We performed a comparison between TeamViewer and TeamViewer Pilot based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It's pretty easy to use. Just key in an ID and password and connect. For meetings, just enter the meeting ID and connect."
"The most valuable feature of TeamViewer is its ease of use and beneficial remote access."
"The most valuable features of I use TeamViewer are the ease of access and frequent updates."
"TeamViewer has a lot of options for deploying the Hosts, where you can mass deploy them very easily, and you can pre-configure them."
"From my perspective, the most important is the login."
"The most valuable features of TeamViewer are the ease of connecting to remote computers. I do not need a lot of information about their computers to connect, a nontechnical person can give me the information needed for me to connect. Additionally, the solution does not gather other system information about the host or client's systems as other solutions might, such as AnyDesk."
"TeamViewer is a scalable solution."
"The most valuable feature of TeamViewer is the remote access connection. Additionally, it is easy to use."
"TeamViewer has a legacy and may not be using the latest UI trends."
"Sometimes we'll have a device in the field, and I'll click on remote control and it says "Can't authenticate." I'll double click in a different part of the TeamViewer interface and it'll say "Can't authenticate." Then I'll do it a third time and it connects. It's possible that it's just bad luck. It's also very possible that it's some bug within TeamViewer..."
"I can use up to three computers, but sometimes I have four. So, it would be nice to have at least four computers."
"The installation and the update agent could improve."
"We'd like to be able to work from mobile to desktop and vice versa. We'd like more mobility."
"Sometimes it lags."
"The performance could always be better."
"I am not sure about all the features of TeamViewer, but if they have no voice communication or file transfer features they should add them."
"It's quite power-hungry and some customers complain that it drains the batteries on their smartphones very quickly."
"The location markings can appear incorrectly."
Earn 20 points
TeamViewer is ranked 1st in Remote Access with 85 reviews while TeamViewer Pilot is ranked 29th in Remote Access. TeamViewer is rated 8.6, while TeamViewer Pilot is rated 8.0. The top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". On the other hand, the top reviewer of TeamViewer Pilot writes "Good tech support ". TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and BeyondTrust Remote Support, whereas TeamViewer Pilot is most compared with TeamViewer Tensor. See our TeamViewer vs. TeamViewer Pilot report.
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