We compared Siebel CRM and Oracle CX across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:

Features: Siebel CRM is known for its strength and adaptability. Users like its ready-made industry verticals and comprehensive workflows. Oracle CX Sales is highly regarded for its smooth integration, extensive sales coverage, and opportunity management.
Room for Improvement: Siebel CRM users say could be simpler and more customizable customization guidance, user interface, mobile app, support, backend performance, and cost reduction. Oracle CX Sales could improve its account portfolio management and mobile application.
Service and Support: Some customers appreciated Siebel’s advanced support, while others were dissatisfied with slow response times and had difficulty contacting the support team. Oracle CX Sales has been criticized for its poor support.
Ease of Deployment: Users have reported that the initial setup process for Siebel CRM is challenging. Some users said Oracle CX Sales is complex and time-consuming to set up, but others consider it manageable.
Pricing: Customers find the setup cost of Siebel CRM to be expensive and a cause for concern. Oracle CX sales received mixed feedback for its pricing. Some consider it to be expensive, while others said it was reasonable for the features offered.
ROI: Siebel CRM provides distinct features that are not found in other CRMs, resulting in a favorable return on investment. Oracle CX Sales users have provided no feedback on its ROI so far.

Comparison Results: Siebel CRM is highly regarded for its versatility and ability to accommodate a diverse user base. At the same time, it’s also criticized for its complicated setup, and users say it’s difficult to navigate. Oracle CX Sales is praised for its advanced opportunity management features, comprehensive sales coverage, and seamless integration, but users have complained about lackluster customer service.

To learn more, read our detailed Oracle CX Sales vs. Siebel CRM Report (Updated: May 2024).

Buyer's Guide

Oracle CX Sales vs. Siebel CRM

May 2024

Download the complete report

Helped 787,061 peers since 2012

Categories and Ranking

Oracle CX Sales

Ranking in CRM

14th

Average Rating

7.6

Number of Reviews

Ranking in other categories

Opportunity Management (6th), Sales Force Automation (6th)

Siebel CRM

Ranking in CRM

6th

Average Rating

7.8

Number of Reviews

Ranking in other categories

Local Government CRM (3rd)

Market share comparison

As of June 2024, in the CRM category, the market share of Oracle CX Sales is 3.8% and it increased by 33.4% compared to the previous year. The market share of Siebel CRM is 10.5% and it decreased by 4.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Unique Categories:

Opportunity Management

12.5%

Sales Force Automation

11.6%

Local Government CRM

38.0%

Featured Reviews

Uday Kiran B

Senior Analyst at Capgemini

Apr 18, 2024

Offers the capability to customize it the way I want, create my own CRM, and create a new closed integration with everything

The best thing is we can customize it. For example, there are some standard procedures in CRM, the opportunity that is standard. Other than that, we can create customized software on a business-to-business basis. So, if I don't want to follow any standard upgrade of CRM, I can customize it the way I want, create my own CRM, and create a new closed integration with everything. I can make my own CRM. The analytics in Oracle CX Sales are good. We can use ODA (Oracle Digital Assistant) to track data. There are some out-of-the-box reports for things like currency exchange data or product lists. These features are there by default. If you need to create new custom reports, it's possible to do so. They've been lagging behind the visual builder recently, but the product has improved.

Read full review

Shiraz Shah

Unit Head CRM and Customer Engagement Platforms at Allied Bank Limited

Jan 16, 2024

Comes with complaint management feature but improvement is needed in UI

We use the solution in sales and phone banking. We use its marketing module. It also helps us with analytics because we have the Customer 360 built into it The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The integration with other systems is easy."

"The analytics features in Oracle CX Sales are good."

"Stability depends on the implementation, but overall, it's quite high."

"In my experience, the most valuable feature of Oracle CX Sales varies depending on the vertical of the business you're in. Oracle offers industry-specific products tailored to different sectors. However, the sales cycles and methods remain largely consistent across the board."

"The solution integrates well."

"It is stable and scalable, and their support has been very responsive."

"the Oracle CX Sales Eloqua module is very useful."

"The lead and opportunity management features are valuable."

More Oracle CX Sales pros

"The flexibility is very good."

"Due to the many features that are built in from a CRM perspective, it is the best product we have."

"Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing complex client requirements. For instance, we successfully implemented a module for email responses, a feature that was not readily available or as robust as other CRM tools. Additionally, Siebel's open UI module allowed us to customize the user interface for one of our clients completely. This customization proved to be a major selling point for our company."

"Siebel CRM is used for distributing information between systems, trouble ticketing, and case management."

"The best thing about the tool is its data model. The underlying data model refers to how the data is stored in databases. We can also experience the ease of developing anything with the tool. We can customize any functionality as per any business challenge."

"Siebel CRM is the number one CRM product in the world."

"The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes."

"The solution is scalable."

More Siebel CRM pros

Cons

"We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being."

"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant."

"You can get disconnected if you do not have a strong, reliable internet connection."

"The interface of Oracle CX Sales could be more user-friendly."

"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."

"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."

"They could provide more integrated AI features as part of the platform rather than as a separate offering."

"They've been lacking in creating customization from scratch and in sales."

More Oracle CX Sales cons

"Siebel CRM can improve as an ERP and for a few corporate business workloads."

"Oracle needs to improve its support. The major drawback I've observed with Siebel CRM is that Oracle hasn't taken appropriate steps to improve it since 2019. We noticed a steep downfall because Oracle was slow to roll out upgrades like Open UI. By the time these upgrades were available, the market had shifted to cloud solutions, which competitors were already providing much earlier."

"The documentation needs to be improved."

"Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce."

"The tool took a lot of time to deploy."

"The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system."

"The user interface, mobile application, and support could be improved."

"I want Oracle to improve the tool’s UI with a vanilla application. I would also like to see an insurance broking vertical in their future releases. There are thousands of brokers who look for an insurance broking solution."

More Siebel CRM cons

Pricing and Cost Advice

"The product pricing is reasonable compared to other solutions in the market."

"Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."

"The product is pricey."

"It's expensive, but worth the money."

"It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."

"The price is reasonable."

"The solution is reasonably priced compared to other tools."

"The product is expensive."

"This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."

"Its licensing is yearly."

"The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."

"I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."

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Top Industries

By visitors reading reviews

Computer Software Company

19%

Manufacturing Company

11%

Government

10%

Financial Services Firm

Computer Software Company

17%

Financial Services Firm

13%

Government

12%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Oracle CX Sales?

The integration with other systems is easy.

See all answers

What is your experience regarding pricing and costs for Oracle CX Sales?

Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product.

See all answers

What needs improvement with Oracle CX Sales?

Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards bette...

See all answers

What do you like most about Siebel CRM?

Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the vertica...

See all answers

What needs improvement with Siebel CRM?

Siebel has been on the market for the last two decades. It used to be the top solution, but nowadays, you have cloud-based CRMs, so it's a little outdated.

See all answers

What is your primary use case for Siebel CRM?

Siebel is a customer relationship management tool. You store customer information, complaints, and opportunities in the solution and use it to maintain that kind of information. We are system integ...

See all answers

Comparisons

Salesforce Sales Cloud vs Oracle CX Sales

Compared 24% of the time

Microsoft Dynamics CRM vs Oracle CX Sales

Compared 22% of the time

Oracle Fusion Service vs Oracle CX Sales

Compared 8% of the time

SAP CRM vs Oracle CX Sales

Compared 7% of the time

NetSuite CRM+ vs Oracle CX Sales

Compared 5% of the time

More Oracle CX Sales Competitors

Microsoft Dynamics CRM vs Siebel CRM

Compared 29% of the time

SAP CRM vs Siebel CRM

Compared 18% of the time

Oracle CRM vs Siebel CRM

Compared 15% of the time

Salesforce Sales Cloud vs Siebel CRM

Compared 6% of the time

Pega CRM vs Siebel CRM

Compared 5% of the time

More Siebel CRM Competitors

Product Reports

Buyer's Guide

Oracle CX Sales

May 2024

Download Oracle CX Sales product report

Buyer's Guide

Siebel CRM

May 2024

Download Siebel CRM product report

Also Known As

Oracle Sales Cloud

Siebel Sales

Learn More

Oracle

Video not available

Oracle

Overview

Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence • A customer data management system to ensure clean, consolidated and complete customer information. With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.

Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities.

Siebel CRM also provides advanced analytics and reporting capabilities, enabling businesses to gain valuable insights into their customer data and make informed decisions. With its flexible deployment options, including on-premises and cloud-based solutions, Siebel CRM can be tailored to meet the unique needs of any organization.

Sample Customers

Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.

Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB

Buyer's Guide

Oracle CX Sales vs. Siebel CRM

May 2024

Free Report: Oracle CX Sales vs. Siebel CRM

Find out what your peers are saying about Oracle CX Sales vs. Siebel CRM and other solutions. Updated: May 2024.

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