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Network Troubleshooting Reviews -- New for Q2 2017


Which network troubleshooting tools are enterprise tech professionals talking about in Q2 2017?

In the review excerpts below, users discuss valuable features and areas that need improvement for the following solutions:

CA Spectrum

Valuable Features

Mark Parkin, Enterprise Systems Management (ESM) Engineer at a aerospace and defense firm with 10,001+ employees, describes the value that CA Spectrum provides:

“This product automates much of what is involved in monitoring.

For instance, device discovery can be performed in any of a number of ways with minimal manual intervention. The model catalog in Spectrum (digital models for various physical or virtual devices) is very extensive so, in most cases, monitoring uses device models that precisely match the actual device. This provides excellent tailored monitoring ability.

Spectrum can be set up as fully fault-tolerant and in that scenario, it can provide near 100% monitoring uptime; five-nines monitoring uptime is certainly attainable.”

Room for Improvement

Snehashis Paul, TEM Engineer at a tech services company with 1,001-5,000 employees, suggests improvements be made to CA Spectrum’s NCM:

“NCM: Needs to be more user-friendly and refined. The ability to quickly see changes across various time configured backups helps to quickly identify changes which could be a root cause to a prevalent problem due to incorrect configurations.”

OptiView XG

Valuable Features

An Engineer at a tech services company with 10,001+ employees describes:

“We are looking at packet loss, tracking the packets which are going to and from a tap to figure out exactly what the problems are with the traffic movement.

We are using this product to improve our view of what is happening with the packets. We can analyze the information there fairly quickly. We can resolve the issue at hand, whether it is a software issue or a hardware issue.”

Room for Improvement

A Network Analyst at a pharma/biotech company with 1,001-5,000 employees suggests improvements be made to OptiView XG’s licensing costs:

“The licensing cost needs to improve since it is very expensive, especially the licensing and maintenance costs.

We used to cover the maintenance, but it's too expensive, so we no longer pay on a yearly basis for the maintenance anymore.”

AirMagnet Survey

Valuable Features

Sreeraj Nair, Engineer/Project Coordinator at a tech services company with 501-1,000 employees, points to the value of AirMagnet Survey’s user-friendliness:

“It's helping me a lot for designing and for carrying out large implementations. By using this tool, we can also deploy a very big WiFi network.

I have used other solutions like the Ekahau Wi-Fi tools, but I think this one is more user-friendly.”

Room for Improvement

Adnan Ahmad, Sr. Network Engineer - Network Information Systems at a tech services company, writes:

“Last year, we had a project where the client was using Cisco 1700 series AP and they asked for a heat map. We have to select the exact model in the list provided in AirMagnet and, at that time, Cisco AP 1700 series was not present in the list provided.

We have to add the device manually by adding its path and details. If the available list of APs is updated, it will be very good.”

Observer GigaStor

Valuable Features

Jimmy Stockton, Senior Network Engineer at a healthcare company with 1,001-5,000 employees, writes:

“Industry-leading line rates, packet capture technology, and data-mining capabilities are the most valuable features.

In addition, their layer 4-7 analysis is a valuable asset to our organization.”

Room for Improvement

An MFG Diagnostic Integrator at a tech services company with 1,001-5,000 employees would like to see improvements made to Observer GigaStor’s interface:

“The interface is pretty complex, so for the average user, it takes a while to get up to speed with it. I would like it to be more user-friendly.”

Read more network troubleshooting reviews on IT Central Station.

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