All-Flash Storage Arrays Support Reviews

Showing reviews of the top ranking products in All-Flash Storage Arrays, containing the term Support
NetApp AFF (All Flash FAS): Support
Peg Heffron says in a NetApp AFF (All Flash FAS) review
Network Professional at a transportation company with 5,001-10,000 employees

I would like to see a little more flexibility in customizing some of the SnapMirror stuff. We have been having a little trouble and, in the first round with tech support, they say, "Well, this is how we do it."

It's not exactly throttled but it's limited in the number of connections it makes. We would like to be able to tweak that, to increase it a little bit, because we don't have half a dozen large areas that we are protecting, we have more like 40 or 50 areas. They run into each other a little bit and I don't want to spend time on them.

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Sonu Parmar says in a NetApp AFF (All Flash FAS) review
IT Manager at TELUS Corporation

Some of the volumes for our response times were 30 to 40 millisecond. When we move to all-flash, our response times were reduced to microseconds. There was a tremendous improvement. In terms of the dedupe and compression, it is squeezing the physical size where we are now seeing an 80 percent reduction, which is very positive.

The solution has affected IT’s ability to positively support new business initiatives.

It has improved performance for our enterprise applications, data analytics, and VMs. These improvements are a result of all-flash, throughput, reliability, compression, etc.

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    Ashwin Bhadra says in a NetApp AFF (All Flash FAS) review
    Senior Manager of Product and Services at a tech services company with 1,001-5,000 employees

    Tech support is not just for AFF, we have a long-standing relationship with NetApp. Overall, the support guys are very proactive. They help us with new fixes and patches - we keep up with them. We have a very good relationship.

    We haven't really had much of a need to escalate issues. We don't actually get into "escalation mode." We just talk with senior management and things get done. We're happy with the support.

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    Keith Latimer says in a NetApp AFF (All Flash FAS) review
    IT Operations Manager at Idaho State Insurance Fund

    I just got through the session where it looks like they are going to support Oracle running on Linux with SnapCenter. That is one of the main things that we are hoping to get integrated.

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    Sandeep Thota says in a NetApp AFF (All Flash FAS) review
    Consulting Manager at a tech services company with 1,001-5,000 employees

    I am looking forward to the enhanced features coming out: The upgraded version of ONTAP and more support on the protocols.

    I would like to see more frequent updates at a faster pace.

    There needs to be compatibility with upgraded applications. We don't want the system to be upgraded, but not have backwards compatible to existing applications.

    It needs to be able to integrate with Intel and other NetApp family products, besides ONTAP.

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    SeniorEn1c49 says in a NetApp AFF (All Flash FAS) review
    Senior Engineer at a financial services firm with 1,001-5,000 employees

    Technical support is always great from NetApp. It is the best.

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    it_user577449 says in a NetApp AFF (All Flash FAS) review
    Manager Biomedical System Services at a healthcare company with 1,001-5,000 employees

    I found the reliability of it to be the most valuable feature because it supports all the patient critical systems in our hospital. We have had the NetApp system for 18 years with no downtime.

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    StorageE3f86 says in a NetApp AFF (All Flash FAS) review
    Storage Engineer at a university with 10,001+ employees

    Support has been good. I've had a few cases where support wasn't able to answer the question or they took quite a while, but majority of issues have been answered fairly quickly.

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    SeniorIn28f7 says in a NetApp AFF (All Flash FAS) review
    Senior in technology and engineer at a marketing services firm

    Technical support is excellent. We have an excellent team with NetApp. They help us and they are available anytime that we need them.

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    StorageEd685 says in a NetApp AFF (All Flash FAS) review
    Storage Engineer at a healthcare company with 1,001-5,000 employees

    Technical support has been really good. NetApp support has been really helpful. We have a SAM that we use as well, and he helps us with issues that come up, bugs, etc.

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    Principal Architect at a tech company with 5,001-10,000 employees

    The solution has drastically and positively affected IT's ability to support new business initiatives. It's a very easily automated solution using REST APIs.

    Combined with OnCommand, the solution the solution helps improve the performance of our enterprise applications.

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    Executive director IT Systems at MemorialCare Health System

    Technical support has been very good. We use scripting called WFA, and we've had a little bit of an issue with that, going from the first generation to the second generation. But the actual hardware, product, and support itself have been excellent.

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    SystemsE2a93 says in a NetApp AFF (All Flash FAS) review
    Systems Engineer Manager at a hospitality company with 10,001+ employees

    Our technical support experience hasn't been very good. However, we are hoping with our new contract that it will be a lot better.

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    SysAdminacb3 says in a NetApp AFF (All Flash FAS) review
    Sys Admin at a financial services firm with 201-500 employees

    Technical support is a little hit and miss, at least with the particular things that I've called for. The SRA stuff that intergrades with SRM is a problem point. It's a pain point. The support personnel aren't always knowledgeable on that product. At times, they are not even aware what product is supported and what is not, when one has been deprecated and there is a new one out, and what the bug fixes of the newer version are.

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    Sunder Periesany says in a NetApp AFF (All Flash FAS) review
    Technical manager at Macrovention

    We try to provide a value-added proposition to customers, as a partner to NetApp. Most of them have been dealing with us for quite some time, five to ten years. They've been using a traditional base of NetApps and some other products. We have transitioned some of our customers from other companies' products to NetApp.

    It provides our customers with a secure, fast, and always reliable solution. It also definitely affects the ability of our clients' IT departments to support new business initiatives because things become simplified for them, easier to deploy and to get off the ground faster. It gives them more flexibility to scale in the future.

    In terms of it helping to improve performance of enterprise applications, data analytics, and VMs, I have one customer that is running SAP on NetApp. The performance improved about 40 to 45 percent. That was a great improvement for the IT infrastructure services team.

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    DataDeli1702 says in a NetApp AFF (All Flash FAS) review
    Data Delivery at a financial services firm with 1,001-5,000 employees

    From a technical perspective, the technical support is good.

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    Ed Alexander says in a NetApp AFF (All Flash FAS) review
    Senior Systems Administrator at a computer software company with 10,001+ employees

    As with all NetApp tech support, it's outstanding. It is the best in the industry. It is very easy to escalate.

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    SeniorStd2e6 says in a NetApp AFF (All Flash FAS) review
    Senior storage engineer at a government with 10,001+ employees

    Technical support has been pretty good. We have had to involve them two or three times per month.

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    SeniorSt396d says in a NetApp AFF (All Flash FAS) review
    Senior Storage Engineer at a legal firm with 1,001-5,000 employees

    Technical support is first rate. We are very satisfied with it.

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    PyldItgrn734 says in a NetApp AFF (All Flash FAS) review
    Payload Integration at a tech services company with 10,001+ employees

    The tech support is good, although I don't use them that much. The product is good. 

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    DataCentee24 says in a NetApp AFF (All Flash FAS) review
    Data Center Engineer at a non-profit

    I mostly interact with my sales engineer who is very sharp. The few times that I've had to interact with technical support, it has been very good.

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    NetworkSb3b8 says in a NetApp AFF (All Flash FAS) review
    Network Services Manager at a healthcare company with 1,001-5,000 employees

    It made everything faster. The user performance went from about eight seconds, for certain screens, down to three seconds per screen. That was the primary reason. Our users can multitask faster. The way Epic works is that you have multiple screens up at the same time. When you have multiple screens up at the same time and you have a patient sitting in front of you, speed is quality. Where before, the patient would have to wait for answers, now they get them almost instantaneously. Our users can run multiple things at the same time. For the users, the nurses and doctors, it is faster. All around faster.

    As for IT's ability to support new business initiatives as a result of using this product, we are upgrading to Epic 2018 next year. The older system couldn't have supported it. That is another reason we went to a faster system. Epic has very high standards to make sure that, if you buy the upgrade, you will be able to support the upgrade. They advised me, top to bottom, make sure you can do it. Our new system passed everything. It's way faster.

    We have VMs and we're were running VDI. We're running VMware Horizon View. We have about 900 VMs running on it and we have about another 400 Hyper-V servers running on it. Our footprint is very tiny now versus before. We now have some 30 servers running 1,000 machines where we used to have 1,000 machines running 1,000 machines. We have Exchange, SQL, and Oracle and huge databases running out of it with no problem at all, including Epic. It's full but it's very fast.

    It takes us a minute or two minutes to set up and provision enterprise applications using the product. We can spin up a VM in about 30 seconds and have SQL up and running, for the DBAs to go in and do their work, in about two minutes.

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    RajkumarKatke says in a NetApp AFF (All Flash FAS) review
    Technical Solution Architect at a financial services firm with 10,001+ employees

    The technical support is fantastic. No one else is like their team. We're happy with them.

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    Rodrigo Carte says in a NetApp AFF (All Flash FAS) review
    Head of IT at Inacap

    The technical support is invaluable. If you need answers to a problem, they provide good answers. I am very happy with it.

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    SanEnginf30d says in a NetApp AFF (All Flash FAS) review
    SAN Engineer at a financial services firm with 1,001-5,000 employees

    It's very good. I have never personally seen any issues with the technical support.

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    StorageA3fb6 says in a NetApp AFF (All Flash FAS) review
    Storage Architect at a retailer with 10,001+ employees

    Technical support is a little lackluster. Some of the issues that we've had were opening up tickets. They seem to be routed in the wrong direction or it takes one or two days to get a call back for simple tasks. However, if we want immediate assistance, we have to open up a Severity 1 case, and sometimes it's not a Severity 1. But if we need a response back within four hours, we'll open it as a Severity 1, then once they contact us, we can drop the severity of the ticket.

    Calling technical support with NetApp, you talk to ten unknowledgeable people to get one half decent person. It becomes frustrating, especially if you have an immediate need for an enterprise outage.

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    Zakeer Mohammed says in a NetApp AFF (All Flash FAS) review
    Storage Engineer at a tech services company with 10,001+ employees
    • NetApp AFF is based on Unix, which makes it secure.
    • The file-based protocol supports NFS and CIFS.
    • Capacity and latency with the AFF are good. We haven't seen a delay of latency nor performance issues. No issues have been recorded from the client so far.
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    StorageE2e33 says in a NetApp AFF (All Flash FAS) review
    Storage Engineer at a tech services company with 10,001+ employees

    I don't need anything improved. This solution does what I need it to do. I would like to see a cleaner GUI and better help pages. The solution itself doesn't bother, a lot of times it's that after it's installed. I have more issues with the support after the setup. I want it to be more simplistic than it already is and I would love to see the GUI be more simplistic.

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    Chief Enterprise Architect at a healthcare company with 1,001-5,000 employees

    We use almost all of our virtualization workloads on All Flash. Before we migrated to All Flash we used to use a different vendor for NAS solution. Some were NAS and some were Block storage. Now, logging ETLs are maybe ten times faster currently than what they used to be. We are getting amazing speeds off of FAS that we never had before.

    We also use a lot of the AFF for end user storage. All the shared file systems, all the file systems that a particular user has, as a G drive, E drive, F drive or shared drives between various customers and various departments are all running off of the All Flash File system. So now, the rendering of FAS is so much faster than what it used to be. On top of that, we used to do Block. We would take Block, we would do NFS or do Samba to share those file systems for the users. Now, because they are coming straight off of NFS 3 and 4, the speed is marvelous. They are almost five to seven times faster rending all their files, saving all their files, retrieving all their files. It's amazing.

    I don't know how much IT support has any bearing on All Flash File system. Now the only thing that we have provided that is better now is the speed and stability. Now if you can add that to capabilities, then, of course, IT has provided additional capabilities of having faster rendering and just getting their work done a little quicker.

    The biggest workload that we have is maybe 95 to 97% of all virtual workloads are now running on All Flash. It has dramatically changed the way all of our VMs work. Now, not only they are faster but a couple of things that are in addition is that we do snaps off of our flash storage. Not only are the workloads faster but if the virtual machine goes down, the restore is 20 times faster now than it ever used to be. We don't have to go to a spin disc, we can just flash off of our flash back onto a no spin disc and the restore takes almost seconds to come back.

    Total costs of ownership have two different values to them. One value is just strictly the capital cost of it. Number two is the operational cost. You've got to look at the CapEx and how much it cost. That is currently a little higher than it would be in two or three years. Now, Apex is where things are getting really nice. The maintenance is less. The discs failure are really low. Data issues or corruption is really low. The CapEx is currently high and Apex is getting to almost insignificant numbers.

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    Jaime Cogua says in a NetApp AFF (All Flash FAS) review
    Senior Unix Storage Engineer at a consultancy with 1,001-5,000 employees

    NetApp tech support is so good. Their tech support has always been so stable and the people are so good in case of any failure or any good feature that needs to be updated or features that supposedly can help with performance to improve some performance. NetApp support is one of the best that I deal with.

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    Principal Engineer at a retailer with 5,001-10,000 employees

    AFF improves how our organization functions because of its speed. Reduction in batch times means that we're able to get better information out of SAP and into BW faster. Those kinds of things are a bit hard to put my finger on. Generally, when we start shrinking the times we need to do things, and we're doing them on a regular basis, it has a flow on impact that the rest of the business can enjoy. We also have more capacity to call on for things like stock take.

    AFF is supporting new business because we've got the capacity to do more. In the past, with a spinning disc and our older FAS units, we had plenty of disc capacity but not enough CPU horsepower and the controllers to drive it and it was beginning to really hurt. With the All Flash FAS, we could see that there are oodles of power, not only from disc utilization figures on the actual storage backend but also from the CPU consumption of the storage controllers. When somebody says "we want to do this" it's not a problem. The job gets done and we don't have to do a thing. It's all good.

    All Flash FAS has improved performance for our enterprise applications, data analytics, and VMs which are enterprise applications. It powers the VM fleet as well. It does provide some of our BW capabilities but that's more of an SAP HANA thing now. Everything runs off it, all of our critical databases also consume storage off of the All Flash FAS for VMs.

    For us TCO has definitely decreased, we pay less in data center fees. We also have the ability with the fabric pool to actually save on our storage costs. 

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    Michael Archuleta says in a NetApp AFF (All Flash FAS) review
    Chief Information Officer at Mt. San Rafael Hospital

    Everyone looks at health care because health care has been an amazing organization to be in. We're seeing the transformation of how we're becoming a digital company. Every organization is becoming a digital company, and we're starting to see the advancements of technology really come in to place. Your new CEO is the patient, and that's the bottom line. That's my CEO. As an organization and as a technologist, I have to build a very strong patient-centric strategy that focuses the technology on the patient's needs, because at the end of the day, that patient could choose to either go to your organization or to another. We want to keep that good loyalty and that good specific patient in our organization, and we want to make sure that we are creating very strong, asynchronous tools that benefit a patient both inside and outside the organization. That's why I always say patient care is number one. AFS has supported our overall business initiatives.

    Applications are a critical point. I think that All Flash FAS is an amazing thing when it comes to speed, efficiency in what it's doing. We've been very impressed with regards to it as well. We look at different initiatives, and we're starting to focus on different initiatives when it comes to data analytics and data mining. Having that specific availability, and making sure that we can focus on those initiatives and those strategies, we're very confident that the solutions that we are choosing with NetApp are going to give us the edge advantage of moving forward into the future.

    I think when you look at artificial intelligence and at machine learning, you look at predictive analytics. You have to have very strong data silo in order to get that clean data. I think with all the data that we're creating in this health care organization, we need to make sure that we can create well-structured data which will allow us to data mine that information to come out with some good valuables, meaning better patient care, better ways to reduce readmission rates, better ways to increase revenue. There are so many benefits in regards to good, strong data mining that produce great analytic reports.

    Right now we do have a very strong cloud initiative. We are moving forward to the cloud because the thing is I think the future of health care, the future of artificial intelligence improvements is really moving a lot of these health care organizations over to the cloud where there is that data mining capability of really bringing in all these algorithms and all of these good collaborations because collaboration is definitely key. If we can collaborate, and if we could start focusing on more of interoperability, meaning that we're sharing information more successfully, because right now, health care, has no interoperability. Everyone talks about interoperability, but we don't have interoperability. You go from one facility to another, it's like you're getting completely different services. I want that information from one facility to another to go and share information, which I think is going to be a success, because, you come to one facility, you get poked for lab results, you get exposed for radiology results, meaning radiation, then you go over into another organization that's saying that they can't retrieve your lab or radiology results and now we're going to have to re-poke you and re-expose you to radiation. Those are problems.

    Another one of my main focuses is on cybersecurity initiatives and cybersecurity improvements. I think NetApp has really focused a lot on cybersecurity. I was really impressed on some of the cybersecurity sessions that they had because you figure health care's one of the most attacked sectors out there and we hear about these health care organizations being ransomed all of the time. If we do get ransomed, we need to think about how we are going to restore that information and making sure that we have the capabilities that are in place. NetApp has done a great job with it. They do see a huge priority when it comes to cyber security, so it's very important for them to continue to focus on those initiatives.

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    Senior CI Engineer at a financial services firm with 1,001-5,000 employees

    NetApp's always got their eye on new features and new use cases for things before we even get to them. It's been pretty amazing that they'll come out with new features, and we haven't even been thinking that this is a way that we might be able to use this in the future. I've been really excited about some of their other products, like SnapCenter, which is fantastic. We are also interested in the single pane of glass to be able to do snapshots and backups for anything in our environment, as long as it involves NetApp.

    As for AFF itself, I don't have any suggestions of what I would be excited to see. I think that adding the support for the rest of APIs to AFF would be super handy. I think it's something that we've been waiting for for a while which would be fantastic.

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    Alberto Alberti says in a NetApp AFF (All Flash FAS) review
    Senior System Engineer at ICTeam

    tech support is very responsive and effective to find solution to some issues, most of the issues can be resolved reading KBs

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    Rodrigo Carte says in a NetApp AFF (All Flash FAS) review
    Head of IT at Inacap
    • It provided an amazing response time for all apps, with websites getting better stability, and QA for all final users.
    • Implementation to share volumes between Windows IIS and .NET, and between Linux Apache and PHP. 

    The best is you can use the same volume for different flavors of OS. In fact, that feature gives solutions to some cases where you have limitations for some applications when it does not support the OS, maybe when you have old apps that are not possible to migrate.

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    Miguel Tena says in a NetApp AFF (All Flash FAS) review
    Infrastructure and Services Presales Consultant at ID Grup
    • Deduplication
    • SnapManager
    • Autosupport.
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    SteveGrangert says in a NetApp AFF (All Flash FAS) review
    Storage Engineer at Missile Defense Agency

    I find the technical support for NetApp to be really good, although I'm a little biased because I used to be one of those guys back in the days under the E-series. If I have a question for them and they don't know the answer, they'll find the person who does. When I was a support engineer, that's the way I worked.

    Both pre-sales and post-sales engineers are good. Our presales engineer has been a godsend, answering all of the techie questions that we had. If he didn't know something then he would ask somebody. Sometimes the questions are about fixing things, but at other times it is just planning before we tried something new.

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    DavidGarcia says in a NetApp AFF (All Flash FAS) review
    Systems Engineer at Nordstrom, Inc.

    Technical support for this solution is good, and I've never had a problem. They are straight to the point and give you a lot of detail on what to expect or what you might run into. Whether you call or get support online, it is pretty good.

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    reviewer1223355 says in a NetApp AFF (All Flash FAS) review
    IT Director at a legal firm

    It's reliable. I don't have to lose sleep over something being wrong with the system. The few incidents we've had here and there have been resolved quickly, either by our channel partner or by NetApp support.

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    reviewer1223358 says in a NetApp AFF (All Flash FAS) review
    Infrastructure Team Lead at a pharma/biotech company with 51-200 employees

    I am happy with their technical support. It's not bad. We haven't had to use it very much, but I think they're proficient.

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    reviewer1223364 says in a NetApp AFF (All Flash FAS) review
    Sr Storage Engineer at a financial services firm with 1,001-5,000 employees

    Technical support can be a little slow when it comes to escalating through levels of support.

    We have had trouble with restoring applications, and if there is more support for application-aware backups then that would be great.

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    reviewer1223367 says in a NetApp AFF (All Flash FAS) review
    Storage Administrator at a energy/utilities company with 1,001-5,000 employees

    We use NetApp AFF to support our VMware environment.

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    Technical Lead at USAF

    It has not reduced our data center costs. NetApp charges a pretty penny for their stuff. 

    The next release desperately needs NFS4, extended attributes.

    In terms of what needs improvement, the NAS areas are a little behind on technologies. For example, SMB 3 is not quite up to speed with a lot of the storage spaces stuff. NFS4 doesn't support some of the features that we need.

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    reviewer1223388 says in a NetApp AFF (All Flash FAS) review
    Systems Engineer at a tech services company with 51-200 employees

    I would like to see NetApp improve more of its offline tools and utilities. Drilling down to their active IQ technology, that's great if your cluster is online and attached to the internet, with the ability to post and forward auto support, but in terms of having an offline cluster that is standalone, all of those utilities don't work. If there's a similar way to how NetApp has a unified manager, but on-premises where the user could deploy and auto support could be forwarded to that, and maybe more of a slimmed-down active IQ solution could be made available, I'd be interested in that.

    I need a FlexPool to FlexGroup solution.

    I would like to see the FAS and AFF platforms simplified so that the differences will disappear at some point. This would reduce the complexity for the end-storage engineers.

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    reviewer1223394 says in a NetApp AFF (All Flash FAS) review
    System Programmer at a energy/utilities company with 5,001-10,000 employees

    The most valuable features are the flexibility and level of technical support.

    This is a very reliable solution in terms of keeping the system online.

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    reviewer1223409 says in a NetApp AFF (All Flash FAS) review
    Specialist Senior at a consultancy with 10,001+ employees

    The NetApp technical support is outstanding.

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    reviewer1223415 says in a NetApp AFF (All Flash FAS) review
    Director at a tech services company with 11-50 employees

    The NetApp technical support is very good. They have the website and they have the forums where you can get questions answered. You can get a lot of things answered without even talking to anybody.

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    reviewer1223418 says in a NetApp AFF (All Flash FAS) review
    Storage Engineer at a computer software company with 10,001+ employees

    The technical support is very good. We haven't had any issues. 

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    reviewer1223421 says in a NetApp AFF (All Flash FAS) review
    Senior Data Center Architect at a financial services firm with 1,001-5,000 employees

    The technical support is one of the best.

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    reviewer1223436 says in a NetApp AFF (All Flash FAS) review
    Tech Solutions Architect at a healthcare company with 10,001+ employees

    The technical support has been awesome. Whenever we have a problem, we just give NetApp's support a call, and they fix our issue. 

    With the newer versions, we have needed less support. The solution has just been working.

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    reviewer1085652 says in a NetApp AFF (All Flash FAS) review
    Sr Data Storage at a energy/utilities company with 10,001+ employees

    We never have any issues with technical support. They are very responsive to our problems because we have a NetApp account manager, so we are able to to engage the level two level three engineering much quicker.

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    Storage Architect and Engineer at United Airlines

    The technical support for NetApp is decent. I mean, it's improving. I understand that it is hard to get people up to date with all of the new technologies but NetApp has done a pretty good job.

    Using the online documentation, we are able to find answers most of the time. If not, we can find an expert who will come online and help us to get through. The combination of technical support, Professional Services, and online documentation has really helped.

    Service is one of NetApp's strengths.

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    Manager at Pramerica

    We used a reseller for the implementation. We're in an ongoing relationship with them. They support us 24/7 if we need. It's going really well. We never had any problems, so it's nothing to really complain about really. I've been working with them for about five years, but the company's been working with them for about 10 years.

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    reviewer1223526 says in a NetApp AFF (All Flash FAS) review
    Senior Network Technical Developer and Support Expert at a healthcare company with 10,001+ employees

    The read latency is higher than we would expect from SSDs.

    The quality of technical support has dwindled over time and needs to be improved.

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    reviewer950775 says in a NetApp AFF (All Flash FAS) review
    Storage Architect at a energy/utilities company with 10,001+ employees

    Tech support is a place where there is room to improve the product experience. Tech support is one thing that I am not 100% happy with and I do not strongly agree with many people who feel it is pretty good. NetApp has a wonderful product, but the support is subpar compared to the other vendors like EMC. So there is clearly room to improve.

    The response time when they are busy is not very good. Even the priority-one calls are supposed to have like a two-hour response time or a 30-minute response time. I do not get any calls in that timeframe until I push them through different channels — through the back end.

    Also, the primary support call center is in India. I don't get to the real technicians from the support team from North Carolina or places like that until much later. I understand they are trying to filter out calls that do not need upper-level support, but I know what I'm doing. I already know exactly what the problem is and then I still have to go through what should be unnecessary screening. It seems like a lengthy process. In the meantime, I might have only one strand of high availability running, which is not a good situation and I feel very uncomfortable that I could lose service.

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    reviewer1223538 says in a NetApp AFF (All Flash FAS) review
    Storage Administrator at a computer software company with 5,001-10,000 employees

    It would be very useful if we could do the NFS to CIFS file transfer, but it is not supported at this time.

    We are finding limitations when it comes to moving data to AWS.

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    reviewer1223544 says in a NetApp AFF (All Flash FAS) review
    Consulting Storage Engineer at a healthcare company with 10,001+ employees

    I can't remember the last time we had an issue or an outage.

    It is one of the best solutions out there right now. It is extremely simple, reliable, and seldom ever breaks. It's extremely easy to set up. It's reliable, which is important for us in healthcare. It doesn't take a lot of management or support, as it just works correctly.

    Our NetApp environment has been fairly stable and simple that we don't have a lot of resources allocated to support it right now. For our entire infrastructure, we probably have three engineers in our entire enterprise to support our entire NetApp infrastructure. So, we haven't necessarily reallocated resources, but we already run pretty thin as it is.

    View full review »
    reviewer1223547 says in a NetApp AFF (All Flash FAS) review
    Data Protection Engineering at a manufacturing company with 10,001+ employees

    This solution reduced our costs by consolidating several types of disparate storage. The savings come mostly in power consumption and density. One of our big data center costs, which was clear when we built our recent data center, is that each space basically has a value tied to it. Going to a flash solution enabled us to have a lower power footprint, as well as higher density. This essentially means that we have more capacity in a smaller space. When it costs several hundred million dollars to build a data center, you have to think that each of those spots has a cost associated with them. This means that each server rack in there is worth that much at the end. When we look at those costs and everything else, it saved us money to go to AFF where we have that really high density. It's getting even better because the newer ones are going to come out and they're going to be even higher.

    Being able to easily and quickly pull data out of snapshots is something that benefits us. Our times for recovery on a lot of things are going to be in the minutes, rather than in the range of hours. It takes the same amount of time for us to put a FlexClone out with a ten terabyte VM as it does a one terabyte VM. That is really valuable to us. We can provide somebody with a VM, regardless of size, and we can tell them how much time it will take to be able to get on it. This excludes the extra stuff that happens on the back end, like vMotion. They can already touch the VM, so we don't really worry about it.

    One of the other things that helped us out was the inline efficiencies such as the deduplication, compaction, and compression. That made this solution shine in terms of how we're utilizing the environment and minimizing our footprint.

    With respect to how simple this solution is around data protection, I would say that it's in the middle. I think that the data protection services that they offer, like SnapCenter, are terrible. There was an issue that we had in our environment where if you had a fully qualified domain name that was too long, or had too many periods in it, then it wouldn't work. They recently fixed this, but clearly, after having a problem like this, the solution is not enterprise-ready. Overall, I see NetApp as really good for data protection, but SnapCenter is the weak point. I'd be much more willing to go with something like Veeam, which utilizes those direct NetApp features. They have the technology, but personally, I don't think that their implementation is there yet on the data production side.

    I think that this solution simplifies our IT operations by unifying data services across SAN and NAS environments. In fact, this is one of the reasons that we wanted to switch to this solution, because of the simplicity that it adds.

    In terms of being able to leverage data in new ways because of this solution, I cannot think of anything in particular that is not offered by other vendors. One example of something that is game-changing is in-place snapshotting, but we're seeing that from a lot of vendors.

    The thin provisioning capability provided by this solution has absolutely allowed us to add new applications without having to purchase additional storage. I would say that the thin provisioning coupled with the storage efficiencies are really helpful. The one thing we've had to worry about as a result of thin provisioning is our VMware teams, or other teams, thin provisioning on top of our thin provisioning, which you always know is not good. The problem is that you don't really have any insight into how much you're actually utilizing.

    This solution has enabled us to move lots of data between the data center and cloud without interruption to the business. We have SVM DR relationships between data centers, so for us, even if we lost the whole data center, we could failover.

    This solution has improved our application response time, but I was not with the company prior to implementation so I do not have specific metrics.

    We have been using this solution's feature that automatically tiers data to the cloud, but it is not to a public cloud. Rather, we store cold data on our private cloud. It's still using object storage, but not on a public cloud.

    I would say that this solution has, in a way, freed us from worrying about storage as a limiting factor. The main reason is, as funny as it sounds because our network is now the limiting factor. We can easily max out links with the all-flash array. Now we are looking at going back and upgrading the rest of the infrastructure to be able to keep up with the flash. I think that right now we don't even have a strong NDMP footprint because we couldn't support it, as we would need far too much speed.

    View full review »
    MichaelDrueing says in a NetApp AFF (All Flash FAS) review
    Solution Architect at Advanced UniByte GmbH

    We have had customers asking about S3 support for a while now. I heard that is coming in one of the next versions. So, I would like to see S3 targeted support on the FAS system.

    View full review »
    AlirezaDanestehpoor says in a NetApp AFF (All Flash FAS) review
    Senior Storage Engineer at Hyundai autoever

    Every time you contact the vendor for the technical issues that you have been dealing with, the level of support you get or the time it takes for you to get your issue resolved really matters and depends on the issue itself (how complicated it is). Sometimes, the support may send some requests to the technical team to gather logs and send them back to support. How many of these logs you have to collect or if you have to engage another vendor's support come into effect when you are trying to find out how fast an issue can be resolved. In general, when you open a case with NetApp support, usually if it's a P1 or P2 case, usually they are very fast when it gets to the point that we need to escalate to the next level of support. So far, we have had a good experience with NetApp. For most cases, they were able to help us resolve the issue as fast as possible.

    View full review »
    reviewer1232979 says in a NetApp AFF (All Flash FAS) review
    Storage Team Lead at a manufacturing company with 10,001+ employees

    We have a premium support globally. NetApp has been promising on every front.

    View full review »
    ShawnMurdoch says in a NetApp AFF (All Flash FAS) review
    Systems Engineer at Cleveland Clinic

    The tech support has been awesome. We have meetings with our local guys once a month, whether we need it or not, and they answer our questions. I have been able to hot call them on demand on the weekends when we were doing upgrades and side things on our NetApp, then had some issues. I was able to call, and they stop and help out, which has been fantastic. They are probably our best vendor. 

    View full review »
    BryanCranny says in a NetApp AFF (All Flash FAS) review
    Storage Manager at State of Nebraska

    We like AFF because it has a very high reliability rate with very high performance. We are using it for top tier performance on application and virtual machine storage, as well as just being able to separate out SVMs for different security and network needs for all of our different customers across the state. 

    We use the Snapshot feature to simplify backups for data protection. We set different policies that let let our agencies choose what backup policy they want to have for their Snapshots. It's very simple. Users can be given the opportunity to look at previous versions directly from the Windows interface or they can call/put in a ticket seeking support from our IT group if they need a larger system restore, because their data is protected with NetApp and replicated as well.

    View full review »
    FelmonKahissay says in a NetApp AFF (All Flash FAS) review
    System Administrator at Bell Canada

    Stability has so far met all our requirements. We are leveraging pretty well. We haven't really had many issues. 

    We struggled a bit in the beginning. But with the support of NetApp, we were able to upgrade to new firmware which helped us become more effective and stable for almost a month now. So, it's pretty good.

    View full review »
    Systems Management Engineer at Linklaters

    The technical support has always been really helpful. 

    In recent times, the first line of support has moved and is now concentrated in Bulgaria. If they are new to working with your customers, we have seen some slight challenges in terms of speed when transferring higher priority cases to higher levels of NetApp's support structure. Hopefully, this will be resolved soon.

    Once I reach the second or third line of support engineering, the support has always been good.

    View full review »
    Christopher Privitere says in a NetApp AFF (All Flash FAS) review
    Unix Engineer at a healthcare company with 5,001-10,000 employees

    But I find some issues with other administrators on my team when it comes to management of the data because they have to either learn a CLI, which some of them really don't like to do — to really get into managing how volumes should be moved or to edit permissions and stuff like that. Or they go into a user interface, which is fine, it's web-based, but it's not the most intuitive interface as far as finding the things you need to do, especially when they get complicated. Some things just hide in there and you have to click a few levels deep before you can actually do what you need to do. 

    I think they're working on improving that with like the latest versions of ONTAP. So we're kind of excited to see where that's going to go. But we haven't really tried that out yet to see.

    One of the areas that the product can improve is definitely in the user interface. We don't use it for SAN, but we've looked at using it for SAN and the SAN workflows are really problematic for my admins, and they just don't like doing SAN provisioning on that app. That really needs to change if we're going to adopt it and actually consider it to be a strong competitor versus some of the other options out there. 

    As far as other areas, they're doing really great in the API realm. They're doing really great in the availability realm. They just announced the all-SAN product, so maybe we'll look at that for SAN.

    But a lot of the improvements that I'd like to see around AFF go with the ancillary support side of things, like the support website. They're in the middle of rolling this out right now, so it's hard to criticize because next month they're going to have new stuff for me to look at. But tracking bugs on there and staying in touch with support and those sorts of things need a little bit of cleanup and improvement. Getting to your downloads and your support articles, that's always a challenge with any vendor. 

    I would like to see ONTAP improve their interfaces; like I said, the web one, but also the CLI. That could be a much more powerful interface for users to do a lot of scripting right in the CLI without needing third-party tools, without necessarily needing Ansible or any of those configuration management options. If they pumped up the CLI by default, users could see that NetApp has got us covered all right here in one interface. 

    That said, they're doing a lot of work on integrations with other tools like Ansible and I think that might be an okay way to go. We're just not really there yet.

    View full review »
    Carlos_Oliveira says in a NetApp AFF (All Flash FAS) review
    IT Manager at Universo Online

    We reduced our floor space by reducing 44 racks units to four rack units. It has helped us with our data center economies of scale. It reduces our support costs too, which is great.

    View full review »
    Dell EMC XtremIO: Support
    it_user351513 says in a Dell EMC XtremIO review
    Manager, EMEA Datacenter and Database Operations at a tech vendor with 501-1,000 employees

    The technical support was very good, but since the merger with Dell, it is very bad. It went from very good to very bad.

    View full review »
    Infotecharch67 says in a Dell EMC XtremIO review
    IT Architect at a healthcare company with 5,001-10,000 employees
    HassanZaki says in a Dell EMC XtremIO review
    Data Center Manager at overit

    Technical support is okay.

    View full review »
    Regtechmgr67 says in a Dell EMC XtremIO review
    Regional Technical Manager CST at a tech services company with 501-1,000 employees

    The product could be improved by reducing the pricing and having better organization in their technical support team.

    View full review »
    reviewer851880 says in a Dell EMC XtremIO review
    IT Manager at a financial services firm with 1,001-5,000 employees

    Technical support is very good. It's one of the best vendors for support.

    View full review »
    Mohammad Salman says in a Dell EMC XtremIO review
    Manager of Customer Services at Jordanian Universities Netwotk L.L.C.

    The technical support was good, especially for upgrading, which we did four times. It was straightforward and easy.

    View full review »
    reviewer1194144 says in a Dell EMC XtremIO review
    IT Manager at a tech services company

    Technical support depends on the contract and the partner that you are working with. There are some partners that don't have enough knowledge about support.

    View full review »
    SolidFire: Support
    PatrickStienhuber says in a SolidFire review
    IT Infrastructure Consultant at a manufacturing company with 1,001-5,000 employees

    The technical support for this solution can be good and bad. If you have a really big issue then it's bad because it takes quite a long time for the issue to be solved.

    There are different levels of service. You can have a technician who is able to do the troubleshooting and is allowed to set up the commands.

    If you just have questions with no due date, or you just have to fix a small package, the support is good. You always get the answers you need. However, in critical situations, we have had problems. For example, in the last three years, we spend three or four hours on the phone with support where nobody could escalate our tickets. 

    View full review »
    reviewer1098957 says in a SolidFire review
    Technical Consultant at a tech services company with 51-200 employees

    I've had a very good experience with technical support

    View full review »
    reviewer1117053 says in a SolidFire review
    CTO at a tech services company with 1-10 employees

    The technical support is really bad and has to be improved.

    View full review »
    ArnaudSalmon says in a SolidFire review
    Presales Engineer at Tech Data Corporation

    The most valuable feature is the QoS and its ease of use. The dashboard is such that you don't need to be a storage expert to administer it.

    The replication works well.

    They now have a 100GB network interface, which is nice because I was disappointed with the original iSCSI protocol. That was all that it supported and I found it to be a limitation.

    View full review »
    reviewer970524 says in a SolidFire review
    Founder, President and CEO with 201-500 employees

    One of the most valuable thing aspect of the solution is the fact that it's all in one and all in a very small physical footprint. It has all of your major components, including your storage area network, servers, and networking footprint.

    The delivery of the product is very fast and the solution itself deploys quickly, it is up and running within hours.

    The product is competitively priced and technical support is good.

    You can easily and effectively scale this solution. It's one of the main selling points and one of the features that makes it far superior to competitors.

    View full review »
    Tintri VMstore: Support
    Claudio Gallo says in a Tintri VMstore review
    System Engineer at Swisslos Interkantonale Landeslotterie

    In the end, we decided the price wasn't going to work for us, along with the fact there was fussiness around the storage. 

    Technical support needs improvement as well.  

    View full review »
    Pure Storage FlashArray: Support
    Strategy2bd0 says in a Pure Storage FlashArray review
    Strategy Manager at a tech services company with 51-200 employees
    • The automation: It allows engineers to focus on other things rather than doing the more manual tasks. It automates tasks, so the ease of use is extreme. It simplifies the storage.
    • Their business model: Where you pay for your support, then you can have that support for X number of years. This way you are not worrying about your support going up three to four years down the line and having to change your infrastructure at that time because it becomes obsolete. This is a positive feature that clients are seeing.
    View full review »
    James-Kelly says in a Pure Storage FlashArray review
    Senior Systems Administrator for Research at Chapman University

    We've been incredibly happy with their tech support. There was even an instance where we were having an unrelated problem with our production Oracle Databases. If you can imagine having your production Oracle Databases randomly reboot approximately every 12 to 17 hours for no reason that you can figure out. It tends to be something approaching a resumé-generating experience. Out of the blue, we received a proactive, spontaneous call from Pure Storage support saying, "We're observing something weird on one of your Fibre Channel connections. We think you should take a look at this one SFP optical connector on this one channel, because we're seeing stuff on the array which looks unusual." We looked and it turned out to be the problem. We were having this timing error that was causing our databases (because they were clustered) to lose track of the fact that they were part of a cluster. They would just reboot. Pure Storage support, using their phone-home data analytics, solved it, proactively.

    They even showed up at our office, just in case it was the Pure Storage array's SFP, not the one in our fibre-channel switch. Our salesperson and sales engineer showed up within an hour at our location with a replacement SFP that we didn't even need. 

    Therefore, we are very happy with their tech support.

    View full review »
    RameshGanesan says in a Pure Storage FlashArray review
    Senior Director of Databases at a health, wellness and fitness company with 501-1,000 employees

    The support for NFS protocols right out-of-the-box need improvement. I'm used to other storage vendors who have NFS support right out-of-the-box, and Pure Storage doesn't seem to have anything. We have shared APPL_TOP on our Oracle ERP, which would require an NFS type of storage. So, we had to resort to building our own NFS VM, then attach Pure Storage to it, and have it go through the server. This didn't really serve our purpose, as it's a lot slower because it's now going through a VM installer NFS server.

    While we know Pure Storage supports snapshots, we haven't been able to implement databases or replication using them.

    View full review »
    Principa93ed says in a Pure Storage FlashArray review
    Principal Engineer at a tech consulting company with 1,001-5,000 employees

    We have complete control over it. 

    We partner with Oracle on stuff, so we have support on it. Before, we have had issues with support from our other vendors. It has been a major improvement from a support perspective.

    The connections are a lot faster than what we had in the past. We've run Fibre Channel for our historical storage, and going from Fibre Channel to InfiniBand connected has blown up the amount of traffic that we can do. Now, we can support 40Gs per link, and there are eight links. When we went from being able to support four Fibre Channels at eight gigs a piece. One InfiniBand does what we did on all of our Fibre Channels.

    View full review »
    IctOpera3163 says in a Pure Storage FlashArray review
    ICT Operations Manager at a comms service provider with 51-200 employees

    Technical support is good. They are proactive about the upgrades and reactive when we have any issues.

    View full review »
    Virgilio Albert says in a Pure Storage FlashArray review
    Owner at a tech services company with 51-200 employees

    Compared with other products, Pure's technical support is as good as anyone's, probably better. They have tools where the customer can see for themselves the performance and the statistics from the solution, so support is first-class. There are some third-party companies, that evaluate the technical support of different companies, and Pure ranks number one.

    View full review »
    Marlin McNeil says in a Pure Storage FlashArray review
    CTO at a tech services company with 1-10 employees

    The guys in technical support are great. They're on the money. Our client, Chapman University, is on a first-name basis with the Pure support guys. You get really good interactive support from the Pure team.

    View full review »
    DeputyEx7942 says in a Pure Storage FlashArray review
    Deputy Executive Officer at a transportation company with 5,001-10,000 employees

    Technical support is great. They make it simple.

    View full review »
    SRE at a tech company with 1,001-5,000 employees

    We will usually hit up technical support for something that's not too major. We've never had a SEV1 outage with Pure but we've enabled remote support. They log in and they're good to go.

    View full review »
    Francis Pascual says in a Pure Storage FlashArray review
    Systems Architect at a financial services firm with 10,001+ employees

    We don't use the tech support, but we have an in-house engineer in one of our offices.

    View full review »
    Infrastr31b9 says in a Pure Storage FlashArray review
    Infrastructure Architect at a government with 1,001-5,000 employees

    There have been no problems whatsoever with stability. We do purity upgrades during the daytime and we don't lose any workloads and we don't have any outages. The support of Pure Storage is just absolutely brilliant. We've had no outages whatsoever with it.

    View full review »
    SeniorNec2fe says in a Pure Storage FlashArray review
    Senior Network Systems Engineer at a consumer goods company with 1,001-5,000 employees

    Technical support is very responsive. We had an SSD fail and they replaced it within 24 hours.

    View full review »
    David Fong says in a Pure Storage FlashArray review
    Sr System Engineer at Stanford University

    This solution has helped my organization by cutting down on provisioning time. I used to have to provision a VM and it would take ten minutes, now, it takes thirty seconds. 

    It has helped simplify storage. I don't have to go to the management counsel anymore. Everything else is taken care of by support teams in the background which is very good. 

    View full review »
    SysAdmin3d53 says in a Pure Storage FlashArray review
    Sys Admin at a consultancy with 1,001-5,000 employees

    We had to open a ticket with their technical support. We needed to get NIST certified and we had some of our storage on that PRA and we had to be done at the end of the year 2017 so we were in constant contact with support to ensure that we were going to meet all the requirements. In the end, we did hit that date.

    View full review »
    Kelvin Foo says in a Pure Storage FlashArray review
    APAC System manager at a pharma/biotech company with 1,001-5,000 employees

    Technical support is good. I get pre-preemptive notices from Pure Storage support. They will notify me to check certain parts because there may be a possibility of an issue arising with those parts. I'll know to take a look at the data center and from there I will be able to tell whether or not it's a false alarm or it's an issue that's about to arise. The pre-emptive warning is helpful for us. 

    View full review »
    SeniorMa0c72 says in a Pure Storage FlashArray review
    Senior Manager of IT Infrastructure at a K-12 educational company or school with 10,001+ employees

    I contact technical support from time to time. They have been pretty good. I have the mobile phone for one of the tech support guys, so I call him. He usually gets the ground troops rallied if need be, so the support has been good.

    View full review »
    Infrastr0f81 says in a Pure Storage FlashArray review
    Infrastructure Manager at a insurance company with 501-1,000 employees

    The value of the storage in the way that it stores the data is a very valuable feature for us. We also like that it's robust and stable and that we get good support from them when we have an issue. 

    View full review »
    SocialAr4d8e says in a Pure Storage FlashArray review
    Architect at a tech services company with 51-200 employees

    It's a product that we hardly ever call tech support for, because it just works. The performance and ease of use are all there, which is what we were looking for. We don't want to always have to call into tech support for something. It's one of those products where you forget about it because it just works.

    View full review »
    Rujuswami Gandhi says in a Pure Storage FlashArray review
    Associate Director of Cloud Engineering at ZS

    Technical support is good, but not as good as we would like. We have to get our Pure account team involved often, and they are stars. That always solves the problem. Support is available 24/7, but sometimes they're not as detail-oriented as we would like in investigating problems.

    View full review »
    RobertJones says in a Pure Storage FlashArray review
    Associate Director of Computing Services at Carnegie Mellon University

    The way Pure Storage does the controller storage warranty or replacement has been an issue for some people who just replace the controllers every couple of years, and that's where some of the confusion with pricing and support has come in. They should be clear on the way the controller replacements happen, as it is important to know whether or not you can get a good return on them, because it can be a little confusing.

    I rated the solution as a nine out of ten because I knew about a disk failure. Other than that, it would probably be a ten. Disk failures are out of anybody's control. 

    View full review »
    Kyle Guichard says in a Pure Storage FlashArray review
    Senior Director of Systems Engineering at Bill.com

    The technical support has been fantastic.

    View full review »
    SystemsA5733 says in a Pure Storage FlashArray review
    Systems Analyst at a government with 501-1,000 employees
    Parikshit Goutam says in a Pure Storage FlashArray review
    IT Manager at a consultancy with 5,001-10,000 employees

    Technical support is very good. We have a dedicated person who helps us which has been a good experience. 

    View full review »
    Peter Golledge says in a Pure Storage FlashArray review
    Unix and storage manager at a comms service provider with 1,001-5,000 employees

    Technical support is excellent. I've had very good responses from technical support. We had a couple of cases where we needed support. Some of the communications were purely over email and some has been an actual call to the service desk. 

    View full review »
    Venu Kulkarni says in a Pure Storage FlashArray review
    Senior Manager at a tech services company with 10,001+ employees

    Their technical support is great. We don't have to contact them frequently because we don't have many problems. 

    View full review »
    SystemEnd4f8 says in a Pure Storage FlashArray review
    System Engineer at a consultancy with 5,001-10,000 employees

    We are currently having a situation where one of our VMware hosts is not being detected. It has been told to us that it has been presented to Pure, but the VMware host is not capable of seeing it. The support has been working with us, although it's not an instant fix.

    View full review »
    Ganesh Kuppuswamy says in a Pure Storage FlashArray review
    Engineer at CSG Systems

    Their technical support is good. We had issues that they resolved quickly. 

    View full review »
    David Beaulieu says in a Pure Storage FlashArray review
    Digital Architect at CBC

    The support is good.

    View full review »
    CTO at a financial services firm with 11-50 employees

    The value for the storage, in the way it stores the data, but also the robustness of the product, it's very stable. And then the support that we get when we have an issue.

    View full review »
    Thomas Charewicz says in a Pure Storage FlashArray review
    Systems Engineer at a tech services company with 501-1,000 employees

    While the technical support is good, they are not as good as we would like them to be. We often have to get our account team involved, who are stars. This always solves the problem. Support is available 24/7, but sometimes not as detail-oriented in investigating problems. E.g., we get our Account Team involved to manage the engineers involved and figure out what the problem was. Support is not perfect.

    View full review »
    QaEngine77f9 says in a Pure Storage FlashArray review
    QA Engineer at a tech vendor with 11-50 employees
    SysAdm3408 says in a Pure Storage FlashArray review
    System Administrator at a financial services firm with 1,001-5,000 employees

    We would like to see more cloud support, which we know is coming, although it's not out yet. It's going to be released in the next versions. That would be the biggest win, if additional cloud support is built into the array.

    View full review »
    Chaan Beard says in a Pure Storage FlashArray review
    Senior Data Center Solutions Architect at ChaanBeard.com

    I've used their technical support and would say that it's excellent. I would give them a ten out of ten. 

    View full review »
    Javier Echave says in a Pure Storage FlashArray review
    Pre-Sales Engineer at Cisco Systems, Inc.

    I have not used the technical support.

    View full review »
    Michael Raunig says in a Pure Storage FlashArray review
    System Engineer at a consultancy with 1,001-5,000 employees

    I have used the technical support through the phone and online tool. I used them to upgrade the software, which work okay (as it was designed).

    The technical support team provided the help that we needed.

    View full review »
    Alberto Zanon says in a Pure Storage FlashArray review
    CIO at NGS srl

    It has very good support.

    View full review »
    Georg Dueren says in a Pure Storage FlashArray review
    Cloud Solution Architect at Dimension Data

    Its ease of use is a very big thing for our customers. It's easy to set up and easy to maintain. The support is automated, which is very good. 

    View full review »
    Jerome Deliege says in a Pure Storage FlashArray review
    Head of Infrastructure Architecture at a tech services company with 5,001-10,000 employees

    We don't have anymore performance issues, which is good. 

    The job of support for the storage engineers dramatically changed. We know more quickly the automation of the provisioning. We can now focus on things that bring more value to the company than just managing storage.

    View full review »
    ITDirect71e2 says in a Pure Storage FlashArray review
    IT Director at a tech services company with 51-200 employees

    We have already made upgrades now for two months. We think that the scalability is very good. If you want to go to another array or add more capacity, they will change it, if you have the support. So, we put more capacity on it. There is a simple way to do it which has a protection of investment.

    View full review »
    CTO at a health, wellness and fitness company with 201-500 employees

    The sales and executive support have been outstanding compared to the rest of the market. I replaced another couple of vendors that I had in place for storage, who over-promised and under-delivered on their technical expectations, and who certainly over-promised on their ability to do conversions from one array to another. My upgrade paths have been simple on the Pure.

    View full review »
    Michael Glickman says in a Pure Storage FlashArray review
    President at Computer Network Architects, Inc.

    It's a very stable product, all self-contained and very well-supported as well.

    View full review »
    Melissa Burg says in a Pure Storage FlashArray review
    Director of MIS at Watson Clinic

    I don't deal with the day-to-day management of it. I'm sure that, from a technical perspective, the ones who manage it would be able to tell about you something that needs improvement. From my perspective of the acquisition and ongoing support, I don't see any.

    View full review »
    ChiefTec2f46 says in a Pure Storage FlashArray review
    Chief Technology Officer at a healthcare company with 1,001-5,000 employees

    We've used tech support and we have found it to be very favorable.

    View full review »
    Chad Skidmore says in a Pure Storage FlashArray review
    Director at Engage

    The approach that Pure takes is what they call it their Evergreen policy, where they will upgrade the brains of the storage array every three years at no additional charge. Many of the competing systems would require big forklift upgrades and fairly significant reinvestment to do the same thing. We are on our third Evergreen lifecycle upgrade so far, and it's been exactly as they advertised. 

    When we look at return on investment over time, we've not had to replace or upgrade it during the timeframe that we've had it. As long as it's supported under maintenance, that continues to be an Evergreen process.

    View full review »
    CTO at a individual & family service with 1,001-5,000 employees

    We only use tech support infrequently. We don't need to call them. It's easy to use, straightforward. Once it's set up, it does what we need it to do.

    View full review »
    Jim-Davis says in a Pure Storage FlashArray review
    Director of IT at a healthcare company with 1,001-5,000 employees
    Director85c1 says in a Pure Storage FlashArray review
    Director at a healthcare company with 1,001-5,000 employees

    I would like to see support for NVMe, end-to-end.

    View full review »
    Christian Gravel says in a Pure Storage FlashArray review
    CEO at Intellect Dynamics

    One of the "buyer beware" issues would be, if you're going to buy a $1.5 million installment of Aries, which is the NVIDIA, it's got a high cost. If you just need a cucumber cart to be pulled on wheels, you don't need to buy a jet plane, although the seller might say, "Hey, this is the best, greatest, and newest." These are some of the things that you'd want to be aware of as someone who is looking to get into AI. Make sure you need that much because you could probably build a scaled-down version at a significantly lower cost.

    I rate the solution a nine out of ten. Pure is a partner of ours that we use for a lot of our machine-learning deployments and some of our smart-data applications which we build in Canada. We pursue the same clients together for some of the government contracts, and we use the FlashBlade for some of the storage for our machine-learning algorithms, with the NVIDIA DGX. We're exclusive to Pure, versus the other hardware vendors who are in the same place for flash storage. This is who we use and who we decided to go with, due to some of the innovation that they have within their stack.

    In Canada, they've got a very good strategy where they're partnering with some of the good software vendors there, and they're making good relationships on the government side and with some of the VARs. They're doing a good job.

    Everything is kosher with the documentation. They've been fantastic, a good partner supporting our pursuits. They have even delivered some prototypes for us, before we started using them, to some of our vendors. That way, we could have a sandbox where we could use some of their storage to create demos and proofs of concept for some of our clients.

    View full review »
    TimothyNewman says in a Pure Storage FlashArray review
    Manager of Technical Management at a healthcare company with 10,001+ employees

    Their support system has insight into errors on our SAN fabric that we can't see. They've brought attention to and raised awareness for us about things that we couldn't see, when we were experiencing problems. They helped us figure out how to fix them, helped us coordinate. They did not need to do that. It's just stellar support.

    They're taking really good care of us. Their support is on the ball. They're proactive.

    View full review »
    CTO at a healthcare company with 1,001-5,000 employees

    The support has been good.

    View full review »
    Technicab541 says in a Pure Storage FlashArray review
    Technical Marketing Engineer at a tech company with 51-200 employees

    The technical support comes out of one single stop. It is very helpful to have one single number to contact.

    View full review »
    Felipe Labarca says in a Pure Storage FlashArray review
    CTO at Ticel

    I would like to have support available in Spanish.

    View full review »
    Sartor John says in a Pure Storage FlashArray review
    IT Manager at Haworth

    The technical support is fantastic and proactive.

    View full review »
    Sun Kim Dosik says in a Pure Storage FlashArray review
    SDDC Senior Director at SK Telecom

    The technical support is okay, but could be improved.

    View full review »
    Cecilia Lenasdotter says in a Pure Storage FlashArray review
    Network Engineer at Altura Credit Union

    The technical support is very good.

    View full review »
    Kristi Kettgen says in a Pure Storage FlashArray review
    IT Network Engineer at Turlock Irrigation District
    • Resiliency
    • Speed: It's fast. It's like I don't notice anything. 
    • It's very easy to use. The GUI is simplistic, which can be nice.

    The predictive performance analytics are great. I get everything I need to know: IOPS, latency, etc. The tech support works with me if I have any questions that need to be answered.

    View full review »
    Dave Petroski says in a Pure Storage FlashArray review
    Senior Architect at Southwest Gas Corporation

    The technical support is very good.

    View full review »
    Sarkis Kotelyan says in a Pure Storage FlashArray review
    System Administrator at VERIFI

    The technical support did a good on the one issue that we contact them for (the power supply).

    View full review »
    ITOffice3736 says in a Pure Storage FlashArray review
    IT Officer at a university with 1,001-5,000 employees

    The technical support is very fast.

    View full review »
    SeniorMa7726 says in a Pure Storage FlashArray review
    Senior Manager of Technical Alliances at a tech vendor with 1,001-5,000 employees

    I would like to see some improvements on the FlashBlade side around the CIFS space support. I am not super familiar with all the different NAS protocols that they run on their box, but there could be some improvements made on SMB CIFS side.

    Some of the FlashBlade protocols could use a little love. There are obviously some new enhancements. There is no dedupe on the FlashBlade. It is compression only. There is no replication. So, Pure is going to try to partner that product with ObjectEngine to bring in some of those features, and I'm not sure how all of that will work out. I'm not familiar with ObjectEngine yet, but we'll see how it goes.

    View full review »
    ITManage17e2 says in a Pure Storage FlashArray review
    IT Manager at a government with 51-200 employees

    The technical support is great.

    View full review »
    Rob Wysocki says in a Pure Storage FlashArray review
    Infrastructure Engineer at Paylocity

    Manageability is its most valuable feature.

    It is simplified storage, as we don't have to maintain or administer it on a daily basis, which is good. We don't have to be experts in managing the storage. We can depend on the solution's ability to phone home and leverage the built-in support function of the product.

    It has strong statistics and historical metrics with Pure1. Therefore, it has been everything that we have needed out of a platform.

    View full review »
    SystemsA417a says in a Pure Storage FlashArray review
    Systems Admin at a government with 1,001-5,000 employees

    The technical support is really good. They are really responsive. For the call that we had, we had a call back within 15 to 20 minutes.

    View full review »
    Wally Bostrom says in a Pure Storage FlashArray review
    Network Manager at Macc 911

    I can't even remember dealing with technical support

    View full review »
    Thayne Yost says in a Pure Storage FlashArray review
    Senior Network Engineer at US Dept of Energy Idaho Operations Office

    The technical support is very easy to work with. 

    View full review »
    NetworkE15cd says in a Pure Storage FlashArray review
    Network Engineer at a logistics company with 201-500 employees

    The technical support is great.

    View full review »
    ITsuper677 says in a Pure Storage FlashArray review
    IT Supervisor at a insurance company with 501-1,000 employees

    We have only used the technical support for upgrades. They respond very quickly and are efficient at what they do.

    View full review »
    ITManage715c says in a Pure Storage FlashArray review
    Manager I.T. Infrastructure at a financial services firm with 5,001-10,000 employees

    I haven't had any need to make use of the technical support team yet.

    View full review »
    SystemsE5fd9 says in a Pure Storage FlashArray review
    Systems Engineer at a government with 1,001-5,000 employees

    The most valuable feature of this solution is the support.

    This solution is easy to use.

    View full review »
    TeamLeadc75a says in a Pure Storage FlashArray review
    Team Lead at a tech services company with 51-200 employees

    I haven't had much to do with technical support. Typically, we'll deploy it for our customer and hand it over, and then they'll manage it from there.

    View full review »
    SrManage7091 says in a Pure Storage FlashArray review
    Sr Manager at a insurance company with 5,001-10,000 employees

    I haven't had a lot of direct interaction with their support but VMware is very good.

    View full review »
    Delmar Tanner says in a Pure Storage FlashArray review
    Sr Systems Engineer at a financial services firm with 501-1,000 employees

    We use the solution for the vendor support. It's a banking software system. It's an IBM system and it requires some Pure Storage for the backend and SSDs for performance. The vendor supports Pure Storage. 

    View full review »
    DBA at a financial services firm with 1,001-5,000 employees

    When we've had issues, technical support has been really good about resolving them quickly. I was on the call with them when we had the issue with the controller, and they were very, very helpful.

    View full review »
    SrManagee02f says in a Pure Storage FlashArray review
    Sr Manager at a manufacturing company with 1,001-5,000 employees

    I have never contacted technical support for this solution.

    View full review »
    Operatio6735 says in a Pure Storage FlashArray review
    Operation Manager at a leisure / travel company with 5,001-10,000 employees

    It helps us maintain uptime much better than other solutions we've used in the past and the support is extremely quick and responsive. 

    The ease of management, cutting edge technology, and higher availability benefits our IT organization. 

    We are running VMware on Pure. The main driver for this was the speed of the virtual machines and the ease of administration with Pure is pretty seamless.

    The joint solution has helped my organization. Cody from Pure Storage has been a really big advocate for cutting edge technologies within Pure Storage. He's given us as a customer a lot of tools from his social media to help us do our jobs easier. That's been amazing. It's been awesome for us. The support's been great. Our SC has been great, and our sales reps have been great. Performance is awesome.

    View full review »
    IctAndSebb6d says in a Pure Storage FlashArray review
    ICT and Security Specialist at a comms service provider with 10,001+ employees

    Their support is very good, first-class. 

    View full review »
    Architec2276 says in a Pure Storage FlashArray review
    Architect at a financial services firm with 10,001+ employees

    The technical support has been pretty good. The support team is available all the time and they seem to know what they are doing.

    View full review »
    SrITAnal8af3 says in a Pure Storage FlashArray review
    Sr IT Analyst at a local government

    I had to contact customer support when a drive failed as I was doing a couple of OS upgrades. The service was pretty good. They knew what the problem was and they were able to remove in by enabling remote features. They shipped out a replacement and we swapped it out and shipped it back. I am satisfied with the technical support.

    View full review »
    HeadOfIn50e7 says in a Pure Storage FlashArray review
    Head of Infrastructure at a health, wellness and fitness company with 1,001-5,000 employees

    The technical support is fair and the team was helpful.

    View full review »
    Infrastrcbc2 says in a Pure Storage FlashArray review
    Infrastructure Architect at a health, wellness and fitness company with 1,001-5,000 employees

    Their technical support is good.

    View full review »
    SeverEngd3fe says in a Pure Storage FlashArray review
    Sever Engineer at a healthcare company with 11-50 employees

    I haven't contacted their technical support firsthand. 

    View full review »
    CloudAdm1d74 says in a Pure Storage FlashArray review
    Cloud Administrator at a tech services company with 51-200 employees

    We use the private deployment model of this solution and VMware for our storage provider. Our primary use case of this solution revolves around our clients. We have different tiers of storage. We use the Pure Storage FlashArray for our tier-one storage, our higher-level storage to support not only multi-tenant clients but also our private cloud clients, and to provide them with an all-flash storage solution.

    View full review »
    SystemEne60c says in a Pure Storage FlashArray review
    System Engineer at a tech services company with 51-200 employees

    I haven't needed to use support. My employees say their support very good.

    View full review »
    SystemAd0ccc says in a Pure Storage FlashArray review
    System Administrator at a government with 1,001-5,000 employees

    The top-tier support and reliable storage are the most valuable features of this solution. 

    View full review »
    SeniorVib215 says in a Pure Storage FlashArray review
    Senior Vituralization Manager at a financial services firm with 10,001+ employees

    Technical support is pretty good. They helped us with a holiday show in case we needed anything. So far, the product is doing well with less downtime, so we didn't have that much opportunity to use support. But anytime we've needed them, it's pretty good and all the issues are dealt with much faster.

    View full review »
    Directorf1b0 says in a Pure Storage FlashArray review
    Director of Information Security at a healthcare company with 1,001-5,000 employees

    When I started at my current employer, our SAN was eight years old and out of support. It was very urgent that we replaced it immediately.

    View full review »
    Sean Bettencourt says in a Pure Storage FlashArray review
    Supervisor of Systems Engineering at a computer software company with 501-1,000 employees

    I haven't really had a bad experience or something I think that they can improve on. I'm not saying that to be really nice. The way the platform works, the way that their sales team works, the way their support team works, everything just works really well. If they could make it cheaper, that would be something.

    View full review »
    Mircea Sandu says in a Pure Storage FlashArray review
    VMware and Windows Server Team Lead with 1,001-5,000 employees

    The technical support is 100% and they respond really quickly. Their Evergreen support plan is astonishing. They are a leader in this regard.

    View full review »
    HPE Nimble Storage: Support
    Chris Childerhose says in a HPE Nimble Storage review
    Senior Engineer - Backup & Replication at ThinkON

    Customer Service:

    Customer service has been top notch with Nimble and would be 10/10. They even worked with use to replace a faulty array.

    Technical Support:

    Technical Support is one of the best and is 10/10. The autosupport system they have in place that creates tickets for you automatically is great. You can even specify on the InfoSight webpage which ones you want to Auto-Close, etc.

    View full review »
    Chris Childerhose says in a HPE Nimble Storage review
    Senior Engineer - Backup & Replication at ThinkON

    The product is great.  When sizing the array based on requirements the option to add more network cards for throughput would be something to help clients.  Product Support is best in class as always.

    View full review »
    Solution9877 says in a HPE Nimble Storage review
    Solution Architect at a tech services company with 51-200 employees

    The way the market is going, supporting NVMe storage would be useful as a step up.

    View full review »
    Jeff Tedform says in a HPE Nimble Storage review
    Senior Network Administrator at a university with 201-500 employees

    The technical support is awesome. They are actually monitoring the device. When we have had a hard drive failure, we have found that we come into work, and they are notifying us that a hard drive failed overnight. We haven't even had a chance to look at it yet.

    View full review »
    ITInfrasbde5 says in a HPE Nimble Storage review
    IT Infrastructure Manager at a insurance company with 10,001+ employees

    The technical support is fantastic.

    View full review »
    Infrastr2c88 says in a HPE Nimble Storage review
    Infrastructure Engineer at a tech vendor with 201-500 employees

    The technical support is very good.

    View full review »
    Christian Poortvliet says in a HPE Nimble Storage review
    Head of IT at One

    The technical support is awesome.

    View full review »
    Rick Shantz says in a HPE Nimble Storage review
    IT Manager at Startech Computer Accessories

    Performance and support are its most valuable features.

    The uptime has been solid.

    View full review »
    Larry Stewart says in a HPE Nimble Storage review
    Director of Hosting Operations at a tech vendor with 1,001-5,000 employees

    The support for this solution has been phenomenal.

    View full review »
    Atul Sohla says in a HPE Nimble Storage review
    Operations Manager at Nuvollo

    Our experiences with technical support have proven to be excellent so far.

    View full review »
    Systems667 says in a HPE Nimble Storage review
    IT Infrastructure & Systems Manager at a healthcare company with 51-200 employees

    I rarely call the technical support, but when I do, they are good.

    View full review »
    HeadOfIn5041 says in a HPE Nimble Storage review
    Head of Infrastructure and Operations at a wholesaler/distributor with 1,001-5,000 employees

    We have used tech support. Nimble's technical support is excellent.

    View full review »
    ITManage722b says in a HPE Nimble Storage review
    IT Manager at a consultancy with 501-1,000 employees

    Technical support for this solution is good.

    View full review »
    Sanjeev JHA says in a HPE Nimble Storage review
    IT Manager at Harvard University

    Technical support has been good so far. We had one issue up til now, but we are good. They took care of it.

    View full review »
    Guillermo Black says in a HPE Nimble Storage review
    Service Manager at Sadle Creek Logistics

    Technical support for this solution is very good. It's always on-demand, and we never feel like we're too far off from getting support. It's always available when we need it, and you're getting a live person a lot faster than you would from other providers.

    View full review »
    MattBonfield says in a HPE Nimble Storage review
    Senior Systems Engineer

    Nimble's support is awesome and one of the best. You sort of get a Tier 3 plus guy every time that you call, no matter if it is a Tier 0 issue. This is super helpful in case we ever have problems.

    The technical support never has anything that they can't solve for us. I have thrown everything at them that I could, and they are always on top of it.

    View full review »
    reviewer1358325 says in a HPE Nimble Storage review
    Technical Specialist at a tech vendor with 11-50 employees

    I have never been in contact with technical support because we have sanctions that prohibit it. When I need assistance then I seek help in the community.

    View full review »
    Bilal Aksoy says in a HPE Nimble Storage review
    Network & System Support Engineer at a recruiting/HR firm with 5,001-10,000 employees

    The technical support is really good. They give us adapted support and it's very helpful. We're satisfied with the level of support we get.

    View full review »
    Kaminario K2 [EOL]: Support
    Engineerdb78 says in a Kaminario K2 [EOL] review
    Network Engineer at a comms service provider with 10,001+ employees

    Access to technical support should be improved for our region. Technical support is good, but they're very hard to access.

    When we have a problem with this storage, it's usually related to a very bad configuration. 

    All-Flash Storage is very, very expensive. They are important solutions so I don't really have any ideas about how to rectify this. 

    The device could use better monitoring tools.

    View full review »
    HPE 3PAR StoreServ: Support
    reviewer1059243 says in a HPE 3PAR StoreServ review
    Senior System & Storage Engineer at a energy/utilities company with 1,001-5,000 employees
    • Four-node performance
    • No split IO groups as on IBM SVC clusters.
    • Easy tiering (with a small % of cache) did a good job in a large scale environment of 1000 VMs on 350TB external Monitoring, giving a detailed dashboard. A nicely virtual appliance for remote callout support to HPE services.
    View full review »
    Leonardo Amarello says in a HPE 3PAR StoreServ review
    System Engineer at NV GEBE

    I would like the documentation easy to find. There is a lot of documentation, but sometimes it is hard to find. You have to do a lot of searching to find it.

    Before you could go on the HPE website, and download every driver that you wanted. Now, you need to have a service contract, or something else, to be able to get the drivers. Sometimes, you just need a simple driver, because your machine needs to restart and reinstall. If the machine is not under warranty anymore, it's hard to get the driver. That is a setback when compared to other solutions.

    We are in the Caribbean, but we are Sint Maarten. Sint Maarten is French and Dutch. We are on the Dutch side. We speak Dutch and English, but because we are in the Caribbean, the way the system is set up with HPE in Latin America, a lot of times when we contact support, we get a Spanish-speaking people instead of an English-speaking people. I find that is a problem. When we are dealing with support to send somebody over, for example, we make sure to always put the emphasis on, "Make sure you send somebody who is English-speaking to us."

    View full review »
    SystemsE65a1 says in a HPE 3PAR StoreServ review
    Systems Engineer at a leisure / travel company with 10,001+ employees

    I would rate the technical support about a seven or eight (out of ten). They have been pretty good. The response time has been pretty good for any issues that we have had. From a hardware standpoint, we haven't had that much. It has been more from a software side, and we have had some pretty good responses from HPE.

    View full review »
    SystemsE33b6 says in a HPE 3PAR StoreServ review
    Systems Engineer at a healthcare company with 1,001-5,000 employees

    It is our main storage solution for our entire VMware environment.

    Everything run on the solution is core: MEDITECH, all the EMRs, and back-ends support services.

    We use a combination of flash and spinning disk. For some of our less critical functions, since we run everything on the 3PAR, there is no reason to spend the extra money on flash to run the stuff that is not super mission-critical.

    View full review »
    NetworkAd9ed says in a HPE 3PAR StoreServ review
    Network Admin at a healthcare company with 501-1,000 employees

    So far, the technical support has been good. We had one major failure and the technical support team sent us a part within four hours. Then, we had the new part, and it was everything was back up and running. We were able to talk to a 3PAR specialist to walk us through how to get everything reconfigured. So, there was virtually no down time.

    View full review »
    Raphael Gondim says in a HPE 3PAR StoreServ review
    Coordinator at a manufacturing company with 10,001+ employees

    It has improved our company's performance.

    It has an easy implementation and the support is awesome.

    View full review »
    Dallas Widing says in a HPE 3PAR StoreServ review
    IT Manager at BouMatic LLC

    3PAR technical support has been outstanding. When I ran into some issues with my Nearline drives last year, they helped out with that. Every time that I have had to update the OS or firmware, I opened up a case with 3PAR support, and I get somebody right away. Then, we schedule time and are able to do live updates with no downtime. This is huge and critical for me.

    View full review »
    Marty Riedling says in a HPE 3PAR StoreServ review
    Systems Engineer Manager at Ingles Markets, Incorporated

    The call-in support is fine. 

    The onsite techs have caused outages. However, this issue has been fixed as HPE is now outsourcing this.

    View full review »
    Adminitrd884 says in a HPE 3PAR StoreServ review
    Assistant Manager of Infrastructure at a financial services firm with 501-1,000 employees

    They provide very good support for our mission-critical processes. It's also very solid and reliable in our environment.

    View full review »
    Infrastrb292 says in a HPE 3PAR StoreServ review
    Infrastructure Analysts at a financial services firm with 1,001-5,000 employees

    The technical support is good. We haven't had any major issues where we have had to call them, as of late, so it has been fairly good. They help us when we do our upgrades, but that has been going well.

    View full review »
    ServerAnae40 says in a HPE 3PAR StoreServ review
    Server Analyst at a K-12 educational company or school with 51-200 employees

    if it were easier for us to manage the product ourselves without having to get HPE to connect, because it sometimes it does take a bit to get the scheduling worked out with the HPE support. If it were simpler, then it might be easier for us to handle it ourselves.

    View full review »
    Assistan151c says in a HPE 3PAR StoreServ review
    Assistance Administrator with 11-50 employees

    The technical support was very knowledgeable when we first set it up. Outside of that, I haven't really had any experience with them.

    View full review »
    ITManage04a2 says in a HPE 3PAR StoreServ review
    IT Manager at a energy/utilities company
    • Uptime
    • Technical support
    • Speed

    The solution’s deduplication functionality does a really nice job for us in that we are able to leverage the money in a more productive way.

    View full review »
    ITInfrasbaa1 says in a HPE 3PAR StoreServ review
    IT Infrastructure Manager at a university with 1,001-5,000 employees

    I have never used the technical support, but my team is okay with it. At the time when we implemented 3PAR into our environment, we really needed some help. We had some issues, which were mostly on our side, but my team was very satisfied with the support.

    View full review »
    Computerd47b says in a HPE 3PAR StoreServ review
    Computer Systems Administrator at a sports company with 501-1,000 employees

    The technical support is good. We work with a local vendor.

    View full review »
    ITManagec405 says in a HPE 3PAR StoreServ review
    IT Manager at a tech vendor with 201-500 employees

    The technical support is not good. Usually, when we have a problem, it takes ages until we get a response. We need to escalate several times, using HPE and the partner in Israel to make sure that we get the appropriate response. Usually, what we know or what we find out right away, is the same response that we get from support a week or two later - that something is happening. And only a month after that do we get a good solution that we can do something with.

    View full review »
    Gustavo Galicia says in a HPE 3PAR StoreServ review
    Architect at GTE 24/7

    It's stable and uses Call-Home. Support is 24/7.

    View full review »
    IctCounte381 says in a HPE 3PAR StoreServ review
    ICT Country Manager at a transportation company with 10,001+ employees

    The technical support is very good.

    View full review »
    David Barrientos says in a HPE 3PAR StoreServ review
    IT Architect at a wholesaler/distributor with 10,001+ employees

    I think that technical support is good. We have only had one report.

    View full review »
    Directora818 says in a HPE 3PAR StoreServ review
    Director of North America at a sports company with 1,001-5,000 employees

    Technical support for this solution has been great.

    View full review »
    Julie Imoto says in a HPE 3PAR StoreServ review
    Engineering Manager at Leidos Holdings Inc.

    Technical support has always been great. We have to be available 24/7, 365, and for what we've needed, they've always provided really great support.

    View full review »
    Cindy Cecutti says in a HPE 3PAR StoreServ review
    Director IT at a insurance company with 201-500 employees

    Technical support for this solution is very good.

    View full review »
    WayneCross says in a HPE 3PAR StoreServ review
    Director IT at Borden Ladner

    We have been able to scale faster and get our applications out in much less time. We don't need to worry about the platform's ability to manage the workload, so we are pretty happy.

    Our VMware platform sits on 3PAR. We also have databases, ERP applications, and websites running on it. 

    All-Flash also positions our organization for growth. It certainly has its place. We don't use All-Flash because the performance of the existing arrays knows the job, but I certainly see where if we are doing data-intensive operations it could assist us.

    We deployed InfoSight predictive analytics not too long ago. It improved our management of VMs. We are now able to see a lot more using InfoSight and we have a pretty good idea of exactly what's going on in our storage array.

    The storage array absolutely increases performance. Compared with what we had before 3PAR, this has certainly done its job.

    The solution has also helped us reduce time to deployment, I would say by at least 30%. It's easier for us to deploy. We get our servers up and running quickly and that way we support our environment faster so we can be more agile.

    It has also significantly improved throughput, so we don't need to worry about performance for any of our platforms.

    View full review »
    DataCent1a09 says in a HPE 3PAR StoreServ review
    Data Center Operations at a tech services company with 10,001+ employees

    Technical support is pretty good. We always have somebody available to support us. We do have a maintenance contract with third-party vendors for HPE but we've been attended to very well in this field.

    View full review »
    PeymanMassoudnia says in a HPE 3PAR StoreServ review
    CEO at Jadeh Abrisham Rayaneh

    Technical support for both 3PAR and Dell EMC in my country, Iran, is very difficult because we are under sanctions. We can get it through other countries.

    View full review »
    Ricky Santos says in a HPE 3PAR StoreServ review
    System Administrator at ON Semiconductor Phils. Inc.

    Technical support assisted us with a smooth and fast installation.

    View full review »
    Payman Maher says in a HPE 3PAR StoreServ review
    Storage Specialist at a financial services firm with 51-200 employees

    I would like to have support for On-The-fly reallocation Data when using VVoL.For further explanation I must say When using vvol , you can have 3 tier in Storage .This tiers different in IO an Capacity feature.Usually tier 0 can support maximum IO and minimum Capacity and use SSD in this tier, Tier 1 between Tier 0 and 2 for Support IO and Capacity This layer is known as FC (Fast Class) nad Finally in tier 2 you Have only capacity and usually used NL disk for capacity .from that side in vmware Cluster equivalent this tier have a concept called Gold,Silver,Bronze that define in Storage Policy.You may want to first move a virtual machine to the silver group with disks; and then move it to another group, such as gold or bronze.This feature is based on the feature that the storage device provides and This feature is not yet available on the storage device, according to the documentation of HPE company will be presented in an update called T05 

    View full review »
    Hitachi Virtual Storage Platform F Series: Support
    Storage & Virtualization Team Lead at a tech services company with 10,001+ employees

    I used to work with their tech support. Every time I had the need for support, I got it directly from the Israeli team. I didn't have a chance to work with the global support team. 

    The local team is great. It was very responsive and very generous.

    View full review »
    Senior Product Manager at Mitsumi Nigeria Limited

    The technical support is acceptable and it can fix your issues. You usually get a fast reply to your calls. The product is very good. 

    View full review »
    Storage Consultant at a tech services company with 11-50 employees

    The technical support and the billing team are all winners. Dell is one brand that provides better technical support for its customers. There are many Dell customers in the U.S. and these customers have really crucial issues that need support. Whenever you call in with an issue, you can rest assured that it will be fixed.

    View full review »
    Solution Architect, IT Consultant at Merdasco - Rayan Merdas Data Prosseccing

    Compared to others, Hitachi products are more complex and not user-friendly. The interface should be simplified and made easier to use. For instance, the EMC Unity series is easier to manage.

    In the next release of this solution, it should support NVMe.

    An important improvement for this solution is cloud integration (OpenStack), as well as integration with VVoL technologies, Docker, Kubernetes, and Red Hat OpenShift.

    I can say that in new Hitachi Vantara Products we can see a better interface and easier management.


    View full review »
    Solution Architect, IT Consultant at Merdasco - Rayan Merdas Data Prosseccing

    The installation procedure it a bit difficult, because it is a high-end solution. With this type of product, the original company is interested in doing the setup for customers in the area, but because of sanctions we were not able to get support in our area. We faced many issued trying to learn to run this product.

    View full review »
    Chief System Engineer at a media company with 501-1,000 employees

    I think the management should be improved, because it is not very user-friendly at all. I also think the support could be better - at least for mid-range users. I think historically Hitachi systems are made for really big organizations like banks or insurance companies. Usually those companies have dedicated personnel dealing with the storage. And because they're very valuable clients, their support contracts are much more tailored to their businesses. Since this program is more aimed towards smaller companies, they don't have support solutions for mid-range companies.

    I also think that their management is not very user-friendly. If this wasn't the case, more support wouldn't be necessary. It's a very reliable system, but the whole management user interface is very unfriendly. I know they're aware of that. They have a lot of data of management solutions, but none of them yet have reached sovereignty yet.

    View full review »
    Technical Consultant at a wholesaler/distributor with 5,001-10,000 employees

    The user interface should be made simpler because it is difficult to manage.

    Technical support needs to be improved.

    Lowering the price of this solution would be an improvement.

    View full review »
    IBM FlashSystem: Support
    Franco Sallusti says in an IBM FlashSystem review
    Project Manager at Insirio S.p.A.

    The cluster should be improved because non-disruptive failover was supported only on a few operating systems.

    View full review »
    reviewer1059243 says in an IBM FlashSystem review
    Senior System & Storage Engineer at a energy/utilities company with 1,001-5,000 employees
    - CLI though intuitive, no other API available - Lacks scheduling or a cron - Has no built in short term performance graphs - IBM TPC overexceeds the montoring needs, had to fall back on Stor2RRd - Support response times are bad -
    View full review »
    Gokhan Aricioglu says in an IBM FlashSystem review
    IT Manager at a financial services firm with 201-500 employees

    We recently contacted the technical support and received prompt response. IBM Company has a strong customer service and support organization in my country.

    View full review »
    Ajai Jayakumar says in an IBM FlashSystem review
    Solution Architect at a tech services company with 501-1,000 employees

    When you buy IBM products you subscribe to the technical support as well, so as long as the technical support and subscription are valid, they will support you. We took a five-year support subscription; we have two more years of the product subscription left. As long as the support and subscription are there, they are happy because if there is any technical issue or some format upgrade, IBM is there to support you.

    View full review »
    Chieftechofficer67 says in an IBM FlashSystem review
    CTO at a tech vendor with 51-200 employees

    The support is simply not there, so it needs to be improved.

    This solution needs a management console where we are alerted to issues and can report them, or escalate them through email or another method. If something happens to our storage, for example, then we will be notified, and we can report it through the console. 

    View full review »
    Matthys Booyens says in an IBM FlashSystem review
    Chief Technology Officer at Inovo

    We are happy with the technical support.

    View full review »
    Storemgr67 says in an IBM FlashSystem review
    Storage Manager at a financial services firm with 10,001+ employees

    I will rate their technical support an eight out of ten. If you send them a question, it takes them ten days to come back to you with an answer. But besides this, we've had no other issues. 

    View full review »
    reviewer744948 says in an IBM FlashSystem review
    Systems Administrator at a tech services company with 11-50 employees

    Technical support was okay. We had their support remotely and also from the local support stream.

    View full review »
    Andrey Rogov says in an IBM FlashSystem review
    CEO at a government with 1-10 employees

    They have good technical support. IBM has offices in Ukraine that have knowledgable engineers. They speak Ukrainian. 

    View full review »
    Usman Rasool says in an IBM FlashSystem review
    VP - Head Enterprise IT Infrastructure at MIB

    The technical support is pretty good, especially the local team in Pakistan. Normally, the response time is very good.

    View full review »
    Oracle FS1 Flash Storage System: Support
    reviewer1221969 says in an Oracle FS1 Flash Storage System review
    Technical Head with 51-200 employees

    I have used technical support a few times. Technical support, as a whole Oracle organization is very process-oriented. So sometimes it doesn't allow you to understand the customer's specific requirements because they have their own parts, practices, and policies. They have a one-way policy which sometimes doesn't really associate with the end user's expectation.

    View full review »
    NetApp EF-Series All Flash Arrays: Support
    Senior System Engineer at ICTeam

    One thing that may need to improve is the software monitoring as it is based on a work station that is serviced to give support to the management. The manager may not be as fast on board the controller, so it needs something else to make it easier to manage. Managing the storage is, therefore, the only single point of failure.

    View full review »
    Assistant Engineer at a tech company with 51-200 employees

    I never had to use their technical support, so I don't have any opinion about it.

    View full review »
    IT Storage Specialist - Solutions Architect at Sorint.Lab

    The product might be improved with additional features for encryption. I think they do not do enough with encryption and that would make it more flexible and useful.

    I would also like to features that better support the product implementation with cloud solutions. If the problem we need to resolve is with cloud solutions, the product is not so easy compared to other products for easily integrating the cloud data. A cloud solution is important to implement.

    View full review »
    Engineer at ALC Vitalyur

    Their technical support is very good. The power went off and they called us around five minutes later to ask what was going on. Whenever we have any questions they have quick answers. 

    View full review »
    Infotechengine67 says in a NetApp EF-Series All Flash Arrays review
    IT Engineer at agiba

    Here in Egypt, we do not have an official office or central point of support. This is our biggest complaint. We do not want to have remote support. Rather, we want an office here. It is very difficult to get an engineer here, on-site, from NetApp. This is true even pre-sales; we want to sit with the NetApp team, and not with partners. It's not that partners are bad, but it's better to meet with NetApp directly.

    View full review »
    Максим Чепуков says in a NetApp EF-Series All Flash Arrays review
    Engineer at ALC Vitalyur

    I'm satisfied with technical support. I've called them several times and they were very good.  

    View full review »

    We cannot share data in what is described as a trunk port, which is a disadvantage.

    Technical support is an area that needs improvement.

    In the next release, I would like to have staged access. The administrator would be able to connect to all of the storage and see real-time performance and issues, not only in the web interface. If the administrator is working on the console they should have access to all interfaced controllers.

    View full review »
    Senior Systems Engineer at Indra

    I have not contacted support directly. The customer has specific teams for that.

    But I work directly with the support on tests for crash recovery. More than a year ago we made these tests before the customer bought the solution. But at the moment, I know that the support in Portugal is very limited because they don't have people working in the office. I think they only have one person working in the Portugal office.

    View full review »
    Associate Executive - Technical Engineer at a tech services company with 51-200 employees

    The capacity is very good and better than in past models.

    The management software is very good. It supports reporting and different policies that are useful.

    View full review »
    IT Systems Engineer at Adaptive Solutions

    I have been in touch with technical support and I would rate them an eight out of ten.

    View full review »
    Dell EMC Unity XT: Support
    Rob Koper says in a Dell EMC Unity XT review
    Senior Storage Consultant at a tech services company with 201-500 employees

    I'm certified myself. We have certified colleagues. But we use technical support. The problem is that some of the time we are more knowledgeable than them.

    View full review »
    HeadOfITa385 says in a Dell EMC Unity XT review
    Head Of IT at a financial services firm with 1,001-5,000 employees

    We're replacing legacy hardware and hardware that is going out of support, and we are consolidating two or three systems into one. We also do have some special security requirements that Unity can meet.

    View full review »
    it_user513312 says in a Dell EMC Unity XT review
    Solutions Architect at a tech services company with 501-1,000 employees

    We're using it for block storage in a lab, supporting Fortune 500 customers, testing out solutions. We have a number of other competitive solutions in the lab and we try out upgrades for customers, we test out all the different features and functions.

    Performance of the system is fine, I really don't have any issues with the actual raw IO of the system, but the competitors are pushing a lot of all-flash solutions in front of us.

    We're not doing any integrated Snapshotting of the applications. Some of our team is working on being able to Snapshot Oracle RAC clusters but, for the most part, we're focusing on doing mostly backup solutions, data protection software.

    View full review »
    Solutionb443 says in a Dell EMC Unity XT review
    Solutions Architect at a tech services company with 501-1,000 employees

    I have not used the technical support myself because I'm the architect building out the solution.

    View full review »
    StorageS9b07 says in a Dell EMC Unity XT review
    Storage Solutions Architect at a healthcare company with 10,001+ employees

    Technical support has been good and responsive. They know how to fix an issue.

    View full review »
    Marc Mooney says in a Dell EMC Unity XT review
    Operations Supervisor at a tech services company with 501-1,000 employees
    Ben Liebowitz says in a Dell EMC Unity XT review
    Server and Storage Engineer at a legal firm with 1,001-5,000 employees

    We've had almost no stability issues.

    We had an issue once and it turned out to be a bug. There was a memory leak and we had an issue in our DR site where one controller would reboot and then come back up and then, later on, the other controller would reboot and come back up. Then it happened once on our production site where both controllers went down at the same time. We worked with Dell Support and they found a memory leak and they recommended we upgrade to the latest code version.

    They have a script you run, a utility to gather the logs, etc., and then they analyze. The hardest problem was that, because they're analyzing logs, they have a certain SLA in which to do that. Even though we had a production issue and we wanted it resolved right away, it took them a few days to analyze the logs and get back to us.

    View full review »
    NetworkAf069 says in a Dell EMC Unity XT review
    Network Administrator at a construction company with 201-500 employees

    Obviously its speed is the main reason why we got it but we've really loved being able to use the interface. We've been able to create LUNs easily. We're able to get in there and create what we need, do everything we need to do, configure it the way it needed to be configured.

    In terms of simplicity of ownership, it was almost plug-and-go. We did have some help getting it set up but, as for licensing and being able to get support through Dell EMC's site, it has been really easy. The interface makes it really easy to manage.

    View full review »
    David Silberhorn says in a Dell EMC Unity XT review
    Senior Systems Engineer at Midland States Bank

    The Active Directory integration isn't very good, it is kind of limiting. It's okay.

    When you get into more advanced storage administration, it's really hard to find that stuff, but those situations are few and far between, so it's not that relevant.

    Also, I called about an issue where I couldn't get VVOLs registered. It turns out it is a bug in the code and that there is no information about when it will be fixed. It's just not going to work. I was a little miffed about that, especially getting more into VVOLs with Pure Storage, but it is what it is.

    I would like to see better support for VVOLs and a less hokey AD-integrated login. Those are probably the two things that bug me the most.

    View full review »
    SystemsEbdd4 says in a Dell EMC Unity XT review
    Systems Engineer at a financial services firm with 501-1,000 employees

    The technical support is good. However, the support portal needs fixing. Accessing a service request on the support portal seems to be a bit difficult, as opposed to just calling the 800 number. I do think it has improved over time.

    View full review »
    SteveBauer says in a Dell EMC Unity XT review
    Senior IT Business Analyst at a pharma/biotech company with 1,001-5,000 employees

    The benefits are the stability and that we're able to contact Dell EMC support for a quick turnaround. We have a higher level of support. If we have issues, they generally get fixed quickly.

    View full review »
    Dave Homp says in a Dell EMC Unity XT review
    Manager of Storage and Backup at a healthcare company with 1,001-5,000 employees

    Our experience with technical support depends. That mid-range is probably not the strong suit in terms of Dell EMC support. They don't have the depth of technical experience in that area like they do with some of the other products. But we haven't had any serious issues with it.

    View full review »
    Thirukumaran Ganesan says in a Dell EMC Unity XT review
    Consultant at a tech services company with 10,001+ employees

    I would definitely recommend Unity because, compared to VNX and other storage solutions, it is the easiest way to deploy for VMware and physical operating system services.

    Regarding ownership, it is very easy. It's a single point of contact. We have the type of support from Dell EMC where, in case of any failure, we get an immediate response from them. For the purchasing process, we just validate the bill of materials and then we reach out to the Dell EMC salesperson to get it delivered to our data center.

    We are working on the vSphere integration. Once that integration is done we will easily be able to do everything on the vSphere console.

    View full review »
    SystemsE3b3e says in a Dell EMC Unity XT review
    Systems Engineer at a tech services company with 51-200 employees

    I would like better integration with RecoverPoint. My major issue with the solution, all around, has been RecoverPoint more than Unity. While I like the easy user interface, I would like some more advanced features for troubleshooting built into the product, so that we can do more in-depth problem-solving.

    The issue we're having right now is that we can't really see much in the interface. Support can see more, but we can't see what's going on, so we have to rely on support to send us things. I would like something that a power user, an advanced user, a subject matter expert, could actually look at and say, "Okay, this is what's going on here," to make troubleshooting easier, instead of just the happy, bubbly alerts.

    View full review »
    StorageA7579 says in a Dell EMC Unity XT review
    Storage and Virtualization Engineer at a healthcare company with 1,001-5,000 employees

    Our old arrays, the VNXs - we had a 5400 and a 5700 - were reaching the end of their days, and we wanted to go to the next step up, but not quite to the Xtreme level. Unity was the obvious choice.

    When selecting a vendor, support has to be rock solid. And then, ease of use: Do they have all the features we need? Are there any outstanding issues that are going to clash with our onsite stuff (which usually ends up being with AIX)? As far as Dell EMC goes, we've been pretty good with them for a while.

    View full review »
    Owen Jackson says in a Dell EMC Unity XT review
    Senior IT Systems Engineer at a aerospace/defense firm with 1,001-5,000 employees

    We use it for enterprise SAN. We have multiple units. We just started getting them in and the performance has been good. It back-ends our enterprise Oracle, which is for our financials. We have some Mission-Support applications that it supports as well. We have both structured and unstructured data.

    View full review »
    Anthony Dominguez says in a Dell EMC Unity XT review
    Infrastructure Team Lead at a financial services firm with 1,001-5,000 employees

    We haven't had to use technical support.

    View full review »
    CloudEnga630 says in a Dell EMC Unity XT review
    Cloud Engineer/System Administrator at a aerospace/defense firm with 10,001+ employees

    We have not had to use technical support.

    View full review »
    SanAdmin9f5c says in a Dell EMC Unity XT review
    SAN Administrator at a energy/utilities company with 10,001+ employees

    At this point, we've only had one major issue, and we've had two of the systems in-house for a year and a half. The issue was fixed within a matter of hours by support. In that same year and a half, we've had a lot of other pieces of equipment that have had a lot of other issues, so the stability is great, at least for us.

    View full review »
    StorageA452f says in a Dell EMC Unity XT review
    Storage Architect at a healthcare company with 10,001+ employees

    Technical support has always been pretty good. Customer service includes the guys who come in and replace the drives and install the system, and those guys are good too. No issues.

    View full review »
    SenSysEn2d3b says in a Dell EMC Unity XT review
    Senior Systems Engineer at BBH Solutions

    We have used technical support occasionally. There really have been no issues, we haven't had it that long. But just for implementation and licensing, we did contact support a couple of times. There were no issues with it. They were helpful.

    View full review »
    VpIT6a0f says in a Dell EMC Unity XT review
    VP IT at a manufacturing company with 1,001-5,000 employees

    Dell EMC, generally, is good from a technical support perspective. We really never have issues.

    View full review »
    SystemsA06db says in a Dell EMC Unity XT review
    Systems Administrator at a energy/utilities company with 1,001-5,000 employees

    Good tech support. We can usually get a parts dispatch without too much fuss.

    View full review »
    David Cruz says in a Dell EMC Unity XT review
    IT Manager at a energy/utilities company with 10,001+ employees
    NetAdmin95898 says in a Dell EMC Unity XT review
    Network Administrator at a government with 11-50 employees

    As far as benefits, Dell EMC Unity XT gives us fast access orders for everybody in accounting, and it's working. It is all-flash and is in extreme hyper-performance mode. 

    When there have been critical updates, we will get phone calls from Dell EMC saying, "We need to update this, and because our contract support level is here, we can do this for you." They will bug you to death until you have updated it, which is good because we are overwhelmed.

    View full review »
    Helpdesk5793 says in a Dell EMC Unity XT review
    Helpdesk Supervisor at a logistics company with 501-1,000 employees

    Support and licensing are big things, in the end, that needs improvement.

    View full review »
    Sanjy Kumar says in a Dell EMC Unity XT review
    IT Infrastructure Manager at a manufacturing company with 10,001+ employees

    We have had good experiences with tech support

    View full review »
    NetworkE5be0 says in a Dell EMC Unity XT review
    Network Engineer at a tech services company with 201-500 employees

    The technical support is really good. I can open up a chat support session with them, then they can either resolve it or turn it into a ticket.

    View full review »
    Gopal Venkatraman says in a Dell EMC Unity XT review
    Senior Infrastructure Architect at a leisure / travel company with 1,001-5,000 employees

    If there's any issues with a hard drive or any other hardware components, Dell EMC is contacted, then they will call us back to schedule to get into the data center to replace something. This is all virtual. Support is not a problem, because it's automatically taken care of. Only thing we have to do is to give them access to the data center to go do what they need to do to fix it proactively.

    View full review »
    Solution672f says in a Dell EMC Unity XT review
    Solution Architect at a tech services company with 201-500 employees

    The technical support is good.

    View full review »
    Mohammed Mahrous says in a Dell EMC Unity XT review
    Storage Support Manager at Alinma Bank

    Dell EMC has one of the best support organizations, worldwide. We have multiple vendors, but Dell EMC is one of the best. Regardless of whether it's Unity, VMAX, etc., it's fine. We have had very special support from Dell EMC.

    View full review »
    Administ7d49 says in a Dell EMC Unity XT review
    Administrador Almacenamiento-Respaldos at Exito

    Dell EMC has good technical support. We haven't had to use it for this product, but we have use it for other products and not had any problems.

    View full review »
    Rolf Colmer says in a Dell EMC Unity XT review
    IT Engineer at a healthcare company with 10,001+ employees

    Unity is supporting the organization, but it's not improving it. It's just hosting the applications.

    View full review »
    Engineere566 says in a Dell EMC Unity XT review
    Engineer of IT Operations at a consultancy with 1,001-5,000 employees

    Dell EMC technical support is pretty quick.

    View full review »
    Director22e5 says in a Dell EMC Unity XT review
    Director of Technology at a financial services firm with 201-500 employees

    We went from a spinning drive array because we needed something faster. We moved our analytic server over to it and the Unity was able to overcome the bottleneck that the previous storage had caused.

    Also, EqualLogic went end-of-life, they weren't going to support it anymore. That was our initial driver. But we found we could fix some other issues with the move to Unity.

    View full review »
    SeniorSy58bb says in a Dell EMC Unity XT review
    Senior System Engineer at a healthcare company with 1,001-5,000 employees

    We haven't had to call technical support. It has been a pretty solid product.

    View full review »
    SeniorDi1276 says in a Dell EMC Unity XT review
    Senior Director at a manufacturing company with 10,001+ employees

    Thankfully, we haven't had to deal with technical support yet.

    View full review »
    Engineer754c says in a Dell EMC Unity XT review
    Engineering Manager at a tech services company with 1,001-5,000 employees

    We use it for both file and block in a converged system, supporting a VMware environment and virtualization. VMware is the primary use case.

    View full review »
    Eia646c says in a Dell EMC Unity XT review
    Enterprise IT Architect at a tech services company with 51-200 employees

    The technical support is good.

    View full review »
    LeadManab259 says in a Dell EMC Unity XT review
    Lead Manager at a tech services company with 51-200 employees

    The support that we get for Dell EMC storage has been fantastic.

    View full review »
    Analytic10f7 says in a Dell EMC Unity XT review
    Analytics and Sustainment Engineer at a aerospace/defense firm with 201-500 employees

    We have Dell EMC engineers helping us out and doing some over the shoulder training. They are working with our customer right now doing data migration over to Unities from the legacy Oracle stuff. While they're doing this, they're showing people how the Unities work and the ins and outs of the software interface. 

    It's been a really beneficial relationship. We work a lot with Dell EMC, because they are very accommodating. Our Dell EMC representative does what our team doesn't have the capability of doing yet, because they don't have exposure to the product. I look forward to seeing how it works out. 

    Our experience recently, with newer products, has been that once they're installed, we haven't had to worry about them. If there has been an issue, like we pulled something out of a box, it's replaced within a matter of days. It's really quick. 

    We really push Dell EMC with our customers because of the customer support. It's been very flexible. We always need a lot of data on the stuff that's purchased because we have people buying it on behalf of the customer. They are very good on the customer support acquisition side to provide that data. Also, the technical support that we get is fabulous.

    View full review »
    MahdiBahmani says in a Dell EMC Unity XT review
    Solution Architect, IT Consultant at Merdasco - Rayan Merdas Data Prosseccing


    Features Description
    All-inclusive All the software needed to store, manage, and protect data included with each array
    Efficiency Inline file and block data reduction with up to 5:1 DRR and 85% system efficiency for more usable capacity
    Multi-Cloud Built-in support to easily deploy multiple paths to a hybrid cloud world
    Multi-protocol SAN and NAS connectivity options enabling storage consolidation
    Performance Dual socket CPUs, dual-active controllers, multi-core optimization, NVMe-ready to deliver higher performance and less latency
    Rapid Deployment Install and configure in twenty-five minutes to operational productivity
    Scalable Up to 8.0 PB raw capacity and up to one thousand drives
    Simplicity Lifecycle simplicity from ordering through support
    Unified Storage Support for file, block & VMware VVol data inside a single storage pool, reducing complexity and improving flexibility
    View full review »
    JohnBowling says in a Dell EMC Unity XT review
    IT Manager - Storage & Backup at a healthcare company with 10,001+ employees

    The Unity Arrays are easy to deploy and maintain. The All-Flash models are intuitive and easy to work with, in addition to providing high IOPS with low latency to support Business Critical applications. Because of the newer features and performance, it's easy to maintain and support remotely.

    View full review »
    Huawei OceanStor: Support
    Remigiusz Gorecki says in a Huawei OceanStor review
    Data Center Presales Engineer at Integrated Solutions

    The management is not a good feature in all of Huawei products. It's not easy or simple. Huawei has some problems with management and handling storage information from one interface.

    Technical support needs improvement. It would be helpful if there was more support in my country. I'm from Poland and there's no big Huawei support here. We are a country and we have only two technical people from Huawei. Sometimes it's not enough.

    View full review »
    EGonzalez says in a Huawei OceanStor review
    Systems Technician at Ayuntamiento de Alcorcon

    I like the solution's speed and the use of SSD technology. If I have to compare it to what we had before, I would say that it's easier to maintain and to support (on top of performance). It offers great capacity.

    it servers not only as SAN but also NAS. The conectivity has a lot of options and prepares us for the use of Ethernet 10Gbit.

    The configuration (web interface) is very simple and the dashboard provides all the basic information (health, etc) in a glimpe.


    View full review »
    reviewer730659 says in a Huawei OceanStor review
    IT Manager at a computer software company with 5,001-10,000 employees

    We struggle a bit with technical support with the language barrier. 

    View full review »
    Chetan Woodun says in a Huawei OceanStor review
    Senior Consultant at a tech services company with 11-50 employees

    I've had experience with support. In fact, even for this type of solution, hyperconverged, we took the product support that is standard. In fact, the alerts go to us and they also go to Huawei support because it's a critical system for us. We sometimes have Huawei contacting us to say we got something even before we contact them. This is good. Support has been good.

    View full review »
    reviewer1263333 says in a Huawei OceanStor review
    Project Manager at a tech services company with 11-50 employees

    Technical support could be improved on the solution.

    View full review »
    reviewer1128984 says in a Huawei OceanStor review
    Manager Infrastructure and Security (SCADA) at a government with 1,001-5,000 employees

    There are several valuable features. Huawei provides excellent and efficient support, and the product is a good price. It's very reasonable for the service they offer compared to their competitors.

    View full review »
    Jan Stibor says in a Huawei OceanStor review
    IT Solution Architect at Huatech a.s.

    There are some small things in the solution that can be improved. Supporting software is one of them and the integration with mainstream solution technologies could be better. They are small issues and generally the technology functions well. It's not an issue caused by the vendor but rather due to external circumstances and the cessation of cooperation between Chinese and US companies. 

    View full review »
    Huawei OceanStor Dorado: Support
    Desgnarcht67 says in a Huawei OceanStor Dorado review
    Solution Design Architect at a tech services company with 501-1,000 employees

    I've only had to use technical support a few times because the solution is very stable. They always have very good support.

    View full review »
    Seniorsyst568 says in a Huawei OceanStor Dorado review
    Senior Systems Engineer at dts

    Technical support is very responsive. We have many products from Huawei. If something happens, we open a ticket and they assist.

    View full review »
    reviewer841566 says in a Huawei OceanStor Dorado review
    Head of Research & Development at a construction company with 1,001-5,000 employees

    When we first purchased the program, the system only supported the controller but after a few months they moved from the 4 tera to the 35 tera disk. So it scaled more than eight times. Not only that, but they also released the possibility to have an external disk in NVMe. Now there's really no problem with scaling. 

    View full review »
    reviewer931455 says in a Huawei OceanStor Dorado review
    Senior Storage Consultant at a tech services company with 51-200 employees

    The logistics can be improved because sometimes we have to wait a long time for the product to be delivered, despite there being stores available in Europe. Some of our customers are discouraged due to this long wait time.

    The marketing for this product needs to be improved because it does not have enough exposure.

    This solution does not support VMware VVols 2.0. However, I do not feel that this is necessary.

    View full review »
    Mubeen Khan says in a Huawei OceanStor Dorado review
    Solution Delivery Expert at Computer Marketing Company Pvt Ltd

    Huawei provides different types of services in our region. There are Hi-Care and Co-Care. The Hi-Care services are provided directly by Huawei, whereas Co-Care services are handled by partners. Overall, the support is fine.

    View full review »
    Dell EMC SC Series: Support
    Micheal Laggis says in a Dell EMC SC Series review
    Senior Solutions Engineer at a tech services company with 51-200 employees

    It's very scalable, especially with federation. If you outgrow the number of spindles that a unit can support, depending on the model, you can go into federation.

    View full review »
    SystemsE1d94 says in a Dell EMC SC Series review
    Systems Engineer at a tech services company with 51-200 employees

    I have not needed to use technical support yet.

    View full review »
    John Mccallister says in a Dell EMC SC Series review
    Automation at a tech services company with 1,001-5,000 employees

    Customer support could be improved. It takes five or six reps to finally get someone who can help us.

    I would also like to see a better ability to capture driver firmware, compatibility, and upgrade metrics to be compliant.

    View full review »
    DataCent3afe says in a Dell EMC SC Series review
    Data Center Supervisor with 501-1,000 employees

    I have called the SC Series support and they've been great.

    View full review »
    Don Woodward says in a Dell EMC SC Series review
    Solutions Consultant at BlueAlly

    I do use technical support quite often. In fact, any time I do an upgrade I call Copilot and let them know that I'm going to be doing an upgrade, in case anything happens and they get an alert. They'll also do a system check for me so that I know everything's working at 100 percent before I go in there and start pulling cables or adding cables. It gives me peace of mind. A customer can't say, "Well, you broke it." It was that way before we started. And in some cases, support won't let me start the upgrade, they'll advise me not to. I work with them quite a bit. They are probably the best support that you'll find.

    But recently, things have changed a little bit. I have gotten some wrong answers from Copilot. I have to double-check their work on certain things. I've had at least three times where I've gotten the wrong answer from someone, which is not good.

    But they're always responsive, whether you call at three in the morning or three in the afternoon. It's the same group of people up in Minnesota. They're not in India, they're not in the UK, they're not in Turkey, they're not somewhere where they have a thick accent and you can't understand them. 

    I think the reason for the changes, from what I'm seeing and what I've heard, is that they have now started pulling some of the other storage people, who may have done the EqualLogic stuff, the lower-end storage, into the Copilot fold, and are having them do the support. I'm sure it's just a popularity thing.

    We were concerned too, when EMC came on board, that Dell would bury the SC line at some point. What we've been told is that they're going to continue it on. It's a much better product than even they imagined. It seems the product is going to stick around for a while, from what we've been told by Dell EMC.

    View full review »
    Bennie Blakney says in a Dell EMC SC Series review
    Systems Engineer at a pharma/biotech company with 10,001+ employees

    In my position, I don't use the technical support. We do have other employees who, I'm sure, have used it. There are several times that we've called them. So far, we have not had complaints about the tech support. They've been able to resolve the issues that we've had.

    View full review »
    SnSysAdd472 says in a Dell EMC SC Series review
    Sr. Systems Administrator Manager at a manufacturing company with 5,001-10,000 employees

    I have used technical support. I received good customer service and I was able to get my questions answered. It took them just a couple of hours to get back to me.

    View full review »
    reviewer926175 says in a Dell EMC SC Series review
    Senior Systems Engineer at a manufacturing company with 10,001+ employees

    Our experience with technical support has been absolutely wonderful. They have a pretty good team.

    View full review »
    Infrastrb44c says in a Dell EMC SC Series review
    Infrastructure Engineer at a healthcare company with 1,001-5,000 employees

    We no longer have an issue, especially in the support arena, of wasted hours: getting support, waiting for support to arrive onsite. It's been a huge time saver for us.

    View full review »
    Nick Goodman says in a Dell EMC SC Series review
    Solutions Architect at a tech services company with 11-50 employees

    Regarding Copilot - which is what they called their support, pre-Dell EMC - people have always had nothing but great things to say about it.

    View full review »
    SeniorSyf235 says in a Dell EMC SC Series review
    Senior Systems Engineer at a non-profit with 501-1,000 employees

    It's secure and fast. There's no downtime and the HA works great. Everything is easy and their support is great. 

    Mostly, during an upgrade process, there is no downtime at all. The way they do is really great. Very easy, straightforward. There is a pre-check and then, when they finish it, they do a post-check. It's great the way they do the upgrade, no downtime at all.

    View full review »
    Infrastr69c7 says in a Dell EMC SC Series review
    Senior IT Infrastructure Manager at a consultancy with 1,001-5,000 employees

    Technical support was responsive, we got to the right person. We have never had a problem with them.

    View full review »
    Virtualiad5e says in a Dell EMC SC Series review
    Virtualization Manager at a tech services company with 10,001+ employees

    Technical support is good.

    View full review »
    Stephane says in a Dell EMC SC Series review
    Consulant at a computer software company

    I am very impressed by the simplicity of the solution. They have very good support system called CoPilot. Whenever I contact them, they are very efficient. Whenever a customer calls them, they immediately take his problem in account wihout going through a support level 1; we are immediately in contact whith expert.

    View full review »
    Coo5678 says in a Dell EMC SC Series review
    COO at a tech services company with 11-50 employees

    Technical support is good. They have good information and good remote monitoring of the systems. There are good accessibility and knowledgable engineers, so overall, we have a very good impression of the support of this solution. The take a reasonable amount of time to answer our queries.

    View full review »
    SystemEng457 says in a Dell EMC SC Series review
    System Engineer at a tech services company with 51-200 employees

    Technical support is very good. I do use it from time to time and it's always excellent.

    View full review »
    OlegDubitskyi says in a Dell EMC SC Series review
    Pre-Sales Architect at a tech services company with 1-10 employees

    I think that Dell EMC is one of the best technical support services in Ukraine.

    I am satisfied with the technical support.

    View full review »
    reviewer1122030 says in a Dell EMC SC Series review
    Chief Business Technology Consultant at a tech services company with 51-200 employees

    Compared to other solutions, Compellent comes in the form of a component that's not true of a unified storage platform, for instance, to block a level of support can only be done through two different platforms.

    View full review »
    KristianPalsmar says in a Dell EMC SC Series review
    Director of Technology with 501-1,000 employees

    I'm very satisfied with the company's technical support. It's very nice. We were using Dell's Copilot Support and it was really very good.

    View full review »
    BenoitQuenet says in a Dell EMC SC Series review
    Senior Consultant at a tech services company with 1,001-5,000 employees

    The support is good.

    View full review »
    GaurangPatel says in a Dell EMC SC Series review
    Technical Director at Allot Group

    Technical support should respond more quickly because the turnaround time is very high.

    Although the pricing is competitive, it is a concern because competitors such as HP are also competitive.

    View full review »
    reviewer1273260 says in a Dell EMC SC Series review
    EMC Storage & Backup Implementation Specialist at a tech vendor with 1-10 employees

    Support wise, it's very stable. The support is 100% good. Support is the key for Dell EMC.

    View full review »
    reviewer1297803 says in a Dell EMC SC Series review
    IT Director - Enterprise Storage and Data Protection at a manufacturing company with 10,001+ employees

    The support works very well. We deal with support from different parts of the world including Europe, Asia, and America. There are local support centers in each region. It's easy to engage the support and usually they are very proactive. I have very good feedback for support. We have had some challenges sometimes in a very few amount of cases where the parts were not delivered on time.

    View full review »
    Ben Jardine says in a Dell EMC SC Series review
    Managing Director at Consult BenJ Ltd

    We contact technical support all the time, so we've been in touch on multiple occasions. They are very good. They're responsive and knowledgeable. They help us when we have issues. We're very satisfied with the level of service they provide.

    View full review »
    Lenovo ThinkSystem DM Series: Support
    SImoneGebellato says in a Lenovo ThinkSystem DM Series review
    Group IT Architect & Network Engineer at a engineering company with 11-50 employees

    We have a local partner for technical support.

    View full review »
    reviewer1358325 says in a Lenovo ThinkSystem DM Series review
    Technical Specialist at a tech vendor with 11-50 employees

    We try to solve any problems ourselves using the company site because we have no local technical support in our location. If there are any technical issues, it requires us to send servers overseas and it can take several months to solve a problem. 

    View full review »
    Lenovo ThinkSystem DE Series: Support
    Infrastructure Manager at a construction company with 501-1,000 employees

    I would like to have a better performance from this solution.

    In the next release, I would like to see support for Hyper-converged infrastructure.

    View full review »
    Peter Muchiri says in a Lenovo ThinkSystem DE Series review
    System Engineer at TBM

    Technical support has been great. We're very satisfied with them.

    View full review »
    Pure Storage FlashBlade: Support
    VpOfEngic9de says in a Pure Storage FlashBlade review
    VP of Engineering at a pharma/biotech company with 51-200 employees

    The Pure Storage Orchestrator is our biggest pain point at the moment. If we can have more say in future developments of feature sets that we will need to support for our use case, that would be pretty beneficial to us.

    View full review »
    Practiced5ea says in a Pure Storage FlashBlade review
    Practice Manager for Infrastructure at a tech services company with 51-200 employees

    We used technical support during the install process, and they were helpful.

    View full review »
    Mudasser Zaheer says in a Pure Storage FlashBlade review
    Senior Global Manager at DXC Technology
    SeniorTe500e says in a Pure Storage FlashBlade review
    Senior technical architect at a marketing services firm with 5,001-10,000 employees

    Technical support is excellent. 

    View full review »
    Gustavo Lima says in a Pure Storage FlashBlade review
    COO at Santa Lucia

    We needed a separate storage device because we have a large amount of data. The cost benefits of this storage have improved my organization. 

    Has simplified storage because it is easy to use. It's plug-and-play. We don't need too much support or technical support to be able to start using it. 

    There has been a reduction in the total cost of ownership by around 20%. 

    View full review »
    Technicad7c9 says in a Pure Storage FlashBlade review
    Technical Director at Envestnet Yodlee

    Their technical support is awesome. I would give it five stars. 

    View full review »
    National4173 says in a Pure Storage FlashBlade review
    National Manager at a financial services firm with 501-1,000 employees

    We have an improved the lifecycle of database testing and has improved QA in the space that we use it for. 

    Storage has been simplified for us in the way that it's easy to manage. Their automatic monitoring really helps when things break or are about to break. They see a problem coming and alert us even before our own system does. 

    It's good to have a good way to back up high-performance type arrays like this,
    especially if we could back it up on the back end versus the front side where things are impacted.

    As a Pure Storage platform, the cost-benefit is hugely based on the deduplication and capacity. Otherwise, we would have had to have a bunch of arrays to support that capacity. The physical footprint of the array, the capacity that it's using, and the high performance are all things that we have seen benefit from.

    View full review »
    IT Systems Admin at Greer CPW

    The tech support is pretty good.

    View full review »
    Manager340157 says in a Pure Storage FlashBlade review
    Infrastructure Manager at a comms service provider with 1,001-5,000 employees

    The support needs improvement.

    View full review »
    ITNetwor7697 says in a Pure Storage FlashBlade review
    IT Network Specialist at a university with 501-1,000 employees

    The technical support is pretty fast. Everything is good with the technical support.

    View full review »
    Principa7fd7 says in a Pure Storage FlashBlade review
    Principal System Analyst at a university with 10,001+ employees

    Technical support for this solution has been great. They have been right on board with us.

    View full review »
    SeniorArd17c says in a Pure Storage FlashBlade review
    Senior Architect and IT at a tech vendor with 501-1,000 employees

    We have not engaged with technical support for this solution.

    View full review »
    Solution3f8e says in a Pure Storage FlashBlade review
    Solutions Architect at a computer software company with 1,001-5,000 employees

    The most valuable features include the ease of implementation, ease of use and the speed that you can do backup and recovery on.

    It's not complex. Everything's included in the licensing. You pay for a terabyte of storage. You don't pay for it if you want to upgrade to a bigger driver. Your support is set constantly in the Evergreen model. You also get free refreshes, etc. All of that in combination gives everybody an easier feeling of how they're going to go forward and what their known costs are further on down the road with Purity.

    View full review »
    Miroslav Ivanov says in a Pure Storage FlashBlade review
    IT Business Consultant, Presales Specialist and Solution Designer at Veracomp EOOD

    The technical support is good. I've been to the support center in Ireland. I've been doing this kind of work for 10 years and this is the best support line I've ever encountered. Very little maintenance is required although every solution requires troubleshooting if something is not running right. Usually the system reports any issues before they occur and sometimes the customer doesn't even know that he or she has a problem. The support line responds very swiftly, within 30 or 40 minutes. It's all automated.

    View full review »
    HPE Primera: Support
    reviewer1356933 says in a HPE Primera review
    Enterprise Solutions Architect at a tech services company with 1-10 employees

    The support from HPE for this solution is really good.

    View full review »