We performed a comparison between Qualys VMDR and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Qualys VM is very stable."
"The most valuable feature is the certificate management."
"Qualys has a continuous endpoint monitoring feature for agent-based scanning. Once you deploy the solution, it monitors everything that is happening every 30 minutes. Then, if there are any vulnerabilities, they are reported."
"The Vulnerability Management and Patch Management features are the most valuable features of this solution."
"Technical support is fantastic."
"The most valuable features are vulnerability detection and the scanning capability to enable identification of vulnerabilities across our network."
"The features that are most valuable are the identification, scan features, and the identification of vulnerabilities."
"The reporting is fine."
"The product has the best features for ITSM."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"Improve the user interface."
"Qualys VM should improve its methodology."
"It's too early for me to say if there is any room for improvement since we're in the first couple of months of using this solution."
"I do not like that all of the data is stored on the cloud."
"Qualys VMDR is basically susceptible to false positives, and false negatives."
"Certain integration factors between different options could be improved."
"Qualys could improve the inbuilt dashboards."
"Reports were lacking somewhat on the customization side."
"I would like them to add software inventory in the next release. We don't have that right now."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"There could be flexibility in terms of customization."
"Integration was a major limitation with SummitAI."
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Qualys VMDR is ranked 4th in IT Asset Management with 77 reviews while SymphonyAI IT Service Management is ranked 14th in IT Asset Management with 5 reviews. Qualys VMDR is rated 8.2, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of Qualys VMDR writes "Good visibility but expensive and needs better support". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". Qualys VMDR is most compared with Tenable Nessus, Tenable Security Center, Rapid7 InsightVM, Microsoft Defender Vulnerability Management and Tenable Vulnerability Management, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and IBM SmartCloud Control Desk. See our Qualys VMDR vs. SymphonyAI IT Service Management report.
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