Application Performance Management (APM) Features

Read what people say are the most valuable features of the solutions they use.
Sid Roy says in an AppDynamics review
Vice President - Operations & Client Support with 51-200 employees
* Ease of deployment- it's easy to install and use. This is key for us. Even as the product portfolio has expanded to include additional- AD has done a great job of ensuring that the deployment process is straightforward and usually up and running in minutes. Even the upgrade process has been made a very low touch and the simple process makes it easy to keep your deployment up to date with the latest releases. * Low infrastructure overhead and footprint, which go hand in hand. Low invasive processes for care and feeding of the solution in extremely large scale environments.. Despite dozens of deployments across hundreds of applications- we have yet to see a case where AD is negatively impacting application execution or functionality. * Features- in terms of diagnostics it's very good and very extensible. AD has clearly contemplated the multitude of monitoring workflows and features needed to sustain enterprise application performance across all major tech platforms and architectures. * Extremely reliable and resilient agent based technology. * Extensibility - the solution has been designed to account for rapidly changing application architectures. A strong example is the mobile and browser related capabilities AppDynamics has brought to market. With near out of the box functionality for iOS and Android- AppD also provides support for single page applications and additional advanced JS type deployments models * Integrated view of database system performance and execution- AppD has crafted a powerful single pane of glass view * Breadth and depth of portfolio with ever expanding capabilities including synthetics, log management and analytics capabilities * The analytics engine, now called BusinessIQ is very, very powerful. The ability to capture business parameter information and operational information and merge it together for integrated dashboarding is one of the pillars of the IT-Business paradigm. I was able to create powerful analytics queries using GUI, or if you want to go deeper- the solution allows for complex SQL statement execution to really perform deep IT level business intelligence View full review »
Manish A. Parikh says in a CA APM review
ESM Engineer at a tech company with 10,001+ employees
Deep Dive and Transaction Analysis Triage capability. The AppMap feature is very very helpful in visualizing. Also ACC is a huge help with agent maintenance/management (life cycle). View full review »
SreManag4c8e says in a Dynatrace review
SRE Manager at a tech vendor with 501-1,000 employees
The performance features are most important ones. That would include reporting, you get reports on your performance data. The next is the alerting feature. For example, my applications are going out on some thresholds. So I get alerts, according to the thresholds I set. I get that data via emails as notifications. That is another feature that we primarily use and we like from Dynatrace. Also, it's easy to use. The usability is better in Dynatrace. The fourth thing is: my customer is facing some issue. The linking is very good in Dynatrace. What happens in other monitoring tools is the linking is not proper. In those solutions, a person has to manually link many of the layers and what is happening in them, while in Dynatrace you get that from the very first visit. For example, if a person is visiting your website, from there it will traverse you to the end. If the application is a Java application, it will traverse you there, to the Method level. So that linking and traversing is better in Dynatrace. View full review »
reviewer1188207 says in an Accedian Skylight review
User at a media company with 10,001+ employees
Media and broadcasting place quite high demands on resources and the key to success is knowing exactly what is going on. The ability to measure performance end-to-end across the cloud data center allows us to take corrective action to keep our channels online. View full review »
Morne' O'Kennedy says in a Savision Live Maps review
Lead specialist at OKCIUS (Pty) Ltd
The most valuable features are the dashboard and ElasticSearch. These two components are fully developed and can only benefit underlying platforms. It's professionally represented and the response from both components is very effective and fast. Creating views for teams that indicates dependencies, applications, as well as infrastructure, is a simple, easy, and enjoyable process. View full review »
IT Manager at a manufacturing company with 1,001-5,000 employees
From a TrueSight perspective, we love the Capacity Optimization. We manage to collect almost all our capacity information through agents, without having to deploy a capacity agent. We've already saved some money. We're now provisioning more for obsolescence than we are for expansion because we now know exactly what we've got. One of the nice things about it is that we've now put Capacity Optimization in all our plants and mills, where the money's actually made. The flexibility of the MRL is great. The various abilities to use native KMs to connect to a lot of things that we're doing with the hardware monitoring into the consolidated stuff, like SharePoint, is great. We're using native monitoring capabilities for all our server hardware, for visibility for applications, for URLs, for webpage response and accuracy, and for monitoring network throughput in a lot of particular instances. We're using lightweight protocols for pinging, for DNS, for LDAP. We use the scripting KMs for a lot of stuff that we have to script ourselves. We're also doing a lot of SNMP polling for devices. We've got some places where we really couldn't use a traditional agent and we deployed a Java agent that we wrote. For example, we might be monitoring UPS's out in the field using a Raspberry Pi and pushing that data back up. The problem with UPS's out in the field, when you have thousands of them, is that you don't know that the battery's bad until the power goes out. This gives us the ability to enable them to report back via SNMP. View full review »
Vice President of Managed Services at Park Place Technologies
The fact that they have a very integrated relationship with Sentry Software, the Knowledge Module, is valuable. We have one Knowledge Module that we're using today, which is the Sentry KM. We're bringing on the operating system Knowledge Module. The richest feature for us is the number of Knowledge Modules that we can load into the product to add breadth of service to the customer. It enables us to move up the operational stack from hardware, to operating system, to application, and to cloud. It's one presentation layer, one path with these Knowledge Modules, which we can add to it to get greater breadth. That enables Park Place to provide one pane of glass over all those layers - hardware, OS, app, and cloud - which gives us a really good opportunity with the AIOps piece to get root cause analysis. And that's what our customers want: one pane of glass and a detailed root cause. If you've ever been in a data center when something goes wrong, the first thing they ask is, "What happened? What went wrong? Why did it break?" It's the Knowledge Module which is the biggest feature that benefits us. View full review »
Sanket Wartikar says in an ITRS Geneos review
Senior Manager - Trading Systems Support
It enables us to monitor application processes, to do log-monitoring on a 24/7 basis, to do server-level monitoring - all the hardware parameters - as well as monitor connectivity across applications to the interfaces. The ITRS dashboards monitor real-time data. There are two processes. One is that it reads from files via netprobes that are installed on all the servers. They read the respective online files which are updated every two seconds and then display the online data. The second process is that the dashboards are updated through scripts. ITRS servers run scripts and collect all the data. That is how real-time monitoring is done. It also provides integration with ticketing tools. Whenever there is an alert, ITRS can directly open a ticket in a particular ticketing tool. We can also view the logs from the time of an alert and back, or at ten minutes before the alerts, or two hours or one day before the alert. We are also able to shift all the rules from one server to another. And recently, we have started using automated actions when there are critical alerts. View full review »
Freelanc5c8d says in an Accedian Skylight review
Freelance IT Consultant at SPW (Service Public de Wallonie)
The application modules are quite interesting. I mainly use a CTP module, but I also use a SQL module as well to note the queries sent to the database. We are going to use another module for Active Directory. What is also very interesting is capturing traffic. The solution generates a PCAP and after we can view the PCAP in Wireshark. Currently, with our configuration, we don't capture the payload of the packets, just the header. But when we want the body, the payload of the packets, we can do a PCAP, and then analyze it within Wireshark. The UI is quite straightforward. We can easily identify the menu we need to get specific statistics. It's okay. We are not yet using the dashboarding, which is a recently added feature. View full review »
Joel Baczynski says in an Accedian Skylight review
Network Administrator at CHR Citadelle
All the features are valuable. I am a network engineer, so I principally use the network sensor. I always have the Skylight dashboard on one of my screens. The dashboard used to be very simple, a fixed dashboard, you couldn't change anything on it. But there has been a lot of improvement in the new version. Now you can create your own dashboard, specific to an application, specific to a server, or to something else. The UI is very comfortable, it's very useful. It's very simple to use. It's very simple to explain to someone who doesn't know what a network is. View full review »
Mario Oosters says in an Accedian Skylight review
Network Architect at a recruiting/HR firm with 501-1,000 employees
One of the first things I'll do is look into bandwidth. With the bandwidth, I usually already have an idea if there is an issue or not. And I'll have a look into the errors of course. If it's something related to HTTP or VoIP, then I can have a quick look into the protocols, a process which gives me some good ideas too. The response times, with the performance, are really interesting too, where you can see the packet loss. View full review »
SeniorSofcae says in an AppDynamics review
Senior Solutions Architect at a tech services company with 11-50 employees
In every APM tool, and this is true in AppDynamics as well, it's that waterfall view where I can see my code hotspots. In APM, it always comes back to that. It's great to have reporting. It's great to have that alerting: Tell me when something deviates from my normal conditions. All the analytic functionality is good for telling me what code to look at. But ultimately, I can't live without that code-level trace. I have to know where things are hot so that I can help the developer with what they actually need to fix. I can't just tell them the app is slow. That's always been the most important thing. In AppDynamics, they make that easier. There are other products I won't name where you go in and you're looking at 50,000 traces. There's no way to sort and organize those particular traces. In AppDynamics, everywhere I go, there's some sort of grouping and aggregation function, or there's some sort of timeline that lets me zero in more quickly on the traces that I need. They go to more pains to aggregate and bubble the important ones to the top. That removes a lot of manual work; for example, sorting by the ones that took more than a second. I don't have to do that in AppDynamics. Sometimes I do so, in the course of troubleshooting, but for the most part, it tells me. I click on a trace. It's usually a trace that matters, that I can take action on, and that I can have a real impact on. All those millions and, in some cases billions, of traces, over the course of a couple months, get aggregated into one view that's manageable. The other APMs are good if we don't have millions of requests. As soon as I get into that threshold, I can't look at that many traces anymore, they don't have great ways of looking at the traces in aggregate. View full review »
Mahendra Shetty says in a CA APM review
Systems Engineer at a tech services company with 10,001+ employees
In terms of end user experience, it is very useful. We use it to organize our client requirements, for example: * How many users utilize the vertical URL and what are their experiences? * How good is the response rate? * How many errors are the users receiving? * What errors do they get? * What screens are being displayed? Are they receiving, "Page Not Found" or "Error 404"? We receive good transactions from it with good graphs, as well, documenting the activities of total visitors on the site. We can pull the reports and provide them to the client, as required. In terms of application performance, we are able to identify the memory leaks within applications. We have been able to identify how an application is behaving in terms of a custom method of classes and how well the response is being solved. We can find the KPIs of the application along with its performance indicators. The custom classes, suchs as hybrid net performance, we are able to identify and fix, accordingly. The solution is proactive. We can monitor how the application is connecting to the database and what queries are being requested, then how well those are being respond to by the solution. Users no longer need to depend upon the console for a compatible Java version. Now, users can directly learn the version, perform all their actions, and see all of those performance-related issues. View full review »
Theodore Turner says in an AppDynamics review
Cloud Operations Monitoring - Senior Software Engineer at a tech company with 201-500 employees
Insights outside of the code we write. We find some of our adopted libraries perform sub-optimally. Sub-optimal performance leads to a search for alternate libraries to help us scale. View full review »
Jordi Llorens says in an AppDynamics review
IT Manager at
* Performance monitoring * The real user monitoring: It helps us evaluate our customers' real experiences, which is valuable as an eCommerce company. We can look into their detail, one by one. It is helpful because it is deterministic. View full review »
Abhiram Gandhe says in a Dynatrace review
Principal Architect at a leisure / travel company with 10,001+ employees
The view it provides for default analysis is very nice. The way in which it showcases how the metrics have been captured and how lucidly that they are displayed. This is a good thing to have from a technical and non-technical perspective. View full review »
Anuranjan Kumar says in a CA APM review
Technical Consultant at a tech vendor with 501-1,000 employees
* Transaction traces * Dashboards * Email alerts * Team center * Average response time * Error and stall detection * Metric grouping to see combined data. * CEM for analyzing and reporting View full review »
Con329e says in a Dynatrace review
Consultant at a tech services company with 1-10 employees
It's the ease of deployment and ease in configuration. It's very comprehensive in its features to monitor end-to-end transactions. View full review »
reviewer817713 says in a Dynatrace review
User at a financial services firm with 10,001+ employees
Quick availability of multiple aspects of performance from infrastructure to application layers. View full review »
Platform7926 says in a Dynatrace review
Platform Engineer at a financial services firm with 10,001+ employees
It is different for me than other users. I like the PurePaths dashlet the most. This is mostly because (and I can count a handful at times where this has not been this scenario) as soon I open the PurePaths dashlet and sort by response time, there is the problem. Every time. If the PurePaths dashlet pulls up 750,000 PurePaths, I really only needed to know about seven or eight of them. Then, being able to look into the code-level dive about it, that is just a sanity check. Just to make sure that it is the same issue multiple times, not a random anomaly where everything else was crap. Also Errors dashlet, I use that a ton. View full review »
A.Sousa says in a Dynatrace review
CTO at a tech company with 11-50 employees
The most valuable feature is Dynatrace's commitment to bringing in new features. It is very difficult to keep pace with the new developments that are always occurring. The OneAgent technology is one of the most important features. You install it, no configuration, and it just does all the stuff for you. It automatically detects whatever is happening, and even gets to automate JavaScript injection across different web server technologies. You can have tag management, but you can even forget that, because that is fully automated, too! Given the full-stack approach, you are able to view from the end user perspective, almost down to the bare metal. It gives you all the way from the user perspective, network experience, web and application server view, application detail, process detail, operating system detail, and you even get to manage virtualization and datacenter support. Dynatrace is capable of following all user actions across all monitored infrastructure, even to systems not monitored, but interconnected. This technology is known by the name PurePath, and being able to do this sometimes feels like magic. I have been told, time and time again, by very knowledgeable IT personnel, that this is not possible. Sometimes, you have to see it, to believe it. One of the most promising features is the AI capability. I have seen some of its capability in production environments, and it is pretty impressive! It is not a marketing buzzword being abused, but it actually works. Being able to offload problem handling and root-cause analysis, and get to the point analysis of complex systems is something that I have not seen with my eyes, and in this depth, in any other IT solution to date. Dynatrace's online presence in APM "education" is second to none. Viewing the YouTube online videos, hearing the PurePerformance Podcast, getting to learn in Dynatrace University, and following the documentation is like being in performance heaven! You just can't grasp it all! View full review »
SeniorTe4977 says in a CA APM review
Senior Technology Officer at BMO Financial
The first line of defense; we know we have a problem. We never knew we had a problem until we got calls into the call center saying, we have this coming up from the customers. Before, the customers would pick up the phone and give a call to our call centers. Now, we know we have a problem, because there is a primary layer of alerting or metrics monitoring put in place, that is the good part. View full review »
it_user334821 says in a CA APM review
Technical Consultant at a tech services company with 51-200 employees
* Root Cause Analysis. For example, I have an application in my environment and it suddenly it goes down. I then need to find out which team to consult and whose fault it is: coding, database, network, or something else. No one is ready to accept that it is their fault, leading to the blame game. As a result, it takes me a lot of time to identify the right person, assuming I can find the right team. Then, identifying the root cause of the issue and resolving it will take more time, leading to loss of business. CA APM, however, easily updates the exact location of the error, which not only saves time but effort as well. * CA APM not only does root cause analysis, but it is smart enough to proactively identify an issue that could happen and advise me to do something to prevent it. * Over time there have been positive changes. For example, it now has automatic investigation, through the use of AI. CA APM has the advantage that we can create plug-ins. We can do whatever we want to do. It's like a Linux machine. Whatever you want to do you can, by scripting. That kind of customization is not available in Dynatrace or AppDynamics. View full review »
Ravi Suvvari says in a CA APM review
Performance and Fault-tolerance Architect with 1,001-5,000 employees
The most valuable features are the end-user experience and transaction monitoring. View full review »
SagarShah1 says in a SiteScope review
Senior Support Manager at a software R&D company with 5,001-10,000 employees
I think that the product's ability to monitor the systems and applications are the most valuable features. We get alerts over email if there is an issue. We can also use it for our customer support incident and problem management. SiteScope can be integrated to have tickets created automatically when the alert thresholds are breached. View full review »