Event Monitoring Features

Read what people say are the most valuable features of the solutions they use.
IT Manager at a manufacturing company with 1,001-5,000 employees
From a TrueSight perspective, we love the Capacity Optimization. We manage to collect almost all our capacity information through agents, without having to deploy a capacity agent. We've already saved some money. We're now provisioning more for obsolescence than we are for expansion because we now know exactly what we've got. One of the nice things about it is that we've now put Capacity Optimization in all our plants and mills, where the money's actually made. The flexibility of the MRL is great. The various abilities to use native KMs to connect to a lot of things that we're doing with the hardware monitoring into the consolidated stuff, like SharePoint, is great. We're using native monitoring capabilities for all our server hardware, for visibility for applications, for URLs, for webpage response and accuracy, and for monitoring network throughput in a lot of particular instances. We're using lightweight protocols for pinging, for DNS, for LDAP. We use the scripting KMs for a lot of stuff that we have to script ourselves. We're also doing a lot of SNMP polling for devices. We've got some places where we really couldn't use a traditional agent and we deployed a Java agent that we wrote. For example, we might be monitoring UPS's out in the field using a Raspberry Pi and pushing that data back up. The problem with UPS's out in the field, when you have thousands of them, is that you don't know that the battery's bad until the power goes out. This gives us the ability to enable them to report back via SNMP. View full review »
Vice President of Managed Services at Park Place Technologies
The fact that they have a very integrated relationship with Sentry Software, the Knowledge Module, is valuable. We have one Knowledge Module that we're using today, which is the Sentry KM. We're bringing on the operating system Knowledge Module. The richest feature for us is the number of Knowledge Modules that we can load into the product to add breadth of service to the customer. It enables us to move up the operational stack from hardware, to operating system, to application, and to cloud. It's one presentation layer, one path with these Knowledge Modules, which we can add to it to get greater breadth. That enables Park Place to provide one pane of glass over all those layers - hardware, OS, app, and cloud - which gives us a really good opportunity with the AIOps piece to get root cause analysis. And that's what our customers want: one pane of glass and a detailed root cause. If you've ever been in a data center when something goes wrong, the first thing they ask is, "What happened? What went wrong? Why did it break?" It's the Knowledge Module which is the biggest feature that benefits us. View full review »
PankajSoni says in a ScienceLogic review
Sr. Consultant at a tech services company with 10,001+ employees
Its ITSM and EMS combination is really amazing. There is no need to purchase two products, one for ITSM and a second for EMS/NMS. View full review »
Technical Service Owner for Monitoring at BCBS of NC
The CA tools allow to me to get into detailed transactions for custom ranking, and be able to make predictions. It also gathers data. Some other tools may be good at one area, but not good overall, including the mainframe. View full review »
John Simpkins says in a CA Spectrum review
Network Systems Integration Engineer at University of Michigan Health System
Spectrum allows us to have a holistic view of our network architecture. We have a pretty heterogeneous topology at U of M, we're a half Cisco, half Juniper shop, and we have multiple layers to our network topology. So, it's really important for us to be able to do that topological map, and be able to visualize the network state at any given time. View full review »
Senior Director at a retailer with 1,001-5,000 employees
It is the foundation for our monitoring solution. We are coming from a very old NSM solution, and some of the features will allow us to do more monitoring to meet our needs for the next five to 10 years. View full review »
Distinguished Engineer with 10,001+ employees
You can integrate clouds, hybrid infrastructure, and on-premise infrastructure into one product. You have also a big range of application probes, which is needed on our side. View full review »
Enterprise Systems Mgmt Admn at a insurance company with 1,001-5,000 employees
The monitoring of the applications to let our business know when things are performing and that they're up and available. View full review »
Randall Hinds says in a CA Spectrum review
Program Manager - Enterprise Command Center at a financial services firm with 10,001+ employees
Easy navigation from initial alerts to a full topology and detail on the Network infrastructure and it relationships is the most valuable feature View full review »
RaymondMeijer says in an Operations Bridge review
Event and System Monitoring Engineer at Rabobank
The most valuable features of the solution are its grouping scripts and event focus. View full review »
reviewer1193187 says in an IBM Tivoli NetCool OMNIbus review
Department Manager at a insurance company with 1,001-5,000 employees
The monitoring is the solution's most valuable feature. View full review »
IT Manager at a tech services company with 1,001-5,000 employees
The most valuable feature of this solution is the efficiency. View full review »
Implementation/Delivery at a tech services company with 51-200 employees
It gives us visibility inside applications. It helps us to dig down and find the root cause of any issue within the network. It flags issues and sends an alert or SMS so we can dive down and know exactly where an issue is coming from, and resolve it as quickly as possible. View full review »
FayçAl Noushi says in a Zenoss Service Dynamics review
CEO/Founder at a tech services company with 1-10 employees
The most valuable feature is the flexible discovery mechanism. View full review »
Sr. Director Operations at a comms service provider with 10,001+ employees
The solution's event management capabilities are fantastic. We do a best-of-breed. If, on the network side, they use a different tool, we pull all that data in so that we have a single console. It's kind of like the monitor of monitors. We're able to aggregate all the different types of data sets, whether it's log data, app data, OS data, infrastructure data, or network data. We're able to aggregate all those events and then correlate and be able to say we're having an event. Just because we have one or two alerts doesn't necessarily mean that we're having an event. It's when we get several of those that "trip the wire" that we're able to say, "Okay, we are having an event." And the tool allows us to aggregate all of that so that we're managing event-driven versus alert-driven. The breadth of the solution's monitoring capabilities is also fantastic. A lot of IT organizations that I talk with use a conglomerate of tools to manage their monitoring and it ends up being pocketed. We don't have that problem because we are using it as the monitor of monitors and therefore we are able to take advantage of all of its bells and whistles. As well, we can feed in additional alert data, crunch that, and react appropriately and accordingly, proactively versus reactively. We'll get several low-level alerts saying, "Hey, this may be an issue," and we're able to proactively look at that before it becomes a critical outage. We use almost every aspect of the tool, with the exception of some of the automation because we haven't gotten there and found the need for it. But we're rapidly starting to take advantage of those pieces as well. A use-case example would be if we have a drive filling up on a particular server for a particular application. If that's a known issue, we can actually orchestrate through the automation component of TSOM to be able to say, "Hey, when we see this type of alert, go try one of these three things and if that fixes the problem, go away. And if it doesn't, go ahead and escalate that as a ticket and we'll have a human go touch that server and remediate the issue." So we're right on the cusp of beginning that journey. In addition, the entire root-cause analysis functionality within the tool is quite useful. It really comes down to how admins want to leverage it. There are what I call "old-school admins" who want to get on the box and solve it themselves. Then you have the "new-school admins" who go straight to the monitoring tools. It clearly shows you root cause analysis: This is the probable cause, and then they're able to go remediate it more quickly. We use that extensively within the operations team and the products team, which is the team that I own. I don't think the engineering team is quite there yet, but they're beginning to see the value of wanting to see that data and start using the tool themselves. Regarding mean time to remediation, when I took over this organization, I and the rest of the group were working about 100 hours a week, just trying to keep our major systems running. It wasn't until eight months later, when we actually implemented a more mature monitoring system, that we turned the corner and people were working 60 hours. And now it's somewhere between 40 and 50 hours a week, which is much more maintainable and realistic in the industry. We were doing everything we could to keep those systems running, and we had no idea what would be in the next box of chocolates that we would open up, back when we first started this. There's a direct correlation with TSOM and the BMC product sets that have helped us be successful in working smart and not hard, like we did back in the day. View full review »
Monitoring Architect at a manufacturing company with 10,001+ employees
The most valuable feature is the event management piece of it. We have it integrated with a number of our different products. Thus, we can create events into a single Event Manager, which will create a Remedy ticket for us. This is a huge feature for us. We have 26 different monitoring tools. The way this product works it allows us to define a custom event call. We can take all of our monitoring tools, and say "If you can put an event into this specific format, then we have a way of creating a common event across all of our monitoring tools." By doing that, we have a single back-end process that acts on all of the events. So, we only do a data transformation upfront when we are receiving events. This simplifies our back-end. The solution has helped to reveal underlying infrastructure issues affecting app performance. We constantly have network issues. The network team had been capturing them, but it wasn't integrated into any impact model. By integrating them into an impact model, we could now catch and see the impact of them to our applications. View full review »
Service Delivery Manager at a financial services firm with 1,001-5,000 employees
We have many operational teams, and for any given team their requirements are different. One team is more reliant on infrastructure monitoring, because they are processing-heavy. Another team might be more reliant on endpoint monitoring where we're ensuring that the third-party endpoints they rely on are up and available. Another team may have fairly immature applications, so that they would rely heavily on log monitoring to catch all the errors that may come up. From a consumer-function standpoint, there isn't any feature that stands out. They're all important because all of our consumers are important. From an administrative standpoint, what stands out in TrueSight is the ability to implement quickly. When they have a requirement to monitor something, we're able to turn that on quickly in their environment. We're able to set up new apps within a day. Most of the work in monitoring is working with the teams, evangelizing, educating, and making sure that they're bringing their smart requests to the table so that they get visibility into their business service. If the implementation wasn't as easy as it is, it would hinder and probably decrease the adoption of monitoring. But because we can turn requests around pretty quickly and adjust things as teams need adjustment for their different release schedules, administratively, we're able to respond and keep pace with the business and the technology that they're implementing. That is a critical function for us. View full review »
Pieter Van Blommestein says in a SCOM review
Manager, Principle Systems Engineer and team lead at BCX
Many of the features in the SCOM product have been valuable to us as an organization. Basically most of the main features like the alerting, the reporting, the discovery, the automation, the auto-discovery of products installed on a server and the grouping that it does automatically have all simplified the way we work. The automation in SCOM is incredible, and because I have some exposure now to other, similar products, I can make a good comparison between them. The CA products — which is in direct competition with SCOM — is not as good at all. I also have exposure to SolarWinds and a local product here called Syntelligence. None of those products can touch SCOM as far as general versatility. It is just a far superior application for general monitoring. You can expand on the SCOM automation. But its power is more than just in the segment of automating things. If services stop, you can run recovery tasks and you can use disaster recovery scripts. That is just an example. There are numerous things that you can do with this product. There are so many features in SCOM it has possibilities that are essentially longer than your arms can reach. You can monitor third-party applications, you can monitor services, you can collect events and you can trigger reports and send alerts based on those events. It's integration capabilities are very good. For me, it is the ultimate unified solution. It is a very nice product and I love it because of the capabilities it provides. The unification of services makes it easier to deploy and maintain. View full review »
Marc Zijnge says in a SCOM review
Head of ICT at JAROLA
The features we find most useful would be the automatic thresholds when disks are running full. If CPUs are causing high CPU load then we will be notified with triggers. View full review »
Molatelo Mashabela says in a SCOM review
IT SEC at a government with 10,001+ employees
At the moment the monitoring feature is the most valuable. It allows me to monitor the usage as well as the format of the system. Whatever the system owners want to know from our side, I am able to help with. View full review »
Kalin Hadzhivelikov says in a Zenoss Service Dynamics review
Consulting Cloud Architect at a tech services company with 201-500 employees
The custom built integration is one of the most valuable features because you can see all the especially critical items. You can choose to ignore others or to take action. It's good when all the notifications are coming into one system. You can take action if needed. View full review »
Endre Németh says in a SCOM review
Senior Owner and Qualifying Expert at MOL Plc
The most valuable features for us are the monitoring, the health explorer, and the console. View full review »
Morne' O'Kennedy says in a SCOM review
Lead specialist at OKCIUS (Pty) Ltd
The most valuable feature is the reporting, and the customization is quite flexible. View full review »
Sr Application Engineer BMC at a tech services company with 1,001-5,000 employees
One of the valuable features is the integration of the monitoring and the Console access. We manage our open systems. Using the TrueSight platform we can monitor server performance and notify the customers using the integrated ticketing for events. We can let them know if there are any issues with a server, or application, or database. The solution's event management capabilities are a strong point for TrueSight. They are based on the previous BMC Event Manager which was very stable and pretty powerful. It was an excellent product. View full review »
Sr Manager at a tech services company with 1,001-5,000 employees
* It is breadth. It covers so many different technologies which can roll up into a single console. * The noise reduction for ticketing works much better than we have seen in a lot of other companies. * We're starting to get into the machine learning pieces to further enhance the intelligence of events. View full review »
Sign Up with Email