We performed a comparison between JIRA Service Management and N-able MSP Manager based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It's easy to set up the solution."
"The SLA, speed, the comments from agents' side, and the dashboard for agents are the most valuable features."
"Two features I like about Jira are its ticketing system and its compatibility with Confluence. Also, the Knowledge Base is one of the more valuable features that would really benefit us."
"The most valuable feature of JIRA Service Management is a plugin we are using for the front end for simple user forms."
"The most valuable features are the flexibility of defining your own workflows and automation around the workflows, and the integration with the gate or any repository."
"Allows customized processes for our service contracts."
"We have an Agile environment and using Jira makes it easy to adhere to Agile best practices."
"JSM's best feature is the integration with other Jira products."
"I am impressed with the tool's integration with our mail system."
"This is a premier product and it has been around for a long time."
"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."
"When you raise a ticket with Jira, there's no ability to see your other JIRA tickets."
"The product does not have the capability to sort queued tickets by product. This would be useful in making workflows more efficient."
"A lot of users have said that they want a feature that was on the on-prem version of Jira and the vendor can't deliver. They're either unwilling or unable to give feature parity."
"This solution lacks features for project management."
"There should be better connections with access management. They should improve the connectivity."
"There is no notification regarding language upgrades."
"Include a split configuration in a layer part to allow cloud services to have almost full admin rights in SaaS."
"The initial setup of JIRA Service Management can be complex for new users. There is a lot of configuration."
"The tool needs to improve its customization of the user interface."
"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."
"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."
JIRA Service Management is ranked 2nd in Help Desk Software with 73 reviews while N-able MSP Manager is ranked 27th in Help Desk Software with 3 reviews. JIRA Service Management is rated 8.2, while N-able MSP Manager is rated 8.4. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of N-able MSP Manager writes "We can do all the things with it and manage a ton of clients with a small IT team". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Freshdesk, BMC Helix ITSM and PagerDuty Operations Cloud, whereas N-able MSP Manager is most compared with ServiceNow and Freshdesk. See our JIRA Service Management vs. N-able MSP Manager report.
See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.
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