We performed a comparison between BeyondTrust Remote Support and Microsoft Remote Desktop Services based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"This product has drastically improved the speed and ease at which we provide client support from our Solutions Centre (service desk)."
"This is a very secure product."
"Offers a secure method of access without having to install agents everywhere."
"The file transfer feature allows IT to provide needed drivers and files without interfering with the employee's workflow."
"The solution is stable."
"The support team who are interfacing with us, are excellent. They are on time for any response."
"I like Remote Support's ability to connect to a system without end-user interaction. A support engineer can log in to the system if a user is stuck and doesn't know where to go. This is helpful when conference room computers get locked down and the user can't access the guest OS."
"The performance is one of the main features of this solution."
"Microsoft Remote Desktop Services is scalable."
"It's part of the Microsoft Operating system and is free."
"The most valuable feature is that it gives me full accessibility to my servers."
"The initial setup is not that difficult. I have gone through the RDS initialization steps, which only seem easy."
"The most valuable features are it is fast and cost-effective."
"The solution is scalable."
"Good screen draw feature and ability to use two monitors."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."
"It needs better Linux support. We have had issues with Ubuntu specifically."
"I would also like to see better support of Apple devices while using a Windows remote support console."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"Although the learning curve is steep, the product is well-documented."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"In the next release, I would like remote access to Chrome included."
"Microsoft Remote Desktop Services is only available for the professional version of the Windows operating system. This restricts a lot of users. The feature should be available for all versions."
"It could be more user-friendly."
"In a future release, they could improve by providing more advanced technology and better buffering for if the connection is degraded or lost."
"I would like to be able to leverage it on other operating systems."
"Microsoft still has some really bad remote desktop appliance for Mac."
"The only problems that you're going to have with the remote desktop are going to be firewall ports, security, and NLA, which is a net network level access control, or TLS transfer layer security or some other SSL-type of security."
"From the perspective of an IT professional, Microsoft Remote Desktop is very easy to use. However, it could be made easier to use for the end user, especially when it comes to activating it."
"There are problems with using Microsoft Teams within a virtual desktop on a mobile device."
More Microsoft Remote Desktop Services Pricing and Cost Advice →
BeyondTrust Remote Support is ranked 9th in Remote Access with 32 reviews while Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 76 reviews. BeyondTrust Remote Support is rated 9.0, while Microsoft Remote Desktop Services is rated 8.0. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". BeyondTrust Remote Support is most compared with TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM), LogMeIn Pro and ConnectWise ScreenConnect, whereas Microsoft Remote Desktop Services is most compared with TeamViewer, VMware Horizon, Citrix Workspace, VMware Workstation and Citrix DaaS (formerly Citrix Virtual Apps and Desktops service). See our BeyondTrust Remote Support vs. Microsoft Remote Desktop Services report.
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