence vs Zendesk

Compared 11% of the time

Freshservice vs Zendesk

Compared 9% of the time

Microsoft Dynamics CRM vs Zendesk

Compared 4% of the time

More Zendesk Competitors

Product Reports

Buyer's Guide

Notion

May 2024

Download Notion product report

Buyer's Guide

Zendesk

May 2024

Download Zendesk product report

Also Known As

No data available

Zendesk Support, Zendesk Guide, Zendesk Sell

Learn More

Notion

Zendesk

Overview

Notion is an all-in-one workspace that enables teams to collaborate, organize, and manage their work effectively. Its primary use case is to streamline project management, knowledge sharing, and task tracking. With its versatile functionality, Notion allows users to create and customize databases, wikis, and documents, making it a powerful tool for organizing information.

The most valuable functionality of Notion lies in its flexibility and ease of use. Users can create and link various types of content, such as text, images, files, and even embed external resources. This enables teams to centralize their work and collaborate seamlessly, eliminating the need for multiple tools. Notion's drag-and-drop interface and intuitive editing features make it accessible to users of all technical backgrounds.

Notion helps organizations by fostering transparency, improving productivity, and enhancing knowledge management. By providing a centralized platform for collaboration, teams can easily access and contribute to shared projects, reducing communication gaps and ensuring everyone is on the same page.

Notion's powerful search functionality and tagging system enable efficient information retrieval, making it easier to find and share knowledge within the organization.

Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

Sample Customers

Startups like Loom, Mixpanel, Blinkist, Adobe, Deel and Education facilities such as USC, Dartmouth and The University of Chicago.

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber

Buyer's Guide

Notion vs. Zendesk

June 2024

Free Report: Notion vs. Zendesk

Find out what your peers are saying about Notion vs. Zendesk and other solutions. Updated: June 2024.

DOWNLOAD NOW

787,061 professionals have used our research since 2012.

See our Notion vs. Zendesk report.

See our list of best Knowledge Management Software vendors.

We monitor all Knowledge Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.