We performed a comparison between Pulseway and Spiceworks based on real PeerSpot user reviews.
Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It gives you remote control and has a mobile app."
"We like the patching of the window updates in the client's systems. You can automatically do updates with a single click."
"The solution has great workflow and server modules."
"The setup is simple."
"It has been very helpful to get notifications about various issues with my servers and network to help me take action to resolve problems before they become major issues."
"It's easy to understand."
"Spiceworks is generic and free."
"It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status."
"The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space."
"The most valuable features are the inventory and personalization."
"It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front."
"Helpdesk and inventory are both equally valuable, and they form the true core of the product."
"The solution is easy to use and easy to manage."
"There are some bugs or glitches."
"It would be nice if it also had a desktop application, similar to the phone app, which would allow me to monitor and control computers from my desktop."
"GUI needs to be improved and the solution lacks a process for monitoring VOIP calls."
"They have good technical support but it's not excellent."
"The solution does not allow you to make a script for just one customer."
"I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves."
"The GUI must be improved."
"With Spiceworks, like, when I open the websites, I have to Zoom in. I need to zoom in on those websites sometimes because it makes it horrible to use."
"I would like to see more information when drilling down into access permissions, assignments management, or tagging. When I click a note or a device, I should be able to see more details about the router and modem. For example, I want to see the version, downtime, availability, latency, etc. I should have easy access to everything about our assets at a glance."
"One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels of approval in the event that there is a request for new software, or when someone requests a VPN or WiFi connection. This kind of multi-stage approval feature provided by ServiceDesk does not appear to exist in Spiceworks, and it is one of their main shortcomings for me."
"Since Spiceworks is a free tool, it's not very scriptable or customizable."
"The SNMP sniffer requires a lot of work to get right."
"There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."
Pulseway is ranked 13th in Remote Monitoring and Management (RMM) with 6 reviews while Spiceworks is ranked 32nd in IT Infrastructure Monitoring with 47 reviews. Pulseway is rated 8.6, while Spiceworks is rated 7.8. The top reviewer of Pulseway writes "A solution with a great monitoring system and ability to control access remotely". On the other hand, the top reviewer of Spiceworks writes "Good low-cost service desk system, but lacks in automation workflows and categorization ". Pulseway is most compared with Zabbix, Kaseya VSA, PRTG Network Monitor and Microsoft Configuration Manager, whereas Spiceworks is most compared with Zabbix, Lansweeper, ServiceNow, Freshdesk and ManageEngine ServiceDesk Plus. See our Pulseway vs. Spiceworks report.
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