We've looked at the Digital Experience Management Quadrant (DEM-Q) to see how our digital experience compares to others who use the solution. We have used that to see how we are trending and it gives us some insight into areas that we might need to focus more on. That's helpful.
The thing I like most is the tech support in this company, because they have 24/7 chat support. We can chat immediately and ask them about an issue and they keep responding. They create tickets on our behalf and respond.
Although limited to 100,000,000 events per engine, it is suffice to do investigations for more than 30 days.
Number of service incidents dropped by more than 20%.
It supports numerous platforms.