Tech support has been absolutely amazing. I think on the technical aspects as well, my staff is able to get great support from the NetApp technical support resources that we have. What I love about NetApp is they have a health care division. At times, it's such an amazing thing because if we have a healthcare-related issue, there's no one better than having prior CIOs from health care organizations that NetApp has hired, and that are part of the healthcare team, to help out with any of those initiatives and support problems. Support has been absolutely phenomenal.
All-Flash Storage Arrays Custom Reviews
Showing reviews of the top ranking products in All-Flash Storage Arrays, containing the term Custom
NetApp AFF (All Flash FAS): Custom
SteveGrangert says in a NetApp AFF (All Flash FAS) review
Storage Engineer at Missile Defense Agency
We don't use NetApp AFF for machine learning or artificial intelligence applications.
With respect to latency, we basically don't have any. If it's there then nobody knows it and nobody can see it. I'm probably the only one that can recognize that it's there, and I barely catch it. This solution is all-flash, so the latency is almost nonexistent.
The DP protection level is great. You can have three disks failing and you would still get your data. I think it takes four to fail before you can't access data. The snapshot capability is there, which we use a lot, along with those other really wonderful tools that can be used. We depend very heavily on just the DP because it's so reliable. We have not had any data inaccessible because of any kind of drive failure, at all since we started. That was with our original FAS8040. This is a pretty robust and pretty reliable system, and we don't worry too much about the data that is on it. In fact, I don't worry about it at all because it just works.
Using this solution has helped us by making things go faster, but we have not really implemented some of the things that we want to do. For example, we're getting ready to use the VDI capability where we do virtualization of systems. We're still trying to get the infrastructure in place. We deal with different locations around the world and rather than shipping hard drives that are not installed into PCs, then re-installing them at the main site, we want to use VDI. With VDI, we turn on a dumb system that has no permanent storage. It goes in, they run the application and we can control it all from one location, there in our data center. So, that's what we're moving towards. The reason for the A300 is so that our latency is so low that we can do large-scale virtualization. We use VMware a tremendous amount.
NetApp helps us to unify data services across SAN and NAS environments, but I cannot give specifics because the details are confidential.
I have extensive experience with storage systems, and so far, NetApp AFF has not allowed me to leverage data in ways that I have not previously thought of.
Implementing NetApp has allowed us to add new applications without having to purchase additional storage. This is true, in particular, for one of our end customers who spent three years deciding on the necessity of purchasing an A300. Ultimately, the customer ran out of storage space and found that upgrading the existing FAS8040 would have cost three times more. Their current system has quadruple the space of the previous one.
With respect to moving large amounts of data, we are not allowed to move data outside of our data center. However, when we installed the new A300, the moving of data from our FAS8040 was seamless. We were able to move all of the data during the daytime and nobody knew that we were doing it. It ran in the background and nobody noticed.
We have not relocated resources that have been used for storage because I am the only full-time storage resource. I do have some people that are there to help back me up if I need some help or if I go on vacation, but I'm the only dedicated storage guy. Our systems architect, who handles the design for network, storage, and other systems, is also familiar with our storage. We also have a couple of recent hires who will be trained, but they will only be used if I need help or am not available.
Talking about the application response time, I know that it has increased since we started using this solution, but I don't think that the users have actually noticed it. They know that it is a little bit snappier, but I don't think they understand how much faster it really is. I noticed because I can look at the system manager or the unify manager to see the performance numbers. I can see where the number was higher before in places where there was a lot of disk IO. We had a mix of SATA, SAS, and flash, but now we have one hundred percent flash, so the performance graph is barely moving along the bottom. The users have not really noticed yet because they're not really putting a load on it. At least not yet. Give them a chance though. Once they figure it out, they'll use it. I would say that in another year, they'll figure it out.
NetApp AFF has reduced our data center costs, considering the increase in the amount of data space. Had we moved to the same capacity with our older FAS8040 then it would have cost us four and a half million dollars, and we would not have even had new controller heads. With the new A300, it cost under two million, so it was very cost-effective. That, in itself, saved us money. Plus, the fact that it is all solid-state with no spinning disks means that the amount of electricity is going to be less. There may also be savings in terms of cooling in the data center.
As far as worrying about the amount of space, that was the whole reason for buying the A300. Our FAS8040 was a very good unit that did not have a single failure in three years, but when it ran out of space it was time to upgrade.
Technical support for this solution is good, and I've never had a problem. They are straight to the point and give you a lot of detail on what to expect or what you might run into. Whether you call or get support online, it is pretty good.
This product was brought in when I started with the company, so that's hard for me to answer how it has improved my organization. I would say that it's improved the performance of our virtual machines because we weren't using Flash before this. We were only using Flash Cache. Stepping from Flash Cache with SAS drives up to an all-flash system really had a notable difference.
Thin provisioning enables us to add new applications without having to purchase additional storage. Virtually anything that we need to get started with is going to be smaller at the beginning than what the sales guys that sell our services tell us. We're about to bring in five terabytes of data. Due to the nature of our business operations that could happen over a series of months or even a year. We get that data from our clients. Thin provisioning allows us to use only the storage we need when we need it.
The solution allows the movement of large amounts of data from one data center to another, without interrupting the business. We're only doing that right now for disaster recovery purposes. With that said, it would be much more difficult to move our data at a file-level than at the block level with SnapMirror. We needed a dedicated connection to the DR location regardless, but it's probably saved our IT operations some bandwidth there.
I'm inclined to say the solution reduced our data center costs, but I don't have good modeling on that. The solution was brought in right when I started, so in regards to any cost modeling, I wasn't part of that conversation.
The solution freed us from worrying about storage as a limiting factor. In our line of business, we deal with some highly duplicative data. It has to do with what our customers send us to store and process through on their behalf. Redundant storage due to business workflows doesn't penalize us on the storage side when we get to block-level deduplication and compression. It can make a really big difference there. In some cases, some of the data we host for clients gets the same type of compression you would see in a VDI type environment. It's been really advantageous to us there.
reviewer1223358 says in a NetApp AFF (All Flash FAS) review
Infrastructure Team Lead at a pharma/biotech company with 51-200 employees
I am happy with their technical support. It's not bad. We haven't had to use it very much, but I think they're proficient.
reviewer1223364 says in a NetApp AFF (All Flash FAS) review
Sr Storage Engineer at a financial services firm with 1,001-5,000 employees
The technical support has been all right, but it takes a while to get a hold of the right person because you've got to go through the level one, level two support. But, after a while, you get the support that you need.
We do have experts within the company, so we only go to NetApp's support when we have a very serious issue that we need to work on.
Overall, it has been all right.
reviewer1223367 says in a NetApp AFF (All Flash FAS) review
Storage Administrator at a energy/utilities company with 1,001-5,000 employees
We have been happy with the performance and it has not given us any issues.
I like the simplicity of data protection and data management. We use snapshots for our FAS recovery, and we use SnapVault for our backups.
NetApp definitely simplifies our IT operations by unifying services. We only use this solution on-premises, but with NAS, we don't need Microsoft Windows to create a share. It's all on our NetApp platform. I like it because we do not have to switch.
I wouldn't say that we have reallocated resources that were previously dedicated to storage operations, although it does give us time to do other things.
We have used NetApp to move large amounts of data between data centers. It has made it easier for us, and RPOs are shorter because of it.
With respect to the response time for applications, I can definitely say that it has improved, although we have not done any benchmarking. I perceive the improvement through monitoring the applications.
This solution is pretty expensive, so I'm not sure whether it has reduced our data center costs.
NetApp has helped eliminate storage as a limiting factor in our business. My customers are happier because they have no issues with performance or accessing their data.
Our primary use case for NetApp AFF is performance-based applications. Whenever our customers complain about performance, we move their data to an all-flash system to improve it.
We have our own data center and don't share our network with others.
Their technical support is very good. We use them quite a bit and we have had good experiences with them.
reviewer1223388 says in a NetApp AFF (All Flash FAS) review
Systems Engineer at a tech services company with 51-200 employees
I would rate the stability of NetApp AFF as moderate at this point. There were some unfortunate growing paints initially with the A800. Our problem was related to compatibility issues with the active optical transceivers, and it caused an outage within our data center. Our customer was not happy with this.
reviewer1223394 says in a NetApp AFF (All Flash FAS) review
System Programmer at a energy/utilities company with 5,001-10,000 employees
The stability is good. This is a very reliable solution.
It can be set up as a cluster, HA, and when one node goes down the others hold the data, so the customer barely notices that there is a failover.
reviewer1223409 says in a NetApp AFF (All Flash FAS) review
Specialist Senior at a consultancy with 10,001+ employees
The NetApp technical support is outstanding.
reviewer1223415 says in a NetApp AFF (All Flash FAS) review
Director at a tech services company with 11-50 employees
The NetApp technical support is very good. They have the website and they have the forums where you can get questions answered. You can get a lot of things answered without even talking to anybody.
reviewer1223418 says in a NetApp AFF (All Flash FAS) review
Storage Engineer at a computer software company with 10,001+ employees
The technical support is very good. We haven't had any issues.
reviewer1223421 says in a NetApp AFF (All Flash FAS) review
Senior Data Center Architect at a financial services firm with 1,001-5,000 employees
The technical support is one of the best.
reviewer1223436 says in a NetApp AFF (All Flash FAS) review
Tech Solutions Architect at a healthcare company with 10,001+ employees
The most valuable feature is it's fast. We do not use the solution for artificial intelligence or machine learning applications, but our overall latency is low. With our SQL Servers and Oracle servers, compared to the older meta filers, like 7-mode, the 8000 custom mode, or performance on Pure flash systems, you can't compare. We are seeing submillisecond, which is pretty nice.
The solution has enabled us to move large amounts of data from one data center to another (on-premise) without interruption to the business using SnapMirror.
The solution has improved application response time. Compared to the 3250s and 8000s, it has been night and day.
reviewer1085652 says in a NetApp AFF (All Flash FAS) review
Sr Data Storage at a energy/utilities company with 10,001+ employees
We never have any issues with technical support. They are very responsive to our problems because we have a NetApp account manager, so we are able to to engage the level two level three engineering much quicker.
VinodKaila says in a NetApp AFF (All Flash FAS) review
Storage Architect and Engineer at United Airlines
The technical support for NetApp is decent. I mean, it's improving. I understand that it is hard to get people up to date with all of the new technologies but NetApp has done a pretty good job.
Using the online documentation, we are able to find answers most of the time. If not, we can find an expert who will come online and help us to get through. The combination of technical support, Professional Services, and online documentation has really helped.
Service is one of NetApp's strengths.
We don't go through NetApp directly. We go through a vendor. They've been great. Obviously they're certified, they know what they're doing. They have had to escalate sometimes to NetApp themselves if they didn't know the answer. We've never had a problem that we couldn't resolve.
reviewer1223526 says in a NetApp AFF (All Flash FAS) review
Senior Network Technical Developer and Support Expert at a healthcare company with 10,001+ employees
My experience with technical support is, as of late, the amount of expertise and what we're getting out of support has kind of dwindled a little bit. You could tell, the engineers that we talked to aren't as prepared or don't have the knowledge that they used to. We have a lot of difficulty with support.
The fact that NetApp's trying to automate the support with Elio is pretty bad, to be honest with you. In my experience, it just makes getting a hold of NetApp support that much more difficult, going through the Elio questions, and they never help so we end up just wasting minutes just clicking next and next, and let's just open a support case already, type thing. So it's been going downhill.
reviewer950775 says in a NetApp AFF (All Flash FAS) review
Storage Architect at a energy/utilities company with 10,001+ employees
Tech support is a place where there is room to improve the product experience. Tech support is one thing that I am not 100% happy with and I do not strongly agree with many people who feel it is pretty good. NetApp has a wonderful product, but the support is subpar compared to the other vendors like EMC. So there is clearly room to improve.
The response time when they are busy is not very good. Even the priority-one calls are supposed to have like a two-hour response time or a 30-minute response time. I do not get any calls in that timeframe until I push them through different channels — through the back end.
Also, the primary support call center is in India. I don't get to the real technicians from the support team from North Carolina or places like that until much later. I understand they are trying to filter out calls that do not need upper-level support, but I know what I'm doing. I already know exactly what the problem is and then I still have to go through what should be unnecessary screening. It seems like a lengthy process. In the meantime, I might have only one strand of high availability running, which is not a good situation and I feel very uncomfortable that I could lose service.
reviewer1223538 says in a NetApp AFF (All Flash FAS) review
Storage Administrator at a computer software company with 5,001-10,000 employees
The technical support for this solution has always been number one. There is no doubt that they are getting more responsive and more technical.
reviewer1223547 says in a NetApp AFF (All Flash FAS) review
Data Protection Engineering at a manufacturing company with 10,001+ employees
We have onsite staff that is a purchased service from NetApp, so we do not directly deal with technical support.
MichaelDrueing says in a NetApp AFF (All Flash FAS) review
Solution Architect at Advanced UniByte GmbH
The primary use case is for customers who need absolute low latency and have low latency in their workloads. They need maximum performance in their virtualization and file storage environments.
Every time you contact the vendor for the technical issues that you have been dealing with, the level of support you get or the time it takes for you to get your issue resolved really matters and depends on the issue itself (how complicated it is). Sometimes, the support may send some requests to the technical team to gather logs and send them back to support. How many of these logs you have to collect or if you have to engage another vendor's support come into effect when you are trying to find out how fast an issue can be resolved. In general, when you open a case with NetApp support, usually if it's a P1 or P2 case, usually they are very fast when it gets to the point that we need to escalate to the next level of support. So far, we have had a good experience with NetApp. For most cases, they were able to help us resolve the issue as fast as possible.
reviewer1232979 says in a NetApp AFF (All Flash FAS) review
Storage Team Lead at a manufacturing company with 10,001+ employees
We have a premium support globally. NetApp has been promising on every front.
The tech support has been awesome. We have meetings with our local guys once a month, whether we need it or not, and they answer our questions. I have been able to hot call them on demand on the weekends when we were doing upgrades and side things on our NetApp, then had some issues. I was able to call, and they stop and help out, which has been fantastic. They are probably our best vendor.
Different customers will have different needs, e.g., when you're looking at somebody who just has simple file service needs, then it's very easy. That can be met with many different products. But, we also like that you can build SVMs with different network profiles, vLANs, security protocols, etc.
We like the ability to create different SVMs on AFF products because they can create different vLANs and network access points for different customers. We can actually drop virtual appliances onto any customer's network. If they have different firewall and network profiles than each other, we can keep all of the data completely separated.
We can also meet the different needs for different Snapshot and backup policies. A Department of Labor or Department of Health and Human Services will have very different needs from just standard user profile folders.
Currently, we are leveraging AFF for our VMware environment solution. So, we use it as a storage for our customers and are leveraging it to provide a faster storage solution for VMware customers.
We are using it for block level based only storage, as of today.
The technical support has always been really helpful.
In recent times, the first line of support has moved and is now concentrated in Bulgaria. If they are new to working with your customers, we have seen some slight challenges in terms of speed when transferring higher priority cases to higher levels of NetApp's support structure. Hopefully, this will be resolved soon.
Once I reach the second or third line of support engineering, the support has always been good.
We haven't had any problems with the equipment. In two years, we have needed support twice.
reviewer1440240 says in a NetApp AFF (All Flash FAS) review
Consulting Manager at a tech services company with 1,001-5,000 employees
They provide different types of support. When an accident happens that impacts your business, they respond very fast and give very good help. Sometimes, when you have problems with their software, it can take a long time — that should be improved. Overall, their top functions, operating systems, the storage controller, they are very strongly enforced.
Their technical support is very good, and the documentation is also complete and useful for us.
Technical support is good.
We have an external company to maintain our NetApp.
Dell EMC XtremIO: Custom
Infotecharch67 says in a Dell EMC XtremIO review
IT Architect at a healthcare company with 5,001-10,000 employees
The technical team is good.
We primarily use the solution for custom development and customer case studies.
Regtechmgr67 says in a Dell EMC XtremIO review
Regional Technical Manager CST at a tech services company with 501-1,000 employees
The technical support is good but they are not well organized.
reviewer851880 says in a Dell EMC XtremIO review
IT Manager at a financial services firm with 1,001-5,000 employees
Technical support is very good. It's one of the best vendors for support.
Mohammad Salman says in a Dell EMC XtremIO review
Manager of Customer Services with 1,001-5,000 employees
The technical support was good, especially for upgrading, which we did four times. It was straightforward and easy.
Technical support depends on the contract and the partner that you are working with. There are some partners that don't have enough knowledge about support.
The technical support for this solution can be good and bad. If you have a really big issue then it's bad because it takes quite a long time for the issue to be solved.
There are different levels of service. You can have a technician who is able to do the troubleshooting and is allowed to set up the commands.
If you just have questions with no due date, or you just have to fix a small package, the support is good. You always get the answers you need. However, in critical situations, we have had problems. For example, in the last three years, we spend three or four hours on the phone with support where nobody could escalate our tickets.
reviewer1098957 says in a SolidFire review
Technical Consultant at a tech services company with 51-200 employees
I work as a technical consultant and our company are resellers. We sell hyper-converged solutions to our customers. We use mainly NetApp HCI and SolidFire. We use a variety of versions depending on the customer's requirements. Our main use of the product is for ESX environments and Hyper-V environments.
We are a solution provider and SolidFire is one of the products that we implement for our customers. It is used for virtualization.
I have a SolidFire grid set up and I find that it is a stable solution. I did have to replace a disk on one occasion, which is something that the technical support contacted me about. While I have not used SolidFire in production, I have not heard complaints about stability from any of our customers.
The technical support of the solution is quite good. They are responsive and knowledgeable.
Because I'm also a PC guy for my company and in Pakistan there is not a third-person specific guy for a client or specific job, we are also doing the very tough job as the IT specialists. So I have to look after the solution, the technical stuff, and also the deployment. I am personally working in all three departments. I have to, because it's my job as the head of IT in my company. We are a resellers, so we are actually giving solutions to our customers. Regarding SolidFire, it's a very good storage solution when you are looking for a software defined data center.
SolidFire provides seamless performance across your storage system when you need to scale up. Other solutions(software defined data center) do not provide that much of scalability.
If customer doesn't want to learn a lot of software stuff and only wants to learn one piece of software, and does not want to learn the storage system; that's where SolidFire comes in, because its software defined and it is really good for software defined data centers(SDC) and virtualization.
What I mean is, if a customer doesn't need a centralized storage system but does need a data center solution which is capable of being an agile software defined storage system, then they should choose SolidFire; but if they need a big centralized storage SAN, they shouldn't choose SolidFire.
The only time I had an issue was with a motherboard. In fact, with the SolidFire technology, NetApp was able to acquire Active IQ. Active IQ is the software layer that is pushing all information on the health of the SolidFire platform.
Therefore, the support is really quite proactive, in fact. Each time there was something to do, a component to change, or an upgrade to do on the platform, it was followed by emails from the NetApp support, who would remind me of necessary changes. Even with Active IQ, we've had advice on what we could do on the system to get better performance or better organization about the data that resides on the SolidFire platform.
It's got really great proactive support, and we're quite satisfied with them.
Tintri VMstore: Custom
Pure Storage FlashArray: Custom
We've been incredibly happy with their tech support. There was even an instance where we were having an unrelated problem with our production Oracle Databases. If you can imagine having your production Oracle Databases randomly reboot approximately every 12 to 17 hours for no reason that you can figure out. It tends to be something approaching a resumé-generating experience. Out of the blue, we received a proactive, spontaneous call from Pure Storage support saying, "We're observing something weird on one of your Fibre Channel connections. We think you should take a look at this one SFP optical connector on this one channel, because we're seeing stuff on the array which looks unusual." We looked and it turned out to be the problem. We were having this timing error that was causing our databases (because they were clustered) to lose track of the fact that they were part of a cluster. They would just reboot. Pure Storage support, using their phone-home data analytics, solved it, proactively.
They even showed up at our office, just in case it was the Pure Storage array's SFP, not the one in our fibre-channel switch. Our salesperson and sales engineer showed up within an hour at our location with a replacement SFP that we didn't even need.
Therefore, we are very happy with their tech support.
ITManage715c says in a Pure Storage FlashArray review
Manager I.T. Infrastructure at a financial services firm with 5,001-10,000 employees
With this program, all of our applications are able to perform faster and this enables us to provide faster platforms and services to our customers and employees. This solution is, therefore, a huge benefit to our IT organization.
VMware is basically the platform that our entire on-premise residence runs on and we incorporate vRealize, vOperations, and SRM. We're also looking at partnering with a backup solution Zerto, so it just gives us a lot more flexibility.
SystemsE5fd9 says in a Pure Storage FlashArray review
Systems Engineer at a government with 1,001-5,000 employees
Technical support for this solution is excellent.
TeamLeadc75a says in a Pure Storage FlashArray review
Team Lead at a tech services company with 51-200 employees
We are a system integrator and this is one of the solutions that we provide for our clients.
For our most recent customer, this solution is being used to host VMware workloads in an on-premises deployment.
SrManage7091 says in a Pure Storage FlashArray review
Sr Manager at a insurance company with 5,001-10,000 employees
I haven't had a lot of direct interaction with their support but VMware is very good.
DBA0bbf says in a Pure Storage FlashArray review
DBA at a financial services firm with 1,001-5,000 employees
When we've had issues, technical support has been really good about resolving them quickly. I was on the call with them when we had the issue with the controller, and they were very, very helpful.
SrManagee02f says in a Pure Storage FlashArray review
Sr Manager at a manufacturing company with 1,001-5,000 employees
This solution is simple to install.
It comes with a large number of features out-of-the-box, which makes it easy for us to see problems and manage capacity.
We use the Evergreen Storage model so that we will get upgrades as they are needed, or as we expand. It has helped us meet some financial challenges we had internally. In the past, we had to buy whole trays of disks from another vendor. It's too much money because we typically bill people ahead of the project. This solution has helped us meet the spending needs of our customers, and allow us to be more flexible.
Operatio6735 says in a Pure Storage FlashArray review
Operation Manager at a leisure / travel company with 5,001-10,000 employees
It helps us maintain uptime much better than other solutions we've used in the past and the support is extremely quick and responsive.
The ease of management, cutting edge technology, and higher availability benefits our IT organization.
We are running VMware on Pure. The main driver for this was the speed of the virtual machines and the ease of administration with Pure is pretty seamless.
The joint solution has helped my organization. Cody from Pure Storage has been a really big advocate for cutting edge technologies within Pure Storage. He's given us as a customer a lot of tools from his social media to help us do our jobs easier. That's been amazing. It's been awesome for us. The support's been great. Our SC has been great, and our sales reps have been great. Performance is awesome.
IctAndSebb6d says in a Pure Storage FlashArray review
ICT and Security Specialist at a comms service provider with 10,001+ employees
The seamless integration into the public cloud has improved my organization. It also benefits my IT organization in many ways. We sell it, we use it, and it makes us faster.
The joint solution, VMware on Pure, has helped our organization. It's tested a lot of stuff and been put in production. It's also used for customers.
Our organization takes advantage of the VMware integrations developed by Pure, any APIs that are available to be using.
It offers seamless integrations and has made it easy for us to do. It's a simple product.
Architec2276 says in a Pure Storage FlashArray review
Architect at a financial services firm with 10,001+ employees
The technical support has been pretty good. The support team is available all the time and they seem to know what they are doing.
We only want to manage our virtual environment so this program has all the features we need. We're pretty straightforward customers. I don't see anything that needs to improve as we only use the standard features.
HeadOfIn50e7 says in a Pure Storage FlashArray review
Head of Infrastructure at a wellness & fitness company with 1,001-5,000 employees
The technical support is fair and the team was helpful.
Infrastrcbc2 says in a Pure Storage FlashArray review
Infrastructure Architect at a wellness & fitness company with 1,001-5,000 employees
Their technical support is good.
SeverEngd3fe says in a Pure Storage FlashArray review
Sever Engineer at a healthcare company with 11-50 employees
I haven't contacted their technical support firsthand.
CloudAdm1d74 says in a Pure Storage FlashArray review
Cloud Administrator at a tech services company with 51-200 employees
I don't interface with technical support too much. Overall whenever I've had to interface with technical support it's always been a very positive experience.
SystemEne60c says in a Pure Storage FlashArray review
System Engineer at a tech services company with 51-200 employees
I haven't needed to use support. My employees say their support very good.
SystemAd0ccc says in a Pure Storage FlashArray review
System Administrator at a government with 1,001-5,000 employees
It has improved my organization in the way that we have high reliability and faster access to our data.
It has improved our IT organization in the way that we are able to provide systems to our customers quickly and provide high availability and reliability for their applications.
We are running VMware on Pure. Our main driver was speed. The joint solution has helped our organization through speed of delivery and speed of applications.
SeniorVib215 says in a Pure Storage FlashArray review
Senior Vituralization Manager at a financial services firm with 10,001+ employees
Technical support is pretty good. They helped us with a holiday show in case we needed anything. So far, the product is doing well with less downtime, so we didn't have that much opportunity to use support. But anytime we've needed them, it's pretty good and all the issues are dealt with much faster.
Directorf1b0 says in a Pure Storage FlashArray review
Director of Information Security at a healthcare company with 1,001-5,000 employees
It's fast because it's Flash storage so the IT team doesn't have to worry about it.
Besides virtualization and the benefits associated with that, we're a Workspace ONE customer, we're going to be starting that deployment Q4 of this year and we're looking forward to improving the patient experience with the doctors and the rest of the medical staff.
We are delivering a better experience for doctors and the other staff that deliver desirable outcomes. Again, it's easy on the IT staff. It's important to have infrastructure that you can rely on and not have to worry about failing.
We use SRM for VMware integration. The failovers with SRM are fantastic. It's fast and reliable. It just works, which is sometimes difficult to achieve.
I have used Pure's tech support quite a few times. It's probably the best tech support experience that I've had. I love that, by utilizing Pure's SaaS platform, they let me know about problems that they've seen with other customers who are using the same version of the software or the same model array. They reach out proactively and say, "Hey, we've seen these kinds of things happen with other customers. You should do X to fix this so you don't experience the problems." It's something that most storage companies don't do nowadays. They make my job easier by being really proactive.
reviewer1151352 says in a Pure Storage FlashArray review
VMware and Windows Server Team Lead with 1,001-5,000 employees
The technical support is 100% and they respond really quickly. Their Evergreen support plan is astonishing. They are a leader in this regard.
reviewer1464234 says in a Pure Storage FlashArray review
Datacenter & Cloud Architect - South America Zone at a manufacturing company with 10,001+ employees
The vendor was helpful during our implementation.
reviewer1476927 says in a Pure Storage FlashArray review
Owner at a tech services company with 11-50 employees
I have interacted with them. They respond very fast to our queries.
reviewer1262520 says in a Pure Storage FlashArray review
IT Manager at a consultancy with 51-200 employees
It's very fast and very easy to use. It performs well and is both flexible and compatible. We like it because it's easy to use. We transferred our old architecture from hyper storage to all-flash storage. It made our business faster and more connected to our customers.
The dashboard is very friendly. We can see information about IPs and the bandwidth and every host who connects to it — it's very useful.
We really like the easy-to-use GUI.
reviewer1514421 says in a Pure Storage FlashArray review
IT System Engineer at a tech services company with 501-1,000 employees
Technical support has been very helpful throughout the process. They can assist during the setup process. They make everything very easy.
Technical support has been amazing. I have yet to meet or talk to anyone who is not super knowledgeable. The only time I entertained any doubts, whatsoever, is when V-Vaults first came out. Certain people were not very familiar with it, but this was short lived. As we were extremely early adopters of V-Vault, training was provided fairly quickly. While the general tech support was not up to snuff, within a month or two they were all trained. Since then, there have been no issues to report.
reviewer1387650 says in a Pure Storage FlashArray review
Implementation and Support Engineer at a tech services company with 11-50 employees
Their technical support is excellent. Once we raise a ticket, they respond very quickly. Even better, their support is proactive. In most cases, they are the ones contacting us, not the other way around.
We use Pure Storage FlashArray in a couple of backup products. Our DDP offerings, data platform offerings, is where we use Veritas with Pure Storage FlashArray. Then, we use the Pure Azure Service model with the secure multi-tenancy features. Pure Storage FlashArray can be managed centrally.
In individual file cases where most customers were looking for performance-based, minimum latency applications, we have deployed Pure Storage FlashArray.
The solution is scalable.
We have five customers using this solution.
reviewer1392516 says in a Pure Storage FlashArray review
Manager, Enterprise Infrastructure at a tech services company with 1,001-5,000 employees
From the feedback I've gotten, for the most part, the technical support has been quite good. They know their product quite well and they've been quite responsive. We are satisfied with the support.
HPE Nimble Storage: Custom
Customer service has been top notch with Nimble and would be 10/10. They even worked with use to replace a faulty array.
Technical Support is one of the best and is 10/10. The autosupport system they have in place that creates tickets for you automatically is great. You can even specify on the InfoSight webpage which ones you want to Auto-Close, etc.
Customer service is great and they go above and beyond to help.
Technical support is second to none out there combined with Infosight. Also having technicians assigned directly to you when needed is great!
reviewer1358325 says in a HPE Nimble Storage review
Technical Specialist at a tech vendor with 11-50 employees
I have never been in contact with technical support because we have sanctions that prohibit it. When I need assistance then I seek help in the community.
Bilal Aksoy says in a HPE Nimble Storage review
Network & System Support Engineer at a recruiting/HR firm with 5,001-10,000 employees
The technical support is really good. They give us adapted support and it's very helpful. We're satisfied with the level of support we get.
Lorna Liu says in a HPE Nimble Storage review
Product Manager at a comms service provider with 11-50 employees
We are resellers. We provide products to our customers.
Unfortunately, we were not able to sell this product because it is too expensive. We use it in our own cloud. We created a VMware VCPP cloud to provide VMware services to our enterprise customers.
reviewer1057566 says in a HPE Nimble Storage review
Owner at a tech services company with 1-10 employees
We have not contacted the technical support yet.
reviewer1479924 says in a HPE Nimble Storage review
Senior IT Officer at a financial services firm with 201-500 employees
The support response time is good.
reviewer1245675 says in a HPE Nimble Storage review
Information Technology Operations Manager at Weber Metals
The technical support people are great although, of course, it depends on who you speak with. Overall, however, they are great.
reviewer1387293 says in a HPE Nimble Storage review
Technical Manager at a tech services company with 11-50 employees
When I'm competing against someone, I would like Nimble to be an active-active controller. As it is now, Nimble is an active-passive controller. If the customer is looking for an active-active controller, then we can't use Nimble and have to go with Primera. Nimble gives us a lot of good things, but without the active-active controller, it's pointless.
reviewer1502937 says in a HPE Nimble Storage review
Systems Engineer at a tech services company with 51-200 employees
We use HPE Nimble for deduplication and to compress data.
We have a large number of customers that rely on high availability from this product.
We currently work with banks and insurance companies, who are our primary customers with regard to HPE Nimble Storage.
Competitors, such as Dell EMC, make use of NVMe storage. They also use the STM storage module. Primera only has a maximum of eight. In contrast, HPE Nimble Storage does not use NVMe and this makes it challenging for us to convince the customer, who is sometimes aware of this technology, to go with it.
HPE does not have sufficient storage. Overall, the customers in need of the solution have sufficient network data storage. There is also SAN storage in one solution, in a single product. I have made three requests that the storage be capable of being samples in a single bundle. We have the protocol as an example when it comes to the product. Yet, if the customer needs to configure NAS storage, this necessitates the purchase of separate software. As the competitors have already launched the solution with NVMe or STM storage, we have also done so with Primera. The same holds true in respect of Dell EMC. In Indonesia we encounter customers who are knowledgeable about the storage and infrastructure and enquire about the solution as it concerns HPE storage.
While the technical support isn't good every single time, for the most part, we are happy with it.
They could improve their services a bit. If you have some easy problems, for example, if a hard drive fails or something like that, that's not a problem for them to deal with. However, if you have strange problems related to performance issues or something like that, sometimes it's difficult to find the right person. In most cases, we are happy with the support.
Kaminario K2 [EOL]: Custom
Engineerdb78 says in a Kaminario K2 [EOL] review
Network Engineer at a comms service provider with 10,001+ employees
It has the best technical support because technical support is very important for this country because their reference is very, very hard to access for this solution. Technical support is very good.
HPE 3PAR StoreServ: Custom
Technical support for both 3PAR and Dell EMC in my country, Iran, is very difficult because we are under sanctions. We can get it through other countries.
Technical support assisted us with a smooth and fast installation.
reviewer1337562 says in a HPE 3PAR StoreServ review
Sr, Storage Engineer at a manufacturing company with 10,001+ employees
The technical support on offer is very nice. They are knowledgeable and responsive. We're very satisfied with their level of service so far.
Their support is very good. They are available in the case of a malfunction.
The technical support has been very helpful. They are responsive and knowledgeable and we've enjoyed working with them. They tend to know if there are any issues before we can even catch anything.
reviewer1021158 says in a HPE 3PAR StoreServ review
Presales Engineer at a tech services company with 51-200 employees
Technical support is perfect.
We did a comparison in the market, and HPE was the best service providers for regular configuration and for the remote configuration.
Its stability is the most valuable. It has soft alerts. When an alert is raised, we get a call from HP saying that there is this type of alert, and they need to do a remote session to check things. Similarly, for firmware updates, they get in touch to say that a firmware upgrade is required on your storage. They schedule a time and take control remotely to upgrade the firmware. In all such cases, there is no downtime. Everything is done when a full-fledged operation is going on.
Its user interface is also quite good. We are quite accustomed to this user interface. We can easily take a look at the current usage or the amount of storage. It is quite easily understandable, and I can present those things to my seniors or other people who are not that tech-savvy, and they can easily understand what we are trying to tell them. We can easily show them that we are using around 87% of the storage, so we need to plan for another tree and things like that.
Mohammad Salman says in a HPE 3PAR StoreServ review
Manager of Customer Services with 1,001-5,000 employees
ITmanager10038 says in a HPE 3PAR StoreServ review
IT Infrastructure & Data Center Operation Engineer at Ministry of Communications and Information Technology (MCIT), Egypt
Their live technical support is available 24 hours a day. When I open a ticket with them, the support calls me within 30 minutes and schedules a meeting to show the issue.
reviewer1480734 says in a HPE 3PAR StoreServ review
Senior technical and storage expert at a tech services company with 51-200 employees
Their technical support is really good. HP is the best in terms of technical support.
reviewer1471356 says in a HPE 3PAR StoreServ review
Service & Infrastructure Manager at a tech services company with 201-500 employees
It is easily scalable. It is easy to scale, but if you plan to increase it substantially, it can be a bit difficult.
I'm a service provider. We provide support for Unix servers for many companies and customers. Some companies have more than 1,000 3PAR users.
reviewer1473348 says in a HPE 3PAR StoreServ review
SAN Consultant at a tech services company with 201-500 employees
HP has several integration elements that work with other vendor storage products. I'd like to see a greater expansion on that so that a customer can do a more seamless migration from other vendor products. The migration of data to their platform could be better.
Primarily they don't have a lot. They have several EMC elements that they can migrate data from, however, there are many more controllers out there and it'd be good to see a more seamless integration so that that could occur.
I'd like to see 3PAR have some integration with Cloud services.
reviewer1502937 says in a HPE 3PAR StoreServ review
Systems Engineer at a tech services company with 51-200 employees
I have been in contact with technical support and I would rate them an eight or nine out of ten. They are very good.
reviewer830019 says in a HPE 3PAR StoreServ review
CCO at a construction company with 11-50 employees
reviewer1505493 says in a HPE 3PAR StoreServ review
Systems Engineer at a educational organization with 11-50 employees
We use the solution for multiple business applications, with SharePoint, our internal management system and Exchange 2016. We are customers of HPE 3PAR and I'm a system engineer.
reviewer969309 says in a HPE 3PAR StoreServ review
Storage Manager at a financial services firm with 10,001+ employees
We have proactive datacenter care; I call it a storage advocate, and we can send every question to them and we get quick answers. They also help to find out if new releases are available and other services. For now, they have more insights on that. They have better sources sometimes, and I have better sources than them sometimes, but they do a great job and they also assisted us concerning the compression issue we had at the beginning.
reviewer1446966 says in a HPE 3PAR StoreServ review
Senior Systems Engineer at a university with 501-1,000 employees
The technical support has been fantastic.
We have contacted technical support and it's pretty good.
reviewer1567836 says in a HPE 3PAR StoreServ review
Data Feeding at a computer software company with 1-10 employees
We are satisfied with the HP Enterprise technical support.
reviewer1585665 says in a HPE 3PAR StoreServ review
Solution Architech at a consultancy with 51-200 employees
I think it's excellent. I actually think they are very good.
reviewer1592157 says in a HPE 3PAR StoreServ review
General Manager at a media company with 11-50 employees
We use it on a project basis and based on the customer's requirements. We use the HPE systems in data centers with servers and virtual environments. This is the most common use case.
reviewer1386717 says in a HPE 3PAR StoreServ review
Technical Presales Consultant at a tech services company with 201-500 employees
HPE 3PAR StoreServ is scalable.
We have approximately 15 customers using this solution.
Hitachi Virtual Storage Platform F Series: Custom
It's a scalable solution. I think that one of the strategies around the scalability is to allow different classified storage options. You will need to have infinite supply for an enterprise. For you to scale, it might be easier for you to do an upgrade, but then you'd have to change your computer, or you would have to change each of the classes. But it is pretty scalable in each of the classes of storage. One of our biggest customers, an enterprise customer, has a modem and he buys his storage.
MehdiRezayi says in a Hitachi Virtual Storage Platform F Series review
Storage Consultant at a tech services company with 11-50 employees
The solution is stable and highly available. With Hitachi brands, customers get one hundred percent availability on the product.
We are a solution provider and I work with a lot of different SAN products, depending on the needs of the customers. we have implemented this solution, as well as the G series, for some of our clients.
I have a project right now that involves revising and fine-tuning a storage network. This network contains two Hitatch VSP G Series units. There is not a major difference between the F Series and the G Series. Both of them are enterprise-scale and efficient for many data centers. It is used as primary storage in industries such as banking, automotive, health care, and insurance. Large companies, or companies that have an IBM mainframe.
If the solution requires a very high IO/s (Input/Output per second) with sub-millisecond response time then they should select the F Series because it has better performance.
It depends on the circumstances. We choose different storage products based on the business needs and in my opinion, there is no solution that can meet all customer needs.
We use low-cost SAN storage for some needs, such as Archie Data, and in some other cases, like the core business software, high availability levels are very important so higher-level SAN storage is used.
reviewer893490 says in a Hitachi Virtual Storage Platform F Series review
Technical Consultant at a wholesaler/distributor with 5,001-10,000 employees
I don't like Hitachi's technical support. They are there but it is not perfect and they are not very much help.
reviewer1458846 says in a Hitachi Virtual Storage Platform F Series review
Team Manager at a tech services company with 1,001-5,000 employees
The technical support is good. Obviously, it can be better, but it is good.
Marcio_Okubo says in a Hitachi Virtual Storage Platform F Series review
Product Manager at Storageone
I am not an end user. I present the solution to customers. I study a customer's infrastructure and suggest a product based on the customer's needs, such as latency or IOPS performance. I usually work with VSP F700 and F900 models.
IBM FlashSystem: Custom
When you buy IBM products you subscribe to the technical support as well, so as long as the technical support and subscription are valid, they will support you. We took a five-year support subscription; we have two more years of the product subscription left. As long as the support and subscription are there, they are happy because if there is any technical issue or some format upgrade, IBM is there to support you.
We have been facing many issues with support. The main dealer here for IBM is not giving us any support. They are useless fellows, and if you raise any IBM issues they are not serious about them. We are fed up with this situation, which is why we are migrating.
We are running private clouds for various customers on top of VMware with IBM on the storage layer
I will rate their technical support an eight out of ten. If you send them a question, it takes them ten days to come back to you with an answer. But besides this, we've had no other issues.
reviewer744948 says in an IBM FlashSystem review
Systems Administrator at a tech services company with 11-50 employees
We use the on-prem deployment model. Our primary use case for this solution is for backup for the solutions. We sell this solution to customers.
They have good technical support. IBM has offices in Ukraine that have knowledgable engineers. They speak Ukrainian.
The technical support is pretty good, especially the local team in Pakistan. Normally, the response time is very good.
They can include Amazon file system S3 protocol in the upcoming releases. It is a cloud file system. IBM FlashSystem doesn't have this feature in the box for high-end or mid-range. We have got requests for this from customers because we need to use S3 for EDI application storage.
At the beginning of every year, IBM releases firmware. When I find any bugs in the firmware during the year, I am unable to find any information from IBM regarding the bug. I need to open a ticket, and the IBM engineering team makes a patch only for me. This patch is not public. By creating a customized patch for a client, they don't really solve the issue for everyone. If multiple users have the same bug, IBM should upload the patch on the official website so that we can download it.
IBM FlashSystem has a monitoring tool in the box, but it is not advanced. I need a more advanced tool for more advanced equations and monitoring. All top three storage vendors, that is, EMC, IBM, and Pure Storage, don't have a powerful monitoring tool. To monitor our box to show the statistics for I/Os and latency, I need to pay for extra software. The built-in monitoring storage is not mature enough to handle all requests and generate all reports that I need.
They can include the functionality to stretch a cluster natively without using any additional boxes. In addition, there are some features that EMC has integrated with the box. These features are not available in IBM FlashSystem.
reviewer1081236 says in an IBM FlashSystem review
Director Technical at a tech services company with 11-50 employees
There is always room for improvement, but IBM is less interested in on-premise storage or on-premises solutions going forward.
They're highly focused on the cloud. I don't see IBM being a very major player, the way that they used to be because they are moving away from this and are trying to move all their customers to the cloud.
Nothing really comes to mind for needing improvement. Some years ago, there would have been an answer to what could be better about this product, but nowadays, virtually all of the companies are meeting all of the features.
More and more, we would like to see how it's easier for the solutions to be bought by the customer more on a pay-per-use basis. That is certainly an improvement.
The customer's expectations are what they get on the cloud, they're expecting even in the on-premises deployments, going forward.
They want to pay-per-use and not own and get stuck with what they're buying.
They want flexibility.
IBM does that in a few products, but then more and more you see the business model changing towards that. We'd like to see that in all IBM products.
reviewer1445691 says in an IBM FlashSystem review
Senior System Administrator at a tech services company with 1,001-5,000 employees
Technical support from IBM is very good.
I have been in touch with IBM support, and I did it a lot. Normally, they respond within an acceptable time with a sufficiently detailed answer. Around 90% of the time, you will get the answer straight back. In some rare cases, you need to ask them more. You send them a mail asking to clarify something or get more details about how to do a specific task, but normally, they provide a satisfactory answer.
reviewer1480077 says in an IBM FlashSystem review
Deputy Chief Technology Officer at a comms service provider with 51-200 employees
We've dealt with technical support in the past and we were satisfied with their level of service. However, we no longer pay for support. We have enough knowledgeable people in house to handle everything.
reviewer1477065 says in an IBM FlashSystem review
Senior Systems Engineer at a tech services company with 1,001-5,000 employees
We use it for data reduction technology. We are using this solution on-premises, and we are also providing services to customers.
The solution is quite scalable. A company can expand it if they need to.
We are a financial institution with two million customers. This is the storage we use behind all of our solutions.
While we don't plan to expand usage in the near future, we have recently acquired new storage solutions for an upcoming upgrade.
Personally, I haven't directly dealt with technical support. That said, apparently, it looks like it is quite good. The support is proactive. My system is already connected to IBM tech centers. They can highlight predictive failures, for example. My assumption is that they are quite good, although I can't yet peak from personal experience.
reviewer1550817 says in an IBM FlashSystem review
Hybrid IT Enterprise Executive at a tech services company with 11-50 employees
Technical support is complicated.
The technical support can be improved. it should be more automated.
Oracle FS1 Flash Storage System: Custom
reviewer1221969 says in an Oracle FS1 Flash Storage System review
Technical Head with 51-200 employees
There are always bottlenecks for many other storages. I don't know about this Oracle, for specifically Oracle but operation is a major concern for the customers. The operation has to be very customizable. It can't be that you have to buy a chunk of this, you have to buy a chunk of that. The incremental things. It has to be flexible according to the customer's requirements. It has to be aligned with the customer business and the business environment.
NetApp EF-Series All Flash Arrays: Custom
I never had to use their technical support, so I don't have any opinion about it.
Their technical support is very good. The power went off and they called us around five minutes later to ask what was going on. Whenever we have any questions they have quick answers.
Here in Egypt, we do not have an official office or central point of support. This is our biggest complaint. We do not want to have remote support. Rather, we want an office here. It is very difficult to get an engineer here, on-site, from NetApp. This is true even pre-sales; we want to sit with the NetApp team, and not with partners. It's not that partners are bad, but it's better to meet with NetApp directly.
I'm satisfied with technical support. I've called them several times and they were very good.
The primary use case of this solution is for banking services. It is one of three of our production systems in which we store all of our customer's data.
Thirty percent of our production traffic for our company is stored with this solution.
The deployment model used is a private cloud.
Paulo-RODRIGUES says in a NetApp EF-Series All Flash Arrays review
Senior Systems Engineer at Indra
I normally work with customers. I'm a senior consultant so I'm responsible for giving information to customers and I make assessments for them about what technology is the best for them to use.
reviewer805377 says in a NetApp EF-Series All Flash Arrays review
Associate Executive - Technical Engineer at a tech services company with 51-200 employees
We are a tech services company and this is one of the solutions that we provide for our clients. We also use this ourselves.
Personally, we use this as a unified SAN solution. Our clients use it for CCTV and media applications. For example, one of our clients uses this to handle video data for game development. Depending on the customer and their requirements, we will configure an all-flash storage solution for them.
I have been in touch with technical support and I would rate them an eight out of ten.
reviewer1118220 says in a NetApp EF-Series All Flash Arrays review
Director at a computer software company with 1,001-5,000 employees
Technical support is good. If we have some issues, especially from NetApp, they give us an early warning system. When there is a potential error, it will come up and let us know immediately that it will occur. This prevents it from crashing.
Alejandro Ortazon says in a NetApp EF-Series All Flash Arrays review
Manager, Cloud workload Migration & Onboarding Lead at Globe Telecom
There could be an improvement when it comes to SLA support, it could be faster. In case of emergencies, when you need urgent feedback from the support, it is delayed because you need to make multiple calls.
Their technical support is good. I am satisfied with their support.
Dell EMC Unity XT: Custom
I'm a data center solution architect at Merdasco and based on our customers' needs, we build solutions for them. This product is very flexible, powerful, and suitable for many environments.
Dell EMC Unity OE provides block LUN, VMware Virtual Volumes (VVols), and NAS file system storage access. Multiple, different storage resources can reside in the same storage pool, and multiple storage pools can be configured within the same DPE/DAE array.
We needed to contact technical support in regards to an IAS error in automatic services. We didn't have any issues reaching them or getting the help we needed. So far, we've been satisfied with their level of service. They seem knowledgable and responsive.
Huawei OceanStor: Custom
reviewer810810 says in a Huawei OceanStor review
Systems Technician at a tech services company with 51-200 employees
So far we never had to call support. We currently have a contract who is available 24 hours a day with four hours response time. But as we haven't used it before, I don't know if it's really good or not.
reviewer730659 says in a Huawei OceanStor review
IT Manager at a computer software company with 5,001-10,000 employees
The upgrading process needs improvement. Deploy it and notify the customers when new versions and stuff comes out. I don't think they're doing that well.
In the next release, they should have encryption. Compliance is a very big thing in security. If we got encryption in the boxes, clients would be satisfied. We'd also like to see deduplication, compression, and NVMe capabilities.
Customers using in production environment
reviewer1263333 says in a Huawei OceanStor review
Project Manager at a tech services company with 11-50 employees
The technical support has been a let down for us. It's something the company has to work on. We haven't been satisfied with their level of service.
reviewer1128984 says in a Huawei OceanStor review
Manager Infrastructure and Security (SCADA) at a government with 1,001-5,000 employees
I'm the Manager of Infrastructure and Security at our company and we are a customer of Huawei.
We are integrators so we're selling this solution to our customers. Many are from the transportation sector, public broadcasting sector, or they are service providers. They use it for internal IT systems. Our clients cover the full range from small to enterprise size companies. We are a gold partner with Huawei and I'm an IT solution architect.
Muhammad Yasir Khan says in a Huawei OceanStor review
Technical Lead at Computer Marketing Company Pvt Ltd
Customer support is very good but if you want support and you don't have SNS switches as well, the complete solution is not there. Sometimes Huawei support doesn't extend to that. For other products they generally ask you to contact other principals. I don't think Huawei isselling their SNS switches anymore.
reviewer1457181 says in a Huawei OceanStor review
Technology Solutions Architect at a computer software company with 201-500 employees
The most valuable feature is the flexibility in the rail, as it is hybrid storage. It can be used for many different use cases, depending on what our customer requests.
Huawei OceanStor Dorado: Custom
Desgnarcht67 says in a Huawei OceanStor Dorado review
Solution Design Architect at a tech services company with 501-1,000 employees
I've only had to use technical support a few times because the solution is very stable. They always have very good support.
Technical support is very responsive. We have many products from Huawei. If something happens, we open a ticket and they assist.
reviewer931455 says in a Huawei OceanStor Dorado review
Senior Storage Consultant at a tech services company with 51-200 employees
The logistics can be improved because sometimes we have to wait a long time for the product to be delivered, despite there being stores available in Europe. Some of our customers are discouraged due to this long wait time.
The marketing for this product needs to be improved because it does not have enough exposure.
This solution does not support VMware VVols 2.0. However, I do not feel that this is necessary.
We are a solution provider and the Huawei OceanStor Dorado is one of the products that we are working on for a customer. There are a lot of use cases for it, primarily in the financial and banking sectors.
Huawei's technical support is very advanced. Customers can directly approach a Huawei technical person by logging a ticket and providing an email address. They will definitely respond in one or two hours.
The support is fast but the customer needs to understand what data they need for support.
reviewer1383021 says in a Huawei OceanStor Dorado review
IT Service Manager at a financial services firm with 1,001-5,000 employees
The technical support is quite good. They are helpful and responsive. We've been happy with their level of support.
This solution can improve by providing easier migrations and better Metro features.
In an upcoming release, Huawei could improve by adding migration services to allow customers to migrate from other solutions, such as HPE or Dell. This would help make this solution more attractive to those wanting to switch.
Dell EMC SC Series: Custom
reviewer1058013 says in a Dell EMC SC Series review
Presales Engineer at a computer software company with 5,001-10,000 employees
Compellent is a very easy-to-use solution because after the first installation you have no more parameters to fix. You can add discs easily and all discs are in one group or folder. It is also very easy to expand.
The solution is very complete as you can use it as solo for primary storage for production, and you want to implement a cluster with two storage systems, all you need is include it in the software of the storage system. So it's easy and very efficient, and when I have to choose a solution for a customer, I must find out what kind of security the customer wants. When I use this solution, I have all kinds of installation possibilities. So, for me, it is a very good solution.
Technical support is good. They have good information and good remote monitoring of the systems. There are good accessibility and knowledgable engineers, so overall, we have a very good impression of the support of this solution. The take a reasonable amount of time to answer our queries.
SystemEng457 says in a Dell EMC SC Series review
System Engineer at a tech services company with 51-200 employees
Technical support is very good. I do use it from time to time and it's always excellent.
OlegDubitskyi says in a Dell EMC SC Series review
Pre-Sales Architect at a tech services company with 1-10 employees
I think that Dell EMC is one of the best technical support services in Ukraine.
I am satisfied with the technical support.
reviewer1122030 says in a Dell EMC SC Series review
Chief Business Technology Consultant at a tech services company with 51-200 employees
The technical support is quite good, especially coming from the speed of the technology and support that we received in the past. So yes, it's quite recommendable.
I'm very satisfied with the company's technical support. It's very nice. We were using Dell's Copilot Support and it was really very good.
The support is good.
We are a system integrator and this is one of the solutions that we provide for our clients. We have deployed it for more than seven customers
It is used for several purposes including server consolidation and business applications.
reviewer1273260 says in a Dell EMC SC Series review
EMC Storage & Backup Implementation Specialist at a tech vendor with 1-10 employees
Support wise, it's very stable. The support is 100% good. Support is the key for Dell EMC.
reviewer1297803 says in a Dell EMC SC Series review
IT Director - Enterprise Storage and Data Protection at a manufacturing company with 10,001+ employees
The support works very well. We deal with support from different parts of the world including Europe, Asia, and America. There are local support centers in each region. It's easy to engage the support and usually they are very proactive. I have very good feedback for support. We have had some challenges sometimes in a very few amount of cases where the parts were not delivered on time.
We contact technical support all the time, so we've been in touch on multiple occasions. They are very good. They're responsive and knowledgeable. They help us when we have issues. We're very satisfied with the level of service they provide.
reviewer1398123 says in a Dell EMC SC Series review
Senior Systems Consultant at a tech services company with 11-50 employees
We are a solution provider and the Dell EMC SC Series is one of the products that we implement for our customers. Our clients often use this product in a virtualized server environment for mid-range database use.
reviewer1245675 says in a Dell EMC SC Series review
Information Technology Operations Manager at Weber Metals
The technical support is great. We have 24/7 support with a four-hour response. They are responsive and they stay to help until the problem is resolved.
One time, we had a drive fail and we were notified before we even saw it on the device. Then, the new hardware was shipped to us the next day.
reviewer1515540 says in a Dell EMC SC Series review
Director at a tech company with 11-50 employees
The support was excellent. We had this storage for a while and server monitoring from Compellent.
reviewer1539273 says in a Dell EMC SC Series review
Senior Consultant at a tech company with 11-50 employees
The customers really appreciate that the storage is cost-effective and that has enterprise features. The Synchronous Replication and the Live Volume, for example, are excellent. The storage is flexible. If you want to upgrade the storage with more capacity you can add one or two drives. It is very easy to upgrade in the future if you need to.
The setup is straightforward.
The solution has very good stability.
The scalability is excellent.
We find the pricing to be quite fair.
Lenovo ThinkSystem DM Series: Custom
The primary use case of the solution is to renew the IT infrastructure for our customers.
We have a local partner for technical support.
reviewer1358325 says in a Lenovo ThinkSystem DM Series review
Technical Specialist at a tech vendor with 11-50 employees
We assess requirements and implement this solution for our clients who wish to update and upgrade their equipment, servers and storage. We build a solution and provide the equipment and deploy for our customers. With Lenovo, we use the EMC for storage and HPE for processing. I work with the HP series and we're looking to expand the Lenovo market. I'm working in an IT company and I'm the technical manager.
We primarily use the solution for our customers. When they have old hardware and infrastructure and need to update them, we set up the Lenovo systems for them.
Lenovo ThinkSystem DE Series: Custom
Technical support for this solution is good but they are not interactive.
Technical support has been great. We're very satisfied with them.
David Pope says in a Lenovo ThinkSystem DE Series review
Solutions Developer at Next Dimension Inc.
When we had to use them, the technical support was very good. If I had to rate them I would give them an eight-out-of-ten. Maybe they need to work on consistency with response time, but the bigger concern comes down to the actual know-how. A lot of times, we have to defer to IBM for support in order to get an answer.
Pure Storage FlashBlade: Custom
Principa7fd7 says in a Pure Storage FlashBlade review
Principal System Analyst at a university with 10,001+ employees
Technical support for this solution has been great. They have been right on board with us.
SeniorArd17c says in a Pure Storage FlashBlade review
Senior Architect and IT at a tech vendor with 501-1,000 employees
We have not engaged with technical support for this solution.
Solution3f8e says in a Pure Storage FlashBlade review
Solutions Architect at a computer software company with 1,001-5,000 employees
For our customers, they're mainly using it for a backup repository and for NFS data storage.
Our use cases vary but usually we use the solution for cloud-based solutions. We use it for containers, which provide security on premises for our customers to test environments. Most of our customers are medium to large enterprises based in Bulgaria where we are located. We are resellers, distributors and system integrators. We have a partnership with FlashBlade.
reviewer1430535 says in a Pure Storage FlashBlade review
Architecte technique at a energy/utilities company with 10,001+ employees
Compared to, for example, Hitachi NAS, the solution is not mature at all. It's just in its infancy as far as technology goes.
That means there are some features that just arent yet available on the product. When we ask for customization or certain features, we'll get a response saying "it's not available yet" or "that's in the pipeline". We have a complicated enterprise, therefore we need more features, perhaps, than the average user, and in this sense this product is limited.
We're on a dark site. We don't have internet access. This isn't great for FlashBlade, which needs to be connected to the internet. It's a website, so it needs to be connected in order to provide reports. Therefore, reporting isn't available to us.
We'd love a better dashboard that offers more accurate metrics. We'd like more details about what is happening on the system, so we can notify the clients as necessary.
The customer decides what he wants to do, and then we create a solution for them.
Technical support is excellent.
The technical support is fantastic.
HPE Primera: Custom
reviewer1356933 says in a HPE Primera review
Enterprise Solutions Architect at a tech services company with 1-10 employees
We are a solution provider and all-flash storage is one of the products that we sell to our customers. Primera is one of the ones that we recommend for data centers.
reviewer1148898 says in a HPE Primera review
Service Delivery Manager at a tech services company with 11-50 employees
I work with an HPE authorized partner in Malta and we offer storage solutions for customers. HPE Primera is one such product that I have experience with.
We have noticed that these days, most of the customers are implementing a solution that is a hybrid between Nimble and Primera All-Flash. There are both spinning disks and flash, where flash is used as the cache, which makes the price more competitive.
The customers are primarily using it for disaster recovery. They have their cluster and they are replicating one another to provide business continuity and disaster recovery applications.
The technical support is very well organized. There is a feature called Home, where the hardware calls to their NOC and reports and alerts or events. Then they have a pretty standard protocol to call back. They're quite insistent; they'll send you emails and if you don't acknowledge then they start calling.
The mechanics of the support is very well put in place.
Tell us about your experience with customer service/technical support.
Technical support is very well organized. There is a feature called Home. The hardware calls their NOC center and reports any alerts or events. Then they have a standard ideal protocol to call back. They are quite insistent, they send you emails if you don't acknowledge and they start calling.
The mechanics of the support is very well put in place.
The Primary use case for HPE Primera is moving and storing high performance databases and core infrastructure, virtual machines, SQL databases, et cetera...
This is an on-premises solution because right now it is not popular among customers to use hybrid or cloud solutions in the Georgian Republic. Today, it is not common to move compute and storage sources onto the cloud. I don't know what happens in other regions like Europe, but in the Georgia Republic it is not popular.
reviewer1375641 says in a HPE Primera review
Associate Vice President - IT at a transportation company with 1,001-5,000 employees
We haven't contacted their technical support. We didn't have any issues since we purchased it.
reviewer553752 says in a HPE Primera review
CTO at a financial services firm with 5,001-10,000 employees
The HPE GreenLake support is great.
We primarily use the solution for customers, for their hosted virtualized infrastructure storage.
Madhura Direckze says in a HPE Primera review
Technical Account Manager at a tech services company with 201-500 employees
One of our customers is using a Telco system and they are using Primera for storage. There are customers who ask for cloud infrastructure which they are providing.
Violin System 7000 Series: Custom
This is an all-flash storage array. It is the best solution for large batch processing. There are some customer databases that have tens of millions of records in one large database. That's where VIOLIN performs the best.
VIOLIN stands out for million of IOPS with ultra-low latency. VIOLIN can provide about two million IOPS in a 3U unit. We have a latency of less than one millisecond.
Dell EMC PowerMax NVMe: Custom
We use it for tying in high-end analytics services. PowerMax has some tiers which a make difference between the use of the data for our customers. All Dell technologies Solutions have tiers with faster hard disks. This one has special tiers to grant another level of data. That's why we use PowerMax and NVMe technology.
It is best for block storage.
Adminsys677 says in a Dell EMC PowerMax NVMe review
Presales Engineer Information System and Security at a tech services company with 10,001+ employees
The primary use case is data storage consolidation for mission-critical applications, like billing, the charging system, mobile payment, and intelligent network. Virtualization and cloud infrastructure are where the customer is using many solutions for virtualization, like Hyper-V, Oracle Virtual Machine, OpenStack, VMware, Solaris, Linux, Kubernetes, and Docker. Disaster recovery was also the main focus of the customer to guarantee RPO and RTO. The last use case was a NAS solution through the eNAS provided by PowerMax. The previous eNAS hosted by VMAX 10K has its limits in term of size limit for a file system.
reviewer1510488 says in a Dell EMC PowerMax NVMe review
Senior BDM at a tech services company with 51-200 employees
We primarily use the solution for putting together solutions for our customers.
Feisal Anooar says in a Dell EMC PowerMax NVMe review
VP Global Markets, Global Head of Storage at a financial services firm with 10,001+ employees
I was very impressed with the support overall. They understand customer service. They have never made me wait for anything. Things do go bump. Challenges and unpredictable circumstances do arise. I rate the Dell EMC team based on their prompt and decisive action during these circumstances.
Reviewer593747 says in a Dell EMC PowerMax NVMe review
Storage Team Manager at a government with 10,001+ employees
It's rock-solid with 100 hundred percent uptime. We've never had a disruption on our PowerMax platform. It's high availability. And we can make changes, such as upgrading the code, while it's running. There's no such thing as going offline to do a service or maintenance procedure. It's all done online and the customers are working away at the same time.
The technical support was very good. There have been no real issues. Any questions we have had, they were able to answer and assist with. There have been no problems whatsoever.
We are a very large customer of Dell EMC. We have several different deployments or installations. The biggest use case is probably a multi-tenant or shared environment where we provide many petabytes of storage for multiple customers who utilize that same infrastructure. We are a managed services provider in the cloud sector so we have to deliver high performance storage for thousands of customers who have to be up all the time.
There are a lot of different use cases, in general: Having large quantities of storage available that is always available, because of this uptime is important as is performance. As a service provider, we deliver storage on demand for our customers. This is important because we can adjust storage needs on a per customer basis. Whether it be increases or decreases in storage, this platform allows us to do that very easily.
We are using the latest release.
Pure FlashArray X NVMe: Custom
I would rate Pure's technical support a ten out of ten.
Consulta3c88 says in a Pure FlashArray X NVMe review
Consultant at a tech services company with 10,001+ employees
Technical support for this solution is very good.
ITManage6d2c says in a Pure FlashArray X NVMe review
IT Manager at a manufacturing company with 10,001+ employees
I have had no issues with technical support.
Director2957 says in a Pure FlashArray X NVMe review
Director at a computer software company with 201-500 employees
We haven't needed to contact technical support.
Speed has definitely been a big improvement for us. We were running a bunch of iSCSI to EMC VNX and that had a gigabyte bottleneck. Now, since we're running through a true fiber channel to the Pure array, we're getting 32-gigabyte bandwidth. That means the speed and accessibility for our users and our customers have definitely improved.
The Hypervisor that ESX and vCenter use, as well as the Orchestrator for some automation, have helped to improve my organization. There's a lot that VMware does for us. Probably 95% of our infrastructure is built on VMware's platform, hosted on-premises. This is soon to be 100%. We have some physical stuff that we're converting and VMware has made it possible to pick up and drop those servers onto their platform. We'll reach 100% by the end of the year for sure.
We do have VMware analytics stood up. It's a simple Linux machine that runs a Kubernetes container that talks back to Pure1, which is their public website for support as well as for analytics, which we're using also. It's just a simple API.
We also use vRealize. It helps us pinpoint issues as they come. We haven't done a whole lot of the automation through vRealize, but we're probably going to work towards that so that if we have an allocation issue, it can automatically shift things for us. But the DRS and HA kind of do a lot of that for us inherently. There hasn't been a huge drive to do any of that quite yet.
SeniorSyb3f0 says in a Pure FlashArray X NVMe review
Senior Systems Administrator at a consultancy with 5,001-10,000 employees
We've been a customer for about four years and as far as the stability goes, we have not had any issues with the product. Again, it has met the described functions that we need. When our vendor told us what Pure Storage does, we weren't certain of that because many vendors make empty promises. But Pure Storage was the first company that delivered what they promised.
As far as stability goes, we have yet to have an outage. We have had failed components, but we've had top-notch support, and we've been able to resolve critical issues within hours. So if I had to rate the stability with Pure Storage products and our environment from one to 10, I'd give them a 9.7.
reviewer1222509 says in a Pure FlashArray X NVMe review
Manager of IT Department with 201-500 employees
The technical support was not good in the beginning. I would rate the support at a five out of 10. It has improved though.
We are a solution provider and we sell all sizes of Pure FlashArrays. The FlashArray X NVMe is one of the products that we provide to our customers.
Our clients with their own data centers purchase FlashArray storage because they are replacing old storage systems. They often have HP systems with hard disks and these systems are old and too slow. They are replacing them with faster systems and don't want to have additional costs every three years to renew their storage.
We also have a FlashArray for our own use.
Their technical support is fantastic. They are very good.
IBM FlashSystem 9100 NVMe: Custom
reviewer1364211 says in an IBM FlashSystem 9100 NVMe review
Senior Client Specialist at a tech services company with 201-500 employees
I think that this FlashSystem is scalable. Our customers for this product are usually medium-sized companies with between 200 and 300 users.
Technical support is very good. Overall, I'd rate it nine out of ten. They could guarantee the time it would take to provide answers, however, so that we know when to expect results and aren't waiting on them to respond.
In terms of replacing parts, it would be nice if they could say something like "this will take us two days or two hours". It would help us manage expectations for turnaround.
IBM's support is not good. I experienced a big problem where I opened the console IBM Storage and would see that something was broken. I called the call centers, and I said, "I have a problem. My drive is not working." They want me to give them the serial number, I gave it to them and they told me "I cannot find your product. Your product is not here."
It was unbelievable. I had purchased it a week prior. I was the first person in Turkey to buy it. They said they couldn't help me. I ended up fixing it myself.
Dell EMC PowerStore: Custom
Dell EMC's customer and technical support are the best in the market, for sure. We have almost all the Dell EMC solutions here, so we know the support very well and it is absolutely the best in the market.
reviewer1526187 says in a Dell EMC PowerStore review
Chief Information Officer at a computer software company with 5,001-10,000 employees
The support has been phenomenal.
Technical support for Compellent was a lot better because for Dell EMC the PowerStore is a new solution and they don't have a lot of people here in the Netherlands with the right knowledge to work on it.
Having said that, I don't have many concerns that it's a new solution. Other people do have concerns about that, but I believe in the knowledge of Dell EMC. Also, it's not 100 percent new. It's based on another hardware system, so I have no concerns.
NetApp NVMe AFF A800: Custom
reviewer1453083 says in a NetApp NVMe AFF A800 review
Director Global Storage at a healthcare company with 10,001+ employees
I've dealt with technical support in the past, mostly for drive replacements or items of that nature. They've been very good in that respect. We're satisfied with the level of support we've been given as an organization. They are very responsive.
Pavilion HyperParallel Flash Array: Custom
JohnLaw says in a Pavilion HyperParallel Flash Array review
Network Manager at a transportation company with 1,001-5,000 employees
I might have been one of the very first customers of Pavilion.
reviewer1534224 says in a Pavilion HyperParallel Flash Array review
Manager of Production Systems at a media company with 10,001+ employees
Although we work with our partner for support, we do work directly with the vendor, as well. It's a close relationship just because Pavilion will coordinate with our local integrator. Pavilion's always been very active when we have questions, for example. It's nice to have that kind of dialogue.
We have not really needed support directly from Pavilion but in our experience, they are responsive and the support is excellent.
reviewer1536714 says in a Pavilion HyperParallel Flash Array review
Manager of Platform Software at a healthcare company with 51-200 employees
The service support has been excellent. Whenever we have had an issue, or for example, we haven't had an issue but whenever we have accidentally misconfigured something, the service organization has automatically been notified of that. In these cases, they've gotten back to us within 20 minutes to inquire about what's going on. At that point, we've realized our mistake, and we've been very happy with that.
Support is incredibly proactive and responsive. The reason that they're responsive is that the unit is monitored by their service center.
VAST Data: Custom
Fungible Storage Cluster: Custom
Hitachi Virtual Storage Platform 5000 Series: Custom
reviewer1593369 says in a Hitachi Virtual Storage Platform 5000 Series review
Storage and Backups Manager at a computer software company with 1,001-5,000 employees
The technical support is great.
Hitachi Virtual Storage Platform E990: Custom
One of the main benefits is being able to scale up as needed, on-demand, without having to invest in any sort of hardware costs. If we were to get a large client, a Fortune 500 or Fortune 100, that had a significant number of assets or data they were looking to monitor, being able to scale on-demand and increase the drives behind the scenes is something that we can do in a matter of minutes today. If we were to manage that ourselves, it would take time to spin up those drives or to make those purchases and then get them configured and onboarded. We can now do that with the click of a button.
Zadara performs proactive monitoring and that includes any alerts or support tickets that are created within the system. For instance, if there is some sort of performance issue due to increasing ingestion or increasing storage consumption, or there are any other issues behind the scenes, all that is monitored. It creates an automated ticket that also goes to their team and one of their customer support individuals will reach out. We, obviously, have our own security monitoring on top of that, as well as performance monitoring, but we certainly work closely with Zadara and their support team in responding to any events that are generated. But they have the ability to go in and help mitigate any of the items that do come up.
It always helps having additional monitoring capabilities or individuals, especially when their focus is primarily on the data storage and the volumes behind the scenes, to ensure that everything's healthy and functioning. It's always good to have multiple layers there, in terms of visibility. But one of the key benefits that we have received is being able to respond quicker. We can open up a support ticket and ask them to make a change on our behalf, or to add additional storage, or to increase speed somewhere. They leverage their team to perform those things on our behalf and that saves our team from having to do it. They've been able to reduce the management overhead for us because we can offload some of those responsibilities to them.
It's pretty hard to compare performance levels to when we previously managed things ourselves, since we have grown significantly within the last five years and especially year-over-year. But we've probably seen an increase in performance of at least 100 to 200 percent. We've shifted workloads from SATAs all the way to SSDs. We've been able to go from a single GB to 10 GBs so performance-wise we're in a completely different arena. That being said, we've also doubled and tripled our event ingestion count. That has increased year-over-year with constant growth. So the performance demand has grown significantly. We're not only able to keep up with that but exceed that, year-over-year. We can scale resources, increase the network, decrease latency, increase the speed and the amount of CPUs and the amount of memory on those virtual private storage arrays, as well, as needed.
We've also been able to leverage some of the private compute. They're scaling up their compute so that you can actually spin up servers and instances closer to your storage, all within Zadara. That has been a tremendous benefit to us in increasing performance and reducing latency. I've been impressed with all of those features, and that capability is fairly new here. Staying cutting edge and providing additional services is something that's been very helpful to us as well.
In terms of data center footprint, we were able to take everything from our security operations center that was on-premises, and all of our co-lo's, and move all that into Zadara's management. That was definitely one of our primary objectives. They've been able to take over all the overhead that goes along with managing the backend infrastructure. It has been tremendously helpful in that regard.
Compared to us trying to do this ourselves, we've probably seen about 50 to 60 percent in cost savings over the last five years.
We are a managed service provider. We are basically working in a data center environment, managing the data of our customers. The number of our clients is around 100 today.
We have several use cases for this product. Zadara provides the hardware and we build our services that are hosted on it.
They are responsible for building out the cloud hardware infrastructure and for us, it's a number of nodes and a number of disks attached to those nodes, with compute to manage everything. It also includes network infrastructure like switches for our data center.
They shipped all of the hardware to us, we installed it, and then we began to provide services with the support of Zadara. They share responsibility in management, providing the monitoring and management and the backend operations.
In some cases, we have just sold pure storage to our partners and customers. In other cases, what we provide is Infrastructure as a Service, which includes compute off of another platform that we have that isn't from Zadara, and the backend storage is with Zadara.
We also provide other services, including Backup as a Service. We provide the service with Veem as the backup solution. The backups are taken from the customer's environment and put onto Zadara storage in our data center.
We also offer disaster recovery as a service, where we provide the compute and the storage for disaster scenarios. A customer can spin up their entire environment on the VMs in our compute, and then their data is backed up and snapshotted into our storage on Zadara.
We are running Zadara in three of our data centers.
We're a data protection organization so we back up a lot of customer's data. We use Zadara largely in one of three ways. This first is an Object storage platform in our data centers, the second is for Block storage, for a specific product that we have, and the third is for on-premise customer object storage. In the third case, when we're backing up a large amount of data from a customer's site, we put a local Zadara appliance on that customer's site as well.
reviewer1540638 says in a Zadara review
Platform and Infrastructure Manager at a tech services company with 1,001-5,000 employees
We are a disaster recovery company and we used Zadara as a storage platform for all of our disaster recovery solutions. We do not make use of the computing and networking services they offer. Rather, we only use the storage facility.
Our main environment is Zadara Storage, and then we have multiple VMware and Hyper-V virtual clusters that run the services we provide to our customers. We've also got numerous recovery platforms as well, which we can recover customer's environments onto. Zadara is a key underpinning of that because, without that common storage layer and the services running on top of that, we wouldn't have a business to run.
It's key for us, as a DR specialist, that we have the confidence that all of our systems and services are available all the time. Picking a vendor, be it Zadara or any other vendor, is really important to us because we have to trust that they're going to be there 24/7, every day.
Reviewer429856 says in a Zadara review
Chief Information Officer at a tech services company with 201-500 employees
The fact that we have offsite storage that is provided to us using iSCSI as a service has allowed me to offload certain storage-related workloads into Zadara. This means that when I have a planned failover, if I need to maintain the local storage that I have in my data center, I simply shift all of the new incoming traffic into Zadara storage. None of my customers even know that it has happened. In this regard, it allows us to scale in an infinite way because we do not have to keep adding more capacity inside our physical data center, which includes power, networking, footprint, and so on. The fact that Zadara handles all of that for me behind the scenes, somewhere in Virginia, is my biggest selling point.
With its dedicated cores and memory, we feel that Zadora provides us with a single-tenant experience. This is important for us because we are aware that in the actual physical environment, where Zadara is hosting our data, they have other clients. Yet, the fact that we have not had any kind of performance issues, and we don't have the noisy neighbor concept, feels like we are the only ones on that particular storage area network (SAN). It's really important for us.
Zadara provides drive options such as SSD and NL-SAS, as well as SSD cache, and this has been important for us. These options allow us to decide for different volumes, what kind of services we're going to be running on them. For example, if it happens to be a database that requires fast throughput, then we will choose a certain type of drive. If we require volume, but not necessarily performance, then we can choose another drive.
A good thing about Zadara is you do not buy a solution that is fixed at the time of purchase. For instance, if I buy an off-the-shelf storage area network, then whatever that device can do at the time of purchase, give or take one or two upgrades, is where I am. With Zadara, they always improve and they always add more functionalities and more capacities.
One example is that when we became customers, their largest drives were only nine terabytes in size. A year or so later, they improved the technology and they now have 14 terabyte drives available, which is good at almost a 50% increase. It is helpful because we were able to take advantage of those higher densities and higher capacities. We were able to migrate our volumes from the nine terabyte drives to the 14 terabyte drives pretty much without any downtime and without any kind of interruption to service. This type of scalability, and the fact that you are future-proofing your purchase or your operations, is another great advantage that we see with Zadara.
As far as I know, Zadara integrates with all of the public cloud providers. The fact that they are physically located in the vicinity of public cloud regions is a major selling point for them. From my perspective, it is not yet very important because we are not in the public cloud. We have our own private cloud in Miami, and not part of Amazon or Azure. This means that for us, the fact that they happen to be in Virginia next to Amazon does not play a major role. That said, they are in a place where there is a lot of connectivity, so in that regard, there is an advantage. We are not benefiting from the fact that they are playing nice with public clouds, simply because we are not in the public cloud, but I'm sure that's an advantage for many others who are.
Absolutely, we are taking advantage of the fact that they integrate with private clouds.
Zadara saves me money in a couple of ways. One is that my operational costs are very consistent. The second is that the system is consistent and reliable, and this avoids a lot of the headaches that are associated with downtime, reputation, and all of that. So, knowing that we have a reputable, reliable, and consistent vendor on our side, that to me is important.
It is difficult to estimate how much we have saved because it wouldn't be comparing apples to apples. We would be buying a system versus paying for it operationally and I don't really have those kinds of numbers off-hand. Of course, I cannot put a price tag on my reputation.