Customer Experience Management Features

Read what people say are the most valuable features of the solutions they use.
reviewer768855 says in an Oracle WebCenter review
System Analyst, Oracle ECM Team Leader at a tech services company with 51-200 employees
The product is a standard document management solution, so there are no special features to point to. It's a very scalable solution and the performance is pretty good. The scalability, in my opinion, is the biggest advantage. View full review »
reviewer806370 says in an Oracle WebCenter review
Pre-Sales Manager / Engineer at a comms service provider with 11-50 employees
The content supports phots, sites, and everything. There are no issues at all in terms of documents, which can be used for anything related to purchasing processes or implementing processes. This is not just a document management system. It also includes a workflow process engine, business process management, and automation for business cases. Oracle integrates well with other products to cover Big Data. This includes a component that can be used for artificial intelligence and business analytics. You can connect with a full suite for whatever is needed to manage a business. View full review »
Mehdi Hasankhan.M says in an Oracle WebCenter review
Head of Development and Implementation at a pharma/biotech company with 201-500 employees
The most important feature is that it is possible to relate all of the databases that we use. I use Oracle databases like SAP Logic, I use BI Publisher, I use Epic, and my company uses a lot of other Oracle applications. WebCenter content gives me easy access, connection and compatibility with all of the Oracle products. The availability and security are very important to me and our operations. The best feature for me is that all people can see the data for WebCenter content that I make content available to public or groups and they can use the data to make graphs and analysis. They can access things in my Google Drive. There is no backlash in the long-term with performance — not on the server or on the desktop. I like the availability and access features a lot. View full review »
Ankur Grover says in an OpenText ECM review
Technical Architect - ECM at a tech services company with 5,001-10,000 employees
* Content server * Archive server * Search and indexing * Enterprise integration * Records management * Patching * Web reports * Scaling and auditing. View full review »
Edward Yan says in an Oracle WebCenter review
Business Analyst at a transportation company with 5,001-10,000 employees
The WebCenter Content is its most valuable feature. After we update a document in WebCenter Content, it can be update automatically in our intranet (based on WebCenter). View full review »
Reviewer3423433 says in an OpenText ECM review
Solution Architect at a tech services company with 51-200 employees
It can be found in the original SAP, and no other product is offering it. OpenText has a very strong connector, which is called "ECM for SAP". View full review »
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