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The total ranking of a product, represented by the bar length, is based on a weighted aggregate score. The score is calculated as follows: The product with the highest count in each area gets the highest available score. (20 points for Reviews; 16 points for Views, Comparisons, and Followers.) Every other product gets assigned points based on its total in proportion to the #1 product in that area. For example, if a product has 80% of the number of reviews compared to the product with the most reviews then the product's score for reviews would be 20% (weighting factor) * 80% = 16. For Average Rating, the maximum score is 32 points awarded linearly based on our rating scale of 1-10. If a product has fewer than ten reviews, the point contribution for Average Rating is reduced (one-third reduction in points for products with 5-9 reviews; two-thirds reduction for products with fewer than five reviews). Reviews that are more than 24 months old, as well as those written by resellers, are completely excluded from the ranking algorithm.
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Cloud Based VoIP Reviews

Read reviews of Cloud Based VoIP that are trending in the IT Central Station community:
Your trust is our top concern, so companies can't alter or remove reviews.
Grasshopper
Real User
Owner Referral Center Manager at a hospitality company with 5,001-10,000 employees
May 14 2017

What is most valuable?

One of the features I enjoy the most is the capability in which you can get a number without having a physical office. Our company works virtually. We each have an extension and voicemail. You do not need new hardware. Just download the app... more»

How has it helped my organization?

It's been great. Having a phone number with a professional voiceover is key to a successful company. This feature of extensions helps us allocate the calls according to the clients' needs. The customer can chose from tech support to... more»

What needs improvement?

An area that needs immediate improvement will be the monthly minutes. This feature of monthly minutes affects when trying to contact new leads, do follow ups and conference calls. You want to have the peace of mind that you can talk to a... more»
Grasshopper
Consultant
Facade Consultant at a construction company
Aug 17 2017

What do you think of Grasshopper?

Valuable Features The product gives you a blank canvas in order to create, automate, and solve complex 2D and 3D tasks. • Room for Improvement Interoperability with other programs and inability to file share and collaborate within a team or office. • Use of Solution Three to four years. • Stability Issues The program can crash when solving complex tasks, however overall it is quite stable. • Scalability Issues Yes. Often scripts can become very large and as a result slow, however we have developed our own workflow and plugin to solve this issue (Elefront). • Customer Service and Technical Support Support comes via the Grasshopper website and forum, which is often a good source of information with quick responses to questions that you might have. •...

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Real User
Computer Network Technician II at a K-12 educational company or school with 1,001-5,000 employees
Mar 18 2018

What is most valuable?

* The Ring Groups are a great feature because it allows one main line to ring on several phones. * The paging system provides a great form of communication to keep a site informed via live messages broadcasted across the phones.

How has it helped my organization?

Improved communication. The system makes it easier for emergency events to help spread the word.

What needs improvement?

The mobile app side of things is not the greatest. Call quality could be better. It is quite the battery killer on your phone. It has gotten a little better with recent updates, however it still could be better.

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