We performed a comparison between Elastic Observability and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Elastic Observability significantly improves incident response time by providing quick access to logs and data across various sources. For instance, searching for specific keywords in logs spanning over a month from multiple data sources can be completed within seconds."
"We can view and connect different sources to the dashboard using it."
"The Elastic User Interface framework lets us do custom development when needed. You need to have some Javascript knowledge. We need that knowledge to develop new custom tests."
"Its diverse set of features available on the cloud is of significant importance."
"We use AppDynamics and Elastic. The reason why we're using Elastic APM is because of the license count. It's very favorable compared to AppDynamics. It's inexpensive; it's economical."
"The product has connectors to many services."
"The solution allows us to dig deep into data."
"I have built a mini business intelligence system based on Elastic Observability."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"It helps streamline management and processes."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"The scalability of ServiceNow is good."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"It is a product that is familiar for a lot of users."
"It's easy to set up."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"The cost must be made more transparent."
"Improving code insight related to infrastructure and network, particularly focusing on aspects such as firewalls, switches, routers, and testing would be beneficial."
"They need more skills in the market. There are not enough skills in the market. It is not pervasive enough on the market, in my opinion. In other words, there isn't a big enough user base."
"The solution needs to use more AI. Once the product onboards AI, users would more effectively be able to track endpoints for specific messages."
"Elastic Observability needs to improve the retrieval of logs and metrics from all the instances."
"In the future, Elastic APM needs a portfolio iTool. They can provide an easy way to develop the custom UI for Kibana."
"Elastic Observability needs to have better standardization, logging, and schema."
"The auto-discovery isn't nearly as good. That's a big portion of it. When you drop the agent onto the JVM and you're trying to figure things out, having to go through and manually do all that is cumbersome."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"The product needs to add a workflow insight tool."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"I would like more manual issues to have automated report-facing options."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
More ServiceNow IT Operations Management Pricing and Cost Advice →
Elastic Observability is ranked 10th in IT Infrastructure Monitoring with 22 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews. Elastic Observability is rated 7.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Elastic Observability writes "The user interface framework lets us do custom development when needed. ". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Elastic Observability is most compared with Dynatrace, New Relic, Azure Monitor, Sentry and Splunk ITSI (IT Service Intelligence), whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and SCOM. See our Elastic Observability vs. ServiceNow IT Operations Management report.
See our list of best IT Infrastructure Monitoring vendors.
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
