We performed a comparison between Cisco UCS Manager and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The flexibility and the ease in which the features can be expanded are the solution's most valuable aspects."
"I can deploy something in my 50-odd servers all in one go, in parallel, whereas if I was to do that individually, it could be a nightmare."
"What I like most about Cisco UCS Manager is the ease of administration. It also allows the central management of maintenance, installation, and configuration activities."
"Cisco Infrastructure is one of the top vendors and no one can beat them in terms of switching and routing."
"The interface is ergonomic and native. We can use UCS Manager to do all the configurations for the servers, including storage, networking, and all the other components we need inside the fabric. It's simple and flexible."
"The solution is highly scalable, mainly because of the templates that make it easy for you to actually edit on the system."
"We can configure the Cisco UCS Manager, the profiles and interactions with the resource we manage."
"When one server fails, we can attach the service profile to a new server, which saves a lot of time."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"Has service mapping, impact management, metric intelligence and health of analytics."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"I am impressed with the tool's ability to track information in an easy way."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"I like the tool's discovery feature."
"Upgrading the firmware is a difficult procedure."
"The integration with other solutions could be better. I think Cisco can only integrate using Intersight. There is a second interface available as a SaaS platform, in the cloud, or on-premise. It's based on the Redfish protocol, which is standard for all the B-series servers in the market. We can integrate other solutions using API."
"In the next release, I would like to see improvements made to their security."
"The solution's pricing is high and could be reduced."
"Its user interface can be improved. It can be more user-friendly."
"Cisco UCS is expensive compared to others. The Cisco UCS Chassis is more expensive than a standalone server, but some companies require standalone servers because of their production load and affordability. You need to pay more if you require more features on the Blade or if you need more ports on the switch."
"I would like to see Cisco UCS optionally work as a hyper-converged system because right now, it only operates as a converged system."
"The automation within the solution needs to be simplified."
"I would like more manual issues to have automated report-facing options."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"The solution’s licensing cost could be improved."
"The product needs to add a workflow insight tool."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"If you are new to using the solution, you will find the setup complex."
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Cisco UCS Manager is ranked 29th in IT Infrastructure Monitoring with 21 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews. Cisco UCS Manager is rated 8.0, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Cisco UCS Manager writes "Used to manage servers, monitor or manage firmware upgrades, and push policies". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Cisco UCS Manager is most compared with Cisco Intersight, Nutanix Prism, HPE OneView, Zabbix and Datadog, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Cisco UCS Manager vs. ServiceNow IT Operations Management report.
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