Planview PPM Pro vs ServiceNow Strategic Portfolio Management comparison

Planview PPM Pro vs. ServiceNow Strategic Portfolio Management

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Categories and Ranking

Planview PPM Pro

Ranking in Project Portfolio Management

7th

Average Rating

7.8

Number of Reviews

Ranking in other categories

Project Management Software (15th)

ServiceNow Strategic Portfo...

Ranking in Project Portfolio Management

3rd

Average Rating

8.0

Number of Reviews

Ranking in other categories

Enterprise Agile Planning Tools (5th)

Market share comparison

As of June 2024, in the Project Portfolio Management category, the market share of Planview PPM Pro is 7.7% and it decreased by 20.5% compared to the previous year. The market share of ServiceNow Strategic Portfolio Management is 16.0% and it decreased by 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Project Portfolio Management

Unique Categories:

Project Management Software

2.4%

Enterprise Agile Planning Tools

3.0%

Featured Reviews

Jai Agarwal

Technical Architect at Orange España

Aug 23, 2022

It has a slick dashboard view, so you can analyze all your progress from a single place

PPM Pro requires a great deal of internet bandwidth because it's a cloud-based solution. This can present a problem if a team member is working in a remote area where they can't access high-speed Internet or experience outages. They may face challenges logging in or updating tasks. If the Internet connection is inadequate, it may not sync with the solution. If the Internet is not working, the user's work should be saved in a cache within the solution, and it should sync automatically once Internet connectivity has been restored. For example, if you are a remote user updating your details you click the "save" button, and the changes are not synced with that application because of an Internet outage. The changes are submitted, but it is not synced with the application. Once the connectivity returns, the changes that you have submitted should automatically be synced with that application so other users or the project manager can see the updated details.

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reviewer2107353

Manager at a manufacturing company with 10,001+ employees

Feb 22, 2023

A very strategic demand management tool that visualizes risks and ratings in a bubble chart

Our company uses the solution for map planning. For a particular year, we look at different needs, initiatives or programs, and associated projects. We also use the solution for tool management and determining how a resource such as a thermostat will be used across different projects. We have…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I've worked at many different companies, and the customer service and the support from Daptiv are unlike anything I've encountered before. They far excel any other company I've worked with. I always say to people that Daptiv is like a sub-department in your company. You don't realize they're a vendor. It feels like you're working with somebody who is part of your own company."

"The dashboards are one of the most valuable aspects of this solution, although, we've only developed a few that anyone's using. There is more maturity there and, of course, we're a month and a half into this, but getting our executive leadership to see these things is half the battle. I think dashboards are going to be critical."

"The most valuable feature of this solution is that my team can use one tool that's reliable, scalable, and provides the leadership team visibility to what's going on."

"We use PPM Pro with Projectplace. It is absolutely 100 percent fantastic. Now, we can give people that more collaborative, comfortable look and feel with a Kanban board view. We give them a smart app that goes along with it, essentially not having to worry about using rigid project management. They are very complementary towards each other: PPM Pro and Projectplace. What one is not so strong in, the other one has strengths in it. It is fantastic."

"Has good visibility."

"PPM Pro has improved my organization through standardization. The big thing for us is that we came from a very immature state of play. Everyone had their own risk and issue management capabilities and their own different impacts for risks. We've been able to standardize that within the program delivery arena. That for us has been a major thing. We're all speaking the same language about the same things and using the same metrics in order to capture statuses."

"You can easily align strategic management and the portfolios within your organization. It helps you visualize all your strategic plans and the KPIs. It provides that information on a unified dashboard, in which you can track all your resources and the portfolios. It helps senior stakeholders and executives with clear reporting about project intake and demands, in real time."

"The timesheet & staffing management function gives us clarity in terms of how capacity planning has to happen and how much actual effort is going into the programs. The risk and project status information gets captured in the project gives more clarity for stakeholders to understand how the programs are running. We have only explored a portion of the application features so far."

More Planview PPM Pro pros

"Stable and scalable solution."

"The technical support is pretty good. ServiceNow has consistently provided excellent assistance."

"It's a very complete solution."

"The most valuable features of ServiceNow Strategic Portfolio Management are the multiple methodology possibilities for projects. It has hybrid, traditional, and Agile capabilities. Additionally, the solution integrates well with other platforms, such as Microsoft Azure."

"ServiceNow brings to the market different layers with different pricing, so you can customize. And all the layers are really enterprise-ready."

"The program is stable."

"The product is quite convenient and user-friendly."

"Competitive in terms of research"

More ServiceNow Strategic Portfolio Management pros

Cons

"The initial setup was a little complex. There is so much to customize. It'd be good to have some templates out-of-the-box."

"The biggest things are the status notes and internal notes. They have made some great improvements these past couple of weeks, but they are still lacking a bit. There are still a little kludgy. It just needs to be a bit more straightforward with notes, copying and pasting. They've made huge improvements, but it still could do some work. E.g., for some reason, the formatting is still looking a little bit weird on selecting different fonts."

"Training documentation improvement is required because there are some high-level words in that material, terms that a non-technical person is unable to understand."

"The reporting has some areas for improvement. It is not always as simple as we would like to get the reports we want or the information that we want."

"There should be the ability to store historical functions, but this is not just for this tool. It is applicable to many tools. It would be great if we were able to store specific historical data, such as risk management."

"I would like to see integration with third-party applications, like the JIRA, Microsoft Project, and financial applications."

"I would like to schedule reports. I would like to be able to schedule a report and every Monday it sends that report to these people. That circumvents having to give them a license. It's just a way of saying "Okay, this is what's going on this week," and it just happens. I don't have to worry about it."

"We don't use their existing dashboard functionality. Hopefully, with the new reporting release that is coming out in November, we will be able to evaluate as to how we can leverage that. What I hear, "Everyone has either a Tableau or something else because Planview doesn't provide a dashboard." We should not need to use another tool. Planview has the data, so it should be able to give us what we want. This would also reduce costs since we are paying licenses for those tools too."

More Planview PPM Pro cons

"The user interface could be more modern."

"When we originally set it up, we had some kind of success manager free of charge, and now it's an additional charge over and above what we're paying."

"The product comes with little options out of the box."

"The timing reporting module, and how it's used is a bit difficult to understand. Everything related to project management is quite extensive. It needs to be simplified. At first, our users didn't want to use it, because it seems a bit complex."

"ServiceNow Strategic Portfolio Management must improve its interface, which is not very interactive or user-friendly compared to other tools like Zendesk. The real-time reporting feature doesn't help much in our decision-making process. It's quite complex to use and lacks the rich features needed for visualization. Overall, I find it to be very poor."

"A major improvement we would like to see is definitely around agile management."

"The interface is cluttered with a lot of names and areas. It may not be user friendly enough for a first timer."

"Dashboard interface is limited functionally and not very user friendly"

More ServiceNow Strategic Portfolio Management cons

Pricing and Cost Advice

"Bulk volume discounts are a little better. Right now we have to buy in lots of 20 at $200 a license. That's a little steep. For example, with Service Now, I pay $48 a seat for a license."

"We have their Flex plan."

"Our current license is from 2019 to 2022. So for that three-year subscription, it was $60,000 for the subscription, users, platform, and connections. Then there were some add-ons. Connecting to some of our other systems like HR for that period cost us around $12,000."

"A collaboration of all their tools truly gets the biggest bang for the buck."

"Pricing was fair and I thought it was comparable to the other ones that we looked at. Other than ServiceNow, it was the most expensive, but we knew we were going to get a lot of value for that, so we went with it. We paid $40,000 for the implementation and for the workshops."

"My advice is to pay attention to integration opportunities to reduce your licensing cost with Planview. There are additional costs for consulting services and advanced customer support."

"$6 million has been the return on investment so far, and that was because of work intake. Now that we are scrutinizing the work intake and asking questions like, "Is there an alternative to your $10 million project?" We had one project come in for $10 million, scrutinize it through our gate review process, and wound up with the alternative, which was $3.8 million. So, a $6 million savings."

"They could improve on the pricing. They are charging $25 to $30 per user per month. It varies according to the access a user has, such as admin, developer, contributor, or owner."

More Planview PPM Pro pricing and cost advice

"They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."

"I rate the price of ServiceNow Strategic Portfolio Management a seven out of ten."

"It is a little expensive. We are in Brazil, and for us, it is a little expensive."

"The cost of the solution should not be more than $50,000 annually."

"The licensing is based on metrics and is tailored to customer's needs."

"I would rate the cost as five out of ten."

"We have a team of about 6,500 employees across the globe. So, the amount of money I'm going to save by putting the money on the table for the implementation and licenses is very high."

"The solution was quite expensive."

More ServiceNow Strategic Portfolio Management pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Project Portfolio Management solutions are best for your needs.

See recommendations

787,104 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

12%

Computer Software Company

12%

Manufacturing Company

11%

Healthcare Company

Financial Services Firm

16%

Manufacturing Company

12%

Computer Software Company

10%

Government

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Planview PPM Pro?

The product's deployment is straightforward.

What is your experience regarding pricing and costs for Planview PPM Pro?

Licensing costs are competitive enough. The price is reasonable given that the solution is geared towards large companies.

What needs improvement with Planview PPM Pro?

The product feels like a toy. The tool needs to improve its roadmap. It needs to improve things on a project management level which includes communication as well.

What do you like most about ServiceNow Strategic Portfolio Management?

We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network en...

What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?

The solution is expensive. In addition to the standard license cost, we may require specific applications, especially from an orchestration standpoint or additional plugins. Some of these plugins a...

What needs improvement with ServiceNow Strategic Portfolio Management?

ServiceNow Strategic Portfolio Management must improve its interface, which is not very interactive or user-friendly compared to other tools like Zendesk. The real-time reporting feature doesn't he...

Planview AdaptiveWork vs Planview PPM Pro

Comparisons

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Planview Portfolios vs Planview PPM Pro

Compared 11% of the time

Planisware vs Planview PPM Pro

Compared 8% of the time

Microsoft Project vs Planview PPM Pro

Compared 8% of the time

Smartsheet vs Planview PPM Pro

Compared 6% of the time

More Planview PPM Pro Competitors

Microsoft Azure DevOps vs ServiceNow Strategic Portfolio Management

Compared 26% of the time

Jira vs ServiceNow Strategic Portfolio Management

Compared 17% of the time

Jira Align vs ServiceNow Strategic Portfolio Management

Compared 13% of the time

Microsoft Project Server vs ServiceNow Strategic Portfolio Management

Compared 8% of the time

Asana vs ServiceNow Strategic Portfolio Management

Compared 3% of the time

More ServiceNow Strategic Portfolio Management Competitors

Product Reports

Planview PPM Pro

Download Planview PPM Pro product report

ServiceNow Strategic Portfolio Management

Download ServiceNow Strategic Portfolio Management product report

ServiceNow Strategic Portfolio Management report

Also Known As

Innotas

IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM

Learn More

Planview

ServiceNow

Overview

Planview PPM Pro centralizes the management of resources and projects while facilitating governance and providing visibility for improved decision making. Planview PPM Pro provides the ability to collect, prioritize, and execute projects so that PMOs can focus their resources on the work that delivers the most value.

Planview PPM Pro helps businesses get out of managing projects in complex spreadsheets or tools so they can gain visibility into all work and resources. For informed decision making, use Planview PPM pro to streamline project efforts into a single source of truth. The solution gives businesses the ability to align their centralized project portfolio to achieve business outcomes through financials, projects, and resources.

Planview PPM Pro Features

Planview PPM Pro has many valuable key features. Some of the most useful ones include:

Portfolio planning: Select the right projects that bring the most value to the business.
Reporting and dashboards: For better decisions, measure, manage, track, and report on all work.
Manage demands and plan resource capacity: Evaluate and make trade-off decisions based on available resources. Manage work requests in one place.
Manage resources: Ensure resources are working on the most important projects and understand resource capacity to appropriately staff those projects.
Manage portfolios and financial planning: Manage tasks and resources, project schedules, and the financials to deliver on time and on budget.
Scoring: Gather scores from across the organization throughout the project lifecycle to prioritize the highest value work and requests.
Planview FLEX: Use Lean-Agile and collaborative tools to help teams deliver their best work.
Centralized portfolio: Get visibility into all work, streamlining projects into a single source of truth. This establishes governance and improves overall delivery.
Predictive portfolio analysis: Identify the optimal mix of projects to predict, plan, and re-plan a balanced portfolio of resources and projects. Optimize delivery, increase agility, and save time and money.
Top-down portfolio planning: Create as many portfolios as needed to drive business alignment. Organize projects in portfolios, or contribute varying amounts across multiple portfolios.

Planview PPM Pro Benefits

There are many benefits to implementing Planview PPM Pro. Some of the biggest advantages the solution offers include:

Ability to prioritize project portfolios with top-down planning.

Increased confidence in knowing what resources are working on what projects. You can proactively allocate resources and improve delivery across your entire project portfolio.

Deliver on time and on budget to focus on your highest impact work. Align your projects with your goals.

Dashboards and reporting visibility give you power to accelerate PPM time-to-value for the business.

Ability to empower teams with FLEX because today’s enterprise is embracing a combination of work approaches to increase the success rate of strategic delivery.

Integrate your core applications seamlessly.

Reviews from Real Users

Planview PPM Pro stands out among its competitors for a number of reasons. Some of these include its exceptional customer service, its easy customization, and its real-time dashboards. PeerSpot users take note of the advantages of these features in their reviews:

Jai A., IT Project Manager at Orange Business Services, notes, “For every project, we have to establish timelines, set deadlines, and estimate the completion date of a particular task. PPM Pro notifies us if we are approaching the deadlines, and we can customize this to give notice two or three days in advance.”

Prateek A., a Manager at NISG, writes, “It helps you visualize all your strategic plans and the KPIs. It provides that information on a unified dashboard, in which you can track all your resources and the portfolios. It helps senior stakeholders and executives with clear reporting about project intake and demands, in real time."

ServiceNow Strategic Portfolio Management is a highly regarded value-added Portfolio Management solution and also a top-ranked Enterprise Agile Planning tool. Strategic Portfolio Management (SPM) relates to the tools and processes that business organizations utilize to manage their usable resources and satisfy calculated business objectives.

ServiceNow SPM ensures organizations are able to precisely identify and promote the best investment initiatives that accurately match the organizational objectives, which will facilitate that the most profitable outcomes are consistently achieved.

Enterprise organizations can include the desired various factors of their business processes to include in their unique strategic portfolio. These factors can include but are not limited to employee performance initiatives, product promotions, client services, and more. When assembled together, these factors become integral elements to promote the most effective business process decisions that will ensure appropriate outcomes that align with the organization's overall goals and objectives.

ServiceNow SPM Best Practices

Evaluate and catalog: Organizations should ensure that all stakeholders are aware and in agreement with the organization's goals and objectives, both short and long-term. Additionally, all the elements and components that are needed to accomplish those objectives have been accounted for and are available.
Set effective parameters: The organization should set clear parameters to monitor processes and performance to ensure that objectives are being maintained and consistently satisfied.
Productivity analysis: Review processes to eliminate redundancies to maintain balance and process alignment so that desired outcomes can be achieved.
Continuous process management: ServiceNow SPM provides a single transparent view that includes all processes (pending, ongoing, or completed) and how they align with the overall organizational goals and objectives.

ServiceNow Strategic Portfolio Management Benefits:

ServiceNow Strategic Portfolio Management has many valuable benefits. Some of its most valuable benefits include:

Big Picture Visualization
Improved Decision Making
Improved Process Management
Seamless Scalability
Increased Productivity
Improved Efficiency
Improved Time Management
Better Outcomes
Improved Communication
Comprehensive Reporting and Tracking
Improved Return on Investment

ServiceNow Strategic Portfolio Management's primary focus is to align business strategy with work. Decision-makers are able to plan, complete and easily track progress across different methodologies and processes. The solution has been developed to ensure that the appropriate activities and processes are being completed in a timely manner to satisfy the organization’s goals consistently and achieve the most profitable outcomes.

Reviews from Real Users

“The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance.” Lenny L., Support Engineer at a tech services company

“The ease of use is the most valuable feature. It's very intuitive to set up. Everything has a logical sequence, and you can see how it all links together. It's a good win for ServiceNow.” Fabrizio M., Head of Business Applications at Bio Products Laboratory Limited

“The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values.” A Manager at a manufacturing company.

Sample Customers

The Weather Channel, corcs, Crayola, Scan Health Plan, Vermont, Bank of the West, North West Company, University of Southern Mississippi, Jeffries, Purdue University, Chesterfield County Virginia, City of Memphis

Proximus, UNT SYSTEM, SAP SuccessFactors

Planview PPM Pro vs. ServiceNow Strategic Portfolio Management