We performed a comparison between ConnectWise ScreenConnect and Microsoft Remote Desktop Services based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We like the fact that on our website we can have the ConnectWise bit embedded, and it has instructions for the end-user about what they need to do. Previously, on LogMeIn, we used to have to almost talk them through everything... ConnectWise has step-by-step instructions, depending on the browser."
"The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance."
"It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues."
"It's very low maintenance."
"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."
"Better than TeamViewer and useful for fixing problems remotely."
"Valuable features include the responsiveness, ability to tune up and tune down the connection, and video."
"The initial setup is fairly straightforward."
"It is a stable product."
"The most valuable features of the solution are ease of use and the simple environment."
"The most valuable feature is performance."
"Microsoft Remote Desktop Services is scalable."
"It's pretty stable."
"Things can be made easier if someone is not with us or at a long distance since we can connect easily with those people. So, it's easy for us to use such features."
"Installing Microsoft Desktop Services is straightforward."
"The solution now includes a multi-screen feature which is great."
"Speed is a major factor in Automate, and the control panel is horribly slow."
"They could provide a toolbox for the plan I'm on."
"There could be improvement to the remote command line tools."
"The recent redesign has made it slower and basically worthless."
"The solution is a little bit complicated when you want to implement it."
"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."
"I really didn't care for the onboarding process and it is something that should be improved."
"We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop."
"The stability must be improved."
"The reliability of the solution could improve."
"Sometimes the server stops working, and we don’t know why. Occasionally we’ll get a message to the effect of "There is no remote license.""
"I would like to see the hard drives work without locking up and integrate the local drives in the next release."
"My customers are worried that the RDP protocol can be easily compromised and would like the option to use an alternative like Blast."
"Sometimes difficult to set up without the requirement for login credentials each time."
"Microsoft Desktop Services is stable but it takes up a lot of resources in the CPU. It's a bit heavier than some solutions."
"The only issue I experienced was with the initialization of the session, which affected the stability of the solution."
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ConnectWise ScreenConnect is ranked 8th in Remote Access with 37 reviews while Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 76 reviews. ConnectWise ScreenConnect is rated 8.4, while Microsoft Remote Desktop Services is rated 8.0. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". ConnectWise ScreenConnect is most compared with Check Point Remote Access VPN, TeamViewer, LogMeIn Pro, BeyondTrust Remote Support and Splashtop Remote Support, whereas Microsoft Remote Desktop Services is most compared with TeamViewer, VMware Horizon, Citrix Workspace and VMware Workstation. See our ConnectWise ScreenConnect vs. Microsoft Remote Desktop Services report.
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