We performed a comparison between TeamViewer and Zoho Assist based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The product is quite stable. The performance is good."
"The solution is very stable. We've never had a problem with it."
"The most important feature of TeamViewer is its ease of use."
"The implementation is quite straightforward."
"TeamViewer is a scalable solution."
"With an image, you can see immediately what's going on. You can run some tests. Without the solution, you need to do everything by telephone. It's not even thinkable."
"The product is easy to install."
"The quality of the call and the quality of the sharing have been excellent."
"Technical support is easy to reach."
"Screen monitoring and screen sharing, as well as screen remote control, are all very useful features."
"It is a scalable solution. "
"The performance could always be better."
"You can't configure multiple, unattended control passwords on the Mac. On the Mac, there's only one. On Windows, there are multiple unattended control passwords. I have people in different departments. My infrastructure people need to control a server and my developers may need to go into that same server. But I don't want them to have the same password... on the Mac, it can be done but it's extremely clunky and problematic."
"I would like to see something like a TeamViewer mobile application for iOS or possibly Android. I think this would be fantastic given how technology is evolving today. It would be beneficial to use it with your smartphone."
"The stability of TeamViewer is good, but it could be better."
"I would like it if the trial version of TeamViewer allowed you to have a connection for much longer."
"On occasion, when remote connection process can't connect to a machine, the error messages aren't always helpful to tell you why you can't connect, as the message doesn't help troubleshoot whether it is too slow, too much interference, etc. I usually have to run to another computer and figure out what is going on, then restart it. The diagnostics could be improved."
"We'd like to be able to work from mobile to desktop and vice versa. We'd like more mobility."
"I can use up to three computers, but sometimes I have four. So, it would be nice to have at least four computers."
"Support could be more knowledgeable."
"They do have some glitches in the microphone and speaker, especially during remote access."
"It could be integrated with IT management tools."
TeamViewer is ranked 1st in Remote Access with 85 reviews while Zoho Assist is ranked 22nd in Remote Access with 3 reviews. TeamViewer is rated 8.6, while Zoho Assist is rated 8.6. The top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". On the other hand, the top reviewer of Zoho Assist writes "Secure, reliable, and great for remote access". TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and BeyondTrust Remote Support, whereas Zoho Assist is most compared with . See our TeamViewer vs. Zoho Assist report.
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