We performed a comparison between Agiloft Service Desk Suite and JIRA Service Management based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Our customer service and productivity have increased in quality and quantity since using this product."
"The platform is easy to use."
"Compared to other solutions, Jira Service Management is really reasonable regarding price and speed."
"The SLA, speed, the comments from agents' side, and the dashboard for agents are the most valuable features."
"Jira gets the basics right in terms of the product backlog and a scrum board teams can use to manage sprint backlogs."
"We get software developed faster."
"JSM's best feature is the integration with other Jira products."
"JIRA Service Management is a very user-friendly solution."
"Provides excellent management features."
"We have found the documentation a bit confusing at times. This area could use some improvement."
"It would be useful to be ale to link tickets across different gantt charts in Jira and Confluence."
"We have tried exporting some of the test cases into Jira from Excel. The interface for that isn't very user-friendly."
"JSD has some analytics, but it's pretty much basic and simple dashboards. There's no mobile application for JSD. It really would benefit from better implementation with other vendors. We're heavily reliant on some external marketplace applications."
"Initially, as a completely new user, the interface was not very user-friendly, with many cluttered options."
"We have a lot of add-ons, however, instead of the add-ons, for example, cloning could be better."
"The search function could be improved. We have to search a certain way. There is no generic search; it is more object-oriented search."
"JIRA Service could benefit from improvements to its voice support."
"I would like to see improvement in the ability to filter completed tasks."
Earn 20 points
Agiloft Service Desk Suite is ranked 40th in Help Desk Software while JIRA Service Management is ranked 2nd in Help Desk Software with 73 reviews. Agiloft Service Desk Suite is rated 9.6, while JIRA Service Management is rated 8.2. The top reviewer of Agiloft Service Desk Suite writes "It's customizable, can be developed easily, and free, but only up to a certain number of users". On the other hand, the top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". Agiloft Service Desk Suite is most compared with BMC Helix ITSM, whereas JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Freshdesk, BMC Helix ITSM and PagerDuty Operations Cloud. See our Agiloft Service Desk Suite vs. JIRA Service Management report.
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