Cloudflare is praised for its excellent customer service and security features like DDoS protection and WAF, while users have mixed opinions on pricing and areas for improvement like customer support response times and customization options. In contrast, Prisma Cloud offers competitive pricing, comprehensive security capabilities, and positive feedback on customer service.
The summary above is based on 145 interviews we conducted recently with Cloudflare and Prisma Cloud by Palo Alto Networks users. To access the review's full transcripts, download our report.
"Many websites require an SSL certificate because they sell stuff and want SSL. Cloudflare comes with an SSL certificate built in. It's automatic. You sign yourself up for Cloudflare, and an SSL certificate automatically protects your website. You don't necessarily need a certificate if you have a connection between your website and your host, the server, Cloudflare, and the host."
"The technical support is good."
"I like Cloudflare's application gateway and DDoS protection."
"There are key things that are used for our enterprise customers, such as Lambda and DNS."
"The most valuable feature of Cloudflare is that it has a free version. They give us the free version with the anti-DDoS features and also the load balancing solution."
"I rate its stability a ten out of ten."
"It's very user-friendly."
"The solution provides good load balancing and protection against DDoS attacks."
"What I like most about Prisma Cloud is its zero-day signatures, maximum security, minimal downtime, cloud visibility, control, and ease of deployment."
"I was looking for a vulnerability scanner and I was looking for one place in which I could find everything. This tool not only does vulnerability scanning, but it also gives me an asset management tool."
"The product is quite good for providing multi-clouds or cross-cloud security from a single-pane -of-glass."
"It provides good visibility and control regardless of the complexity."
"The ability to monitor the artifact repository is one of the most valuable features because we have a disparate set of development processes, but everything tends to land in a common set of artifact repositories. The solution gives us a single point where we can apply security control for monitoring. That's really helpful."
"I find the CSPM area to be a more valuable and flexible feature."
"Syslog CLIs are the best feature."
"Prisma Cloud also provides the visibility and control you need, regardless of how complex or distributed your cloud environments become. It helps to simplify that complexity. Now we know what the best practices are, and if something is missing we know."
"I think the APIs are a little bit hard for us to work with. The APIs could be more open so that we could integrate better with our SolarWinds or our monitoring solution."
"We're facing challenges due to an upgrade in the machine learning model. The problem arises from some users abusing the APIs, resulting in an influx of suspicious traffic. Cloudflare's learning model mistakenly identifies this traffic as human. Consequently, it assigns it a higher trust score, akin to legitimate human traffic, causing complications in our architecture. Previously, such traffic would have been categorized as suspicious, enabling us to apply appropriate blocking rules. However, we encounter difficulties distinguishing between genuine and suspicious traffic with the new categorization. Despite these challenges, overall, Cloudflare remains the preferred solution compared to Azure, AWS CloudFront, and Google Cloud Armor."
"It would be good if Cloudflare could have more servers for better traffic routing or an increase in the traffic routed. This is what I'd like to improve in Cloudflare."
"It should have easier documentation for the configuration. It's very technical and people who aren't technical should also be able to do the configuration."
"There are some issues with the CDN services."
"For the free and Pro plans, Cloudflare could use a simple bot to provide information to users. This would improve support, especially for less advanced users who utilize the free components."
"The solution could use more analytics on the backend to give us more insights into everything. More reports would be helpful."
"The reporting can definitely be improved to offer a lot more explanation on something that may have happened or has actually happened."
"Sometimes, when you assign subnets to regions, the IP address will jump from one location to another because it will automatically change substantially. Then, we need to add those IP subnets to our firewall for existing access. The need to update those subnets potentially causes maintenance or access issues. So far, we can only provide bigger customers with six subnets, and a small company may not be able to access those services."
"When there are updates, whether daily, weekly, or monthly, it needs configuration or permission adjustments. There is no automation for that, which is too bad."
"The alignment of Twistlock Defender agents with image repositories needs improvement. These deployed agents have no way of differentiating between on-premise and cloud-based image repositories. If I deploy a Defender agent to secure an on-premise Kubernetes cluster, that agent also tries to scan my ECR image repositories on AWS. So, we have limited options for aligning those Defenders with the repositories that we want them to scan. It is scanning everything rather than giving us the ability to be real granular in choosing which agents can scan which repositories."
"Areas like the deployment of their defenders and their central control need manual intervention. They should focus more on automation. They have a very generic case for small companies. However, for bigger companies to work, we have to do a lot of changes to our system to accommodate it. Therefore, they should change their system or deployment models so it can be easy to integrate into existing architectures."
"While Prisma provides a lot of visibility, it also creates a ton of work. Most customers that implement Prisma Cloud have thousands of alerts that are urgent."
"I would like Prisma Cloud to improve its mapping feature to increase usability."
"Sometimes we do get false alerts. That should be improved."
"We'd like to have more native integration with clouds and additional security checks in the future."
More Prisma Cloud by Palo Alto Networks Pricing and Cost Advice →
Cloudflare is ranked 13th in Cloud Security Posture Management (CSPM) with 57 reviews while Prisma Cloud by Palo Alto Networks is ranked 1st in Cloud Security Posture Management (CSPM) with 82 reviews. Cloudflare is rated 8.4, while Prisma Cloud by Palo Alto Networks is rated 8.4. The top reviewer of Cloudflare writes "It's easy to set up because you point the DNS to it, and it's working in under 15 minutes". On the other hand, the top reviewer of Prisma Cloud by Palo Alto Networks writes "The dashboard is very user-friendly and can be used to generate custom RQL based on user requirements". Cloudflare is most compared with Akamai, Azure Front Door, Imperva DDoS, AWS Shield and Microsoft Azure Application Gateway, whereas Prisma Cloud by Palo Alto Networks is most compared with Wiz, Microsoft Defender for Cloud, Aqua Cloud Security Platform, AWS Security Hub and CrowdStrike Falcon Cloud Security. See our Cloudflare vs. Prisma Cloud by Palo Alto Networks report.
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