We performed a comparison between AWS Directory Service and JumpCloud based on real PeerSpot user reviews.
Find out in this report how the two Identity and Access Management as a Service (IDaaS) (IAMaaS) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like the manageability. Activate Connect makes it easier to assign information and to manage the resources in the network."
"The support is very good. I would rate the technical support as a nine out of ten."
"AWS has eliminated the downtime we waste when our on-premises resources go down."
"We like the fact that it's got such great redundancy."
"The most valuable feature is ease of use."
"AWS Directory Service is secure."
"The most valuable feature of AWS Directory Service is cost-cutting features."
"The most valuable feature is that because it's all in the cloud, you don't need to manage the infrastructure."
"The UI is intuitively easy to use. It is easy to set up a user. I have found the group management to be pretty simple. You can group users, then assign them to groups of systems, and that relationship allows us to ease the management burden."
"The most valuable feature of JumpCloud, it provides a convenient and streamlined solution for me to access and manage all of the features I require in one centralized location. This eliminates the need for me to worry about hiring individuals to manage these tasks, as well as eliminating concerns surrounding hardware, updates, and licenses. With JumpCloud, I am able to receive the services I need in a timely and efficient manner, which has significantly reduced my stress and alleviated a great deal of the issues I once faced. This is especially important as I am often bound by laws, regulations, contracts, and customer demands to keep up with various tasks. With JumpCloud, I am able to manage everything I need in one place, giving me visibility and control over aspects that I previously had to manage through multiple systems."
"The usual authentication and authorization, which were all controlled into one portal, are very convenient."
"I am impressed with the product's remote access which allows admins to control endpoints which is a timesaver."
"The whole product is great. The device management is amazing. The fact that you can basically set up an entire machine without having the machine in front of you is most valuable."
"Some of the most valuable features of Jumpcloud have been the use of the policies. They have been very helpful. There are modules in there for policies where you can create your own which indirectly are GPOs similar to what you have for Microsoft environments, however, they are only doing registry changes. They are very powerful and useful. Additionally, having your directory and SSO in one spot is another thing that they provide in application management. Adding, removing, and updating applications are in one place for desktop administration."
"The most valuable features of JumpCloud are flexibility, policy management for devices, and device patch management. For example, we can limit access to devices only in Chile or send a number of commands to the devices to manage them."
"The interface is clean and user-friendly. Setting up new devices or setting up new users inside the system is easy. Also, it integrates with Office 365, which is pretty much a must for our organization."
"I would like to grant partial access to a table contained in a database without having to provide full access to the whole database."
"AWS could improve the number of regions. Azure has passed them. The ned more consistency, as far as the Northeast is concerned."
"Some of the security protocols are difficult to understand."
"The AWS Directory Service should be easier to integrate."
"We had a problem with the schema uploading and setting up the directory when we are migrating our users from on-premises to cloud infrastructure."
"The group policy can be improved."
"AWS Directory Service needs to improve processing."
"Our only complaint is that you cannot integrate your Exchange server. Or, if you are planning to install an Exchange server on your Amazon EC2 instance, then you need to configure Active Directory on EC2 instance. We would like for this limitation to be lifted."
"The product needs to create its own self-service feature which has been requested by all the admins in the community."
"There are a few aspects that could be improved. Their API was a little spotty when I last used it, and some of those use cases were around removing systems from our environment."
"JumpCloud could improve the user interface. While it has certainly come a long way, there is still room for improvement in terms of simplifying and making it more intuitive for the user. In my opinion, the UI/UE could benefit from some modifications to enhance the overall user experience. I have suggested some changes to JumpCloud regarding this matter as I believe that they have the potential to further enhance the platform and make it even more user-friendly. There are certain small features within the system that users may not be familiar with, as they may have previously used different systems with different user interfaces."
"JumpCloud can improve in its synchronization of identities. More specifically, groups with Office 365. They've been working on it, but it's not where I would necessarily like it to be."
"I would like to see some support for printers, especially network printers, through the application."
"A nice feature called patch management with different kinds of licensing is not included in JumpCloud."
"JumpCloud could improve by providing more features. They are only giving the three standard features, such as SSO radius. I would like there to be multi-tenant features. For example, my colleague is from a different organization, and he's using different applications and I'm using different applications, I wanted to access his applications and database with my JumpCloud credentials. However, since it is a multi-tenant instance. I would like it to be open-ended where we can gather all these multi-level organizations to put in a single domain to access one authentication for all the different applications."
"Lacks the ability to have various VPN applications."
AWS Directory Service is ranked 10th in Identity and Access Management as a Service (IDaaS) (IAMaaS) with 12 reviews while JumpCloud is ranked 6th in Identity and Access Management as a Service (IDaaS) (IAMaaS) with 16 reviews. AWS Directory Service is rated 8.6, while JumpCloud is rated 8.6. The top reviewer of AWS Directory Service writes "Extends AD identity and management capabilities to AWS resources". On the other hand, the top reviewer of JumpCloud writes "Time saving, effective cloud directory and single sign-on authentication, with rapid implementation". AWS Directory Service is most compared with Microsoft Entra ID, Microsoft Entra External ID, Google Cloud Identity, SailPoint Identity Security Cloud and Okta Workforce Identity, whereas JumpCloud is most compared with Google Cloud Identity, Microsoft Entra ID, Microsoft Intune, Scalefusion and Cisco Duo. See our AWS Directory Service vs. JumpCloud report.
See our list of best Identity and Access Management as a Service (IDaaS) (IAMaaS) vendors and best ZTNA as a Service vendors.
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