We performed a comparison between JIRA Service Management and TeamSupport based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We get software developed faster."
"The product is not lacking anything that a QA will want to use."
"This is the most complete and versatile enterprise task management product and issue tracker."
"The platform is easy to use."
"We use JIRA Service Management for tracking purposes, planning, and execution."
"JSM's best feature is the integration with other Jira products."
"Allows customized processes for our service contracts."
"Developing processes is easy and user-friendly."
"The two most valuable features are the portal and reporting."
"I feel that Atlassian isn't really interested in fixing everything because if they did, the partners that are developing the fixes and features would not have a place in the market."
"The deployment can be a bit complex, especially for those who are not technical."
"JSD has some analytics, but it's pretty much basic and simple dashboards. There's no mobile application for JSD. It really would benefit from better implementation with other vendors. We're heavily reliant on some external marketplace applications."
"Include a split configuration in a layer part to allow cloud services to have almost full admin rights in SaaS."
"We have tried exporting some of the test cases into Jira from Excel. The interface for that isn't very user-friendly."
"In-built chat is missing in JIRA Service Management."
"Every time there's a problem with JIRA Service Management, you have to have a look at how to solve it, and there's always a feature request or the feature request on the solution is too large and the development cycles are too slow."
"The pricing could be better."
"It needs better integration with other tools like Jira."
Earn 20 points
JIRA Service Management is ranked 2nd in Help Desk Software with 73 reviews while TeamSupport is ranked 42nd in Help Desk Software. JIRA Service Management is rated 8.2, while TeamSupport is rated 7.0. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of TeamSupport writes "Stable, easy to install, and cost effective, but it needs better integration and data management". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Freshdesk, BMC Helix ITSM and PagerDuty Operations Cloud, whereas TeamSupport is most compared with . See our JIRA Service Management vs. TeamSupport report.
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