We compared Oracle Fusion Service and Oracle CX across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Oracle Fusion Service is known for its ability to seamlessly integrate solutions like the Cisco PBX system. It is also recognized for its stability and scalability. Oracle CX Sales is highly regarded for its smooth integration, extensive sales coverage, and opportunity management.
Room for Improvement: Oracle Fusion Service customers suggest enhancing the account creation process and improving integration with older platforms. They also want more customization options. Oracle CX Sales could improve its account portfolio management and mobile application.
Service and Support: Customers have praised the customer service for Oracle Fusion Service, which includes a dedicated service manager and easy access to specialists. Oracle CX Sales has been criticized for its poor support.
Ease of Deployment: Setting up Oracle Fusion Service is complicated and requires expertise. Some users said Oracle CX Sales is complex and time-consuming to set up, but others consider it manageable.
Pricing: Customers say Fusion Service is expensive. Oracle CX sales received mixed feedback for its pricing. Some consider it to be expensive, while others said it was reasonable for the features offered.
ROI: Oracle cultivates strong relationships with customers, leading to a favorable return on investment. Oracle CX Sales users have provided no feedback on its ROI so far.
Comparison Results: Oracle Fusion Service is praised for its seamless integration, stability, scalability, and reliable technical assistance. However, some users had trouble creating new accounts, and many found the solution expensive. Oracle CX Sales is praised for its advanced opportunity management features, comprehensive sales coverage, and seamless integration, but users have complained about lackluster customer service.
"the Oracle CX Sales Eloqua module is very useful."
"The analytics features in Oracle CX Sales are good."
"The lead and opportunity management features are valuable."
"It covers sales very well."
"Stability depends on the implementation, but overall, it's quite high."
"It is stable and scalable, and their support has been very responsive."
"The solution integrates well."
"CX Sales is very intuitive - you just have to click a few buttons, and you see everything."
"The service management features are valuable."
"Oracle's strength lies in swiftly building and deploying enterprise applications globally."
"Everything is managed by Oracle, so they have security in place."
"The solution is easy to learn."
"The product's most valuable feature is an efficient fusion of finance and HR modules."
"It offers a seamless experience with quick deployment—eliminating prolonged implementation and installation processes."
"The most valuable feature of the solution is that customers can easily understand it."
"The most valuable feature of the solution is that a company can maintain all of its HR data without any issues."
"They could provide more integrated AI features as part of the platform rather than as a separate offering."
"The interface of Oracle CX Sales could be more user-friendly."
"Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards better UI and UX design coupled with functionalities. Oracle has a tool called VBCS that can help improve the UI. With VBCS, the look and feel of the application can be completely transformed. For example, Oracle CX Sales has been implemented for Ferrari, a top automotive industry player."
"They've been lacking in creating customization from scratch and in sales."
"The tool must allow developers to check logs."
"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."
"Support is very poor."
"You can get disconnected if you do not have a strong, reliable internet connection."
"Oracle counts users for licensing purposes, regardless of their roles or usage patterns. This process could be better."
"There are specific areas that would be beneficial to enhance and improve, especially its financial functionality, search capabilities, chat features, and content articles."
"The user experience has to be much better."
"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."
"The UI experience needs refinement to enhance user-friendliness."
"One suggestion I have is to shorten the IT team's response time. When we submit an ASR or similar request, it takes a while to receive a response, and this can be seen as a drawback."
"Oracle Service Cloud could improve the integration for older platforms."
"The dependency on the dollar makes these products more costly during disruptions in currency parity, especially in countries like Pakistan."
Oracle CX Sales is ranked 14th in CRM with 14 reviews while Oracle Fusion Service is ranked 10th in CRM with 30 reviews. Oracle CX Sales is rated 7.6, while Oracle Fusion Service is rated 8.6. The top reviewer of Oracle CX Sales writes "Offers the capability to customize it the way I want, create my own CRM, and create a new closed integration with everything". On the other hand, the top reviewer of Oracle Fusion Service writes "A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business". Oracle CX Sales is most compared with Siebel CRM, Salesforce Sales Cloud, Microsoft Dynamics CRM, SAP CRM and NetSuite CRM+, whereas Oracle Fusion Service is most compared with QuickBase, Siebel CRM, Sales Creatio, Salesforce Service Cloud and Microsoft Dynamics CRM. See our Oracle CX Sales vs. Oracle Fusion Service report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.