We performed a comparison between Dynatrace and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two AIOps solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution can be deployed quickly on-prem. Once it's deployed, you can use discovery and review the process and service on this application."
"Dynatrace has great training available. It is easy for everybody to use. Anybody can go out to YouTube, watch a video, and figure out how to use the piece that they need."
"The best feature of the product for me is the real troubleshooting capability through the PurePath analysis."
"The dashboard gives us something to show managers and our business where the problems are. That's really been eye-opening for them. They can see, yes, this tool has been a good investment. They can see where the problems are and how we can take advantage of it for making those necessary corrections."
"Finally, we have 100% visibility on website performance, including third-party sources."
"The Davis artificial intelligence built-in program is valuable. It keeps all the information about the systems, connections, service calls, and requests in its database. It looks at response times and keeps everything in check with baseline figures. If anything goes outside of that baseline, it reports based on that. If the performance starts degrading, it reports on that. Before something breaks, it tells you that it is going to break, and that's the most useful feature of Dynatrace."
"It helps to show where the problem is and isolates the issue."
"I like the auto email alerting feature the most, as it is set up based on the application error or condition."
"I am impressed with the tool's ability to track information in an easy way."
"It is a product that is familiar for a lot of users."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"I like the tool's discovery feature."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"It is flexible. You can tune it, more or less, as you want."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"You can improve integrations of the operation with the solution."
"It's not really user friendly. You need to go through a certain type of training."
"End-to-end monitoring could use more default dashboards."
"I would love to see a better data export, because AppMon's charting capabilities leaves a lot to be desired. You have about a 5,000 line limit. I would really like to see the ability to export, in Dynatrace and AppMon, in essentially in a nice format of whatever you want to whatever else."
"Possibly include some network monitoring capabilities."
"I have not had very positive experiences with tech support in the last year. I found them to be arrogant, rude, not solving my problems, and not interested in solving my problems."
"Setting up the thresholds and alerting, it is complicated to understand their use cases."
"Dashboards are too clumsy, so it is good to keep less on dashboards and be easier to find the sections."
"If Dynatrace is capturing everything in your application, it has to "sense" that information, and that sensing needs sensors which we have to include in our applications. The more you apply sensors - the more details you want - the more you have to increase the level of sensing. If I increase the level of sensing, my application's performance goes down, because something is there that is, again and again, checking each and every thing in the application. So that load on the applications increases. So, many times my applications used to crash because Dynatrace was working on them. We had to remove some sensing; either we had to reduce the sensing or we had to remove Dynatrace immediately."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"The tool can be improved by including more detailed information to assist new users."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"Service mapping is pretty limited."
"It should have better integrations with other solutions."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
More ServiceNow IT Operations Management Pricing and Cost Advice →
Dynatrace is ranked 2nd in AIOps with 342 reviews while ServiceNow IT Operations Management is ranked 4th in AIOps with 35 reviews. Dynatrace is rated 8.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and VMware Aria Operations. See our Dynatrace vs. ServiceNow IT Operations Management report.
See our list of best AIOps vendors.
We monitor all AIOps reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
