"We like the way that ConnectWise is completely integrated. So you when you identify an opportunity, you can save it, and ConnectWise pushes it through to the whole invoicing process."
"The ease of reporting is valuable. We have a weekly management meeting, and we gather numbers from ConnectWise in preparation for that. It is helpful for measuring how we're doing in our performance."
"The product has been pretty stable so far."
"The search function is really good. To have a single place where we have the account information stored is probably most valuable."
"The most valuable feature is the management of projects from start to finish."
"Contains every feature that a VAR or MSP would want."
"It handles ticketing pretty well, and it's not something I have many critiques for."
"The initial setup isn't too difficult."
"I am impressed with the product's integration with other applications."
"Sometimes it is a little bit slow, which is the only complaint I have about it."
"There should be some improvements to the interface. It is not completely intuitive. When you click in a blank area of a screen, you'll find some options."
"A lot of times, it'll take a couple of moments for things to go through. If you're not patient about it, it may seem like things aren't working."
"ConnectWise PSA’s graphical interface is a little old."
"ConnectWise Manage can improve third-party integrations and the UI. The UI is good but it could improve in the graphics."
"If you've got 40 tickets that come in, that get generated, that don't get properly tagged with the company, you can't just check them all and reassign them to another company. You have to individually reassign each one of those tickets to a new company."
"All other ticket systems can search previous tickets, whether they were homegrown in Oracle or something else. I'm talking about searching the actual contents of the discussions in the ticket. In ConnectWise, you can only search the summaries. It's ridiculous."
"The custom reporting needs to be improved."
"The product is counter-intuitive for me."
ConnectWise PSA is ranked 1st in Business Management Software with 19 reviews while Datto Autotask Professional Services Automation is ranked 2nd in Business Management Software with 1 review. ConnectWise PSA is rated 8.2, while Datto Autotask Professional Services Automation is rated 0.0. The top reviewer of ConnectWise PSA writes "Its macros, shortcuts and custom queries are really helpful ". On the other hand, the top reviewer of Datto Autotask Professional Services Automation writes "A rock solid and scalable product for ticketing ". ConnectWise PSA is most compared with ServiceNow, JIRA Service Management, Kaseya BMS, ManageEngine ServiceDesk Plus and Zendesk, whereas Datto Autotask Professional Services Automation is most compared with .
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