We performed a comparison between NetApp Cloud Insights and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."One feature we appreciate the most is its ability to take snapshots, which adds an extra layer of security and allows us to protect our data effectively."
"Cloud Secure is definitely the most valuable feature and being able to see file level activity. It gives real-time alerting on possible ransomware attacks and provides file security review. It helps us to see if something abnormal is happening on the system before it's too late."
"The solution is easy to deploy."
"Cloud Insights' best features are visibility and the connector to move the workloads."
"The solution is 98 percent stable."
"The visibility and assistance with security vulnerabilities are valuable."
"NetApp Cloud Insights helps with login monitoring and troubleshooting. Previously, if we had performance concerns or needed to interface with other groups and their products, a task that should require only one or two people turned into a six-person job."
"Among the most valuable features are the queries and reporting that allow us to look at the utilization of resources, at how well the storage is performing, and to report on which resources are being used by which business units. We can track usage across the entire environment, across applications, business units, cost centers, etc."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"Their Event Management is very good."
"Has service mapping, impact management, metric intelligence and health of analytics."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"I am impressed with the tool's ability to track information in an easy way."
"Ease of reporting is one thing that they're trying to tackle. If you have a specific set of data you want from Cloud Insights, you can ask NetApp to help you build the reports from the ground up. The dashboards are intuitive, but finding the report you want is sometimes a challenge. If you don't have the report already loaded, pulling it in and letting it build its data can be cumbersome."
"The IP-based monitoring could be added in a future release."
"Their pricing model needs improvement."
"The first level of NetApp's technical support could be improved."
"There is room for improving the creating and managing or modifying of reports. That is still a difficult task to do and requires knowledge beyond the storage itself. I would love to see reporting improved so that we can create reports by dragging and dropping pieces into a report form and publish a report that way."
"Most of the time, I initially connect with entry-level support, and then I need to request a higher-tier support level, which can result in delays."
"Cloud Insights could offer more detail when we drill down into the Azure environment."
"The support is not very quick."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"Lacks the ability to do its own monitoring."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"The product needs to add a workflow insight tool."
"The setup and deployment could be simplified, and the pricing could improve."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
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NetApp Cloud Insights is ranked 27th in IT Infrastructure Monitoring with 12 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews. NetApp Cloud Insights is rated 8.6, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of NetApp Cloud Insights writes "It helps with login monitoring and troubleshooting". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". NetApp Cloud Insights is most compared with Dell CloudIQ, Datadog, IBM Turbonomic, Zabbix and SolarWinds NPM, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our NetApp Cloud Insights vs. ServiceNow IT Operations Management report.
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