We performed a comparison between Elastic Observability and ServiceNow Cloud Observability based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It's easy to deploy, and it's very flexible."
"Machine learning is the most valuable feature of this solution."
"For full stack observability, Elastic is the best tool compared with any other tool ."
"The Elastic User Interface framework lets us do custom development when needed. You need to have some Javascript knowledge. We need that knowledge to develop new custom tests."
"The ability to ensure that the data is searchable and maintainable is highly valuable for our purposes."
"We use AppDynamics and Elastic. The reason why we're using Elastic APM is because of the license count. It's very favorable compared to AppDynamics. It's inexpensive; it's economical."
"The solution allows us to dig deep into data."
"Elastic APM has plenty of features, such as the Elastic server for Kibana and many additional plugins. It's a comprehensive tool when used as a logging platform."
"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."
"The UI is very intuitive."
"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."
"The price is the only issue in the solution. It can be made better and cheaper."
"More web features could be added to the product."
"Elastic Observability’s price could be improved."
"If we had some pre-defined templates for observability that we could start using right away after deploying it – instead of having to build or to change some of the dashboards – that would be helpful."
"The cost must be made more transparent."
"Elastic Observability needs to improve the retrieval of logs and metrics from all the instances."
"Elastic Observability is reactive rather than proactive. It should act as an ITSM tool and be able to create tickets and alerts on Jira."
"The auto-discovery isn't nearly as good. That's a big portion of it. When you drop the agent onto the JVM and you're trying to figure things out, having to go through and manually do all that is cumbersome."
"The dashboard and graphics must be improved."
"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."
"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."
Elastic Observability is ranked 7th in Application Performance Monitoring (APM) and Observability with 22 reviews while ServiceNow Cloud Observability is ranked 46th in Application Performance Monitoring (APM) and Observability with 3 reviews. Elastic Observability is rated 7.8, while ServiceNow Cloud Observability is rated 7.4. The top reviewer of Elastic Observability writes "The user interface framework lets us do custom development when needed. ". On the other hand, the top reviewer of ServiceNow Cloud Observability writes "Provides effective observability and offers robust alerting and monitoring capabilities". Elastic Observability is most compared with Dynatrace, New Relic, Azure Monitor, Sentry and AppDynamics, whereas ServiceNow Cloud Observability is most compared with Grafana, New Relic, Dynatrace, Datadog and Splunk Enterprise Security. See our Elastic Observability vs. ServiceNow Cloud Observability report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
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