We performed a comparison between ExtremeCloud IQ and Ruckus Wireless based on real PeerSpot user reviews.
Find out what your peers are saying about Cisco, Fortinet, HPE Aruba Networking and others in Network Management Applications."The few times we have needed help, Aerohive has been there for us and I am confident that If I need them they will be there again."
"Whenever I have a concern, question, or just need a refresher the helpful staff at AeroHive is there to help me. By far, the ]best relationship I have ever had with a vendor."
"The cloud-based controller through HiveManager is its most valuable feature. I can manage and configure changes to my access points from anywhere."
"Its configuration and deployment are the most valuable."
"The most valuable feature is the centralized management capability."
"a true controller-less approach, where each Access Point is 100% independent from the management system."
"Extreme is transitioning to 802.11ax facilities running the 2G and the 5G cloud, allowing for higher density in education use cases, and ExtremeCloud IQ provides you with novel ways to manage everything. In the old days, you used to have a controller on-site for your access points, but everything is easier now."
"The feature that I like to most is unified management in a multitenant environment, where we can manage all our customers with thousands of devices (routers, switches, VPNs, and APs)."
"Ruckus features a centralized architecture solution with ultrasound technology, which helps us with communication and roaming."
"The most valuable feature is the coverage, which is exceptional."
"It gives you the whole user session, and you can tell that the client connected at the traffic post."
"It's easy to install, and the management is flexible."
"Ruckus Wireless is reliable. The most valuable features are BeamFlex technology, Wi-Fi 6, and channel management."
"Zero-handoff is one of the top features. The client balancing between the access points is good. Its security is also fine."
"The mesh technology is the solution's most valuable aspect. Ruckus originally had the patent for it. They might've lost it because I see now that other people are doing it, however, they were the ones who came out with the smart mesh technology first, which is phenomenal."
"Ruckus Wireless supports the most recent technologies. We can trace every individual and what kind of traffic they're using on our campus. It is very helpful."
"They can improve just the onboarding process. More user information about the introduction to the product would be helpful. It would be good if they have a better user introduction to the new product because it is different than the prior version."
"Certain features only exist or work in certain versions."
"Pricing is a bit expensive."
"Their firewall configuration gets funky and it can be difficult to understand."
"Integrating the network access control solution can be complex, as it essentially combines two separate products."
"An area for improvement in ExtremeCloud IQ is its technical support. Support could be better, especially when you need help concerning ExtremeCloud IQ and WinG."
"From our perspective, we would love to see Aerohive provide faster feature enhancement in their Virtual Appliance to match the features with the cloud solution more quickly."
"I would like to see more security features such as NAC integrated to the solution. This would allow customers to be able to control all other users under one dashboard."
"The solution lacks a lot of features other solutions provide. If you are an organization that is more focused on security or you need a lot of other features, such as location tracking then Ruckus Wireless may not be the right choice. If you want a solution with more than basic security I would choose Arista or Aruba."
"Ruckus seems to have removed the built-in help from the appliance, urging the user to log on to the support web site to obtain it. This is simply a nuisance if one wishes to look up what a particular field on the configuration page does, for example."
"If the system could directly download and update, that would be much easier. It could be more automated."
"Previously, we would need to purchase appliances every time but it caused our data centers to get filled. Ruckus now has cloud-based controllers. They resolved the issue we were having."
"The tool needs to incorporate training. Also, it needs to improve the range of coverage."
"Their support has been lacking a little bit and needs to be improved. I have had a ticket open for a month, and it is really hard to get a resolution out of them. They haven't really come out with anything that is much of an improvement in a long time. It has mostly just been fixes and things like that. We used to have a ZoneDirector or a physical controller for the wireless network, and that was kind of end of life. It was very old, and at the time, we were expanding the wireless network, and we didn't want to rely on one piece of hardware that was pretty old. So, we went to SmartZone Cluster, which has two VMs in a cluster. Unfortunately, we lost the feature ability for guest networks and other things that we were using before, and Ruckus just kind of told us that they weren't supporting that feature in the newer product, which is not really great. I was told initially that SmartZone was an upgrade to ZoneDirector. It is the logical thing to think that it is going to have all the same features, but it didn't. The issue that we have right now is onboarding BYOD devices. It is not really great for us, and we're looking for a new product to make that easier. We did have Cloudpath, which was a product that Ruckus purchased from another company that was an onboarding solution, but it just didn't really work very well for us. So, we discontinued using it, and it actually created more confusion for people. They should make BYOD or guest network portals a lot easier and better. In some areas, we have been having issues because there are just so many WAPs that are so close that we had to manually turn down the radio of power because the automatic feature of the AP wasn't really doing it right. It should also have a little bit better RF analysis capability to be able to see on the controller side. The front end for our staff, students, and guests has also not been quite as good as we had hoped."
"Lacks some analytics features in the control itself."
"Ruckus products, overall, have a wide range of useful features, however not all customers have the budget to buy a corporate Wi-Fi solution. Most of the time, it's far too expensive for our clients to consider going with Ruckus, and they might like to see cheaper solutions in the Ruckus range."
ExtremeCloud IQ is ranked 6th in Network Management Applications with 73 reviews while Ruckus Wireless is ranked 3rd in Wireless LAN with 97 reviews. ExtremeCloud IQ is rated 8.6, while Ruckus Wireless is rated 8.6. The top reviewer of ExtremeCloud IQ writes "Robust stability for maximizing network efficiency and security". On the other hand, the top reviewer of Ruckus Wireless writes "Great wireless, good reliability, and excellent connectivity". ExtremeCloud IQ is most compared with Cisco Meraki Wireless LAN, Ubiquiti Wireless, Mist AI and Cloud, Aruba Wireless and ExtremeWireless, whereas Ruckus Wireless is most compared with Aruba Wireless, Cisco Wireless, Cisco Meraki Wireless LAN and Juniper Mist Wireless Access Points.
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