Atlassian Stack Reviews 2017

Atlassian Stack Reviews 2017
What do Atlassian users say about the vendor’s developer tools?

What do current Atlassian users in the enterprise tech community say about the vendor’s various developer tools?

On June 13th 2017, Atlassian announced the launch of 13th 2017, Atlassian announced the launch of Atlassian Stack, defined by TechCrunch as “a new subscription service that bundles virtually all of the company’s self-hosted developer tools into a single offering.

...Instead of having to subscribe to individual products, enterprises can opt for the Atlassian Stack and get access to a full set of developer tools.”

The Atlassian Stack includes:

  • Data Center versions: JIRA Software, Bitbucket, JIRA Service Desk, Confluence

  • Server versions: JIRA Core, HipChat, Bamboo, FishEye, Crucible, Crowd

  • Add-ons: Portfolio for JIRA, Capture for JIRA, Questions for Confluence, Team Calendars for Confluence

  • Premier Support 

Atlassian Confluence

Confluence’s user base on IT Central Station consists of IT Ops managers, technical test leads, IT infrastructure consultants, program managers, application engineers, and other enterprise IT users.

Given their vast experience with using Confluence for their enterprise social and corporate portal needs, what advice can current Confluence users share about the software?

Most Valuable Features

Anthony Q. DeLoach, Program Manager at a Government agency with 1,000-5,000 employees:

DeLoach writes that above all, Confluence’s “most valuable feature is the ability to create business collaboration solutions without having an army of IT professionals. We can create web-like interfaces without needing to be an expert in Java, Java scripts, or HTML.”

Guilherme Yoshikazu Saito Machado, IT Specialist at a manufacturing company with 501-1,000 employees:

Machado also adds: “I like the macros (formatting, PDF, images, etc.), tags, tables (with autonumber), @user for citing another user, comments, and the access control in content using groups and users.”

How Confluence Compares to its Alternatives

MediaWiki and SharePoint

Sergio Yazyi, IT Strategy & Change Consultant at an energy/utilities company with 1,001-5,000 employees:

“In comparison with MediaWiki, Confluence is easy to use, more user-friendly, and is rich with social/collaboration features. It has a relatively low cost, and integrates better with other Atlassian tools such as JIRA, Bitbucket, and Bamboo.

In comparison with SharePoint, Confluence has a Wiki native design and social features, so it’s easy to collaborate on content creation. I like to compare it to a "whiteboard", whereas SharePoint feels more like a "library". Although SharePoint has improved a lot in the last few years, its patterns of use are still more like a "repository", rather than "collaborative editing".

Google Docs is the king of collaborative editing, but Confluence enables better structure for a team, with knowledge-centered design.”


HipChat is used by engineering operations leads, support engineers, project managers, and others. What do these professionals share about HipChat?

Organizational Improvements

An Engineering Operations Lead at a financial services firm with 51-200 employees:

This user describes that “Our entire organization uses this as our default messaging app, not just our software engineering teams. It drastically helped improve our communication across departments once we got everyone on. 

Plus, we use it as our “Chat Ops”-type tool to monitor systems and software development applications.”

Room for Improvement

A Project Manager/Client Services Director at a marketing services firm with 51-200 employees:

“The only thing, that I can think of, is to either integrate other apps/software or maybe, enable screen-sharing and video conference. However, I think that is more of an enhancement of the app, rather than an improvement.”

Advice to Existing or Potential HipChat Users

“If your organization is struggling with team collaboration and never ending email chains, HipChat is the perfect solution for your problems.

It’s a fun tool with great features like high quality video calling and the pricing is the most affordable among other products in the market.

Organizations using other Atlassian products like JIRA, Confluence, and Bitbucket should definitely consider giving it a try." 


Many IT Central Station users, with professional roles such as test manager, testing engineer, test analyst, and QA manager write about their experience with JIRA

Many users discuss JIRA in the context of tracking software development sprints and project management tasks, while others describe the evaluation processes they underwent prior to choosing JIRA -- explaining why they chose this tool as opposed to other options, such as Microsoft TFS and HPE UFT (QTP).

Most Valuable Features

Mehmet Kazgan, CEO at a healthcare company with 51-200 employees:

Kazgan emphasizes that JIRA is “Easy to configure, very fast to configure, extremely powerful workflows and schemes, integrates with other Atlassian tools as well as 3rd party tools.”

Kazgan then explains further that “Collaboration and software development lifecycle were the 2 keys that JIRA served great for. We have multiple organizations in the company already using JIRA for tracking projects.”

JIRA’s Customer Service

Joe Friedrichsen, Managing Director Business Change and Quality Assurance at Blue Cross & Blue Shield of Rhode Island shares his experience with JIRA’s customer service

Most of their customer service comes from the community. Robust community of evangelists who respond rather quickly.

As the application is highly stable, contacting customer service has been few and far between. Responses came thru within expected timeframes and were helpful, even if pointing to already published articles.”


Bitbucket users consist of IT Infrastructure Consultants, SCM Engineers, Technical Account Managers, and others.  

Bitbucket Server

Most Valuable Features

Valentin Hobel, Senior Consultant IT Infrastructure at a tech consulting company with 51-200 employees:

Hobel shares that “The permission system for Git repositories and viewing all contributions to a Git repo are the most valuable features I could think of. In addition, it is really nice that users can create their personal repositories.

Stash really helped us to introduce a very granular permission system for our software repositories. Furthermore, it makes working with Git a lot easier since users can manage most things with a decent Web GUI.”

Solutions Used Prior to Bitbucket Server

Hobel shares how Bitbucket Server compares to Crucible and Fisheye, which he used prior to Bitbucket:   

“We used Crucible and Fisheye from the same vendor and linked it to our existing SVN and Git servers. We switched because a normal Git installation doesn't provide a permission system.”

Bitbucket Data Center

Most Valuable Features

A Senior SCM Engineer at a financial services firm with 1,001-5,000 employees:

This SCM Engineer stresses the importance of the clustering feature:

“The ability to run your Bitbucket instance on a cluster of multiple nodes (connected by a high bandwidth, low latency network). This provides scalable capacity, performance, and high availability.

This is the top feature since every firm is looking for business resiliency. It is a cluster of nodes connected to a load balancer and single node failure doesn't impact the developer operations. More nodes can be added to, or deleted from, the system without downtime.”

Room for Improvement

This SCM Engineer suggests several improvements that would further improve Bitbucket Data Center:

  • Branch naming restrictions should be implemented either via a native feature or should be a part of separate plugin/hooks.

  • Ability to configure files for excluding merges. For example, VERSION.txt, POM.XML are specific to each release and there is no need to merge them to other release branches.

  • Folder level locking could be improved. We can lock a branch entirely now, but we cannot lock a specific folder from a specific branch.


Read more of the latest reviews for the Atlassian Stack on IT Central Station.