We performed a comparison between HPE OneView and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The best part is that you can integrate a two-way network. Earlier we could not manage the storage and ToR switch. Now we can create a LAN with our storage without any interface. In terms of switch management, it is now easy to understand the current configuration. It provides centralized management. It provides a single pane, and you can easily do all updates in one shot. It is a great product."
"We get templates, so it's speed to delivery for us. It's a big difference with the template features."
"The template management makes the deployment of the firmware updates much faster."
"Gives the business interfaces to view real-time pictures of IT business services."
"Firmware compliance is one of the most valuable features."
"I don't have to use CD-ROMs or anything like that to provision the servers."
"Easy to add servers and get them monitored and manageable."
"We lose less time managing the machines."
"The scalability of ServiceNow is good."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"The asset management tools are very valuable."
"The way this solution has helped us is that it improved our communication."
"I like the solution mostly for CMDB discovery."
"I think HPE could make more user-friendly interfaces, exclude Java and move to an HTML5 platform, make more detailed documentation, and lower the price."
"The tool doesn't send automated alerts via email...We should be able to receive notification emails when a server or hardware issue arises, which would be helpful if someone is unavailable in the office."
"Integration could be improved. Sometimes OneView doesn't identify physical hardware."
"The solution could add storage, integration services, and end-to-end support for Cisco switches or other competitor products."
"Technical support is not very good. The engineers do not know a lot about the product, even when asked simplistic questions."
"Specifically, it would be great if we had the ability to reapply the server profile faster."
"Use it, but do not think it is going into the clouds, because it is not. There is room for improvement."
"We've had issues, for example, with RAM."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"Lacks the ability to do its own monitoring."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"I would like more manual issues to have automated report-facing options."
"The pricing is high."
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HPE OneView is ranked 16th in IT Infrastructure Monitoring with 80 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews. HPE OneView is rated 8.0, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of HPE OneView writes "Provides firmware compliance and the ability to connect to iPO". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". HPE OneView is most compared with Cisco Intersight, Dell CloudIQ, Zabbix, Lenovo XClarity Orchestrator and SolarWinds NPM, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and LogicMonitor. See our HPE OneView vs. ServiceNow IT Operations Management report.
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