We performed a comparison between ForgeRock and Omada Identity based on real PeerSpot user reviews.
Find out in this report how the two Identity Management (IM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like the intelligent authentication feature."
"ForgeRock has CIAM, which other products didn't have, and they have DevOps ready."
"The solution integrates well and it is important for them to keep up with the current trends in the market quickly enough, and they have been doing a good job at it."
"I like the way it is handling authentication and authorization."
"We create and define the permissions and configurations for the users."
"ForgeRock is an extensive product with many functionalities and capabilities, much more than many other tools combined."
"The solution is very scalable. We have a lot of users that have been increasing over the years that we have been using it. We have approximately 20,000 users."
"Easy to navigate, handle and manage the applications."
"Surveying is a valuable feature because it allows us to import data and see who has access to what data, for example."
"The benefits of Omada Identity include a holistic way of viewing access, the ability to give people access, and automation."
"The administrative features and SoD are valuable."
"The customer success and support teams have been crucial."
"It scales in terms of numbers and types of identities. It can govern the on-premise applications as well as the cloud applications. So, it can manage hybrid environments with all types of identities and various load amounts."
"Omada's most valuable aspect is its usability."
"Support-wise, working with Omada has been good. We have very good direct interactions and fast responses."
"I appreciate all the support we receive from Omada."
"The solution could improve by adding more advertising and marketing."
"We raised tickets asking for improvements, but sometimes we don't get the proper solution. They are responding, but the ticket is open for weeks and weeks. For some issues, we don't get a satisfactory solution or the solution doesn't work."
"They should improve the solution by include reporting."
"The user interface could be improved as it is cumbersome and outdated. It doesn't have a responsive UI."
"The solution requires more simplified customization. However, part of the problem is my clients determining their own preferences. Technology can help and do many things, but you have to define your own policies to ensure that the solution or service works within those parameters. Helping customers understand their business and different processes is another issue not relating to the functionality of this solution."
"In an upcoming release, the solution could improve by limiting the need to do customizations."
"The solution's deployment should be made easier."
"I find that it's quite expensive for just an open-source system. Support is quite expensive."
"Omada could make it a bit more convenient to send emails based on events automatically. Having that functionality is critical for us to maintain transparency."
"The Omada Identity SaaS version doesn't provide all the features Omada Identity on-premise provides."
"They need to improve the cost for small companies."
"The Omada support response time has room for improvement."
"I am not working with the product, but they have this BI tool for role-based mining, and I think that should be included in the core product rather than an add-on."
"It is not possible to customize reports on Omada Identity."
"Improved traceability would be helpful for administrators. For example, let's say a user's permission is being revoked. We can only see the system that has carried out a particular action but not what triggered it. If an event definition or something has changed in the criteria for the permission being removed or something like that, we don't have immediate access to that information. It takes a little detective work."
"If you find an error and you need it fixed, you have to upgrade. It's not like they say, "Okay, we'll fix this problem for you." You have to upgrade. The last time we upgraded, because there was an error in a previous version, we had to pay 150,000 Danish Krone (about $24,000 at the time of this review) to upgrade our systems... That means that we have to pay to get errors fixed that Omada has made in programming the system. I hope they change this way of looking at things."
ForgeRock is ranked 6th in Identity Management (IM) with 27 reviews while Omada Identity is ranked 4th in Identity Management (IM) with 46 reviews. ForgeRock is rated 8.0, while Omada Identity is rated 8.2. The top reviewer of ForgeRock writes "Governance and access management solution used for multi-factor authentication that is outdated with an unresponsive UI". On the other hand, the top reviewer of Omada Identity writes "The solution has sped up employee onboarding while reducing manual work". ForgeRock is most compared with SailPoint Identity Security Cloud, Ping Identity Platform, Microsoft Entra ID, Auth0 and Symantec Siteminder, whereas Omada Identity is most compared with SailPoint Identity Security Cloud, Microsoft Entra ID, Saviynt and One Identity Manager. See our ForgeRock vs. Omada Identity report.
See our list of best Identity Management (IM) vendors and best Customer Identity and Access Management (CIAM) vendors.
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