Founded in 1999, Salesforce.com is a leading enterprise cloud computing provider. Salesforce.com is best known for its sales and CRM applications, but its products have expanded to include customer service, marketing, an application-development platform, social networking, as well as B2B customer data and sales performance tools.
Being cloud-based or mobile-based, all products and services are low cost, low risk, and provide speedy results.
Major Salesforce.com Customers:
Major Salesforce.com customers include Philips, GE, Wells Fargo Bank, Facebook, Coca-Cola Enterprises, and Toyota Motor Corporation.
Salesforce.com Pricing & Products:
Salesforce.com pricing is dependent on the specific solution selected, and most of the pricing models are available online. Free trials and demos are also offered for some of the options.
The solutions offered by Salesforce.com include:
- Sales Cloud – Sales application.
- Service Cloud – Customer service application.
- Marketing Cloud – Social marketing solution.
- Platform – Platform to develop applications for customers and employees.
- Chatter – Enterprise social network.
- Data.com – B2B customer data.
- Work.com – Tools to drive sales performance.
This table shows the Salesforce.com pricing options for the company’s flagship offering, the Sales Cloud:
|Option||Description||Price per User per Month (billed annually, annual contract required)|
|Contact Manager||Provides contact management for a maximum of 5 users.||$5|
|Group||Basic marketing and sales functionality. Caters for up to 5 users.||$25|
|Professional||Total CRM solution for full team, no matter the size.||$65|
|Enterprise||Customizable CRM solution to be used across entire organization. This is the most popular option.||$125|
|Performance||CRM is extended to accelerate performance. Includes all Enterprise features plus many other capabilities, including Service Cloud, Work.com perform, and Data.com company profiles and contacts.||$300|
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By Hadas Bergman