We performed a comparison between AppDynamics and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Splunk ITSI offers easier integration with DLP, automated dashboarding and reporting, and an observability feature. Users find it stable, scalable, and easy to use with no major issues. Although customer service and support reviews are mixed, setup is generally straightforward, and pricing is high but reasonable. Organizations have seen positive ROI through increased visibility and reduced data report costs.
"The SAP monitoring element is very helpful."
"The AppDyniamics technical support is good. We haven't had any problems with them. They answer very quickly."
"From the performance management side, I like everything from business transaction work to tracking. On the database side, we can get a lot of insights from the database. On the server monitoring side, it helped us a lot to find out some of the issues on the VM side because VMs were creating a little trouble for us."
"That visual representation’s been really good, also the overhead that AppDynamics creates is quite small. We've tried Dynatrace in the past. Some of the applications didn't work as well with Dynatrace."
"The most valuable features of AppDynamics is the scalability and monitoring."
"AppDynamics' most valuable feature is Business iQ, which is based on analytics."
"Autodiscovery of application topology, based on real user traffic."
"Provides monitoring more around business processes versus just servers, applications, etc. E.g., with complex systems, where a business process passes across multiple applications, the business needs us to monitor the heath of the process, not just a segment of the application."
"We save substantial time on monitoring tasks because we don't have to search for what we need. Everything is packed, so you can drill down to the end values by just doing the kit. We don't spend a lot of time on this. Splunk ITSI is easy to use and not time-consuming."
"Customers have noted the solution helps streamline incident management."
"Alerts and episodes are valuable to me."
"We have a lot of teams using Splunk and they would be blind without it."
"The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean."
"Our mean time to detect is down to five minutes."
"The observability is great and valuable."
"The most valuable features are the service analyzer and Glass Tables."
"AppDynamics' modules and hardware resources are very high."
"There are too many installers available for this solution."
"It would help to maybe have a more graphical interface and more user-friendly graphics."
"Rolling out version upgrades is a difficult job at times."
"We have had downtime, which has been the result of config, application, or cord issues."
"AppDynamics is dealing with a lot of products and technologies, so we need to have clear documentation."
"Their support should be improved. Clusters and monitoring can also be improved."
"When you have high stress of visits I do not know if you are more stress because of the amount of visits or because you have to wait eternal 60 seconds to find out it things are going well or you already have mess."
"Splunk ITSI consumes a lot of CPU resources."
"The problem becomes the price, as Splunk is an expensive product."
"Splunk ITSI lacks out-of-the-box solutions for enterprise users."
"If the product had some prebuilt machine learning features, it would add value to our use cases."
"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."
"We're using predictive analytics, and there are three or four algorithms. It would be helpful if this process were more standardized and scalable."
"The solution should integrate more features in NEAP."
"After upgrading Splunk ITSI from version 4.11 to 4.13, the analyzer stopped finding values for KPS and services."
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AppDynamics is ranked 5th in Application Performance Monitoring (APM) and Observability with 155 reviews while Splunk ITSI (IT Service Intelligence) is ranked 11th in Application Performance Monitoring (APM) and Observability with 30 reviews. AppDynamics is rated 8.2, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of AppDynamics writes "Very good real-time monitoring capabilities, deep problem diagnosis, and transaction mapping". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Helps improve our incident response time, and our mean time to resolve, but visibility is limited". AppDynamics is most compared with Dynatrace, Elastic Observability, Datadog, Splunk Enterprise Security and New Relic, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Dynatrace, Grafana, Splunk APM and PRTG Network Monitor. See our AppDynamics vs. Splunk ITSI (IT Service Intelligence) report.
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We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.