We performed a comparison between Salesforce Platform and SAP Cloud Platform based on real PeerSpot user reviews.
Find out in this report how the two PaaS Clouds solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."A great platform to import, manage and save customer data."
"A very flexible solution."
"The entire solution is very customizable and you are able to add many functionalities."
"I like it because of the fact that it lets me know what I'm working on and what I've recently worked on. It also helps me and allows me to do tracking. If I want to go out and find out how many times I've touched customers, I can find that information out. It tracks such information, and we use it. If we send any type of promotions out, it tracks who gets those promotions and how they've responded to those promotions."
"The most valuable feature is ease of use."
"Features they are integrating to the other services."
"Its stability, performance, and usability are most valuable."
"The solution has plenty of features that are useful."
"The product captures data in real time."
"It is a stable solution, as I never encountered issues when using it."
"The features I found most valuable are the integration options."
"The product improved our company's business operations since we got value out of it."
"SAP is an excellent company with an excellent reputation, excellent products, and dedicated customer support."
"One of the most valuable features I have found is that the solution is secure."
"It’s great that we have the entire suite of SAP at our fingertips."
"The mapping transformation allows us to connect our on-premise ECC to the cloud system."
"In terms of features, for our business needs, we have more than enough right now. There is nothing that we are missing or would like to add. They can maybe share some best practices so that when you are starting, you can stick to a good process, and you don't have to think so much about the process that you want or your CEO or CMO wants. The process should not be based on one person in the company. Having some best practices will make it easier to get started. These best practices can be based on what has worked for others. Its basic version is pretty simple, and the customizations are up to the companies, which can make startups like ours lose a lot of time in figuring out what all stakeholders want rather than what would work."
"In Salesforce, every customer is unique and it's not possible to bundle them together effectively if they are from the same company or move companies, et cetera."
"Salesforce Platform is a bit expensive compared to other CRM products, which is a drawback."
"I would like to have integration with Google."
"It would be better if they can add more from the pricing and functionality perspective. It is very expensive. I would be more than happy if they drop the prices. From the licensing perspective, if they can add more functionality, I would be more than happy."
"Salesforce introduces a lot of products and sometimes rebrands them, causing confusion. They acquire products like W and retain their names, creating confusion in the market. This confusion isn't related to the product's functionality but rather its positioning and rebranding. For instance, what was once known as Community Cloud is now referred to as Experience Cloud. This can be confusing for business leaders."
"It could be maybe a bit more user-intuitive."
"It may be slow, but that is relative. When compared to Siebel CRM, which was large, clunky, and extremely slow, Salesforce seemed fast to me."
"What I would like to see improved is the learning curve."
"In person, when the development happens, we were told that it's flexible and customizable. However, sometimes, it's challenging to customize."
"Planning features are limited to the finance module."
"The tool's UI is not very intuitive for cloud integration, so it needs research to understand its options and how it may work."
"I've observed a few bugs in SAP. One recent bug I found in Content Modifier is that when using a predefined header to call the current date, it prints the previous date. These are small bugs I found."
"When they innovate too fast, they end up confusing their customers."
"The product needs improvement for serverless native integrations. They should opt for serverless features as all the customers worldwide choose cloud-based products."
"It would be helpful to have additional samples for SoapUI that include interface methodologies and templates."
Salesforce Platform is ranked 7th in PaaS Clouds with 82 reviews while SAP Cloud Platform is ranked 6th in PaaS Clouds with 38 reviews. Salesforce Platform is rated 8.2, while SAP Cloud Platform is rated 7.8. The top reviewer of Salesforce Platform writes "Reliable with good reporting and custom dashboards". On the other hand, the top reviewer of SAP Cloud Platform writes "Provides seamless integration with CTI for streamlined data synchronization but complexity and challenges in migrating existing applications to the low-code model for custom application development". Salesforce Platform is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Microsoft Azure, Appian and OutSystems, whereas SAP Cloud Platform is most compared with Amazon AWS, Microsoft Azure, Google Cloud, webMethods.io Integration and Mendix. See our SAP Cloud Platform vs. Salesforce Platform report.
See our list of best PaaS Clouds vendors.
We monitor all PaaS Clouds reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.