We performed a comparison between IBM Turbonomic and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The feature for optimizing VMs is the most valuable because a number of the agencies have workloads or VMs that are not really being used. Turbonomic enables us to say, 'If you combine these, or if you decide to go with a reserve instance, you will save this much.'"
"We can manage multiple environments using a single pane of glass, which is something that I really like."
"I like Turbonomic's built-in reporting. It provides a ton of information out of the box, so I don't have to build panels for the monthly summaries and other reports I need to present to management. We get better performance and bottleneck reporting from this than we do from our older EMC software."
"We like that Turbonomic shows application metrics and estimates the impact of taking a suggested action. It provides us a map of resource utilization as part of its recommendation. We evaluate and compare that to what we think would be appropriate from a human perspective to that what Turbonomic is doing, then take the best action going forward."
"Rightsizing is valuable. Its recommendations are pretty good."
"The primary features we have focused on are reporting and optimization."
"Before implementing Turbonomic, we had difficulty reaching a consensus about VM placement and sizing. Everybody's opinion was wrong, including mine. The application developers, implementers, and infrastructure team could never decide the appropriate size of a virtual machine. I always made the machines small, and they always made them too big. We were both probably wrong."
"The notifications saying, "This is a corrective action," even though some of them can be automated, are always welcome to see. They summarize your entire infrastructure and how you can better utilize it. That is the biggest feature."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"It is easy to use and simple to learn."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"It is flexible. You can tune it, more or less, as you want."
"Provides everything in one solution."
"The old interface was not the clearest UI in some areas, and could be quite intimidating when first using the tool."
"There are a few things that we did notice. It does kind of seem to run away from itself a little bit. It does seem to have a mind of its own sometimes. It goes out there and just kind of goes crazy. There needs to be something that kind of throttles things back a little bit. I have personally seen where we've been working on things, then pulled servers out of the VMware cluster and found that Turbonomic was still trying to ship resources to and from that node. So, there has to be some kind of throttling or ability for it to not be so buggy in that area. Because we've pulled nodes out of a cluster into maintenance mode, then brought it back up, and it tried to put workloads on that outside of a cluster. There may be something that is available for this, but it seems very kludgy to me."
"Since the introduction of a HTML 5 based interface, our main - but minor - criticism of a less than intuitive operation managers' GUI would be the area of improvement."
"I like the detail I get in the old user interface and will miss some of that in the new interface when we perform our planned upgrade soon."
"Turbonomic doesn't do storage placement how I would prefer. We use multiple shared storage volumes on VMware, so I don't have one big disk. I have lots of disks that I can place VMs on, and that consumes IOPS from the disk subsystem. We were getting recommendations to provision a new volume."
"The way it handles updates needs to be improved."
"The deployment process is a little tricky. It wasn't hard for me because I have pretty in-depth knowledge of Kubernetes, and their software runs on Kubernetes. To deploy it or upgrade it, you have to be able to follow steps and use the Kubernetes command line, or you'll need someone to come in and do it for you."
"We're still evaluating the solution, so I don't know enough about what I don't know. They've done a lot over the years. I used Turbonomics six or seven years ago before IBM bought them. They've matured a lot since then."
"The security policies could be increased."
"The product needs to add a workflow insight tool."
"The pricing is high."
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"If you are new to using the solution, you will find the setup complex."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"I would like more manual issues to have automated report-facing options."
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IBM Turbonomic is ranked 4th in Cloud Management with 204 reviews while ServiceNow IT Operations Management is ranked 10th in Cloud Management with 34 reviews. IBM Turbonomic is rated 8.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of IBM Turbonomic writes "The solution reduced our operational expenditures and is able to identify points before we even noticed them ". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". IBM Turbonomic is most compared with VMware Aria Operations, Azure Cost Management, Cisco Intersight, VMWare Tanzu CloudHealth and Apptio One, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our IBM Turbonomic vs. ServiceNow IT Operations Management report.
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