All-Flash Storage Arrays Custom Reviews

Showing reviews of the top ranking products in All-Flash Storage Arrays, containing the term Custom
NetApp AFF (All Flash FAS): Custom
Peg Heffron says in a NetApp AFF (All Flash FAS) review
Network Professional at a transportation company with 5,001-10,000 employees

I would like to see a little more flexibility in customizing some of the SnapMirror stuff. We have been having a little trouble and, in the first round with tech support, they say, "Well, this is how we do it."

It's not exactly throttled but it's limited in the number of connections it makes. We would like to be able to tweak that, to increase it a little bit, because we don't have half a dozen large areas that we are protecting, we have more like 40 or 50 areas. They run into each other a little bit and I don't want to spend time on them.

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Sonu Parmar says in a NetApp AFF (All Flash FAS) review
IT Manager at TELUS Corporation

Since the product hasn't gone down in three year, there hasn't been a need to contact technical support.

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Ashwin Bhadra says in a NetApp AFF (All Flash FAS) review
Senior Manager of Product and Services at a tech services company with 1,001-5,000 employees

Tech support is not just for AFF, we have a long-standing relationship with NetApp. Overall, the support guys are very proactive. They help us with new fixes and patches - we keep up with them. We have a very good relationship.

We haven't really had much of a need to escalate issues. We don't actually get into "escalation mode." We just talk with senior management and things get done. We're happy with the support.

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Keith Latimer says in a NetApp AFF (All Flash FAS) review
IT Operations Manager at Idaho State Insurance Fund

NetApp's support has always been top-notch. I haven't met anyone in the NetApp institution who hasn't been a remarkably intelligent, easy-going person to work with. It is amazing. Everyone from their support crews to their sales engineers are good. We have a good relationship with them.

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Sandeep Thota says in a NetApp AFF (All Flash FAS) review
Consulting Manager at a tech services company with 1,001-5,000 employees

The scalability is amazing. It is like an entry level box which scales up to almost a 144 drives. It is more than what an entry customer usually needs. It is suitable for expandability needs and can grow with the customer.

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SeniorEn1c49 says in a NetApp AFF (All Flash FAS) review
Senior Engineer at a financial services firm with 1,001-5,000 employees

Technical support is always great from NetApp. It is the best.

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it_user577449 says in a NetApp AFF (All Flash FAS) review
Manager Biomedical System Services at a healthcare company with 1,001-5,000 employees

Technical support has been excellent. We have local technical support. If we give them a call and need somebody onsite, they could be there within ten to 15 minutes.

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StorageE3f86 says in a NetApp AFF (All Flash FAS) review
Storage Engineer at a university with 10,001+ employees

Support has been good. I've had a few cases where support wasn't able to answer the question or they took quite a while, but majority of issues have been answered fairly quickly.

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SeniorIn28f7 says in a NetApp AFF (All Flash FAS) review
Senior in technology and engineer at a marketing services firm

Technical support is excellent. We have an excellent team with NetApp. They help us and they are available anytime that we need them.

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StorageEd685 says in a NetApp AFF (All Flash FAS) review
Storage Engineer at a healthcare company with 1,001-5,000 employees

Technical support has been really good. NetApp support has been really helpful. We have a SAM that we use as well, and he helps us with issues that come up, bugs, etc.

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Principal Architect at a tech company with 5,001-10,000 employees

We have a multi-tenant shared solution that we use with Quality of Service to provide bare metal as a service and IP storage to our customers. We keep it very simple. It's an automated solution which customers configure on a portal and then it automatically configures storage for them.

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Executive director IT Systems at MemorialCare Health System

Technical support has been very good. We use scripting called WFA, and we've had a little bit of an issue with that, going from the first generation to the second generation. But the actual hardware, product, and support itself have been excellent.

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SystemsE2a93 says in a NetApp AFF (All Flash FAS) review
Systems Engineer Manager at a hospitality company with 10,001+ employees

Our technical support experience hasn't been very good. However, we are hoping with our new contract that it will be a lot better.

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SysAdminacb3 says in a NetApp AFF (All Flash FAS) review
Sys Admin at a financial services firm with 201-500 employees

Technical support is a little hit and miss, at least with the particular things that I've called for. The SRA stuff that intergrades with SRM is a problem point. It's a pain point. The support personnel aren't always knowledgeable on that product. At times, they are not even aware what product is supported and what is not, when one has been deprecated and there is a new one out, and what the bug fixes of the newer version are.

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Sunder Periesany says in a NetApp AFF (All Flash FAS) review
Technical manager at Macrovention

We have a range of customers, from manufacturing to oil & gas, in Malaysia. We have been using NetApp for quite some time, but now performance is a big issue for our customers, along with other challenges for them, so they are opting to go to All Flash.

NetApp is doing a good job of delivering to and satisfying customers. All Flash cloud technology has helped them a lot.

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DataDeli1702 says in a NetApp AFF (All Flash FAS) review
Data Delivery at a financial services firm with 1,001-5,000 employees

From a technical perspective, the technical support is good.

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Ed Alexander says in a NetApp AFF (All Flash FAS) review
Senior Systems Administrator at a computer software company with 10,001+ employees

As with all NetApp tech support, it's outstanding. It is the best in the industry. It is very easy to escalate.

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SeniorStd2e6 says in a NetApp AFF (All Flash FAS) review
Senior storage engineer at a government with 10,001+ employees

The improvement for us has been space savings on the All Flash FAS platform. The data space savings are almost three times better than the what we have right now, a two-to-one ratio.

Regarding the user experience, it's pretty fast. For applications where they require a high throughput, this platform is pretty solid. It also helps improve the performance of enterprise applications, data analytics, and VMs because it's pretty fast. We are on a different level of tiered platform, where the All Flash is completely hybrid, SSD aggregate, so it tripled the performance for the customer.

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SeniorSt396d says in a NetApp AFF (All Flash FAS) review
Senior Storage Engineer at a legal firm with 1,001-5,000 employees

Technical support is first rate. We are very satisfied with it.

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PyldItgrn734 says in a NetApp AFF (All Flash FAS) review
Payload Integration at a tech services company with 10,001+ employees

The tech support is good, although I don't use them that much. The product is good. 

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DataCentee24 says in a NetApp AFF (All Flash FAS) review
Data Center Engineer at a non-profit

I mostly interact with my sales engineer who is very sharp. The few times that I've had to interact with technical support, it has been very good.

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NetworkSb3b8 says in a NetApp AFF (All Flash FAS) review
Network Services Manager at a healthcare company with 1,001-5,000 employees

Zero downtime, so we've never really called. The engineer who supports it will call for firmware upgrades or for a yellow light: "Why is it on?" For the most part, we haven't had any issues with it at all.

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RajkumarKatke says in a NetApp AFF (All Flash FAS) review
Technical Solution Architect at a financial services firm with 10,001+ employees

The technical support is fantastic. No one else is like their team. We're happy with them.

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Rodrigo Carte says in a NetApp AFF (All Flash FAS) review
Head of IT at Inacap

The technical support is invaluable. If you need answers to a problem, they provide good answers. I am very happy with it.

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SanEnginf30d says in a NetApp AFF (All Flash FAS) review
SAN Engineer at a financial services firm with 1,001-5,000 employees

NetApp is introducing All Flash FAS with the all-flash array. Our customers like performance, they don't want to deal with latency. Using an all-flash array, our customers get impact from performance.

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StorageA3fb6 says in a NetApp AFF (All Flash FAS) review
Storage Architect at a retailer with 10,001+ employees

Technical support is a little lackluster. Some of the issues that we've had were opening up tickets. They seem to be routed in the wrong direction or it takes one or two days to get a call back for simple tasks. However, if we want immediate assistance, we have to open up a Severity 1 case, and sometimes it's not a Severity 1. But if we need a response back within four hours, we'll open it as a Severity 1, then once they contact us, we can drop the severity of the ticket.

Calling technical support with NetApp, you talk to ten unknowledgeable people to get one half decent person. It becomes frustrating, especially if you have an immediate need for an enterprise outage.

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Zakeer Mohammed says in a NetApp AFF (All Flash FAS) review
Storage Engineer at a tech services company with 10,001+ employees

For vendor coordination, the technical support has been good. They do good work and analysis on things that I need. They specifically provide good answers to my questions.

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StorageE2e33 says in a NetApp AFF (All Flash FAS) review
Storage Engineer at a tech services company with 10,001+ employees

I go to tech support with difficulty because I installed NetApp for many years I know what to expect when I call. When I don't get the support tech that I'm expecting and I'm trying to get to the right one, it can get very frustrating for me to push my way to the right person. NetApp has the right people, it's just a matter of getting to them.

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Chief Enterprise Architect at a healthcare company with 1,001-5,000 employees

We use almost all of our virtualization workloads on All Flash. Before we migrated to All Flash we used to use a different vendor for NAS solution. Some were NAS and some were Block storage. Now, logging ETLs are maybe ten times faster currently than what they used to be. We are getting amazing speeds off of FAS that we never had before.

We also use a lot of the AFF for end user storage. All the shared file systems, all the file systems that a particular user has, as a G drive, E drive, F drive or shared drives between various customers and various departments are all running off of the All Flash File system. So now, the rendering of FAS is so much faster than what it used to be. On top of that, we used to do Block. We would take Block, we would do NFS or do Samba to share those file systems for the users. Now, because they are coming straight off of NFS 3 and 4, the speed is marvelous. They are almost five to seven times faster rending all their files, saving all their files, retrieving all their files. It's amazing.

I don't know how much IT support has any bearing on All Flash File system. Now the only thing that we have provided that is better now is the speed and stability. Now if you can add that to capabilities, then, of course, IT has provided additional capabilities of having faster rendering and just getting their work done a little quicker.

The biggest workload that we have is maybe 95 to 97% of all virtual workloads are now running on All Flash. It has dramatically changed the way all of our VMs work. Now, not only they are faster but a couple of things that are in addition is that we do snaps off of our flash storage. Not only are the workloads faster but if the virtual machine goes down, the restore is 20 times faster now than it ever used to be. We don't have to go to a spin disc, we can just flash off of our flash back onto a no spin disc and the restore takes almost seconds to come back.

Total costs of ownership have two different values to them. One value is just strictly the capital cost of it. Number two is the operational cost. You've got to look at the CapEx and how much it cost. That is currently a little higher than it would be in two or three years. Now, Apex is where things are getting really nice. The maintenance is less. The discs failure are really low. Data issues or corruption is really low. The CapEx is currently high and Apex is getting to almost insignificant numbers.

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Jaime Cogua says in a NetApp AFF (All Flash FAS) review
Senior Unix Storage Engineer at a consultancy with 1,001-5,000 employees

NetApp tech support is so good. Their tech support has always been so stable and the people are so good in case of any failure or any good feature that needs to be updated or features that supposedly can help with performance to improve some performance. NetApp support is one of the best that I deal with.

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Principal Engineer at a retailer with 5,001-10,000 employees

AFF tech support we've had a couple of calls open and it's always been brilliant. I really like the chat feature because one of the things that annoys me is the conference calls that usually come when you have to contact the hardware vendor. You get stuck on a webex or a conference call for hours on end where it's just easier to chat to the techo at NetApp in real time and if he isn't able to help you he'll just pass you on to the next one and you end up staying in the chat which means that I continue working while dealing with a problem.

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Michael Archuleta says in a NetApp AFF (All Flash FAS) review
Chief Information Officer at Mt. San Rafael Hospital

Tech support has been absolutely amazing. I think on the technical aspects as well, my staff is able to get great support from the NetApp technical support resources that we have. What I love about NetApp is they have a health care division. At times, it's such an amazing thing because if we have a healthcare-related issue, there's no one better than having prior CIOs from health care organizations that NetApp has hired, and that are part of the healthcare team, to help out with any of those initiatives and support problems. Support has been absolutely phenomenal.

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Senior CI Engineer at a financial services firm with 1,001-5,000 employees

Their tech support is fantastic. NetApp is amazing with getting you through difficult problems. When you call into global support there's somebody that answers the phone quickly and they're extremely helpful. We have other NetApp resources like our sales SEs and people that help us out. There's always somebody there to point you in the right direction and help you to get the solutions to the problems you need.

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Alberto Alberti says in a NetApp AFF (All Flash FAS) review
Senior System Engineer at ICTeam

VMware multi-tenant and SnapMirror destination, multi customers' filesystem too, no problem with multi AD and domain

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Rodrigo Carte says in a NetApp AFF (All Flash FAS) review
Head of IT at Inacap

Communication with the customer for showing and exploring the new technologies is available.

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SteveGrangert says in a NetApp AFF (All Flash FAS) review
Storage Engineer at Missile Defense Agency

We don't use NetApp AFF for machine learning or artificial intelligence applications.

With respect to latency, we basically don't have any. If it's there then nobody knows it and nobody can see it. I'm probably the only one that can recognize that it's there, and I barely catch it. This solution is all-flash, so the latency is almost nonexistent.

The DP protection level is great. You can have three disks failing and you would still get your data. I think it takes four to fail before you can't access data. The snapshot capability is there, which we use a lot, along with those other really wonderful tools that can be used. We depend very heavily on just the DP because it's so reliable. We have not had any data inaccessible because of any kind of drive failure, at all since we started. That was with our original FAS8040. This is a pretty robust and pretty reliable system, and we don't worry too much about the data that is on it. In fact, I don't worry about it at all because it just works.

Using this solution has helped us by making things go faster, but we have not really implemented some of the things that we want to do. For example, we're getting ready to use the VDI capability where we do virtualization of systems. We're still trying to get the infrastructure in place. We deal with different locations around the world and rather than shipping hard drives that are not installed into PCs, then re-installing them at the main site, we want to use VDI. With VDI, we turn on a dumb system that has no permanent storage. It goes in, they run the application and we can control it all from one location, there in our data center. So, that's what we're moving towards. The reason for the A300 is so that our latency is so low that we can do large-scale virtualization. We use VMware a tremendous amount.

NetApp helps us to unify data services across SAN and NAS environments, but I cannot give specifics because the details are confidential.

I have extensive experience with storage systems, and so far, NetApp AFF has not allowed me to leverage data in ways that I have not previously thought of.

Implementing NetApp has allowed us to add new applications without having to purchase additional storage. This is true, in particular, for one of our end customers who spent three years deciding on the necessity of purchasing an A300. Ultimately, the customer ran out of storage space and found that upgrading the existing FAS8040 would have cost three times more. Their current system has quadruple the space of the previous one.

With respect to moving large amounts of data, we are not allowed to move data outside of our data center. However, when we installed the new A300, the moving of data from our FAS8040 was seamless. We were able to move all of the data during the daytime and nobody knew that we were doing it. It ran in the background and nobody noticed.

We have not relocated resources that have been used for storage because I am the only full-time storage resource. I do have some people that are there to help back me up if I need some help or if I go on vacation, but I'm the only dedicated storage guy. Our systems architect, who handles the design for network, storage, and other systems, is also familiar with our storage. We also have a couple of recent hires who will be trained, but they will only be used if I need help or am not available.

Talking about the application response time, I know that it has increased since we started using this solution, but I don't think that the users have actually noticed it. They know that it is a little bit snappier, but I don't think they understand how much faster it really is. I noticed because I can look at the system manager or the unify manager to see the performance numbers. I can see where the number was higher before in places where there was a lot of disk IO. We had a mix of SATA, SAS, and flash, but now we have one hundred percent flash, so the performance graph is barely moving along the bottom. The users have not really noticed yet because they're not really putting a load on it. At least not yet. Give them a chance though. Once they figure it out, they'll use it. I would say that in another year, they'll figure it out.

NetApp AFF has reduced our data center costs, considering the increase in the amount of data space. Had we moved to the same capacity with our older FAS8040 then it would have cost us four and a half million dollars, and we would not have even had new controller heads. With the new A300, it cost under two million, so it was very cost-effective. That, in itself, saved us money. Plus, the fact that it is all solid-state with no spinning disks means that the amount of electricity is going to be less. There may also be savings in terms of cooling in the data center.

As far as worrying about the amount of space, that was the whole reason for buying the A300. Our FAS8040 was a very good unit that did not have a single failure in three years, but when it ran out of space it was time to upgrade.

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DavidGarcia says in a NetApp AFF (All Flash FAS) review
Systems Engineer at Nordstrom, Inc.

Technical support for this solution is good, and I've never had a problem. They are straight to the point and give you a lot of detail on what to expect or what you might run into. Whether you call or get support online, it is pretty good.

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reviewer1223355 says in a NetApp AFF (All Flash FAS) review
IT Director at a legal firm

This product was brought in when I started with the company, so that's hard for me to answer how it has improved my organization. I would say that it's improved the performance of our virtual machines because we weren't using Flash before this. We were only using Flash Cache. Stepping from Flash Cache with SAS drives up to an all-flash system really had a notable difference.

Thin provisioning enables us to add new applications without having to purchase additional storage. Virtually anything that we need to get started with is going to be smaller at the beginning than what the sales guys that sell our services tell us. We're about to bring in five terabytes of data. Due to the nature of our business operations that could happen over a series of months or even a year. We get that data from our clients. Thin provisioning allows us to use only the storage we need when we need it.

The solution allows the movement of large amounts of data from one data center to another, without interrupting the business. We're only doing that right now for disaster recovery purposes. With that said, it would be much more difficult to move our data at a file-level than at the block level with SnapMirror. We needed a dedicated connection to the DR location regardless, but it's probably saved our IT operations some bandwidth there.

I'm inclined to say the solution reduced our data center costs, but I don't have good modeling on that. The solution was brought in right when I started, so in regards to any cost modeling, I wasn't part of that conversation.

The solution freed us from worrying about storage as a limiting factor. In our line of business, we deal with some highly duplicative data. It has to do with what our customers send us to store and process through on their behalf. Redundant storage due to business workflows doesn't penalize us on the storage side when we get to block-level deduplication and compression. It can make a really big difference there. In some cases, some of the data we host for clients gets the same type of compression you would see in a VDI type environment. It's been really advantageous to us there.

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reviewer1223358 says in a NetApp AFF (All Flash FAS) review
Infrastructure Team Lead at a pharma/biotech company with 51-200 employees

I am happy with their technical support. It's not bad. We haven't had to use it very much, but I think they're proficient.

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reviewer1223364 says in a NetApp AFF (All Flash FAS) review
Sr Storage Engineer at a financial services firm with 1,001-5,000 employees

The technical support has been all right, but it takes a while to get a hold of the right person because you've got to go through the level one, level two support. But, after a while, you get the support that you need.

We do have experts within the company, so we only go to NetApp's support when we have a very serious issue that we need to work on.

Overall, it has been all right.

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reviewer1223367 says in a NetApp AFF (All Flash FAS) review
Storage Administrator at a energy/utilities company with 1,001-5,000 employees

We have been happy with the performance and it has not given us any issues.

I like the simplicity of data protection and data management. We use snapshots for our FAS recovery, and we use SnapVault for our backups.

NetApp definitely simplifies our IT operations by unifying services. We only use this solution on-premises, but with NAS, we don't need Microsoft Windows to create a share. It's all on our NetApp platform. I like it because we do not have to switch.

I wouldn't say that we have reallocated resources that were previously dedicated to storage operations, although it does give us time to do other things.

We have used NetApp to move large amounts of data between data centers. It has made it easier for us, and RPOs are shorter because of it.

With respect to the response time for applications, I can definitely say that it has improved, although we have not done any benchmarking. I perceive the improvement through monitoring the applications.

This solution is pretty expensive, so I'm not sure whether it has reduced our data center costs.

NetApp has helped eliminate storage as a limiting factor in our business. My customers are happier because they have no issues with performance or accessing their data.

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VikramjeetSingh says in a NetApp AFF (All Flash FAS) review
Storage Analyst at a financial services firm with 10,001+ employees

Our primary use case for NetApp AFF is performance-based applications. Whenever our customers complain about performance, we move their data to an all-flash system to improve it.  

We have our own data center and don't share our network with others.

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Technical Lead at USAF

Their technical support is very good. We use them quite a bit and we have had good experiences with them.

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reviewer1223388 says in a NetApp AFF (All Flash FAS) review
Systems Engineer at a tech services company with 51-200 employees

I would rate the stability of NetApp AFF as moderate at this point. There were some unfortunate growing paints initially with the A800. Our problem was related to compatibility issues with the active optical transceivers, and it caused an outage within our data center. Our customer was not happy with this.

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reviewer1223394 says in a NetApp AFF (All Flash FAS) review
System Programmer at a energy/utilities company with 5,001-10,000 employees

The stability is good. This is a very reliable solution.

It can be set up as a cluster, HA, and when one node goes down the others hold the data, so the customer barely notices that there is a failover.

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reviewer1223409 says in a NetApp AFF (All Flash FAS) review
Specialist Senior at a consultancy with 10,001+ employees

The NetApp technical support is outstanding.

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reviewer1223415 says in a NetApp AFF (All Flash FAS) review
Director at a tech services company with 11-50 employees

The NetApp technical support is very good. They have the website and they have the forums where you can get questions answered. You can get a lot of things answered without even talking to anybody.

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reviewer1223418 says in a NetApp AFF (All Flash FAS) review
Storage Engineer at a computer software company with 10,001+ employees

The technical support is very good. We haven't had any issues. 

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reviewer1223421 says in a NetApp AFF (All Flash FAS) review
Senior Data Center Architect at a financial services firm with 1,001-5,000 employees

The technical support is one of the best.

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reviewer1223436 says in a NetApp AFF (All Flash FAS) review
Tech Solutions Architect at a healthcare company with 10,001+ employees

The most valuable feature is it's fast. We do not use the solution for artificial intelligence or machine learning applications, but our overall latency is low. With our SQL Servers and Oracle servers, compared to the older meta filers, like 7-mode, the 8000 custom mode, or performance on Pure flash systems, you can't compare. We are seeing submillisecond, which is pretty nice.

The solution has enabled us to move large amounts of data from one data center to another (on-premise) without interruption to the business using SnapMirror.

The solution has improved application response time. Compared to the 3250s and 8000s, it has been night and day.

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reviewer1085652 says in a NetApp AFF (All Flash FAS) review
Sr Data Storage at a energy/utilities company with 10,001+ employees

We never have any issues with technical support. They are very responsive to our problems because we have a NetApp account manager, so we are able to to engage the level two level three engineering much quicker.

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Storage Architect and Engineer at United Airlines

The technical support for NetApp is decent. I mean, it's improving. I understand that it is hard to get people up to date with all of the new technologies but NetApp has done a pretty good job.

Using the online documentation, we are able to find answers most of the time. If not, we can find an expert who will come online and help us to get through. The combination of technical support, Professional Services, and online documentation has really helped.

Service is one of NetApp's strengths.

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Manager at Pramerica

We don't go through NetApp directly. We go through a vendor. They've been great. Obviously they're certified, they know what they're doing. They have had to escalate sometimes to NetApp themselves if they didn't know the answer. We've never had a problem that we couldn't resolve.

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reviewer1223526 says in a NetApp AFF (All Flash FAS) review
Senior Network Technical Developer and Support Expert at a healthcare company with 10,001+ employees

My experience with technical support is, as of late, the amount of expertise and what we're getting out of support has kind of dwindled a little bit. You could tell, the engineers that we talked to aren't as prepared or don't have the knowledge that they used to. We have a lot of difficulty with support.

The fact that NetApp's trying to automate the support with Elio is pretty bad, to be honest with you. In my experience, it just makes getting a hold of NetApp support that much more difficult, going through the Elio questions, and they never help so we end up just wasting minutes just clicking next and next, and let's just open a support case already, type thing. So it's been going downhill.

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reviewer950775 says in a NetApp AFF (All Flash FAS) review
Storage Architect at a energy/utilities company with 10,001+ employees

Tech support is a place where there is room to improve the product experience. Tech support is one thing that I am not 100% happy with and I do not strongly agree with many people who feel it is pretty good. NetApp has a wonderful product, but the support is subpar compared to the other vendors like EMC. So there is clearly room to improve.

The response time when they are busy is not very good. Even the priority-one calls are supposed to have like a two-hour response time or a 30-minute response time. I do not get any calls in that timeframe until I push them through different channels — through the back end.

Also, the primary support call center is in India. I don't get to the real technicians from the support team from North Carolina or places like that until much later. I understand they are trying to filter out calls that do not need upper-level support, but I know what I'm doing. I already know exactly what the problem is and then I still have to go through what should be unnecessary screening. It seems like a lengthy process. In the meantime, I might have only one strand of high availability running, which is not a good situation and I feel very uncomfortable that I could lose service.

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reviewer1223538 says in a NetApp AFF (All Flash FAS) review
Storage Administrator at a computer software company with 5,001-10,000 employees

The technical support for this solution has always been number one. There is no doubt that they are getting more responsive and more technical.

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reviewer1223547 says in a NetApp AFF (All Flash FAS) review
Data Protection Engineering at a manufacturing company with 10,001+ employees

We have onsite staff that is a purchased service from NetApp, so we do not directly deal with technical support.

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MichaelDrueing says in a NetApp AFF (All Flash FAS) review
Solution Architect at Advanced UniByte GmbH

The primary use case is for customers who need absolute low latency and have low latency in their workloads. They need maximum performance in their virtualization and file storage environments.

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AlirezaDanestehpoor says in a NetApp AFF (All Flash FAS) review
Senior Storage Engineer at Hyundai autoever

Every time you contact the vendor for the technical issues that you have been dealing with, the level of support you get or the time it takes for you to get your issue resolved really matters and depends on the issue itself (how complicated it is). Sometimes, the support may send some requests to the technical team to gather logs and send them back to support. How many of these logs you have to collect or if you have to engage another vendor's support come into effect when you are trying to find out how fast an issue can be resolved. In general, when you open a case with NetApp support, usually if it's a P1 or P2 case, usually they are very fast when it gets to the point that we need to escalate to the next level of support. So far, we have had a good experience with NetApp. For most cases, they were able to help us resolve the issue as fast as possible.

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reviewer1232979 says in a NetApp AFF (All Flash FAS) review
Storage Team Lead at a manufacturing company with 10,001+ employees

We have a premium support globally. NetApp has been promising on every front.

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ShawnMurdoch says in a NetApp AFF (All Flash FAS) review
Systems Engineer at Cleveland Clinic

The tech support has been awesome. We have meetings with our local guys once a month, whether we need it or not, and they answer our questions. I have been able to hot call them on demand on the weekends when we were doing upgrades and side things on our NetApp, then had some issues. I was able to call, and they stop and help out, which has been fantastic. They are probably our best vendor. 

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BryanCranny says in a NetApp AFF (All Flash FAS) review
Storage Manager at State of Nebraska

Different customers will have different needs, e.g., when you're looking at somebody who just has simple file service needs, then it's very easy. That can be met with many different products. But, we also like that you can build SVMs with different network profiles, vLANs, security protocols, etc.

We like the ability to create different SVMs on AFF products because they can create different vLANs and network access points for different customers. We can actually drop virtual appliances onto any customer's network. If they have different firewall and network profiles than each other, we can keep all of the data completely separated.

We can also meet the different needs for different Snapshot and backup policies. A Department of Labor or Department of Health and Human Services will have very different needs from just standard user profile folders.

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FelmonKahissay says in a NetApp AFF (All Flash FAS) review
System Administrator at Bell Canada

Currently, we are leveraging AFF for our VMware environment solution. So, we use it as a storage for our customers and are leveraging it to provide a faster storage solution for VMware customers.

We are using it for block level based only storage, as of today.

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Systems Management Engineer at Linklaters

The technical support has always been really helpful. 

In recent times, the first line of support has moved and is now concentrated in Bulgaria. If they are new to working with your customers, we have seen some slight challenges in terms of speed when transferring higher priority cases to higher levels of NetApp's support structure. Hopefully, this will be resolved soon.

Once I reach the second or third line of support engineering, the support has always been good.

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Carlos_Oliveira says in a NetApp AFF (All Flash FAS) review
IT Manager at Universo Online

We haven't had any problems with the equipment. In two years, we have needed support twice.

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Dell EMC XtremIO: Custom
it_user351513 says in a Dell EMC XtremIO review
Manager, EMEA Datacenter and Database Operations at a tech vendor with 501-1,000 employees

The technical support was very good, but since the merger with Dell, it is very bad. It went from very good to very bad.

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Infotecharch67 says in a Dell EMC XtremIO review
IT Architect at a healthcare company with 5,001-10,000 employees

The technical team is good.

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HassanZaki says in a Dell EMC XtremIO review
Data Center Manager at overit

We primarily use the solution for custom development and customer case studies.

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Regtechmgr67 says in a Dell EMC XtremIO review
Regional Technical Manager CST at a tech services company with 501-1,000 employees

The technical support is good but they are not well organized.

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reviewer851880 says in a Dell EMC XtremIO review
IT Manager at a financial services firm with 1,001-5,000 employees

Technical support is very good. It's one of the best vendors for support.

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Mohammad Salman says in a Dell EMC XtremIO review
Manager of Customer Services at Jordanian Universities Netwotk L.L.C.

The technical support was good, especially for upgrading, which we did four times. It was straightforward and easy.

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reviewer1194144 says in a Dell EMC XtremIO review
IT Manager at a tech services company

Technical support depends on the contract and the partner that you are working with. There are some partners that don't have enough knowledge about support.

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SolidFire: Custom
Steven Law says in a SolidFire review
CEO and founder at a tech services company with 11-50 employees

With this solution, you can actually do more with less. You can have more tenants and more application with less space and less dollar per gigabyte. By increasing the utilization up to four or five times someone can get more with less.

In Asia, a lot of people are still using the Fibre Channel and Fibre Channel is actually the best part of NetApp SolidFire. By providing the journey, we enable the customer to actually experience the new technology but without the need to make a lasting investment. We have to transition to the next generation because whatever SolidFire is offering it's not common hyperconverged work. It is actually for the centrifugal outlook but, it is not about the Fibre Channel. It's no longer required, The transition to next-generation infrastructure is where the Fibre Channel switch is required.

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PatrickStienhuber says in a SolidFire review
IT Infrastructure Consultant at a manufacturing company with 1,001-5,000 employees

The technical support for this solution can be good and bad. If you have a really big issue then it's bad because it takes quite a long time for the issue to be solved.

There are different levels of service. You can have a technician who is able to do the troubleshooting and is allowed to set up the commands.

If you just have questions with no due date, or you just have to fix a small package, the support is good. You always get the answers you need. However, in critical situations, we have had problems. For example, in the last three years, we spend three or four hours on the phone with support where nobody could escalate our tickets. 

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reviewer1098957 says in a SolidFire review
Technical Consultant at a tech services company with 51-200 employees

I work as a technical consultant and our company are resellers. We sell hyper-converged solutions to our customers. We use mainly NetApp HCI and SolidFire. We use a variety of versions depending on the customer's requirements. Our main use of the product is for ESX environments and Hyper-V environments. 

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reviewer1117053 says in a SolidFire review
CTO at a tech services company with 1-10 employees

We are a solution provider and SolidFire is one of the products that we implement for our customers. It is used for virtualization.

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ArnaudSalmon says in a SolidFire review
Presales Engineer at Tech Data Corporation

I have a SolidFire grid set up and I find that it is a stable solution. I did have to replace a disk on one occasion, which is something that the technical support contacted me about. While I have not used SolidFire in production, I have not heard complaints about stability from any of our customers.

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reviewer970524 says in a SolidFire review
Founder, President and CEO with 201-500 employees

The technical support of the solution is quite good. They are responsive and knowledgeable.

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Tintri VMstore: Custom
Claudio Gallo says in a Tintri VMstore review
System Engineer at Swisslos Interkantonale Landeslotterie

Technical support is an area where we had several issues, and it was hard to get some support in a specific case we had. I'm not very satisfied with them.

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Pure Storage FlashArray: Custom
Strategy2bd0 says in a Pure Storage FlashArray review
Strategy Manager at a tech services company with 51-200 employees

Our customers are using Pure Storage to replacing old storage infrastructure.

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James-Kelly says in a Pure Storage FlashArray review
Senior Systems Administrator for Research at Chapman University

We've been incredibly happy with their tech support. There was even an instance where we were having an unrelated problem with our production Oracle Databases. If you can imagine having your production Oracle Databases randomly reboot approximately every 12 to 17 hours for no reason that you can figure out. It tends to be something approaching a resumé-generating experience. Out of the blue, we received a proactive, spontaneous call from Pure Storage support saying, "We're observing something weird on one of your Fibre Channel connections. We think you should take a look at this one SFP optical connector on this one channel, because we're seeing stuff on the array which looks unusual." We looked and it turned out to be the problem. We were having this timing error that was causing our databases (because they were clustered) to lose track of the fact that they were part of a cluster. They would just reboot. Pure Storage support, using their phone-home data analytics, solved it, proactively.

They even showed up at our office, just in case it was the Pure Storage array's SFP, not the one in our fibre-channel switch. Our salesperson and sales engineer showed up within an hour at our location with a replacement SFP that we didn't even need. 

Therefore, we are very happy with their tech support.

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RameshGanesan says in a Pure Storage FlashArray review
Senior Director of Databases at a health, wellness and fitness company with 501-1,000 employees

I have not used the tech support.

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DevManag32ea says in a Pure Storage FlashArray review
Development Manager at Moreton Bay Technology

We sell a SaaS offering of the storage to our customers. We use the storage as our main storage and also as our backup storage.

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Dean Bolton says in a Pure Storage FlashArray review
Chief Architect at VLSS LLC

We do a lot of Oracle implementations and getting Oracle workloads to run faster and better. For a lot of our customers, they are looking at Pure Storage for its underlying storage. It makes everything a lot easier for them in terms of increasing performance, lowering operational costs, and making their day-to-day lives easier.

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Mike Salins says in a Pure Storage FlashArray review
Principal Product Manager at a tech services company with 11-50 employees

Most of our customers who use Pure Storage have one of two scenarios: 

  1. They have production data with high performance requirements running out of Pure Storage, and they want an efficient way to make a copy of that data onto some other storage for backup and DR purposes. For this scenario, we have integration with Pure Storage that allows us to very efficiently leverage their APIs to capture that data without the need to do things like repeated full copies of that data, leverages their snapshot APIs and differential APIs which tell us what's different from one snap to another to another.
  2. The customer has their data, maybe it is on Pure Storage or it's on some other array, then they want to use Actifio to get a copy onto a Pure Storage array. 

For example, an Oracle user might need to make a copy of a large Oracle Database. They would want us to spin that database up in one or more lower, testing, or QA environments. These environments sometimes have high performance requirements, which could be met by placing a copy on Pure Storage on them.

Another example is a customer who has Oracle Exadata. Obviously, Oracle engineered systems have very high performance, and they don't want to have all of their test and dev copies in that Exadata platform, because of the cost of the platform. Therefore, Pure Storage, combined with Actifio, captures the data efficiently from the Exadata environment, then stores it on the Pure Storage disk. We then present that data to their test servers, which can be the Exadata Compute Servers or it can be any non-Exadata Linux-based Oracle servers. Then, they can have great performance because of the high speed delivery of data from Pure Storage using Actifio.

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IctOpera3163 says in a Pure Storage FlashArray review
ICT Operations Manager at a comms service provider with 51-200 employees

We're providing some ESXi solutions to our customers with high performance.

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Virgilio Albert says in a Pure Storage FlashArray review
Owner at a tech services company with 51-200 employees

Pure has become the main storage solution for our customers. It is mainly used for our customers' Oracle databases.

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Marlin McNeil says in a Pure Storage FlashArray review
CTO at a tech services company with 1-10 employees

The guys in technical support are great. They're on the money. Our client, Chapman University, is on a first-name basis with the Pure support guys. You get really good interactive support from the Pure team.

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DeputyEx7942 says in a Pure Storage FlashArray review
Deputy Executive Officer at a transportation company with 5,001-10,000 employees

Technical support is great. They make it simple.

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SRE at a tech company with 1,001-5,000 employees

We will usually hit up technical support for something that's not too major. We've never had a SEV1 outage with Pure but we've enabled remote support. They log in and they're good to go.

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Francis Pascual says in a Pure Storage FlashArray review
Systems Architect at a financial services firm with 10,001+ employees

We don't use the tech support, but we have an in-house engineer in one of our offices.

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Infrastr31b9 says in a Pure Storage FlashArray review
Infrastructure Architect at a government with 1,001-5,000 employees

We've had to use tech support on a number of occasions. They did everything remotely and talked us all the way through. They fixed the issue within 30 minutes. Every single time we contact them, they're perfect. I would give their technical support a ten out of ten. 

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SeniorNec2fe says in a Pure Storage FlashArray review
Senior Network Systems Engineer at a consumer goods company with 1,001-5,000 employees

Technical support is very responsive. We had an SSD fail and they replaced it within 24 hours.

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David Fong says in a Pure Storage FlashArray review
Sr System Engineer at Stanford University

I haven't had to use their technical support much. The few times I had to call them, they were very responsive. I was happy with them. 

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SysAdmin3d53 says in a Pure Storage FlashArray review
Sys Admin at a consultancy with 1,001-5,000 employees

We had to open a ticket with their technical support. We needed to get NIST certified and we had some of our storage on that PRA and we had to be done at the end of the year 2017 so we were in constant contact with support to ensure that we were going to meet all the requirements. In the end, we did hit that date.

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Kelvin Foo says in a Pure Storage FlashArray review
APAC System manager at a pharma/biotech company with 1,001-5,000 employees

Technical support is good. I get pre-preemptive notices from Pure Storage support. They will notify me to check certain parts because there may be a possibility of an issue arising with those parts. I'll know to take a look at the data center and from there I will be able to tell whether or not it's a false alarm or it's an issue that's about to arise. The pre-emptive warning is helpful for us. 

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SeniorMa0c72 says in a Pure Storage FlashArray review
Senior Manager of IT Infrastructure at a K-12 educational company or school with 10,001+ employees

I contact technical support from time to time. They have been pretty good. I have the mobile phone for one of the tech support guys, so I call him. He usually gets the ground troops rallied if need be, so the support has been good.

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Jon Waite says in a Pure Storage FlashArray review
CTO at CCL

We're a service provider, so it's the primary storage for hosting our customers.

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Infrastr0f81 says in a Pure Storage FlashArray review
Infrastructure Manager at a insurance company with 501-1,000 employees

Their technical support is excellent. It's the best out of any of the vendors we work with. 

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SocialAr4d8e says in a Pure Storage FlashArray review
Architect at a tech services company with 51-200 employees

I would evaluate the technical support as good, I have a team who calls in for support, if there an issue. They have not complained to me about any problems.

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Rujuswami Gandhi says in a Pure Storage FlashArray review
Associate Director of Cloud Engineering at ZS

Technical support is good, but not as good as we would like. We have to get our Pure account team involved often, and they are stars. That always solves the problem. Support is available 24/7, but sometimes they're not as detail-oriented as we would like in investigating problems.

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RobertJones says in a Pure Storage FlashArray review
Associate Director of Computing Services at Carnegie Mellon University

From what I have heard, the technical support has been good.

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Kyle Guichard says in a Pure Storage FlashArray review
Senior Director of Systems Engineering at Bill.com

The technical support has been fantastic.

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SystemsA5733 says in a Pure Storage FlashArray review
Systems Analyst at a government with 501-1,000 employees

We've used them a few times, mainly with upgrades. They are quite responsive and our local team was pretty good.

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Parikshit Goutam says in a Pure Storage FlashArray review
IT Manager at a consultancy with 5,001-10,000 employees

Scalability is going well. We have been expanding it and we have about five customers now. 

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Peter Golledge says in a Pure Storage FlashArray review
Unix and storage manager at a comms service provider with 1,001-5,000 employees

Technical support is excellent. I've had very good responses from technical support. We had a couple of cases where we needed support. Some of the communications were purely over email and some has been an actual call to the service desk. 

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Venu Kulkarni says in a Pure Storage FlashArray review
Senior Manager at a tech services company with 10,001+ employees

The most valuable features would be its performance, retrieval, recovery, and backup. It meets the customer's expectations. 

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SystemEnd4f8 says in a Pure Storage FlashArray review
System Engineer at a consultancy with 5,001-10,000 employees

The one major gripe I have is that there is no snapshotting enabled by default on the SAN. There was a situation where all of our LUN were essentially made illegitimate. They were corrupted by a redactor. We have snapshots enabled on the majority of our SANS and that was great, we were able to snapshot and restore. There was one data center that our SAN admins had not intentionally gone in and checked the box to allow for replicas to be created. Because of that, we lost that whole data center and everything that was on it. If there had been a checkbox that had been checked by default to have the snapshotting, they wouldn't have gone in and unchecked it and we would still have our data. It generated a lot more work on the server side to rebuild everything that was corrupted.

Also, an additional feature would be replication from our on-premise to AWS that could then be used directly with the cloud. The way the VMware cloud is engineered is we have to have hosts up the entire time to run beats and to have HCX replicating things over to it. If we were able to have replication from Pure over S3 buckets, so that we only had to spin up the VMware host on demand, that would be a tremendous cost saving to us as Pure customers.

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Ganesh Kuppuswamy says in a Pure Storage FlashArray review
Engineer at CSG Systems

It has improved my organization in the way that now we have lower latency, we get fewer complaints from customers, and we see a constant response time. 

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David Beaulieu says in a Pure Storage FlashArray review
Digital Architect at CBC

The support is good.

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CTO at a financial services firm with 11-50 employees

Excellent. Best of any of the vendors we work with.

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Thomas Charewicz says in a Pure Storage FlashArray review
Systems Engineer at a tech services company with 501-1,000 employees

While the technical support is good, they are not as good as we would like them to be. We often have to get our account team involved, who are stars. This always solves the problem. Support is available 24/7, but sometimes not as detail-oriented in investigating problems. E.g., we get our Account Team involved to manage the engineers involved and figure out what the problem was. Support is not perfect.

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QaEngine77f9 says in a Pure Storage FlashArray review
QA Engineer at a tech vendor with 11-50 employees

We have an in-house engineer in one of our onsite offices.

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Marcel Colsoul says in a Pure Storage FlashArray review
Technical and Pre-sales Consultant at a tech services company with 501-1,000 employees

It is key for a customer to consider the ROI of the product. One has to consider the price, and the architecture of the product. 

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SysAdm3408 says in a Pure Storage FlashArray review
System Administrator at a financial services firm with 1,001-5,000 employees

Technical support is very good. We are very pleased with support. We think that it's probably one of the best vendors we work with, as far as support goes; compared to NetApp, for example. Pure storage support people are very responsive and knowledgeable.

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Chaan Beard says in a Pure Storage FlashArray review
Senior Data Center Solutions Architect at ChaanBeard.com

We are a reseller of Pure Storage FlashArray. Our customers use it for virtualization, artificial intelligence, and machine learning.

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Javier Echave says in a Pure Storage FlashArray review
Pre-Sales Engineer at Cisco Systems, Inc.

Deduplication works faster for our customers using this product.

It simplifies building out the storage.

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Customer85c3 says in a Pure Storage FlashArray review
Customer Support Manager at a tech services company with 51-200 employees

In our case, we are not using it for us. So, it helps us to go to customers and provide the full stack solution. So, we provide storage from Pure Storage.

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Michael Raunig says in a Pure Storage FlashArray review
System Engineer at a consultancy with 1,001-5,000 employees

I have used the technical support through the phone and online tool. I used them to upgrade the software, which work okay (as it was designed).

The technical support team provided the help that we needed.

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Alberto Zanon says in a Pure Storage FlashArray review
CIO at NGS srl

One customer didn't have the budget to renew all the VM and VDI infrastructure. It was not so huge (approximately 100 VMs). The VMware partner provided the Horizon View solution, suggested to upgrade it to Windows 10 (for example), but the customer didn't want to recreate the infrastructure.

Without touching anything, and integrating from the traditional storage, was a two-tier Dell EMC squared infrastructure toward a flash array. We were able to guarantee the overall performance and consistency for Windows 7 machines without upgrading anything, which was a huge improvement without an additional cost. Then, we added a lot of additional VMs.

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Georg Dueren says in a Pure Storage FlashArray review
Cloud Solution Architect at Dimension Data

Its ease of use is a very big thing for our customers. It's easy to set up and easy to maintain. The support is automated, which is very good. 

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Jerome Deliege says in a Pure Storage FlashArray review
Head of Infrastructure Architecture at a tech services company with 5,001-10,000 employees

Pure Storage has proven to be proactive with support. Even when we have small problems, they open a support case before we even notify them that there has been an actual issue.

We receive good quality of support from the first line of support, so we don't need to escalate or wait through a long process.

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ITDirect71e2 says in a Pure Storage FlashArray review
IT Director at a tech services company with 51-200 employees

We are a small cloud service provider. When we put Pure Storage working on the services of our customers, most of the problems that we had in the past with the performance in IOPS have disappeared. It has been a great improvement for our customers' services.

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CTO at a health, wellness and fitness company with 201-500 employees

I definitely like the licensing model. It's a lot better than being "piecemealed" as a customer. I've been extremely happy. Cost-wise, it's been very effective. We're a nonprofit-based organization, so pricing is at the forefront of every conversation we have, and it's been a good marriage between the technical capability of the product, the software that we get, the service and support that we get. From a price standpoint, it's been very effective.

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Melissa Burg says in a Pure Storage FlashArray review
Director of MIS at Watson Clinic

Tech support is helpful when needed.

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ChiefTec2f46 says in a Pure Storage FlashArray review
Chief Technology Officer at a healthcare company with 1,001-5,000 employees

We've used tech support and we have found it to be very favorable.

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CTO at a individual & family service with 1,001-5,000 employees

We only use tech support infrequently. We don't need to call them. It's easy to use, straightforward. Once it's set up, it does what we need it to do.

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Jim-Davis says in a Pure Storage FlashArray review
Director of IT at a healthcare company with 1,001-5,000 employees

We have our dedicated resources that we have reached out to, but because there have really been no issues with anything, we're not on the phone with them constantly. Whenever we have had an issue or question, someone is always very responsive. They even come onsite for major issues, such as an NOS upgrade, just to hand-walk us through what we're doing.

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Director85c1 says in a Pure Storage FlashArray review
Director at a healthcare company with 1,001-5,000 employees

Pure did help us by coming onsite and deploying it.

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TimothyNewman says in a Pure Storage FlashArray review
Manager of Technical Management at a healthcare company with 10,001+ employees

Their support system has insight into errors on our SAN fabric that we can't see. They've brought attention to and raised awareness for us about things that we couldn't see, when we were experiencing problems. They helped us figure out how to fix them, helped us coordinate. They did not need to do that. It's just stellar support.

They're taking really good care of us. Their support is on the ball. They're proactive.

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CTO at a healthcare company with 1,001-5,000 employees

The support has been good.

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Technicab541 says in a Pure Storage FlashArray review
Technical Marketing Engineer at a tech company with 51-200 employees

The technical support comes out of one single stop. It is very helpful to have one single number to contact.

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Felipe Labarca says in a Pure Storage FlashArray review
CTO at Ticel

I would rate the technical support as a ten out of ten.

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Sartor John says in a Pure Storage FlashArray review
IT Manager at Haworth

The technical support is fantastic and proactive.

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Sun Kim Dosik says in a Pure Storage FlashArray review
SDDC Senior Director at SK Telecom

The technical support is okay, but could be improved.

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Cecilia Lenasdotter says in a Pure Storage FlashArray review
Network Engineer at Altura Credit Union

The technical support is very good.

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Derek Small says in a Pure Storage FlashArray review
President and Principal Architect Engineer at Technetics

The back-end data reporting for Pure Storage is phenomenal. The data that you can see on the performance of your customers' array, so you can be proactive about upgrades or enhancements, and is a phenomenal tool to have access to as a partner. I haven't seen this type of stuff out of anything of the other storage systems.

Pure Storage has a lot of statistics which help out with capacity planning.

As a partner administrating the solution, the back-end reporting has positively affected the time involved in managing and administrating.

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Kristi Kettgen says in a Pure Storage FlashArray review
IT Network Engineer at Turlock Irrigation District
We have only been customers for about a year and a half, but we're already repurchased and bought more. This tells that we're very satisfied with the product.
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Dave Petroski says in a Pure Storage FlashArray review
Senior Architect at Southwest Gas Corporation

The technical support is very good.

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Sarkis Kotelyan says in a Pure Storage FlashArray review
System Administrator at VERIFI

The technical support did a good on the one issue that we contact them for (the power supply).

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ITOffice3736 says in a Pure Storage FlashArray review
IT Officer at a university with 1,001-5,000 employees

The technical support is very fast.

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SeniorMa7726 says in a Pure Storage FlashArray review
Senior Manager of Technical Alliances at a tech vendor with 1,001-5,000 employees

As a customer, we use them as our Tier 1 storage arrays. It has been amazing. It's extremely fast, reliable, and resilient.

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ITManage17e2 says in a Pure Storage FlashArray review
IT Manager at a government with 51-200 employees

The technical support is great.

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Rob Wysocki says in a Pure Storage FlashArray review
Infrastructure Engineer at Paylocity
We have been a long time customer.
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SystemsA417a says in a Pure Storage FlashArray review
Systems Admin at a government with 1,001-5,000 employees

The technical support is really good. They are really responsive. For the call that we had, we had a call back within 15 to 20 minutes.

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Wally Bostrom says in a Pure Storage FlashArray review
Network Manager at Macc 911

I can't even remember dealing with technical support. 

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Thayne Yost says in a Pure Storage FlashArray review
Senior Network Engineer at US Dept of Energy Idaho Operations Office

The technical support is very easy to work with. 

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NetworkE15cd says in a Pure Storage FlashArray review
Network Engineer at a logistics company with 201-500 employees

The technical support is great.

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ITsuper677 says in a Pure Storage FlashArray review
IT Supervisor at a insurance company with 501-1,000 employees

We have only used the technical support for upgrades. They respond very quickly and are efficient at what they do.

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ITManage715c says in a Pure Storage FlashArray review
Manager I.T. Infrastructure at a financial services firm with 5,001-10,000 employees

With this program, all of our applications are able to perform faster and this enables us to provide faster platforms and services to our customers and employees. This solution is, therefore, a huge benefit to our IT organization. 

VMware is basically the platform that our entire on-premise residence runs on and we incorporate vRealize, vOperations, and SRM. We're also looking at partnering with a backup solution Zerto, so it just gives us a lot more flexibility.

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SystemsE5fd9 says in a Pure Storage FlashArray review
Systems Engineer at a government with 1,001-5,000 employees

Technical support for this solution is excellent.

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TeamLeadc75a says in a Pure Storage FlashArray review
Team Lead at a tech services company with 51-200 employees

We are a system integrator and this is one of the solutions that we provide for our clients.

For our most recent customer, this solution is being used to host VMware workloads in an on-premises deployment.

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SrManage7091 says in a Pure Storage FlashArray review
Sr Manager at a insurance company with 5,001-10,000 employees

I haven't had a lot of direct interaction with their support but VMware is very good.

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DBA at a financial services firm with 1,001-5,000 employees

When we've had issues, technical support has been really good about resolving them quickly. I was on the call with them when we had the issue with the controller, and they were very, very helpful.

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SrManagee02f says in a Pure Storage FlashArray review
Sr Manager at a manufacturing company with 1,001-5,000 employees

This solution is simple to install.

It comes with a large number of features out-of-the-box, which makes it easy for us to see problems and manage capacity.

We use the Evergreen Storage model so that we will get upgrades as they are needed, or as we expand. It has helped us meet some financial challenges we had internally. In the past, we had to buy whole trays of disks from another vendor. It's too much money because we typically bill people ahead of the project. This solution has helped us meet the spending needs of our customers, and allow us to be more flexible.

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Operatio6735 says in a Pure Storage FlashArray review
Operation Manager at a leisure / travel company with 5,001-10,000 employees

It helps us maintain uptime much better than other solutions we've used in the past and the support is extremely quick and responsive. 

The ease of management, cutting edge technology, and higher availability benefits our IT organization. 

We are running VMware on Pure. The main driver for this was the speed of the virtual machines and the ease of administration with Pure is pretty seamless.

The joint solution has helped my organization. Cody from Pure Storage has been a really big advocate for cutting edge technologies within Pure Storage. He's given us as a customer a lot of tools from his social media to help us do our jobs easier. That's been amazing. It's been awesome for us. The support's been great. Our SC has been great, and our sales reps have been great. Performance is awesome.

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IctAndSebb6d says in a Pure Storage FlashArray review
ICT and Security Specialist at a comms service provider with 10,001+ employees

The seamless integration into the public cloud has improved my organization. It also benefits my IT organization in many ways. We sell it, we use it, and it makes us faster.

The joint solution, VMware on Pure, has helped our organization. It's tested a lot of stuff and been put in production. It's also used for customers.

Our organization takes advantage of the VMware integrations developed by Pure, any APIs that are available to be using.

It offers seamless integrations and has made it easy for us to do. It's a simple product.

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Architec2276 says in a Pure Storage FlashArray review
Architect at a financial services firm with 10,001+ employees

The technical support has been pretty good. The support team is available all the time and they seem to know what they are doing.

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SrITAnal8af3 says in a Pure Storage FlashArray review
Sr IT Analyst at a local government

We only want to manage our virtual environment so this program has all the features we need. We're pretty straightforward customers. I don't see anything that needs to improve as we only use the standard features. 

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HeadOfIn50e7 says in a Pure Storage FlashArray review
Head of Infrastructure at a health, wellness and fitness company with 1,001-5,000 employees

The technical support is fair and the team was helpful.

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Infrastrcbc2 says in a Pure Storage FlashArray review
Infrastructure Architect at a health, wellness and fitness company with 1,001-5,000 employees

Their technical support is good.

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SeverEngd3fe says in a Pure Storage FlashArray review
Sever Engineer at a healthcare company with 11-50 employees

I haven't contacted their technical support firsthand. 

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CloudAdm1d74 says in a Pure Storage FlashArray review
Cloud Administrator at a tech services company with 51-200 employees

I don't interface with technical support too much. Overall whenever I've had to interface with technical support it's always been a very positive experience.

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SystemEne60c says in a Pure Storage FlashArray review
System Engineer at a tech services company with 51-200 employees

I haven't needed to use support. My employees say their support very good.

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SystemAd0ccc says in a Pure Storage FlashArray review
System Administrator at a government with 1,001-5,000 employees

It has improved my organization in the way that we have high reliability and faster access to our data.

It has improved our IT organization in the way that we are able to provide systems to our customers quickly and provide high availability and reliability for their applications. 

We are running VMware on Pure. Our main driver was speed. The joint solution has helped our organization through speed of delivery and speed of applications.

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SeniorVib215 says in a Pure Storage FlashArray review
Senior Vituralization Manager at a financial services firm with 10,001+ employees

Technical support is pretty good. They helped us with a holiday show in case we needed anything. So far, the product is doing well with less downtime, so we didn't have that much opportunity to use support. But anytime we've needed them, it's pretty good and all the issues are dealt with much faster.

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Directorf1b0 says in a Pure Storage FlashArray review
Director of Information Security at a healthcare company with 1,001-5,000 employees

It's fast because it's Flash storage so the IT team doesn't have to worry about it.

Besides virtualization and the benefits associated with that, we're a Workspace ONE customer, we're going to be starting that deployment Q4 of this year and we're looking forward to improving the patient experience with the doctors and the rest of the medical staff.

We are delivering a better experience for doctors and the other staff that deliver desirable outcomes. Again, it's easy on the IT staff. It's important to have infrastructure that you can rely on and not have to worry about failing.

We use SRM for VMware integration. The failovers with SRM are fantastic. It's fast and reliable. It just works, which is sometimes difficult to achieve.

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Sean Bettencourt says in a Pure Storage FlashArray review
Supervisor of Systems Engineering at a computer software company with 501-1,000 employees

I have used Pure's tech support quite a few times. It's probably the best tech support experience that I've had. I love that, by utilizing Pure's SaaS platform, they let me know about problems that they've seen with other customers who are using the same version of the software or the same model array. They reach out proactively and say, "Hey, we've seen these kinds of things happen with other customers. You should do X to fix this so you don't experience the problems." It's something that most storage companies don't do nowadays. They make my job easier by being really proactive.

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Mircea Sandu says in a Pure Storage FlashArray review
VMware and Windows Server Team Lead with 1,001-5,000 employees

The technical support is 100% and they respond really quickly. Their Evergreen support plan is astonishing. They are a leader in this regard.

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HPE Nimble Storage: Custom
Chris Childerhose says in a HPE Nimble Storage review
Senior Engineer - Backup & Replication at ThinkON

Customer Service:

Customer service has been top notch with Nimble and would be 10/10. They even worked with use to replace a faulty array.

Technical Support:

Technical Support is one of the best and is 10/10. The autosupport system they have in place that creates tickets for you automatically is great. You can even specify on the InfoSight webpage which ones you want to Auto-Close, etc.

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Chris Childerhose says in a HPE Nimble Storage review
Senior Engineer - Backup & Replication at ThinkON

Customer Service:

Customer service is great and they go above and beyond to help.

Technical Support:

Technical support is second to none out there combined with Infosight. Also having technicians assigned directly to you when needed is great!

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Solution9877 says in a HPE Nimble Storage review
Solution Architect at a tech services company with 51-200 employees

The primary use case is storage virtualization. We use it for public facing customer workloads.

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Jeff Tedform says in a HPE Nimble Storage review
Senior Network Administrator at a university with 201-500 employees

The technical support is awesome. They are actually monitoring the device. When we have had a hard drive failure, we have found that we come into work, and they are notifying us that a hard drive failed overnight. We haven't even had a chance to look at it yet.

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ITInfrasbde5 says in a HPE Nimble Storage review
IT Infrastructure Manager at a insurance company with 10,001+ employees

The technical support is fantastic.

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Infrastr2c88 says in a HPE Nimble Storage review
Infrastructure Engineer at a tech vendor with 201-500 employees

The technical support is very good.

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Christian Poortvliet says in a HPE Nimble Storage review
Head of IT at One

We use it in small business setups with 10, 15, or 20 VMs per customer. Our entire system runs on Nimble Storage, e.g., Windows Active Directory, Windows Servers, and WEP.

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Rick Shantz says in a HPE Nimble Storage review
IT Manager at Startech Computer Accessories

The technical support is excellent. My team is extremely happy with Nimble Support and InfoSight.

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Larry Stewart says in a HPE Nimble Storage review
Director of Hosting Operations at a tech vendor with 1,001-5,000 employees

The support for this solution has been phenomenal.

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Atul Sohla says in a HPE Nimble Storage review
Operations Manager at Nuvollo

Our primary use of this solution is to host business-critical applications in the cloud for customers.

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Systems667 says in a HPE Nimble Storage review
IT Infrastructure & Systems Manager at a healthcare company with 51-200 employees

I rarely call the technical support, but when I do, they are good.

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HeadOfIn5041 says in a HPE Nimble Storage review
Head of Infrastructure and Operations at a wholesaler/distributor with 1,001-5,000 employees

We have used tech support. Nimble's technical support is excellent.

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ITManage722b says in a HPE Nimble Storage review
IT Manager at a consultancy with 501-1,000 employees

Technical support for this solution is good.

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Sanjeev JHA says in a HPE Nimble Storage review
IT Manager at Harvard University

Technical support has been good so far. We had one issue up til now, but we are good. They took care of it.

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Guillermo Black says in a HPE Nimble Storage review
Service Manager at Sadle Creek Logistics

Our primary use case if for our central data storage. This contains our files, financial services, and customer data.

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MattBonfield says in a HPE Nimble Storage review
Senior Systems Engineer

We want rock solid stability, making sure all of our customers have complete 100 percent uptime, which is our goal. Nimble achieves that pretty well.

InfoSight is a regular part of our weekly routine. We don't use it every single day, but we do check in on things every once in a while. Luckily, with Nimble, you can forget it and you don't really have to worry about it. However, if we do need to look into an issue, we definitely use InfoSight.

InfoSight has increased the availability of analytics and our ability to quickly get to them. We can migrate things faster. We can pull stuff out of production. We can restore from backups more quickly with the Nimble system than anything else.

We have had a couple of networking issues, temperature alarms, and a few things in our data center going on where InfoSight will scale back our utilization (or whatever) in order to keep us productive and up.

InfoSight has enabled us to get our servers back up faster, especially on the back-end. We have instant recovery. We are able to access that fast storage within seconds, which is very helpful. It enabled us to get service back up in a minute and a half.

The solution has improved our throughput tremendously. It has been on-demand access with 10 gig fiber. The disks, even though some of them are spinning discs, are rated, or in Nimble's little custom config in the way that it hits the cache first, then throws it off to the cold later. This is perfect, and it is great. It has improved everything.

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reviewer1358325 says in a HPE Nimble Storage review
Technical Specialist at a tech vendor with 11-50 employees

I have never been in contact with technical support because we have sanctions that prohibit it. When I need assistance then I seek help in the community.

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Bilal Aksoy says in a HPE Nimble Storage review
Network & System Support Engineer at a recruiting/HR firm with 5,001-10,000 employees

The technical support is really good. They give us adapted support and it's very helpful. We're satisfied with the level of support we get.

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Kaminario K2 [EOL]: Custom
Engineerdb78 says in a Kaminario K2 [EOL] review
Network Engineer at a comms service provider with 10,001+ employees

It has the best technical support because technical support is very important for this country because their reference is very, very hard to access for this solution. Technical support is very good.

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HPE 3PAR StoreServ: Custom
Leonardo Amarello says in a HPE 3PAR StoreServ review
System Engineer at NV GEBE

Because we are in the Caribbean, sometimes our waiting time for a problem is a bit longer than when you are in United States.

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SystemsE65a1 says in a HPE 3PAR StoreServ review
Systems Engineer at a leisure / travel company with 10,001+ employees

I would rate the technical support about a seven or eight (out of ten). They have been pretty good. The response time has been pretty good for any issues that we have had. From a hardware standpoint, we haven't had that much. It has been more from a software side, and we have had some pretty good responses from HPE.

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SystemsE33b6 says in a HPE 3PAR StoreServ review
Systems Engineer at a healthcare company with 1,001-5,000 employees

The technical support is excellent. They do everything.

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Erik-Johnson says in a HPE 3PAR StoreServ review
HP-UX System Admin at L3 Technologies Inc

We are actually a federal customer, so we get the HPE Federal direct team helping us. Our experience was good, except for that one problem with the first array.

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NetworkAd9ed says in a HPE 3PAR StoreServ review
Network Admin at a healthcare company with 501-1,000 employees

So far, the technical support has been good. We had one major failure and the technical support team sent us a part within four hours. Then, we had the new part, and it was everything was back up and running. We were able to talk to a 3PAR specialist to walk us through how to get everything reconfigured. So, there was virtually no down time.

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Raphael Gondim says in a HPE 3PAR StoreServ review
Coordinator at a manufacturing company with 10,001+ employees

We have had to contact technical support. We have had no problems with them. The support is great.

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Dallas Widing says in a HPE 3PAR StoreServ review
IT Manager at BouMatic LLC

in the last five years, we've only had one drive failure. We have run out of space on our Nearline storage, because our Nearline storage was set up for the Remote Copy groups. I'm actually going to be working with an HPE storage architect next week to redistribute the ARC copy groups. Most of that is low tier that I'm not worried about for high availability, but for our SSD storage and FAST class storage, the high availability is there. I have a six node cluster that we are splitting to two sites on one campus. If I have any failure, everything fails over in a heartbeat, then nobody will hardly notice.

In the past, I've been comfortable running HPE servers for more than 10 years. However, I no longer find that to be cost-effective, especially as a customer, because running something that long obviously induces too much risk. Now, I'm on a three to five-year replacement cycle, and the current environment was installed five years ago. I have to get it replaced next year.

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Marty Riedling says in a HPE 3PAR StoreServ review
Systems Engineer Manager at Ingles Markets, Incorporated

The call-in support is fine. 

The onsite techs have caused outages. However, this issue has been fixed as HPE is now outsourcing this.

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Adminitrd884 says in a HPE 3PAR StoreServ review
Assistant Manager of Infrastructure at a financial services firm with 501-1,000 employees

Overall, technical support depends, but mission-critical support is a nine out of ten.

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Infrastrb292 says in a HPE 3PAR StoreServ review
Infrastructure Analysts at a financial services firm with 1,001-5,000 employees

The technical support is good. We haven't had any major issues where we have had to call them, as of late, so it has been fairly good. They help us when we do our upgrades, but that has been going well.

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ServerAnae40 says in a HPE 3PAR StoreServ review
Server Analyst at a K-12 educational company or school with 51-200 employees

Technical support is very good. We bought the support package where they will connect remotely to help us with upgrades and firmware changes. So, it's very solid.

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Assistan151c says in a HPE 3PAR StoreServ review
Assistance Administrator with 11-50 employees

The technical support was very knowledgeable when we first set it up. Outside of that, I haven't really had any experience with them.

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ITManage04a2 says in a HPE 3PAR StoreServ review
IT Manager at a energy/utilities company

When I can call and talk to somebody who does not repeat back the question I am asking and we can get to working on it, whether it takes an hour, a day, or a week, I have support for the solution. That is the most important thing for me.

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ITInfrasbaa1 says in a HPE 3PAR StoreServ review
IT Infrastructure Manager at a university with 1,001-5,000 employees

We are just a customer, who bought a solution and are running it. We don't really do much about it. From what I know, the scalability should be okay. Generally, it was one of the reasons why we purchased 3PAR, because we believed we will grow, etc. However, it is difficult in the public sector if you can't do an RFP for a specific product. So, you need to live with whatever you buy or whatever is the best combination on the market. 

We haven't really purchase any more 3PARs after our initial buy, and that was a few years ago.

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Computerd47b says in a HPE 3PAR StoreServ review
Computer Systems Administrator at a sports company with 501-1,000 employees

The technical support is good. We work with a local vendor.

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ITManagec405 says in a HPE 3PAR StoreServ review
IT Manager at a tech vendor with 201-500 employees

The technical support is not good. Usually, when we have a problem, it takes ages until we get a response. We need to escalate several times, using HPE and the partner in Israel to make sure that we get the appropriate response. Usually, what we know or what we find out right away, is the same response that we get from support a week or two later - that something is happening. And only a month after that do we get a good solution that we can do something with.

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Gustavo Galicia says in a HPE 3PAR StoreServ review
Architect at GTE 24/7

All-flash provides optimization through deduplication and compression and provides high performance for both databases and virtualization. It has increased IOPS by 200 percent. In addition, it has reduced deployment time by ten percent.

One of our customers, using SAP, had 16 terabytes of data. When we implemented this solution for them, their storage was reduced to two terabytes.

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IctCounte381 says in a HPE 3PAR StoreServ review
ICT Country Manager at a transportation company with 10,001+ employees

The technical support is very good.

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David Barrientos says in a HPE 3PAR StoreServ review
IT Architect at a wholesaler/distributor with 10,001+ employees

I think that technical support is good. We have only had one report.

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Directora818 says in a HPE 3PAR StoreServ review
Director of North America at a sports company with 1,001-5,000 employees

This solution handles everything to do with our business. If it’s down then we can’t deliver to our customers. We can do more, faster, whether it's spinning up more virtual machines or handling large amounts of data.

The All-Flash has positioned us for growth because we can do more. Going past traditional hard drives has really been fantastic for us. Our performance has increased by anywhere from fifty to one hundred percent. Moreover, our deployment time has been reduced by about fifty percent.

For us, the increase in throughput translates to an increase in productivity.

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Julie Imoto says in a HPE 3PAR StoreServ review
Engineering Manager at Leidos Holdings Inc.

Technical support has always been great. We have to be available 24/7, 365, and for what we've needed, they've always provided really great support.

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Cindy Cecutti says in a HPE 3PAR StoreServ review
Director IT at a insurance company with 201-500 employees

Technical support for this solution is very good.

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WayneCross says in a HPE 3PAR StoreServ review
Director IT at Borden Ladner

They are pretty good at what they do. Those guys fix whatever the problem is. We just kind of plug it in and leave. We don't look back at it again.

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DataCent1a09 says in a HPE 3PAR StoreServ review
Data Center Operations at a tech services company with 10,001+ employees

We use it for the production and backup environments. We use it for a service that we deliver directly in our data center for our customers. It's a live environment, directly for the customers.

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PeymanMassoudnia says in a HPE 3PAR StoreServ review
CEO at Jadeh Abrisham Rayaneh

Technical support for both 3PAR and Dell EMC in my country, Iran, is very difficult because we are under sanctions. We can get it through other countries.

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Ricky Santos says in a HPE 3PAR StoreServ review
System Administrator at ON Semiconductor Phils. Inc.

Technical support assisted us with a smooth and fast installation.

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Hitachi Virtual Storage Platform F Series: Custom
Storage & Virtualization Team Lead at a tech services company with 10,001+ employees

This machine was being used in the DMZ area of the company. It was isolated. The external users were something around 4.5 million customers. I don't know if every one of them uses the machine, but this machine is the gateway to the website and host application. 

To install and do maintenance on this machine at this scale was a one person job. It was a storage admin for this use case. If I look only at that solution, it's not a full-time job. 

We increased the capacity of the solution one year after we initially bought it. Before I left my last job, one of the decisions I made was to change the solution to another platform in this environment. It was also out of warranty. They're still using this appliance, but they need to migrate out of it to another solution. 

It may be a newer version of the Hitachi Virtual Storage Platform F Series or a new solution from another vendor. It depends on the product features and total cost. 

It's the public sector, so everything is running on a bid process. The suppliers bid to give a better offer to win the opportunity. Hitachi came up with a better deal and pricing.

The company is opening up opportunities for vendors. The vendors that supply the solution at the lowest prices win the bidding. It's a public sector or government contract. There was special pricing in this case since it's the government sector.

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Senior Product Manager at Mitsumi Nigeria Limited

It's a scalable solution. I think that one of the strategies around the scalability is to allow different classified storage options. You will need to have infinite supply for an enterprise. For you to scale, it might be easier for you to do an upgrade, but then you'd have to change your computer, or you would have to change each of the classes. But it is pretty scalable in each of the classes of storage. One of our biggest customers, an enterprise customer, has a modem and he buys his storage. 

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Storage Consultant at a tech services company with 11-50 employees

The solution is stable and highly available. With Hitachi brands, customers get one hundred percent availability on the product. 

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Solution Architect, IT Consultant at Merdasco - Rayan Merdas Data Prosseccing

We are a solution provider and I work with a lot of different SAN products, depending on the needs of the customers. we have implemented this solution, as well as the G series, for some of our clients.

I have a project right now that involves revising and fine-tuning a storage network. This network contains two Hitatch VSP G Series units. There is not a major difference between the F Series and the G Series. Both of them are enterprise-scale and efficient for many data centers. It is used as primary storage in industries such as banking, automotive, health care, and insurance. Large companies, or companies that have an IBM mainframe.

If the solution requires a very high IO/s (Input/Output per second) with sub-millisecond response time then they should select the F Series because it has better performance.

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Solution Architect, IT Consultant at Merdasco - Rayan Merdas Data Prosseccing

It depends on the circumstances. We choose different storage products based on the business needs and in my opinion, there is no solution that can meet all customer needs.

We use low-cost SAN storage for some needs, such as Archie Data, and in some other cases, like the core business software, high availability levels are very important so higher-level SAN storage is used.

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Technical Consultant at a wholesaler/distributor with 5,001-10,000 employees

I don't like Hitachi's technical support. They are there but it is not perfect and they are not very much help.

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IBM FlashSystem: Custom
reviewer1059243 says in an IBM FlashSystem review
Senior System & Storage Engineer at a energy/utilities company with 1,001-5,000 employees
- Bad response times
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Gokhan Aricioglu says in an IBM FlashSystem review
IT Manager at a financial services firm with 201-500 employees

We recently contacted the technical support and received prompt response. IBM Company has a strong customer service and support organization in my country.

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Ajai Jayakumar says in an IBM FlashSystem review
Solution Architect at a tech services company with 501-1,000 employees

When you buy IBM products you subscribe to the technical support as well, so as long as the technical support and subscription are valid, they will support you. We took a five-year support subscription; we have two more years of the product subscription left. As long as the support and subscription are there, they are happy because if there is any technical issue or some format upgrade, IBM is there to support you.

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Chieftechofficer67 says in an IBM FlashSystem review
CTO at a tech vendor with 51-200 employees

We have been facing many issues with support. The main dealer here for IBM is not giving us any support. They are useless fellows, and if you raise any IBM issues they are not serious about them. We are fed up with this situation, which is why we are migrating.

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Matthys Booyens says in an IBM FlashSystem review
Chief Technology Officer at Inovo

We are running private clouds for various customers on top of VMware with IBM on the storage layer

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Storemgr67 says in an IBM FlashSystem review
Storage Manager at a financial services firm with 10,001+ employees

I will rate their technical support an eight out of ten. If you send them a question, it takes them ten days to come back to you with an answer. But besides this, we've had no other issues. 

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reviewer744948 says in an IBM FlashSystem review
Systems Administrator at a tech services company with 11-50 employees

We use the on-prem deployment model. Our primary use case for this solution is for backup for the solutions. We sell this solution to customers. 

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Andrey Rogov says in an IBM FlashSystem review
CEO at a government with 1-10 employees

They have good technical support. IBM has offices in Ukraine that have knowledgable engineers. They speak Ukrainian. 

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Usman Rasool says in an IBM FlashSystem review
VP - Head Enterprise IT Infrastructure at MIB

The technical support is pretty good, especially the local team in Pakistan. Normally, the response time is very good.

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Oracle FS1 Flash Storage System: Custom
reviewer1221969 says in an Oracle FS1 Flash Storage System review
Technical Head with 51-200 employees

There are always bottlenecks for many other storages. I don't know about this Oracle, for specifically Oracle but operation is a major concern for the customers. The operation has to be very customizable. It can't be that you have to buy a chunk of this, you have to buy a chunk of that. The incremental things. It has to be flexible according to the customer's requirements. It has to be aligned with the customer business and the business environment.

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NetApp EF-Series All Flash Arrays: Custom
Senior System Engineer at ICTeam

Our company used this solution primarily for databases. The customer who currently uses it mainly uses it for the data store. He uses it as a single silo with the storage it offers, so he implements the project and uses what he needs to. The solution is not that flexible that you can change the workload so it depends on what you designed before. So you have to compute for your load or for your use before you do the setup.

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Assistant Engineer at a tech company with 51-200 employees

I never had to use their technical support, so I don't have any opinion about it.

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IT Storage Specialist - Solutions Architect at Sorint.Lab

The product allows us to configure and manage the services we choose to provide and to offer the service to the customers. In our organization, there are at least ten people using this solution to service many customers. This solution is dependable for us and our clients and that is what we needed to have.

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Engineer at ALC Vitalyur

Their technical support is very good. The power went off and they called us around five minutes later to ask what was going on. Whenever we have any questions they have quick answers. 

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Infotechengine67 says in a NetApp EF-Series All Flash Arrays review
IT Engineer at agiba

Here in Egypt, we do not have an official office or central point of support. This is our biggest complaint. We do not want to have remote support. Rather, we want an office here. It is very difficult to get an engineer here, on-site, from NetApp. This is true even pre-sales; we want to sit with the NetApp team, and not with partners. It's not that partners are bad, but it's better to meet with NetApp directly.

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Максим Чепуков says in a NetApp EF-Series All Flash Arrays review
Engineer at ALC Vitalyur

I'm satisfied with technical support. I've called them several times and they were very good.  

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The primary use case of this solution is for banking services. It is one of three of our production systems in which we store all of our customer's data. 

Thirty percent of our production traffic for our company is stored with this solution.

The deployment model used is a private cloud.

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Senior Systems Engineer at Indra

I normally work with customers. I'm a senior consultant so I'm responsible for giving information to customers and I make assessments for them about what technology is the best for them to use.

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Associate Executive - Technical Engineer at a tech services company with 51-200 employees

We are a tech services company and this is one of the solutions that we provide for our clients. We also use this ourselves.

Personally, we use this as a unified SAN solution. Our clients use it for CCTV and media applications. For example, one of our clients uses this to handle video data for game development. Depending on the customer and their requirements, we will configure an all-flash storage solution for them.

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IT Systems Engineer at Adaptive Solutions

I have been in touch with technical support and I would rate them an eight out of ten.

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Dell EMC Unity XT: Custom
Rob Koper says in a Dell EMC Unity XT review
Senior Storage Consultant at a tech services company with 201-500 employees

I'm certified myself. We have certified colleagues. But we use technical support. The problem is that some of the time we are more knowledgeable than them.

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HeadOfITa385 says in a Dell EMC Unity XT review
Head Of IT at a financial services firm with 1,001-5,000 employees

Dell EMC is actually one of the strategic vendors we work with, so they have quite a big presence at our bank. We meet with them at least once every two weeks.

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it_user513312 says in a Dell EMC Unity XT review
Solutions Architect at a tech services company with 501-1,000 employees

We're using it for block storage in a lab, supporting Fortune 500 customers, testing out solutions. We have a number of other competitive solutions in the lab and we try out upgrades for customers, we test out all the different features and functions.

Performance of the system is fine, I really don't have any issues with the actual raw IO of the system, but the competitors are pushing a lot of all-flash solutions in front of us.

We're not doing any integrated Snapshotting of the applications. Some of our team is working on being able to Snapshot Oracle RAC clusters but, for the most part, we're focusing on doing mostly backup solutions, data protection software.

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Solutionb443 says in a Dell EMC Unity XT review
Solutions Architect at a tech services company with 501-1,000 employees

It's a great product if you want something that just works, and works fairly well. It's a product that's tested, tried, and true, where a multitude of customers have depended on the product for the overall requirements of their companies' data. Typically, a company's data is the lifeline of the company. So, if you want something that's tried, tested, and true, that is relatively feature-rich, and that just works, go for it, right. It's a fantastic product.

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StorageS9b07 says in a Dell EMC Unity XT review
Storage Solutions Architect at a healthcare company with 10,001+ employees

Technical support has been good and responsive. They know how to fix an issue.

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Marc Mooney says in a Dell EMC Unity XT review
Operations Supervisor at a tech services company with 501-1,000 employees

Ease of use would really be the best feature. We were easily able to get the correct performance details from it. And the configuration was great, it was relatively easy as well; that was brilliant.

In terms of managing it, the performance metrics that it gives, generic stuff, it does everything that we need it to do. We didn't have to create any custom reporting. It all went well.

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NetworkAf069 says in a Dell EMC Unity XT review
Network Administrator at a construction company with 201-500 employees

We've used the technical support. They've been great. They have a good system to alert you when there's an issue. They've been quick to get us the drives that we need.

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David Silberhorn says in a Dell EMC Unity XT review
Senior Systems Engineer at Midland States Bank

Support was responsive.

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SystemsEbdd4 says in a Dell EMC Unity XT review
Systems Engineer at a financial services firm with 501-1,000 employees

The technical support is good. However, the support portal needs fixing. Accessing a service request on the support portal seems to be a bit difficult, as opposed to just calling the 800 number. I do think it has improved over time.

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SteveBauer says in a Dell EMC Unity XT review
Senior IT Business Analyst at a pharma/biotech company with 1,001-5,000 employees

In most situations, tech support works really well. If there are technical logs that they can diagnose and actually pull something out of, fantastic. If there aren't, if it's an abstract sort of issue, like the fan issues we're having, where they cycle every six minutes, it's taken me about six weeks.

They didn't believe me that the environment was not too hot. So they sent a technician out just to make sure that I could read the thermostat, that it was 68 degrees in our office. Then, they sent someone out to reseed each component, which I had already done. I didn't appreciate that part because I did some of those basics. I did exactly what they had said on the phone. The third time, they actually replaced some components and the fourth time they just sent the components to be replaced. It appeared to work, the fan issue did appear to go away, but it came back a couple of weeks later, after an update. I'm not sure if it's update-related, but it came back.

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Dave Homp says in a Dell EMC Unity XT review
Manager of Storage and Backup at a healthcare company with 1,001-5,000 employees

Our experience with technical support depends. That mid-range is probably not the strong suit in terms of Dell EMC support. They don't have the depth of technical experience in that area like they do with some of the other products. But we haven't had any serious issues with it.

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SystemsE3b3e says in a Dell EMC Unity XT review
Systems Engineer at a tech services company with 51-200 employees

Aside from the finger-pointing, they're generally pretty easy to work with. But in my opinion, it's hard to get up to higher levels of support. For a complex problem like we've had, it's been very difficult for us to get ahold of the right type of people. We almost need engineers or someone at a higher level. When you call in, you get the base-level people. What I always say whenever it comes to tech support is, if I'm calling you, it's not a problem that's easily solved. Because if it was easy, I would have fixed it myself. So getting to those higher levels of support has been very problematic for us. They just want to say, "It's not our issue," instead of someone actually tackling the problem.

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StorageA7579 says in a Dell EMC Unity XT review
Storage and Virtualization Engineer at a healthcare company with 1,001-5,000 employees

Our local SE guy is awesome. Everything we have is set to call home, so that's the set-and-forget for us. If there's an issue that pops up, they immediately send equipment to our SE, and he comes in and replaces it. I never have to mess with it.

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Owen Jackson says in a Dell EMC Unity XT review
Senior IT Systems Engineer at a aerospace/defense firm with 1,001-5,000 employees

We have only used tech support to replace drives that have gone bad. But our experience has not been so good. The biggest problem has been having the right equipment in the right category that our support people can have access to. We have multiple accounts, and unfortunately, equipment is across them. So we'll call it in and they'll say, "Well, that's not under your account," so they can't actually go in online and put an SR against it. We're working on fixing that, but that's been extremely frustrating. Once we get past it, and if they understand that, yes, we do own it, and where the site is, etc., getting the part is easy.

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Anthony Dominguez says in a Dell EMC Unity XT review
Infrastructure Team Lead at a financial services firm with 1,001-5,000 employees

We haven't had to use technical support.

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CloudEnga630 says in a Dell EMC Unity XT review
Cloud Engineer/System Administrator at a aerospace/defense firm with 10,001+ employees

Our primary usage is for our users on our civilian side. We deal with both military and civilian, but it's mainly for our civilian users. We recently started using it, six months ago. Our customers like it a lot. It's an improvement from what we were using. We use it for our Outlook and Exchange but we haven't implemented with our VMware yet.

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StorageA452f says in a Dell EMC Unity XT review
Storage Architect at a healthcare company with 10,001+ employees

Technical support has always been pretty good. Customer service includes the guys who come in and replace the drives and install the system, and those guys are good too. No issues.

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SenSysEn2d3b says in a Dell EMC Unity XT review
Senior Systems Engineer at BBH Solutions

It's our primary storage array. We have a public cloud hosted internally, and it's our primary storage array for our customer virtual machines. It has performed very well. There have been no problems with it. We've had it for about nine months and it has performed well.

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VpIT6a0f says in a Dell EMC Unity XT review
VP IT at a manufacturing company with 1,001-5,000 employees

Dell EMC, generally, is good from a technical support perspective. We really never have issues.

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SystemsA06db says in a Dell EMC Unity XT review
Systems Administrator at a energy/utilities company with 1,001-5,000 employees

Good tech support. We can usually get a parts dispatch without too much fuss.

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David Cruz says in a Dell EMC Unity XT review
IT Manager at a energy/utilities company with 10,001+ employees

The team that we got to help us implement it were spot on. They really did do a great job. There were a few cases where we had to pull in some more experienced guys for the networking aspect of it, for the NAS, as there were some issues. But everything else was spot on.

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NetAdmin95898 says in a Dell EMC Unity XT review
Network Administrator at a government with 11-50 employees

Technical support is much better now. They are  responsive, and it is easy to get to the right person. They will blow up your inbox and voicemail if you have a critical update that needs to be applied to either the drives or the box itself, which is great.

View full review »
Helpdesk5793 says in a Dell EMC Unity XT review
Helpdesk Supervisor at a logistics company with 501-1,000 employees

We have used technical support and I would rate them a massive zero. I put in a ticket, although my preferred contact method is a call. I never receive a call. I send it to my sales engineer, my sales engineer sends it to their manager, the manager tells the guy to give me a call, and he sends me an email. That's not my preferred contact method and, even when complaining, I still get an email.

Also, when I put in a ticket and say, "Here are our logs," they don't read the logs. It even says to do so in the ticket, but they skim over it. Their support has been pretty bad since they became Dell EMC. EMC used to be good. Dell has been horrible forever. I think it's going down that road.

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Sanjy Kumar says in a Dell EMC Unity XT review
IT Infrastructure Manager at a manufacturing company with 10,001+ employees

We have had good experiences with tech support. 

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NetworkE5be0 says in a Dell EMC Unity XT review
Network Engineer at a tech services company with 201-500 employees

The technical support is really good. I can open up a chat support session with them, then they can either resolve it or turn it into a ticket.

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Gopal Venkatraman says in a Dell EMC Unity XT review
Senior Infrastructure Architect at a leisure / travel company with 1,001-5,000 employees

If there's any issues with a hard drive or any other hardware components, Dell EMC is contacted, then they will call us back to schedule to get into the data center to replace something. This is all virtual. Support is not a problem, because it's automatically taken care of. Only thing we have to do is to give them access to the data center to go do what they need to do to fix it proactively.

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Mike McCurdy says in a Dell EMC Unity XT review
Solution Architect - Data Center at a tech services company with 201-500 employees

We are using the All-Flash storage for block and file use cases. All of our corporate file shares and all of our VMware infrastructure items for manager service platforms are running off of Unity.

We are running a hosted collaboration: video, voice, and all types of online collaboration solutions for our customers. We have been doing it for years and just needed to migrate to the next level. 

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Solution672f says in a Dell EMC Unity XT review
Solution Architect at a tech services company with 201-500 employees

The technical support is good.

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Mohammed Mahrous says in a Dell EMC Unity XT review
Storage Support Manager at Alinma Bank

Dell EMC has one of the best support organizations, worldwide. We have multiple vendors, but Dell EMC is one of the best. Regardless of whether it's Unity, VMAX, etc., it's fine. We have had very special support from Dell EMC.

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Administ7d49 says in a Dell EMC Unity XT review
Administrador Almacenamiento-Respaldos at Exito

Dell EMC has good technical support. We haven't had to use it for this product, but we have use it for other products and not had any problems.

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Rolf Colmer says in a Dell EMC Unity XT review
IT Engineer at a healthcare company with 10,001+ employees

The technical support is good.

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Engineere566 says in a Dell EMC Unity XT review
Engineer of IT Operations at a consultancy with 1,001-5,000 employees

Dell EMC technical support is pretty quick.

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SeniorSy58bb says in a Dell EMC Unity XT review
Senior System Engineer at a healthcare company with 1,001-5,000 employees

We haven't had to call technical support. It has been a pretty solid product.

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SeniorDi1276 says in a Dell EMC Unity XT review
Senior Director at a manufacturing company with 10,001+ employees

Thankfully, we haven't had to deal with technical support yet.

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Engineer754c says in a Dell EMC Unity XT review
Engineering Manager at a tech services company with 1,001-5,000 employees

Dell EMC's tech support is awesome. We've used both onsite help and remote phone support and I have nothing but great things to say about them.

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Eia646c says in a Dell EMC Unity XT review
Enterprise IT Architect at a tech services company with 51-200 employees

It is for a customer who does virtualization.

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LeadManab259 says in a Dell EMC Unity XT review
Lead Manager at a tech services company with 51-200 employees

The support that we get for Dell EMC storage has been fantastic.

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Analytic10f7 says in a Dell EMC Unity XT review
Analytics and Sustainment Engineer at a aerospace/defense firm with 201-500 employees

I don't have any complaints from the customers or end users, who are using this solution. It's up and running with no worries.

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MahdiBahmani says in a Dell EMC Unity XT review
Solution Architect, IT Consultant at Merdasco - Rayan Merdas Data Prosseccing

I'm a data center solution architect at Merdasco and based on our customers' needs, we build solutions for them. This product is very flexible, powerful, and suitable for many environments.

Dell EMC Unity OE provides block LUN, VMware Virtual Volumes (VVols), and NAS file system storage access. Multiple, different storage resources can reside in the same storage pool, and multiple storage pools can be configured within the same DPE/DAE array.

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Huawei OceanStor: Custom
Remigiusz Gorecki says in a Huawei OceanStor review
Data Center Presales Engineer at Integrated Solutions

Technical support could be a problem. We have no big problem with the storage, but we do have problems sometimes. I have Huawei service with my license. In our country, there is no support center and generally, the support center is in China. Sometimes there are language barriers.

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EGonzalez says in a Huawei OceanStor review
Systems Technician at Ayuntamiento de Alcorcon

So far we never had to call support. We currently have a contract who is available 24 hours a day with four hours response time. But as we haven't used it before, I don't know if it's really good or not.

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reviewer730659 says in a Huawei OceanStor review
IT Manager at a computer software company with 5,001-10,000 employees

The upgrading process needs improvement. Deploy it and notify the customers when new versions and stuff comes out. I don't think they're doing that well.

In the next release, they should have encryption. Compliance is a very big thing in security. If we got encryption in the boxes, clients would be satisfied. We'd also like to see deduplication, compression, and NVMe capabilities. 

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Chetan Woodun says in a Huawei OceanStor review
Senior Consultant at a tech services company with 11-50 employees

Customers using in production environment

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reviewer1263333 says in a Huawei OceanStor review
Project Manager at a tech services company with 11-50 employees

The technical support has been a let down for us. It's something the company has to work on. We haven't been satisfied with their level of service.

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reviewer1128984 says in a Huawei OceanStor review
Manager Infrastructure and Security (SCADA) at a government with 1,001-5,000 employees

I'm the Manager of Infrastructure and Security at our company and we are a customer of Huawei. 

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Jan Stibor says in a Huawei OceanStor review
IT Solution Architect at Huatech a.s.

We are integrators so we're selling this solution to our customers. Many are from the transportation sector, public broadcasting sector, or they are service providers. They use it for internal IT systems. Our clients cover the full range from small to enterprise size companies. We are a gold partner with Huawei and I'm an IT solution architect. 

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Huawei OceanStor Dorado: Custom
Desgnarcht67 says in a Huawei OceanStor Dorado review
Solution Design Architect at a tech services company with 501-1,000 employees

I've only had to use technical support a few times because the solution is very stable. They always have very good support.

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Seniorsyst568 says in a Huawei OceanStor Dorado review
Senior Systems Engineer at dts

Technical support is very responsive. We have many products from Huawei. If something happens, we open a ticket and they assist.

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reviewer931455 says in a Huawei OceanStor Dorado review
Senior Storage Consultant at a tech services company with 51-200 employees

The logistics can be improved because sometimes we have to wait a long time for the product to be delivered, despite there being stores available in Europe. Some of our customers are discouraged due to this long wait time.

The marketing for this product needs to be improved because it does not have enough exposure.

This solution does not support VMware VVols 2.0. However, I do not feel that this is necessary.

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Mubeen Khan says in a Huawei OceanStor Dorado review
Solution Delivery Expert at Computer Marketing Company Pvt Ltd

We are a solution provider and the Huawei OceanStor Dorado is one of the products that we are working on for a customer. There are a lot of use cases for it, primarily in the financial and banking sectors.

View full review »
Dell EMC SC Series: Custom
Micheal Laggis says in a Dell EMC SC Series review
Senior Solutions Engineer at a tech services company with 51-200 employees

Copilot support is next to none. I've dealt with a lot of support before. With Copilot, you're usually on the phone if you have a problem. Even as a customer, not a partner, if you have an issue or you're planning on upgrading code, you call Copilot, they do a system check, they give you the thumbs up. The support is very helfpul.

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SystemsE1d94 says in a Dell EMC SC Series review
Systems Engineer at a tech services company with 51-200 employees

I have not needed to use technical support yet.

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John Mccallister says in a Dell EMC SC Series review
Automation at a tech services company with 1,001-5,000 employees

Customer support could be improved. It takes five or six reps to finally get someone who can help us.

I would also like to see a better ability to capture driver firmware, compatibility, and upgrade metrics to be compliant.

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DataCent3afe says in a Dell EMC SC Series review
Data Center Supervisor with 501-1,000 employees

I have called the SC Series support and they've been great.

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Don Woodward says in a Dell EMC SC Series review
Solutions Consultant at BlueAlly

It's primary storage. It started off as just being spinning disk, but recently we've had a lot of traction with customers adding flash and even going to all-flash systems. Some of our customers have had it six, seven, eight years.

It performs quite well. We had a customer who had an Oracle all-flash system, and they needed to run VMs in their disaster recovery facility and, of course, they did not want to purchase the Oracle storage because it's extremely expensive. So, they added flash to their existing Compellent storage, they were using a DR for the other stuff. It has performed quite well for them.

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Bennie Blakney says in a Dell EMC SC Series review
Systems Engineer at a pharma/biotech company with 10,001+ employees

In my position, I don't use the technical support. We do have other employees who, I'm sure, have used it. There are several times that we've called them. So far, we have not had complaints about the tech support. They've been able to resolve the issues that we've had.

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SnSysAdd472 says in a Dell EMC SC Series review
Sr. Systems Administrator Manager at a manufacturing company with 5,001-10,000 employees

I have used technical support. I received good customer service and I was able to get my questions answered. It took them just a couple of hours to get back to me.

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reviewer926175 says in a Dell EMC SC Series review
Senior Systems Engineer at a manufacturing company with 10,001+ employees

Our experience with technical support has been absolutely wonderful. They have a pretty good team.

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Infrastrb44c says in a Dell EMC SC Series review
Infrastructure Engineer at a healthcare company with 1,001-5,000 employees

The most valuable feature is the customer support. Everyone has a product that goes wrong. It's how well they handle it when it does, and Dell EMC has been tremendous at that.

In terms of managing the solution, they've gone from "not bad to manage" to "downright easy."

We have integrated the system with Exchange and vSphere, among others.

View full review »
Nick Goodman says in a Dell EMC SC Series review
Solutions Architect at a tech services company with 11-50 employees

We use the SC platform for storage solutions. As a partner, it's usually one of our go-to products for mid-range customers.

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SeniorSyf235 says in a Dell EMC SC Series review
Senior Systems Engineer at a non-profit with 501-1,000 employees

We've had great support from the Dell EMC team. I would rate their Copilot support the best that we have seen in the industry. I have used support with every vehicle we have, but their support is the best. Great engineers. Great engineering team. It's straightforward, easy, and you get the right people.

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Infrastr69c7 says in a Dell EMC SC Series review
Senior IT Infrastructure Manager at a consultancy with 1,001-5,000 employees

Technical support was responsive, we got to the right person. We have never had a problem with them.

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Virtualiad5e says in a Dell EMC SC Series review
Virtualization Manager at a tech services company with 10,001+ employees

Technical support is good.

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Stephane says in a Dell EMC SC Series review
Consulant at a computer software company

Compellent is a very easy-to-use solution because after the first installation you have no more parameters to fix. You can add discs easily and all discs are in one group or folder. It is also very easy to expand. 

The solution is very complete as you can use it as solo for primary storage for production, and you want to implement a cluster with two storage systems, all you need is include it in the software of the storage system. So it's easy and very efficient, and when I have to choose a solution for a customer, I must find out what kind of security the customer wants. When I use this solution, I have all kinds of installation possibilities. So, for me, it is a very good solution.

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Coo5678 says in a Dell EMC SC Series review
COO at a tech services company with 11-50 employees

Technical support is good. They have good information and good remote monitoring of the systems. There are good accessibility and knowledgable engineers, so overall, we have a very good impression of the support of this solution. The take a reasonable amount of time to answer our queries.

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SystemEng457 says in a Dell EMC SC Series review
System Engineer at a tech services company with 51-200 employees

Technical support is very good. I do use it from time to time and it's always excellent.

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OlegDubitskyi says in a Dell EMC SC Series review
Pre-Sales Architect at a tech services company with 1-10 employees

I think that Dell EMC is one of the best technical support services in Ukraine.

I am satisfied with the technical support.

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reviewer1122030 says in a Dell EMC SC Series review
Chief Business Technology Consultant at a tech services company with 51-200 employees

The technical support is quite good, especially coming from the speed of the technology and support that we received in the past. So yes, it's quite recommendable.

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KristianPalsmar says in a Dell EMC SC Series review
Director of Technology with 501-1,000 employees

I'm very satisfied with the company's technical support. It's very nice. We were using Dell's Copilot Support and it was really very good.

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BenoitQuenet says in a Dell EMC SC Series review
Senior Consultant at a tech services company with 1,001-5,000 employees

The support is good.

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GaurangPatel says in a Dell EMC SC Series review
Technical Director at Allot Group

We are a system integrator and this is one of the solutions that we provide for our clients. We have deployed it for more than seven customers

It is used for several purposes including server consolidation and business applications. 

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reviewer1273260 says in a Dell EMC SC Series review
EMC Storage & Backup Implementation Specialist at a tech vendor with 1-10 employees

Support wise, it's very stable. The support is 100% good. Support is the key for Dell EMC.

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reviewer1297803 says in a Dell EMC SC Series review
IT Director - Enterprise Storage and Data Protection at a manufacturing company with 10,001+ employees

The support works very well. We deal with support from different parts of the world including Europe, Asia, and America. There are local support centers in each region. It's easy to engage the support and usually they are very proactive. I have very good feedback for support. We have had some challenges sometimes in a very few amount of cases where the parts were not delivered on time.

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Ben Jardine says in a Dell EMC SC Series review
Managing Director at Consult BenJ Ltd

We contact technical support all the time, so we've been in touch on multiple occasions. They are very good. They're responsive and knowledgeable. They help us when we have issues. We're very satisfied with the level of service they provide.

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Lenovo ThinkSystem DM Series: Custom
Fatih Altunbas says in a Lenovo ThinkSystem DM Series review
IT Solutions Architect at nds Netzwerksysteme GmbH

The primary use case of the solution is to renew the IT infrastructure for our customers.

View full review »
SImoneGebellato says in a Lenovo ThinkSystem DM Series review
Group IT Architect & Network Engineer at a engineering company with 11-50 employees

We have a local partner for technical support.

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reviewer1358325 says in a Lenovo ThinkSystem DM Series review
Technical Specialist at a tech vendor with 11-50 employees

We assess requirements and implement this solution for our clients who wish to update and upgrade their equipment, servers and storage. We build a solution and provide the equipment and deploy for our customers. With Lenovo, we use the EMC for storage and HPE for processing. I work with the HP series and we're looking to expand the Lenovo market. I'm working in an IT company and I'm the technical manager. 

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Fatih Altunbas says in a Lenovo ThinkSystem DM Series review
IT Solutions Architect at nds Netzwerksysteme GmbH

We primarily use the solution for our customers. When they have old hardware and infrastructure and need to update them, we set up the Lenovo systems for them.

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reviewer748437 says in a Lenovo ThinkSystem DM Series review
General Manager at a tech services company with 11-50 employees

We are a solution provider and this is one of the products that we implement for our customers.

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Lenovo ThinkSystem DE Series: Custom
Infrastructure Manager at a construction company with 501-1,000 employees

Technical support for this solution is good but they are not interactive. 

View full review »
Peter Muchiri says in a Lenovo ThinkSystem DE Series review
System Engineer at TBM

Technical support has been great. We're very satisfied with them.

View full review »
Pure Storage FlashBlade: Custom
VpOfEngic9de says in a Pure Storage FlashBlade review
VP of Engineering at a pharma/biotech company with 51-200 employees

We've only had to use their technical support during run of the mill maintenance events like upgrading the firmware and exchanging the box. It was very helpful during the big upgrade. I had them on video call so we could do it in real time while we were in the data center.

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Practiced5ea says in a Pure Storage FlashBlade review
Practice Manager for Infrastructure at a tech services company with 51-200 employees

We used technical support during the install process, and they were helpful.

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Mudasser Zaheer says in a Pure Storage FlashBlade review
Senior Global Manager at DXC Technology

It helps our customers with their storage solutions. 

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SeniorTe500e says in a Pure Storage FlashBlade review
Senior technical architect at a marketing services firm with 5,001-10,000 employees

Technical support is excellent. 

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Gustavo Lima says in a Pure Storage FlashBlade review
COO at Santa Lucia

I'm not directly involved with the technical support but I haven't heard any complaints or any issues about it. The vendor helped us to install and deploy the solution. 

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Technicad7c9 says in a Pure Storage FlashBlade review
Technical Director at Envestnet Yodlee

We are pretty sensitive to response times and have been running storages before PR. We used to not have a great response time but once we moved to this solution it has saved total production storage usage. It has better overall performance. 

There is predictive analysis that PR provides us and the customer. It's useful for as to translate what is being expected. We can calculate and plan the capacity based on the predictive analysis.

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National4173 says in a Pure Storage FlashBlade review
National Manager at a financial services firm with 501-1,000 employees

We considered building our own solution but at some point, we realized that there was a higher risk to that. We ended up choosing Pure Storage because they could prove that other customers had successful implementations with minimal issues that was a huge plus. 

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IT Systems Admin at Greer CPW

The tech support is pretty good.

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Manager340157 says in a Pure Storage FlashBlade review
Infrastructure Manager at a comms service provider with 1,001-5,000 employees

I would rate the technical support as a five (out of ten). They need to improve. When we open a case, it is auto assigned to a support tech person. Nine out of ten times, we get an email right back saying that person is off until tomorrow. I cannot handle that. They just did this over the weekend to us, too. I had to call our rep and have them do something about it.

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ITNetwor7697 says in a Pure Storage FlashBlade review
IT Network Specialist at a university with 501-1,000 employees

The technical support is pretty fast. Everything is good with the technical support.

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Principa7fd7 says in a Pure Storage FlashBlade review
Principal System Analyst at a university with 10,001+ employees

Technical support for this solution has been great. They have been right on board with us.

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SeniorArd17c says in a Pure Storage FlashBlade review
Senior Architect and IT at a tech vendor with 501-1,000 employees

We have not engaged with technical support for this solution.

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Solution3f8e says in a Pure Storage FlashBlade review
Solutions Architect at a computer software company with 1,001-5,000 employees

For our customers, they're mainly using it for a backup repository and for NFS data storage.

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Miroslav Ivanov says in a Pure Storage FlashBlade review
IT Business Consultant, Presales Specialist and Solution Designer at Veracomp EOOD

Our use cases vary but usually we use the solution for cloud-based solutions. We use it for containers, which provide security on premises for our customers to test environments. Most of our customers are medium to large enterprises based in Bulgaria where we are located. We are resellers, distributors and system integrators. We have a partnership with FlashBlade. 

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HPE Primera: Custom
reviewer1356933 says in a HPE Primera review
Enterprise Solutions Architect at a tech services company with 1-10 employees

We are a solution provider and all-flash storage is one of the products that we sell to our customers. Primera is one of the ones that we recommend for data centers.

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