We performed a comparison between Freshservice and ManageEngine IT Asset Management based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of Freshservice is you can assign downloaded tickets and the reports are useful."
"The portal is straightforward for the end-user, but that's not the best part of Freshservice. Integration is the part that's interesting because it's easy to set up a process. It's extremely simple to integrate. In one week, you can add change management. It's incredible."
"Ability to scan barcodes and a great search feature."
"The most valuable features of Freshservice are the notifications, customization, and flexibility."
"The solution’s timely automated triggers increase our IT team’s productivity."
"It has a very easy, flexible model. You can open up a particular module and work on the next. That's what we did. Overall, it provides a simple way of getting your support teams up and running. That was one thing that I thought was quite easy to do."
"The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding of the system warranty and the actions that we might need to take in terms of insights. The system is very dynamic and prevents any kind of over sides which is yours that there is smooth contract management. Also we can easily uphold SLAs and deliver enhanced services without breaching any agreements."
"It allowed the development team to concentrate on the client’s requirements instead."
"In my opinion, it is the MDM; patch management and deployment are the valuable features."
"The technical support is great."
"The auto-discovery feature has helped us a lot."
"There are some limitations in reporting. For example, I would like to have a report of conversations or replies."
"Some of the ways that tasks are reported on and shown can be better. You can't see tasks in your regular ticket list view. You can't see a combo view of tasks and tickets. It is a little bit difficult to get a solid overview of your list of things to do. You can only see them in separate views, instead of one single view."
"Freshservice's technical support has issues with delays and translations."
"It's hard to interact directly with the users themselves."
"The product should look at BCM or ServiceNow and see if there are features that would make nice additions. It would help them stay competitive."
"The round robin ticketing feature that they have is not ideal."
"They can improve the search. While searching the inventory, when I cancel a selected category, the search box disappears, and I have to reload the page. It is a small glitch. Currently, we can have only one plan per subscription. All users have to be on the same plan. We can't have two users for plan A and five users for plan B. It might be good if there was an option to have different plans within one subscription so that you can assign each agent to the corresponding plan."
"We haven't had any issues with the stability of Freshservice. However, we have had some issues with data imports, we have noticed that large amounts of data can get stuck. This is something that we haven't seen in other solutions."
"The engineering area needs improvement."
"The asset management tool is costly."
"The assets that can be discovered are pretty easy to manage, but there should be a better way to manage non-discoverable assets. Our development team works on bots and tests particular hardware. They have got different varieties of hardware. They want a feature for managing these assets within a warehouse kind of environment. For example, our IT has received 100 items, and they have assigned these items as a bulk unit to a project manager. The project manager further wants to distribute these items within his or her team. Instead of maintaining a separate Excel sheet, the project manager should be able to reallocate these items from within the tool so that we have hierarchical entities for the same unit."
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Freshservice is ranked 3rd in IT Asset Management with 29 reviews while ManageEngine IT Asset Management is ranked 11th in IT Asset Management with 3 reviews. Freshservice is rated 8.0, while ManageEngine IT Asset Management is rated 9.4. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of ManageEngine IT Asset Management writes "Stable and scalable solution ". Freshservice is most compared with ServiceNow, JIRA Service Management, Microsoft Project, Zendesk and PagerDuty Operations Cloud, whereas ManageEngine IT Asset Management is most compared with Lansweeper, ServiceNow, Axonius, Device42 and Qualys VMDR. See our Freshservice vs. ManageEngine IT Asset Management report.
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