We performed a comparison between Salesforce Platform and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like using the reports feature, but also the fact that we are able to have a smooth process when it comes to leads and opportunities."
"I found the ease of use most valuable in the Salesforce Platform. I also found the platform pretty light."
"Intuitive to work with and the overall fundamental of the platform is very strong."
"There are no major performance issues in the solution."
"I love the report building that is available."
"The solution is easy to use."
"The presentation is clear and easy to comprehend."
"One of the main features of the solution is it is flexible."
"ServiceNow is a cloud-based platform, so people won't need to worry about investing on hardware to host it. Being on the cloud, it is available 24x7. It's scalable, stable, and multifeatured, with a straightforward setup and good technical support."
"I have found the workflows and integration the most valuable in this solution."
"Easy to integrate with third-party applications."
"What I like the most is that it's a common service data model and the fact that everything is available on one platform."
"ServiceNow is easy to use and has a user-friendly interface."
"The analytics - we like to keep track of how much work everyone is doing."
"It provides internal clients with greater transparency about their projects and deliverables."
"The flow designer feature of ServiceNow has had the biggest impact on our productivity because it has helped me reduce manual efforts by creating automation and robotics."
"It may be slow, but that is relative. When compared to Siebel CRM, which was large, clunky, and extremely slow, Salesforce seemed fast to me."
"I want more analytics in the platform and the addition of AI-based models, for example, predictive feedback. The Salesforce Platform needs to be more intelligent and intuitive to make it a great solution."
"Areas of improvement can be around Engagement of Customers feature and approvals of transactional records."
"Salesforce Platform has a cumbersome interface when creating reports, dashboards, and those types of things. They could be a little bit more simple. The administration has to be an aficionado to do any sort of administration and maintenance, for example, setting up the way you want to modify the lead tracks or functions. These systems tend to be quite cumbersome."
"We have a lot of strategic accounts and large accounts that are tied with all the growth and acquisitions across North America, being able to tag parent-child accounts in an easier fashion would be better. This is the biggest pain point is associating parent to child and being able to align and manage it better. Overall a better parent-child relationship between accounts would be a benefit."
"The solution offers upgrades at a slower pace. The solution needs to keep up with competitors."
"I don't have any notes for improvement. It serves us well."
"The initial setup process was a complex thing to do because four different organizations were working together."
"We would like to have an Asset Management and/or Project Management feature enabled in this version and in the IT Service Management edition."
"I know that discovery tools are not meant to be simple, but somehow, if they could make it more simple and robust, that would be great."
"When it comes to changing some of the features, I would like a little more leeway."
"When we are using the solution on mobile phones on their networks the performance is reduced with a delay of approximately 8 seconds. There is less delay using the desktop computers connected to the WiFi or to the network directly."
"The reporting, which also includes dashboards, needs to be improved, and there should also be the ability to turn on and off portions of Project Management. Currently, as soon as you install the new version, you've got to go back there and make all the tweaks. There should be just a configuration file that goes to the new version. The Project Management module does not leverage the knowledge base the way it should, and there is no built-in ability to get to the articles. Resource management should be easier. It would be amazing if they can make resource management a little bit more graphical. There are other solutions that I've seen where resource management was a more visual experience."
"Currently, we are finding it a bit difficult to monitor the subscriptions that are being used. The reporting feature related to this can be improved. Its ITOM functionality can be improved. BMC does a better job than ServiceNow in terms of capturing utilization and other such things."
"I would like to see more functionality in terms of custom workflows, not impacting the overall platform health."
"Vulnerability management could be improved. Also, integration with tools such as Microsoft Defender ATP needs improvement."
Salesforce Platform is ranked 9th in Rapid Application Development Software with 81 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. Salesforce Platform is rated 8.2, while ServiceNow is rated 8.4. The top reviewer of Salesforce Platform writes "Reliable with good reporting and custom dashboards". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Salesforce Platform is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Microsoft Azure, Appian and Amazon AWS, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM and IBM Maximo. See our Salesforce Platform vs. ServiceNow report.
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