ServiceNow Pricing


Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.


Major Customers:

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow


Pricing & Plans:

Software licenses are based on defined models. You can create the models to organize software licences is any way that makes sense for your organization. Common methods of defining models and licenses include by department or by region. Licenses can be associated with a contract.

Licensing Types:

  • By CPU: (cores / number of CPUs)

  • By number of points: (per installation - IBM PVU)

  • By user (number of users: / per named user)

  • By utilization: (usage (CPU) / usage (user))

  • By workstation: (per workstation)

Licensing Models:

  • Individual: given to individuals.

  • Bulk allocated: allocated to users via entitlements.

  • Bulk not allocated: given to users with details, such as who has a license or where the license is located, not tracked.

Enterprise and Subscription Licenses:

  • Enterprise license: usually a license for large customers that provides some flexibility, an agreed upon discount price, and a mechanism for easy administration.

  • Subscription license: an annual or multi-year license that provides the right to use the software and to obtain software updates and service.


Free Trial / Demo:

Demos are available upon request, on ServiceNow’s website.

Want Advice From Your Peers?

If you’re looking to learn more about ServiceNow pricing and benefits then you’ve come to the right place. IT Central Station has hundreds of users who are successfully using Help Desk Software, IT Asset Management, IT Service Management and Rapid Application Development Software solutions in their businesses. Read reviews of ServiceNow and also of alternate solutions, such as HPE Service Manager, Zendesk, BMC Remedy and JIRA Service Desk. These users are also available to answer any questions that you may have about any of these products.

Also, check out the advice users have regarding cost and licensing for HPE Service Manager, Zendesk and BMC Remedy.

IT Central Station is the leading product review site for enterprise technology. Our community of peers has contributed 10,000+ reviews and share their tips and advice for choosing vendors. In a market full of vendor hype, you can use IT Central Station to connect with peers, promote your expertise, and get the information you need.

By Meir Joffe



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