We performed a comparison between Proofpoint Threat Response and ServiceNow Security Operations based on real PeerSpot user reviews.
Find out in this report how the two Security Incident Response solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Support is very responsive."
"The best part of Proofpoint Threat Response is the Auto-Pull feature. Being able to pull an email back from a user's mailbox is very useful, yet I have noticed that not a lot of organizations use this kind of feature."
"It has reduced our manual efforts to remove emails from each user's inbox, and in this case we do not have to ask our IT department or users to do so."
"It has helped optimize security costs by consolidating multiple tools into one platform."
"The ease of use is great."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"Reduces time to closure and closure metrics for vulnerabilities."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence."
"It's stable."
"My favorite feature is the application vulnerability scanner."
"The interface within Threat Response could be made simpler."
"If the reporting gets improved then it would be better, but the product is running amazing as it is."
"Has some quirks."
"The initial setup is difficult."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"There is room for improvement in terms of developer support and documentation."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
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Proofpoint Threat Response is ranked 5th in Security Incident Response with 3 reviews while ServiceNow Security Operations is ranked 2nd in Security Incident Response with 15 reviews. Proofpoint Threat Response is rated 8.4, while ServiceNow Security Operations is rated 8.0. The top reviewer of Proofpoint Threat Response writes "Tracks and mitigates email security incidents with Auto-Pull, and has good stability and performance". On the other hand, the top reviewer of ServiceNow Security Operations writes "Mature with nice UI and customizable workflows". Proofpoint Threat Response is most compared with Cofense Triage and Splunk Attack Analyzer, whereas ServiceNow Security Operations is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, Microsoft Sentinel and IBM Resilient. See our Proofpoint Threat Response vs. ServiceNow Security Operations report.
See our list of best Security Incident Response vendors.
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