Find out what your peers are saying about MailChimp, SendGrid, SendPulse and others in Cloud Email.
279,484 professionals have used our research since 2012.
Find out what your peers are saying about MailChimp, SendGrid, SendPulse and others in Cloud Email.
279,484 professionals have used our research since 2012.
Chart Key
Average Rating
Average rating based on reviews
Views
Number of total page views
Comparisons
Number of times compared to another product
Reviews
Total number of reviews on IT Central Station
Followers
Number of followers on IT Central Station
The total ranking of a product, represented by the bar length, is based on a weighted aggregate score. The score is calculated as follows: The product with the highest count in each area gets the highest available score. (20 points for Reviews; 16 points for Views, Comparisons, and Followers.) Every other product gets assigned points based on its total in proportion to the #1 product in that area. For example, if a product has 80% of the number of reviews compared to the product with the most reviews then the product's score for reviews would be 20% (weighting factor) * 80% = 16. For Average Rating, the maximum score is 32 points awarded linearly based on our rating scale of 1-10. If a product has fewer than ten reviews, the point contribution for Average Rating is reduced (one-third reduction in points for products with 5-9 reviews; two-thirds reduction for products with fewer than five reviews). Reviews that are more than 24 months old, as well as those written by resellers, are completely excluded from the ranking algorithm.
Most Views
From IT Central Station visitors
Most Reviews
Within the last 24 months
Most Followed
By IT Central Station users
Most Compared
From IT Central Station visitors

What is Cloud Email?

IT Central Station users discussed what the most important features of a cloud email service were, and the consensus pointed to usability. This includes the service's reliability/availability, support, and migration/integration abilities as well as its compatibility with other applications. On top of the basic user friendliness of the cloud email, members want to see clean a web interface and solid security features in place, along with easy customization that contributes to a strong market perception overall.

Cloud Email Reviews

Read top reviews of Cloud Email solutions from the IT Central Station community:
Your trust is our top concern, so companies can't alter or remove reviews.
MailChimp
Real User
Partner/Owner, Trainer and Speaker at DigiEnable
Mar 05 2018

What is most valuable?

The most valuable features for us, include being able to group our contacts on our email lists into multiple segments, and the vast array of mobile-ready templates we can use for our emails. Also, the ability to gain analytical data is... more»

How has it helped my organization?

This has given DigiEnable the ability to send out engaging, interactive and great looking emails, with ease and relative speed, to keep in touch with our clients and subscribers. It's much better to use a client like Mailchimp to avoid... more»

What needs improvement?

Some competitors also provide further details of the open rates and enable a more specific way of tracking users processes through to the end call-to-action or purchase. Sadly now Mailchimp has started charging for the use of the... more»
SendGrid
Real User
Developer at a media company with 1,001-5,000 employees
Jul 27 2017

What is most valuable?

Portability to whatever programming language you are using. RESTful API that can be invoked really easy. We use SendGrid from .NET and JavaScript. Don't have to think of HTMLs anymore. Our UX Designers create the templates at SendGrid web,... more»

How has it helped my organization?

Basically, we have replaced our SMTP server with this solution. (We had three SMTP servers, for development, testing, and production environments). In the past, every time that there was a bug reported from users telling that the... more»

What needs improvement?

* Development * Design * Marketing
Find out what your peers are saying about MailChimp, SendGrid, SendPulse and others in Cloud Email.
279,484 professionals have used our research since 2012.
MailChimp
Real User
Digital Marketing Specialist at a non-profit with 51-200 employees
Mar 22 2017

What is most valuable?

There are several features in MailChimp that make it an invaluable tool for email communications. For me, the ability to design professional-looking, responsive email templates quickly and easily is crucial. In addition to the actual email... more»

How has it helped my organization?

We rely heavily on email to communicate with our audience. The downside of sending many emails is that the unsubscribe rate goes up. By segmenting lists, we were able to decrease the unsubscribe rate. We also can smoothly gather new leads and... more»

What needs improvement?

MailChimp’s reports on audience engagement are not the most robust. We have the ability to see statistics on any given email, but aggregate reporting on the performance of a specific group of emails is not a native feature. This would be... more»
MailChimp
Real User
Blog Manager at a tech company with 1,001-5,000 employees
Jul 27 2017

What is most valuable?

Seeing the click rates, i.e., what people are clicking on to gauge what the subscribers to our emails are interested in is the most valuable feature.

How has it helped my organization?

I can quickly send out newsletters without spending too much time building out the emails.

What needs improvement?

The WYSIWYG editor doesn't work in the email client that IBM uses, so I've had to completely code out the email. While this isn't a huge problem, it will take a bit of time to get the template up and running, i.e., when I want to change the... more»
MailChimp
Real User
Digital Marketing Practice Lead at a media company with 51-200 employees
Jul 12 2017

What do you think of MailChimp?

Valuable Features Provides easy list importing/exporting and management, easy newsletter automation setup, marketing (email) automation workflows, and simple design options. • Improvements to My Organization We distribute all sales blasts, newsletters, and investor updates through MailChimp. The ease of use and price point enables us to scale our email initiatives efficiently as we grow. • Room for Improvement Automation workflows have limited trigger options. • Use of Solution We have been using this solution for five years. • Stability Issues I have yet to see MailChimp fail in five years of frequent use. • Scalability Issues There were no scalability issues, in regards to list size. It was only when it came to wanting more sophisticated automation...
MailChimp
Real User
Technology Adviser at a manufacturing company with 51-200 employees
Aug 09 2017

What is most valuable?

Automation. Segmenting our database allows us control over content delivery and marketing multiple product mediums at the same time.

How has it helped my organization?

Probably automation again. We have multiple campaigns such as product marketing emails, seminar series emails, and blog content with referral emails that cross over various vertical markets. MailChimp enables us to manage how the content... more»

What needs improvement?

Integrations with other software.
Mailgun Technologies
Real User
Software Engineer at a tech vendor
Jul 23 2017

What is most valuable?

Sending Emails, because it's really simple, fast, and powerful for sending emails from our CRM. Email Validation, because it allows us to validate all emails very quickly.

How has it helped my organization?

We send about one million emails daily, and with Mailgun as our email provider, it's going well and we are happy.

What needs improvement?

Campaigns Marketing: Tags and variables for setting values before sending emails. Other services, like Mailjet, have a feature for their mailing campaigns: It consists of loading a .CSV, .TXT, or an email list with columns like: "name,... more»
Constant Contact
Real User
Owner/Founder at a tech services company
Jul 13 2017

What do you think of Constant Contact?

Valuable Features The most valuable features are creating and managing an auto-responder series along with list growth management tools and social media promotions. • Improvements to My Organization Just like the name states, it has allowed me to stay in "constant contact" with my subscribers. • Room for Improvement Right now, the survey results are only shown within each survey. You are not able to seek them out on the dashboards. It would be nice if it were included to make reading results a bit faster. • Use of Solution We have been using the solution since 2006. • Stability Issues We did not encounter any issues with stability. • Scalability Issues We did not encounter any issues with scalability. • Customer Service and Technical Support I would rate...
SendPulse
Real User
Investor at a tech services company
Mar 02 2017

What do you think of SendPulse?

Valuable Features It provides a great mix of communication channels. • Improvements to My Organization We have a better process of customer engagement because of the better open rate of our marketing newsletters. • Room for Improvement It could have a little better usability to get started working with SendPulse, so people could onboard faster and start working faster. • Use of Solution I have used it since 2015. • Deployment Issues I have not encountered any deployment issues; everything is quick and easy. • Stability Issues I have never seen downtime. • Customer Service and Technical Support Customer Service: Support is great and 24x7 by email and phone. Technical Support: The level of technical support is excellent. • Previous Solutions We...
Mailgun Technologies
Real User
Software Developer at a media company with 1-10 employees
Jul 18 2017

What do you think of Mailgun?

Valuable Features The ability to send an email via HTTP. • Improvements to My Organization Saved time to integrate Can handle many emails at once • Room for Improvement Preview of email as sent - currently, the preview is an image. • Use of Solution I've used this solution for seven months. • Stability Issues No, just normal email delays. • Scalability Issues Not yet. • Customer Service and Technical Support I haven't needed to contact their support, but their documentation is enough. • Previous Solutions I started with SendGrid - they require a lot of details to start testing. Mailgun provides you with a sandbox testing domain and with a lot of details to start testing. • Initial Setup It was as simple as sending an authenticated HTTP...
SendPulse
Real User
Vice President of Product at a tech services company
Jan 10 2017

What do you think of SendPulse?

Valuable Features The builder is very intuitive and easy to use. We use the email resend feature that increased our open rate. • Improvements to My Organization It saves a lot of time creating emails from scratch because we can use one of their many templates and lay outs, and just customize them. • Room for Improvement I would love to see more recommendation articles posted on the blog. • Use of Solution One year. • Deployment Issues No. • Stability Issues No. • Scalability Issues No. • Customer Service and Technical Support Customer Service: Loved that I can get a person on phone or chat 24/7. Technical Support: 10/10 • Previous Solutions Used MailChimp beforehand, but found SendPulse to be a lot cheaper and have email resend feature that...
SendPulse
Real User
Marketing and Account director at a marketing services firm with 51-200 employees
Dec 25 2016

What do you think of SendPulse?

Valuable Features System to upload contacts and build campaigns. • Room for Improvement Would be great if deliverability % would be better. • Use of Solution 1 week. • Deployment Issues No. • Stability Issues No. • Scalability Issues No. • Customer Service and Technical Support Customer Service: Customer service with chat is really good. Technical Support: I didn't need to contact the support team. • Previous Solutions For different companies and projects I used ActiveCampaign, Streamsend, MailChimp, and IContact. • Initial Setup Setup was very easy, really good platform. • ROI 50% • Pricing, Setup Cost and Licensing Pricing is average, I like the option of buying a number of emails to send instead of paying for a subscription. I...
SendPulse
Real User
Marketing Manager at a non-tech company with 1,001-5,000 employees
Jan 15 2017

What do you think of SendPulse?

Valuable Features The drag-and-drop email builder is the most valuable feature. • Improvements to My Organization It has taken less time to create more work and projects. • Room for Improvement I would like to see more integration with other apps and browsers. • Use of Solution I have used it for six months. • Deployment Issues I have not encountered any deployment issues. • Scalability Issues I have not encountered any scalability issues. • Customer Service and Technical Support Customer Service: Customer service is easily accessible. Technical Support: Technical support is easily accessible. • Previous Solutions We previously used a different solution. We switched for price reasons and to try new features outside of the old provider. •...
SendGrid
Real User
CEO / Volunteer at a tech services company with 51-200 employees
Jul 03 2016

What do you think of SendGrid?

Valuable Features: Their REST API feature is the most amazing and easy API I have used. It's very secure and probably the best API. • Room for Improvement: I liked almost everything about Sendgrid, but I would prefer an easy plugin for Linux mail installation. They has a service to use Sendgrid as linux/unix default email. https://sendgrid.com/docs/Integrate/Mail_Servers/sendmail.html It would nice if they had an installer. • Use of Solution: 2 years
Find out what your peers are saying about MailChimp, SendGrid, SendPulse and others in Cloud Email.
279,484 professionals have used our research since 2012.
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