We performed a comparison between Jira Align and ServiceNow DevOps based on real PeerSpot user reviews.
Find out in this report how the two Value Stream Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I joined the company because they had a large project, and as a startup company, they needed to scale up efficiently. My task was to review the current baseline, assess the team's capabilities, and propose solutions to increase production capacity. Upon observing the process in Jira Align, I realized we didn't need to invest heavily in expanding capacity."
"Defect tracking and dashboards are the most valuable features of Jira Align."
"The technical support services are excellent."
"Jira Align is an easy-to-use and user-friendly solution."
"Jira Align's most valuable feature is the view of strategic control reports for high-level directors."
"Jira Align's most valuable features are the roadmap, the program board, and the reports."
"The most valuable features in Jira Align are the dashboard and the reporting feature."
"Jira is one of the most widely used tools in the market, and it has a vast amount of data already stored in it. Jira Align is crucial in orchestrating this data and providing valuable views and insights. However, it's essential for tools like Jira Align to offer configurable features. While complete customization might not always be feasible for enterprise-level tools, configurable features allow organizations to drive transformation accordingly."
"It's very user-friendly. It has a reporting side that is very automated. There are a lot of things that you can automate using that tool."
"I have found the ease of CACD integration to be the most valuable feature."
"The API part of the solution is very easy to integrate with CI/CD tools, which helps our company achieve our goals related to the integration part."
"We use it for a lot of things, and it is really good for our use cases. We use it for our help desk and knowledge management, which is really good. When it comes to modules, it has an incident module, which is really good for us in terms of tracking our cases and incidents. Its change management module is really good, and it also has customization capabilities."
"Other companies that are competitors of Jira and Confluence, they are able to create their active directories for the vendors that don't come in internally."
"Deployment was very complex."
"There are fewer customization options in Jira Align due to how it was designed."
"Jira Align's setup process could be more straightforward, and they could make training and educational documentation more accessible."
"For future releases of Jira Align, I would suggest making workflows simpler and more user-friendly."
"We have experienced errors with the internal server that occurs frequently."
"One feature that needs improvement is the tool's ability to change schedules automatically. Users can't simply drag and drop tasks to reschedule them without notifying the entire team. This lack of functionality can hinder project management control, as changes should be communicated transparently to all team members."
"The product needs to improve its configurations."
"The roles for the ServiceNow administration side could be improved. I think they could be more specific or add the descriptions for the different roles."
"Pricing is our biggest concern with the solution."
"Its performance is really bad. When you're on the hosted cloud, it gives you the time it takes for a transaction to happen, and it takes anything from 20 seconds to a minute, which is a really long time. Something that is really annoying in this solution is that when you click on the Back button to go back, you don't go back to the previous screen. You go back all the way to the homepage. It is really annoying and painful. Its UI is also pretty dated. It is very customizable, but the customization seems to be clunky. We have a separate team that owns the ServiceNow implementation. They control how it is customized. Its customizations are pretty extensive, and it takes us a while to get them done, which is painful. That could be because of our internal team, as opposed to the product itself. When it comes to DevOps, there are better solutions such as Atlassian and Azure DevOps. ServiceNow DevOps is an ITIL product that is trying to be something else. DevOps is not its prime purpose, even though it is capable of doing that. Trying to be too many things by one platform is not a good idea. They should focus on the ITIL space and not get into all other spaces."
"From a documentation point of view, there are certain areas of concern, and improvements are to be made to make the documentation part clearer and crisper."
Jira Align is ranked 1st in Value Stream Management Software with 37 reviews while ServiceNow DevOps is ranked 3rd in Value Stream Management Software with 4 reviews. Jira Align is rated 8.0, while ServiceNow DevOps is rated 7.6. The top reviewer of Jira Align writes "Creates visibility, has lots of reports, and removes silos". On the other hand, the top reviewer of ServiceNow DevOps writes "A tool that offers useful templates and is very easy to integrate with CI/CD tools". Jira Align is most compared with OpenText ValueEdge, ServiceNow Strategic Portfolio Management, JIRA Portfolio, Planview AgilePlace and GitLab, whereas ServiceNow DevOps is most compared with Plutora. See our Jira Align vs. ServiceNow DevOps report.
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