Dynatrace is highlighted for its advanced AI capabilities and real-time insights, users appreciate its broad technology support and user-friendly interface, while Prisma Cloud is praised for its comprehensive security features and cost savings, users value its ease of use and proactive threat detection. Dynatrace users suggest improving the UI and integration capabilities, Prisma Cloud users point out the need for better documentation and training resources. Both solutions offer competitive pricing and excellent customer service.
The summary above is based on 129 interviews we conducted recently with Dynatrace and Prisma Cloud by Palo Alto Networks users. To access the review's full transcripts, download our report.
"We like the on-premises platform and the horizontal scalability."
"The Dynatrace solution has an important role in optimizing application code and SQL queries for customer solutions."
"The most valuable features for me are the dashboard panels because they enable you to monitor multiple applications in one single site."
"Everybody can show charts and metrics, but Dynatrace’s infographics are amazing. The dashboarding is simply best in class."
"Working with the user interface is a pleasure for any customer since it is fast, responsive, and very well designed."
"Easy to install and start using it."
"It is nice to be able to deep dive and pull historical data."
"It has enabled us to have a deeper insight into our application availability and performance."
"This solution helped us by allowing us to schedule and fix things. This is not an easy thing if you're managing 1,000 plus resources."
"It provides good visibility and control regardless of the complexity."
"Its ease of integration is valuable because we need to get the solution out of the door quickly, so speed and ease matter."
"The two most valuable features are container security and the capability to discover workloads."
"We found it to be easy and flexible. We could easily configure it for our needs, and we could spread the Prisma Cloud platform to 16 countries without encountering any kind of problem."
"The most valuable feature is the continuous cloud compliance monitoring and alerting."
"Prisma scans things and shows all the vulnerabilities and packages that are vulnerable, and which layers, by default, have vulnerabilities. So developers can easily go into the package or a particular layer and make changes to their code. It's very transparent."
"Configuration monitoring and alerting is the most valuable feature; it happens at the cloud's speed, allowing our development team to respond quickly. If a configuration goes against our security best practices, we're alerted promptly and can act to resolve the issue. As cloud security staff, we're not staring at the cloud all the time, and we want to let the developers do their jobs so that our company is protected and work is proceeding within our security controls."
"I would like a tool that can give me a one page view of all the problems and issues."
"Scalability has improved quite a bit from the beginning."
"For the user, for the customer, they expect a solution to be not so expensive."
"We do not have any web monitoring with Dynatrace."
"Configuring nodes and agents should be more like plug and play."
"I would like to see internal synthetic tests in the next release, which is already on the roadmap."
"When you're making that transition from AppMon, which is very dashboard-oriented, over to Dynatrace, which is no dashboards, there needs to be something in between so that business buys in a little bit. I would transition my dashboards over so that we don't have to recreate them, because recreating them is very difficult in Dynatrace. It's really hard to say, "Oh, the dashboards that you had on the team that you were using, you're not going to get over here." Or, "You have to re-create them all over again." People are going to ask questions about cost, who is going to do that."
"I would love to see a better data export, because AppMon's charting capabilities leaves a lot to be desired. You have about a 5,000 line limit. I would really like to see the ability to export, in Dynatrace and AppMon, in essentially in a nice format of whatever you want to whatever else."
"We have discovered that Prisma is not functioning properly with GCP."
"The solution does not currently support servers for GCP."
"One of the main backlogs in their development is in the area of integration. For example, we have ServiceNow in place for ticket management and Prisma Cloud is supposed to send closure emails for incidents. But from time to time, it fails to do so. We have several other mismatches between Prisma Cloud and ServiceNow."
"The security automation capabilities are average."
"The Palo Alto support needs to improve."
"This solution is more AWS and Azure-centric. It needs to be more specific on the GCP side, which they are working on."
"One thing that is missing is Cloud Run runtime security—serverless. That would be great to have in the tool. It's not that easy to have Cloud Run in specific environments."
"In terms of improvement, there are some small things like hardening and making sure the Linux resources are deployed well but that's more at an operational level."
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Dynatrace is ranked 2nd in Application Performance Monitoring (APM) and Observability with 340 reviews while Prisma Cloud by Palo Alto Networks is ranked 1st in Cloud Security Posture Management (CSPM) with 82 reviews. Dynatrace is rated 8.8, while Prisma Cloud by Palo Alto Networks is rated 8.4. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of Prisma Cloud by Palo Alto Networks writes "The dashboard is very user-friendly and can be used to generate custom RQL based on user requirements". Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor, whereas Prisma Cloud by Palo Alto Networks is most compared with Wiz, Microsoft Defender for Cloud, Aqua Cloud Security Platform, AWS Security Hub and CrowdStrike Falcon Cloud Security.
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