We performed a comparison between Pega Robotic Process Automation and UiPath based on real PeerSpot user reviews.
Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is a scalable solution."
"It is a good and matured solution."
"The solution's ability to create adapters quickly is its most valuable feature."
"The initial setup is pretty easy and quite fast."
"Pega is also broadening its landscape by building on top of PRPC (CRM, EPC, etc.), and with a cloud offering available, it is a genuine contender to compete with Salesforce."
"It helped cut short the release cycle by almost 40% compared to the previous solution."
"Using the tool actually ends up teaching you about making workflows more efficient."
"Its stability has been good."
"UiPath continues to add services to the Portal. It is fairly important that they are all managed from the same place because it is a single point of access, which was a factor that really played into our choice of vendor, UiPath. We use Automation Hub to sort of collect ideas and discover what ideas are good for information, then we use Orchestrator to manage them once they have been developed."
"Implementing AI in our automation has significantly enhanced the accuracy of our operations."
"The ease of use of Studio is valuable. In terms of features, Excel Application Scope, web automation suite of products, and screen scraping are the features I use the most."
"The most valuable aspect of UiPath is that it doesn't require much coding."
"The user-friendly interface allows users to visually plan and design various automation processes through it."
"UiPath has a simple, creative UI, where you can check on all the automated tools. Everything is well documented, and you can easily get support from the UiPath team. Whenever we were stuck, their team was always there to support us. The community is huge and powerful."
"The initial setup is quite easy. We have worked with some other RPA tools, but they took us quite awhile to get setup. With UiPath, it was relatively easier to get started."
"UiPath has helped with data scraping and plugging into websites and combining that with Alteryx. We can attack 90% of our use cases now."
"The OCR capabilities of the solution could be improved."
"The ease-of-use could be improved."
"I would like to improve the tool's integration features and stability."
"The orchestration needs to be better."
"It is still a niche skill and resources are scarce in the market unless big IT companies are involved."
"There have been some scenarios where the bot was not able to replace some of the controls and could not recognize and personalize the task we wanted to automate."
"You cannot use a two-dimensional array to read the data."
"Pega has a no-code low-code environment. We do everything based on established rules. You kind-of have to learn how all their rules work and how it works for robotics before you can use the solution effectively."
"UiPath should lower its prices because many other RPA tools have reduced their prices, and Microsoft is a major competitor because it offers RPA services to its customers."
"The Document Understanding feature should be more developed and advanced. For example, you have to make a template with their ML model. Currently, we can't use our own ML model, and we have to use the UiPath ML model. UiPath has only a few ML models right now. They should come up with more ML models or make it easier for us to use our own ML model."
"One of my biggest frustrations with UiPath is that they're constantly changing the underlying technology and adding features, so you're not always in a stable state. You're looking at the next shiny thing, and that distracts us from our initiative. Because we work with the government, we must go through the security assessment process each time they change something. We have to pay the costs associated with reviewing their infrastructure."
"There are some functionality limitations on UiPath that we could have access to on different platforms."
"When we raise a ticket, they'll ask a number of questions to analyze the problem. It would be better if they connected quickly and it was a call so they can understand the issue and then schedule a follow-up call."
"Their licensing is poorly constructed. It's too complicated and not well thought out. They also outsourced their support model, which sadly has become less friendly and more automated."
"On the development side, more documentation on how to structure the setup for different environments would be helpful."
"The variable management is really messy. When I look at the code, I don't know where the variable is and in which scope."
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Pega Robotic Process Automation is ranked 10th in Robotic Process Automation (RPA) with 22 reviews while UiPath is ranked 1st in Robotic Process Automation (RPA) with 765 reviews. Pega Robotic Process Automation is rated 7.6, while UiPath is rated 8.8. The top reviewer of Pega Robotic Process Automation writes "Great for UI creation, helpful support services, and reliable". On the other hand, the top reviewer of UiPath writes "Facilitates end-to-end automation, has good AI and document understanding capabilities, and saves us costs previously spent on manual tasks". Pega Robotic Process Automation is most compared with Blue Prism, Automation Anywhere (AA), Microsoft Power Automate, Pega CRM and WorkFusion, whereas UiPath is most compared with Microsoft Power Automate, Blue Prism, Automation Anywhere (AA), Robocorp and Tungsten RPA. See our Pega Robotic Process Automation vs. UiPath report.
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We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
