ON24 Platform vs Zoom comparison

ON24 Platform
Read 2 ON24 Platform reviews
  • 291 Views
  • 136 Comparison Views
100% willing to recommend
Zoom
Read 201 Zoom reviews
  • 8,128 Views
  • 1,822 Comparison Views
95% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between ON24 Platform and Zoom based on real PeerSpot user reviews.

Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

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To learn more, read our detailed ON24 Platform vs. Zoom Report (Updated: May 2024).
Buyer's Guide
ON24 Platform vs. Zoom
May 2024
Download the complete report
Helped 787,061 peers since 2012
 

Categories and Ranking

ON24 Platform
Ranking in Virtual Meetings
18th
Average Rating
8.0
Number of Reviews
2
Ranking in other categories
Virtual Events Platforms (1st)
Zoom
Ranking in Virtual Meetings
1st
Average Rating
8.4
Number of Reviews
201
Ranking in other categories
No ranking in other categories
 

Market share comparison

As of June 2024, in the Virtual Meetings category, the market share of ON24 Platform is 2.5% and it increased by 125.7% compared to the previous year. The market share of Zoom is 15.0% and it increased by 7.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings
Unique Categories:
Virtual Events Platforms
25.0%
No other categories found
 

Q&A Highlights

SD
Sep 07, 2023
Which product offers a better customer experience: Zoom or ON24 Platform?
Here is a comparison between Zoom and ON24 based on Customer Experience, Customer Engagement, and other factors: Zoom Customer Experience Easy to use, with a user-friendly interface and a wide range of features Customer Engagement Enables high levels of engagement through features such as live chat, polls, and Q&A Pricing More affordable than ON24 Support Offers 24/7 support ON24 Customer Experience More complex to use, with a steeper learning curve Customer Engagement Also enables high levels of engagement but with a broader range of features, such as breakout rooms, surveys, and gamification Pricing More expensive than Zoom Support Offers 24/7 support, but with a longer wait time than Zoom Zoom may be a good option if you are looking for an easy-to-use solution with good customer engagement features. If you are looking for a solution with more advanced features and support, ON24 may be a better option. It may be best to try both solutions before deciding to help get a better feel for which solution is right for you and your team.
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Featured Reviews

JH
Aug 1, 2022
Easy setup and an a la carte pricing model
Our team produces white-glove events. Our producers and event specialists use the solution for private events, meetings, and some public events.  The solution works well with third-party integrations.  The solution needs a more modern interface. One of our biggest complaints is that we don't have…
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David-Henderson - PeerSpot reviewer
Apr 15, 2024
Easy-to-use deploy platform with valuable collaboration features
Our primary use case for Zoom is meeting with business partners and other organizations The solution has been valuable in facilitating remote communication and collaboration during the pandemic when physical meetings were impossible. The product's stability needs improvement. We have been using…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution works well with third-party integrations."
"Friendly user interface and simple navigation."
"Screen Sharing is the most valuable feature in Zoom for me."
"Zoom's interface is nice and has good performance."
"All you need is a laptop or mobile device and a connection to the internet."
"The video and audio quality are very good."
"The collaboration features are good."
"There are lots of great features available to every user."
"Compared to Teams, Zoom's performance and user interface are better. This is especially the case when you're doing any kind of online presentation, PowerPoint, or team demo. I think Zoom is much more user friendly."
"The video stream is very cool, and it's an efficient solution."
More Zoom pros
 

Cons

"Bandwidth optimization could be increased."
"The solution needs a more modern interface."
"There is insufficient customization."
"One of the main concerns is the difficulty of using it on your mobile device."
"The interface could be more user-friendly."
"I would like to see something like a virtual board or conference room where participants are seated around a virtual table, and pictures of them sitting on the chair or an avatar that the user can choose and control within that virtual world."
"The video quality should be better. Sometimes when there are updates at the backend, Zoom won't respond properly during that time."
"The solution needs to have a feature that allows you to take over another person's screen. right now, that's not possible. This is important for our purposes due to the act that we are often using the solution to troubleshoot issues for our clients. If we could just take over their screen and go in and fix issues, it would make troubleshooting infinitely easier."
"There could be more integration options for Zoom."
"The stability has been good but it could still improve. However, I have not found a better solution."
More Zoom cons
 

Pricing and Cost Advice

"We paid $1,800 for five webinars, which is the standard fee. If you require support there is a $300 additional fee, extra attendees is an additional fee, integration is an additional fee, etc. All these extras could add on another $2,500 which was not in our budget."
"The licensing fees are quite expensive."
"My company is using the paid version of Zoom."
"For personal use, I use the free version of Zoom, so I haven't paid anything."
"The cost for Zoom is reasonable."
"I rate the product's pricing a seven out of ten. It is not affordable for small businesses."
"There is some basic functionality that's free but if you want to host longer meetings and have more participants, then there is a licensing fee."
"The price of Zoom is a bit expensive."
"Zoom is licensed as a subscription model and it is available on a monthly or yearly basis."
More Zoom pricing and cost advice
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
10%
Legal Firm
9%
Outsourcing Company
7%
Educational Organization
87%
University
2%
Computer Software Company
1%
Financial Services Firm
1%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about ON24 Platform?
The solution works well with third-party integrations.
See all answers
What is your experience regarding pricing and costs for ON24 Platform?
The pricing model is a la carte and depends on the size and scope of the event for which it is used. I rate licensing costs an eight out of ten.
See all answers
What needs improvement with ON24 Platform?
The solution needs a more modern interface. One of our biggest complaints is that we don't have the ability to dynamically push our interface to participants. Adobe Connect is an older technology, ...
See all answers
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
See all answers
What do you like most about Zoom?
The product is scalable.
See all answers
What is your experience regarding pricing and costs for Zoom?
They use a licensing model based on a per-user basis for enterprise rather than per version or end device. For example, one user logging in from a handset can also log in from a phone, and it's sti...
See all answers
 

Comparisons

No data available
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Webex vs Zoom
Compared 20% of the time
Skype for Business vs Zoom Logo
Skype for Business vs Zoom
Compared 17% of the time
Cisco TelePresence vs Zoom Logo
Cisco TelePresence vs Zoom
Compared 10% of the time
TeamViewer vs Zoom Logo
TeamViewer vs Zoom
Compared 10% of the time
Adobe Connect vs Zoom Logo
Adobe Connect vs Zoom
Compared 5% of the time
More Zoom Competitors
 

Product Reports

Buyer's Guide
Virtual Meetings
June 2024
ON24 Platform reportDownload ON24 Platform product report
Buyer's Guide
Zoom
May 2024
Zoom reportDownload Zoom product report
 

Learn More

Video not available
ON24
Zoom Video Communications
 

Overview

Experiences Centered Around Your Audience

The ON24 Platform gives you a single place to build, manage, analyze, measure and optimize all of your audiences’ experiences.

Data-Driven
Extract behavioral insights to qualify leads and accelerate deals.

Scalable
Centralize the development, sharing and reuse of your best content.

Global
Broadcast, repurpose and translate content across multiple regions.

Integrated
Seamlessly connect and transfer data with other business software.

Customizable
Control every aspect of the audience experience, data capture and reporting.

Ease-of-Use
Simplify content creation with intuitive, drag-and-drop functionality.

Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Message me to learn more about how Zoom can help your business or organization Visit zoom.com and follow @zoom_us.

 

Sample Customers

IBM, Zendesk, Salesforce, Linkedin, Intel
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Buyer's Guide
ON24 Platform vs. Zoom
May 2024
Free Report: ON24 Platform vs. Zoom
Find out what your peers are saying about ON24 Platform vs. Zoom and other solutions. Updated: May 2024.
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We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.