We performed a comparison between Freshsales and monday.com based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is a low-cost CRM product compared to other CRM alternatives."
"One of the most valuable features is the ability to divert deals based on the potential revenue or specific market to certain sales teams."
"I like Freshsales because it's integrated with Shopify which we use to host our website."
"Freshsales is very simple to use, but it's fairly limited in its functionalities, and it's very cheap."
"Email integration is easy."
"Freshsales is user-friendly, scalable and stable."
"Monday.com is effortless to use. You can customize it to adapt to your needs and work style. The product is beautiful and intuitive, which makes the work enjoyable."
"Having visibility of all projects and every team member's workload has been invaluable."
"I love that status updates move items from board to board."
"With the work boards easy to convert to Gantt charts, valuable time is saved when preparing for project meetings."
"It's really easy to use."
"I love that Monday.com has boards that can change with a click from a list, to a calendar, to a form that you can send and collect data, etc."
"The feature that I have found the most valuable is the project labels and organizational tools."
"The reminder function and tagging function work really well."
"It lacks customizability for complex and larger use cases."
"The price of this solution could be improved as well as the reporting functionality."
"The solution needs to improve the user experience and leads capture."
"The reporting for this solution across all their products could be improved. Currently, we have clients who export their data from Freshservices to third party solutions such Power BI to create more comprehensive reports."
"We have a problem with the time to delivery for our customers, although this is not specific to this solution. Time to delivery can be 90 days."
"We can use only one domain in the basic package."
"Currently, we run our accounting on Quickbooks Online and we are forced to use their reporting tools to bring out the data we want to see. I would much rather have Quickbooks integration that allows us to more seamlessly pull transactions into Monday in real-time and allow us to manipulate that data on the Monday interface."
"They could offer more packages. There seems to be a gap in price between package offers. One has as much as a $30 difference."
"I would really like to see the reporting functionality updated."
"It would be good if we could have the option to choose custom colors for the status fields and groups so we can make some boards more branded."
"Not a suitable solution for complex projects."
"Sometimes automation is delayed, which can lead to duplicate items being created."
"monday.com could benefit from deeper integration with other products that are prevalent within the industry, such as Google Sheets, HubSpot, social media platforms, and various ad services."
"The biggest thing missing that would be beneficial to us is a time tracking app."
Freshsales is ranked 35th in CRM with 6 reviews while monday.com is ranked 1st in CRM with 222 reviews. Freshsales is rated 7.6, while monday.com is rated 9.4. The top reviewer of Freshsales writes "Helps to manage sales pipeline". On the other hand, the top reviewer of monday.com writes "We can collaborate with our customers efficiently and professionally, and automation makes it easy for everyone". Freshsales is most compared with Apollo.io and Blackbaud CRM, whereas monday.com is most compared with Wrike, Asana, Microsoft Dynamics CRM, Zoho CRM and Attio. See our Freshsales vs. monday.com report.
See our list of best CRM vendors, best Opportunity Management vendors, and best Project Portfolio Management vendors.
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