We performed a comparison between Kryon RPA and UiPath based on real PeerSpot user reviews.
Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"Attended automation has diverted 34 percent of training calls to our tech support centers."
"I like Kryon RPA's ability to use automated and manual processes with any bot."
"The task mining aspect has been the most valuable for us. That's why we actually bought it."
"The advanced Excel functionalities are really convenient because we work a lot with spreadsheets. It’s also easy to use the HTML selectors. It’s just a click and it picks it up. There’s not a lot of no hard-coding with it."
"We are able to cope with our clients's demands. No matter how much volume they throw at us, we are able to get it done quickly."
"It has been helpful in reducing the manpower and error rate since we are able to run tasks 24/7 without interruptions. As humans definitely take breaks and there may be absenteeism that is unexpected, the solution provides continuous work. Humans tend to make errors once in a while, but the solution has almost zero percent errors."
"Once I decide a process is suitable as a Kryon solution, the cycle of automation is quite quick. I learn about the manual process and I'm one of the two guys who program the Kryon environment. It's relatively simple. There are many details, but once you understand the concept it is quite easy."
"The number of commands it gives us to edit and modify is really good. It also captures screen activities and plays them back."
"UiPath has freed time for our employees. With the shipping label robot, for example, we basically replaced two jobs and now they're able to do other things. They can take on other more vital responsibilities."
"UiPath is a strong brand."
"The UI interface and the back-end platform are very easy to use."
"We are able to smooth out peak workloads. Because a lot of the period closures, like monthly and yearly closures, we work in peaks. Everything has to be done within a few days. When we can prepare a lot of the data and reports through the night, the employees can start on those in the morning. Therefore, we are leveling out some of the workload features, which is one of the main benefits."
"It's very easy to adapt to and it's very user-friendly and robust at the same time. You don't need to have a lot of technical knowledge to use UiPath. Overall, it's a very good tool for tackling simple and very complicated business processes."
"They offer free courses for developers, and we take advantage of those. The UiPath community has also had a tremendous impact on our operations."
"Our main projects are mostly around SAP and Excel. We have used most of the features available, especially the ones that support SAP and Excel activities. Those are the ones that we have found to be most useful."
"The insights that this solution provides have been most valuable. We use these insights to report to higher management on the performance of our processes."
"We need stronger governance to know, when a transaction is done, whether it worked or failed; strong logging. That would be helpful."
"What needs improvement in Kryon RPA is the support. Sometimes, the solution has problems, so I contacted support, but I didn't receive immediate help from the team. You have to wait a while before the problem gets solved. This happens a few times in terms of getting cases solved. It would also be better if Kryon RPA had a cloud version because currently, from what I know, it only has an on-premise version, though I could be wrong about that. There isn't any additional feature I'd like added to Kryon RPA because it's a good service, but the support is very, very bad, so that area could be improved."
"At first, we had problems with the object detection but in this latest release it has been better, and I think it keeps getting better."
"There are limitations on integrations with other platforms like ServiceNow. There are some issues integrating. It's not a really an open system. The product, its design, etc., is really good, but they have to look at the openness, how to integrate with other products which are available in the market, as well as with our own solutions. You can do integration but it is not so easy."
"From our experience, the product is not suitable for end users."
"We have found some difficulties regarding the integration with legacy systems where the screen has elements in the Hebrew language. The connection to Hebrew, right-to-left systems, is more challenging."
"We would like to see having a little more specific documentation, or some of the examples be easier to find. One of the big things that we get directed to now is the Kryon Community page, but a lot of that wasn't in existence or publicized when we started doing our training and education. Now, we're stumbling through using it. For the majority of the time, we have either had to try and interpret what the instructions meant or do a service desk ticket."
"Kryon RPA's integration with other solutions could be more seamless."
"I would like to see a universal recorder feature added so that we can record Excel macros. You could then click a button to record the screen, and then all the actions across applications would be recorded. This functionality is available already in Automation Anywhere, but the last time I checked, it was not available in UiPath."
"UiPath is very stable. I have not had any issues in terms of that. The only issue we used to have was if a website were to change or an application were to change, but we have found ways to work around that and deal with those types of situations."
"The pricing could be more friendly."
"Debugging needs improvement in UiPath because I need to do it from scratch whenever I have to debug a code. I have to run the entire code from the start and then check the pointers. If a specific action can be developed in UiPath, instead of running the code from the beginning, it would allow you to debug the code from the point that needs debugging, saving a significant amount of time."
"One improvement that could be made is in terms of keeping the documentation updated. Some of the online documentation is outdated. Because things are always changing, it is understandable that information becomes outdated pretty quickly, but sometimes, when you want to go use something, deploy something, or troubleshoot something, the documentation says, "Do this," but what it says to do no longer exists."
"One of the products where I would definitely see a need for improvement would be a Task Capture."
"Their support should be improved in terms of response time."
"UiPath needs to incorporate French and Portuguese language-based training. It is not easy for people without an IT background."
Kryon RPA is ranked 15th in Robotic Process Automation (RPA) with 26 reviews while UiPath is ranked 1st in Robotic Process Automation (RPA) with 765 reviews. Kryon RPA is rated 8.4, while UiPath is rated 8.8. The top reviewer of Kryon RPA writes "The tool helps with speed to market, efficiency, and accuracy". On the other hand, the top reviewer of UiPath writes "Facilitates end-to-end automation, has good AI and document understanding capabilities, and saves us costs previously spent on manual tasks". Kryon RPA is most compared with Microsoft Power Automate, Nintex RPA, Blue Prism, Automation Anywhere (AA) and Jiffy.ai Automate, whereas UiPath is most compared with Microsoft Power Automate, Blue Prism, Automation Anywhere (AA), Robocorp and ABBYY Vantage. See our Kryon RPA vs. UiPath report.
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